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Global Computer Supply / Bad service

1 United States
Contact information:

I placed an order in April of this year for a IOGear wireless keyboard and mouse combo. It came quickly and after plugging it in I noticed that the mouse did not appear to charge when placed in the recharger, as the green light did not come on. So I placed called GlobalComputer, and spoke to my rep, Stephen Baughn. He told me I could order another one, and after it arrived that he'd give me a RMA# and I could return my defective unit, and keep the new one. I did this a few days later.

My first order info (defective):
A225-7078 2.4GHz Wireless Multimedia Keyboard/Mouse Combo 4/24/2008 P9688577

My second order info (good one):
A225-7078 2.4GHz Wireless Multimedia Keyboard/Mouse Combo 4/24/2008 W3114935

Once I got the new one in the second order above (that I still have, and love it) the GlobalComputer told me that he'd issue a RMA#, as he boss would have to approve it so I could return it. Well I kept waiting and waiting. I spoke to Stephen several times over the next few weeks about this and he kept telling me he was still waiting on his boss to approve, but had yet to do so. Now weeks has turned into months, as it is now mid Sept, almost 5 months later. I still have this keyboard here in a box ready to be picked up by UPS and returned for a refund or credit. I don't need an exchange as I already have 2 of these same keyboards now and that's all I need. You see I bought another one of these same IOGear keyboards back in March '08 too.

I do NOT blame the rep for this, as I spoke to him again 2 weeks ago and he told me that his now "new boss" told him to tell me that it was now "too late" for me to return this item as it had been too long (4 1/2 month), as it was past the timeframe for returns. ARGH!!!

Let me say that you have a great employee rep, Stephen Bauhgn, as after hearing that I was now not going to be able to return my keyboard or get any credit, he told me that he'd personally help me out with a credit towards whatever I wanted at Global, as he didn't think that it was right the way I had been treated by his boss or whomever dropped the ball on my RMA. WOW, that's impressive!!!

So, I'm emailing now to let you know that your sales rep Stephen Baughn should be commended highly for his efforts and offer to me. His representation of Global Computer is superb. Kudos!

Now, I have yet to do anything with this keyboard and it is still sitting here in a box. I'll just move forward.


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