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Glencara Irish Jewelry
Glencara Irish Jewelry Customer Service Phone, Email, Contacts

Glencara Irish Jewelry
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1.7 158 Reviews

Glencara Irish Jewelry Complaints Summary

27 Resolved
130 Unresolved
Our verdict: With Glencara Irish Jewelry's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Glencara Irish Jewelry reviews & complaints 158

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5:00 pm EST

Glencara Irish Jewelry Wedding rings

Want to take a moment and warn everyone about this garbage company. I ordered my wedding rings from this "company"... Here is what happened.

I paid 1500 dollars for a bridal set made from 185 dollars worth of gold... According to the appraisal we had. We contacted these clowns stating we want our money back as we did explain why severe not happy.

We started receiving automatedbbemails every time we tried to contact them. Oh! Their phone doesn't work, so don't expect to be able to call them. We asked numerous times to return the rings, they would not let us (even though they claim they accept returns.

They finally answer our email statingbthey will send us a ring with corrections to our identified complaint. A month later, no ring, no answer to our emails... The actual last response was pretty comical..."we are trying to find the new shipping date". That's it... What the he'll does that mean? Irish clowns! These were suppose to be our wedding rings.

If anyone is doubtful of my claims... I've kept every email. I'd be happy to share lastly, check them out on the better business bureau.

We got robbed. Don't let it happen to you. We are now filing fraud claims.

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1:12 pm EDT
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Glencara Irish Jewelry Have not received chain that was supposed to come with pendant that was paid for over a month ago

Placed order on July 6th for pendant with chain, pendant arrived with no chain and no expanation was told in email it was on its way July 31 still no chain sent 4th email received response from Katie said it had shipped told again August 13th it had shipped August 16th told by Mari she had ordered one especially for me and it had been shipped and that to make up for the wait they would refund 10% to my paypal account. No big surprise that hasn't happened and the chain still hasn't arrived, multiple excuses now just being ignored don't have the packing slip or mailing address for them and big surprise they don't have a phone # that goes to aynthing but a message, can anyone help?

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Randomly Randomizes
, US
Dec 27, 2019 8:44 am EST

I’m taking legal action as well. They’ve stolen from me these are literal federal charges this fraudulent company Glencara is facing both in Ireland and abroad HAVE YOUR BANK TRACE WHERE YOUR MONEY WENT! My online activity everything is being monitored as to protect me and catch thieves -Glencara are frauds!

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Floyd321
, US
Apr 09, 2019 4:36 pm EDT

Like the person above I too have purchased a claddagh ring from Glencara on March 15th, I have been mailing and ringing non stop and have received a mail that seems to be automated telling me that my mail has been sent to the manager and she will reply soon, I have left countless messages on the phone (that nobody ever answers), in the end I rang consumer affairs to report this company, I have to wait 30 days before my complaint is official, I have since mailed them telling them that I wish to cancel my order, I am really annoyed as I wanted this ring for my girlfriend, who lives in the Philippines and I am flying out there on April 24th, I need to purchase another ring to take with me and then chase up my money in the small claims court when I get back,

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7:58 am EST

Glencara Irish Jewelry Rose gold and emerald claddagh ring

This ring was ordered with a promised shipping date of December 15.
After trying several times to reach customer service, I have found the ring "didn't pass QA and was sent back and would be expedited shipped."
I still have not heard back and this was supposed to be a Christmas gift!
No one answers the phone - but there is a message that the email system is backlogged and has problems.
NOT HAPPY!

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2:38 am EDT

Glencara Irish Jewelry White gold claddagh ring

“Beware guys! This is fraud!
I have ordered and received quite early a white gold claddagh ring (paying it over 200 €) but the size doesn't fit. I ordered a 10 but I would rather need a 8, 5.
Furthermore, I asked for an Inscription on Ring, which I paid for but the ring shows no inscription. Besides, the ring was very low quality, I hope it is at least gold!
I wrote to the address indicated for returns but I received the automatic reply hereunder saying that I need to send the ring back PAYING AT MY OWN EXPENSE!
I do not find it acceptable to pay (over 15 euro from Italy) for something (the inscription) I paid for and did not receive.
Reading (unfortunately too late) very bad reviews on Glencara, I decided to keep the ring without inscription and bring it to tighten it myself. Loads of people didn't even receive the goods they ordered, I was lucky enough at least to receive it.

DON'T BUY FROM GLENCARA!

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8:11 am EST

Glencara Irish Jewelry The package hasn't arrived at all

The worst services, which I have ever received. I have ordered jewelry from Glencara Irish Jewelry. I have placed in advance on purpose, because it was my mother’s birthday and I expected to get it before her birthday. I checked their delivery terms and found out that it was rather fast. I have waited almost 2 months and the package never arrived. I sent multiple emails to the seller, who simply ignored me. Avoid this nasty seller.

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Enelson6
, US
May 14, 2018 5:31 pm EDT

Order 2 months ago and still have not received a thing. Disputing the charges now I'm not going to wait any longer.

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Hélène Dubois
, US
Feb 27, 2016 2:02 am EST

Thanks for the reviews and warnings! I was about to order weddingrings for € 1500, - Glad I read this before!

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1:21 pm EST

Glencara Irish Jewelry Exchange, customer service

I purchased a claddaugh ring for my son for a communion gift, when it came in a size too small I sent it back for a larger size to one of the addresses recommended, I chose the Ireland address for I thought my ring would be returned sooner (it wanted me to send to NY then they would send to Ireland on my behalf then I would get my exchange). I sent this in the beginning of July 2014 and have yet to receive my exchange, I have called the customer service number only to be told that the representatives are off the phones and responding to high volumes of emails, so with that I sent an email explaining what I did only to get an auto reply. I have emailed consistently since July trying every so often to call and getting no response. I have marked all my messages URGENT within the last 4 - 5 months and have recently started threatening with having phoned authorities but nothing changes in my responses. I am going to attempt to get my money back from Paypal but its been too long.

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6:26 am EST
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Glencara Irish Jewelry Rip off

Ordered a pendant on 8.12.2014 as a Christmas present for my wife. It failed to be delivered. Phoned them and got a recorded message saying that would be in touch within 4 working days. SEVEN e mails later still nothing, I found this site when I inquired about the company's existence. Appears they are just rip off merchants. HOW are they still trading. Have Ireland got such a thing as Trading Standards or are the authorities, including the Irish police, quite happy to have criminals operating without any repercussions ?.

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Bmcginley
, US
Jan 17, 2020 9:36 pm EST

Glencara.com are not Irish- they are American fraudsters! Irish companies always have .ie after their name.

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9:50 pm EST
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Glencara Irish Jewelry No refund

I ordered a ring from this company over 2 years ago. They did not meet the guaranteed deadline, but eventually I did get my ring. The size was wrong, so I sent the ring back and they sent another one, the same size as the first. I then contacted them and told them about their error and they informed me that they did not have the size I required, so I asked for a refund and shipped back the ring. They have confirmed that they got the ring back. They have had over 18 months to complete this refund and they have failed to do so. I have made many attempts to contact them to get this situation cleared up but it still is not. They are incredibly slow to return emails and it is usually just the auto responder that I get and not a real person. This is a company that has lived up to its shoddy reputation. Buyer beware of this poorly managed company.

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9:41 am EDT
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Glencara Irish Jewelry They have my money. I don't have anything I ordered

I ordered two pendants with chains on July 7 with assurances that shipping would be 3-5 days. I waited an extra week, sent Glencara an email. I got back their usual nonsense email saying that they are backlogged in emails and will respond in a week. It should be noted that if you research them, people have been getting this email for well over a year. So I waited again. Next I tried to call but the phone number says, we are backlogged - surprise. The original email actually says something along the lines of, all of our reps are answering emails and we won't be answering the phone. Since they forced my hand, I opened a dispute with Pay Pal. Glencara actually responded! They told me that what I ordered was now out of stock, but they could re-send it when it was back in stock around Aug 28/29. So I told them OK. They still haven't sent anything and now we have passed the date where I can escalate the dispute with Pay Pal and we are back to Glencara not answering emails or phone calls. I can see by searching Glencara I am not the only one being ripped off. I wish I had done my research before buying from them. Well I didn't really buy anything I just gave them my money.

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CannaBoomer.ca
, US
Jan 07, 2020 11:24 am EST

Hi there,

I read on a review site about your experience with Glencara. I'm in the same boat. They took my money and haven't sent me the ring. Any correspondence is boilerplate and even when they attempt to send things by FedEx, they send fake labels. It's time to rid the Internet of this scam company.

How can you do this? If you Google any of these words an ad for Glencara will appear.

trinity irish jewelry, jewlr ring resizing, brilliant earth claddagh ring, glencara celtic rings,
glencara coupons, culotta ring, claddagh rings made in Ireland, glencara, glencara reviews,
claddagh ring with emerald and diamonds

Click on every ad you see for them, go through the process as if you were buying again and then at the last second before checking out abandon your cart. Glencara will have to pay anywhere from $2 - $7 USD per click.

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3:53 am EDT
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Glencara Irish Jewelry Returns and customer service

I bought a Claddagh ring from the Glencara Jewellery company based in Galway Ireland. It was a present for a friend but when it arrived it was a size too small. I returned it to the returns address stated and asked for the next size up. Several weeks passed without hearing anything so I rang them on their free phone form the UK number. I have now rang many times only to get the same automated message, that they cannot take the call as it is outside their business hours of 8am to 4pm. Every time I have rang it has been within this time.

The recorded message also states that I could send an email and it should be answered within 24 hours. The email I sent was answered with and automated reply saying I would get a response within a week. If it was important I should mark the subject as 'Urgent'. After 10 days and more phone calls I emailed again an 'Urgent' message only to get yet another automated response. I followed this up immediately with another 'Urgent' email expecting another automated response but strangely have now heard nothing for several days.

Also the automated response contains additional information on how to return an item which is not stated on the Customer Service page on their web site, such as it should be sent via "Airmail" and "International signed for" . None of this fills me with any confidence.

I have no idea where to proceed from here, as I have exhausted all avenues only to be met with a total absence of customer service. Would another written letter to the stated returns address be worthwhile?

Read full review of Glencara Irish Jewelry and 1 comment
Update by Garry Hemming
Jun 24, 2014 3:48 am EDT

I bought a Claddagh ring from the Glencara Jewellery company based in Galway Ireland. It was a present for a friend but when it arrived it was a size too small. I returned it to the returns address stated and asked for the next size up. Several weeks passed without hearing anything so I rang them on their free phone form the UK number. I have now rang many times only to get the same automated message, that they cannot take the call as it is outside their business hours of 8am to 4pm. Every time I have rang it has been within this time.

The recorded message also states that I could send an email and it should be answered within 24 hours. The email I sent was answered with and automated reply saying I would get a response within a week. If it was important I should mark the subject as 'Urgent'. After 10 days and more phone calls I emailed again an 'Urgent' message only to get yet another automated response. I followed this up immediately with another 'Urgent' email expecting another automated response but strangely have now heard nothing for several days.

Also the automated response contains additional information on how to return an item which is not stated on the Customer Service page on their web site, such as it should be sent via "Airmail" and "International signed for" . None of this fills me with any confidence.

I have no idea where to proceed from here, as I have exhausted all avenues only to be met with a total absence of customer service. Would another written letter to the stated returns address be worthwhile?

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Mark Davenport
, US
Jun 06, 2022 5:56 pm EDT

BIG SCAM... Dont order never got my item... once you ask for a refund they stop responding.. Don't order or you will regret it... customer service is horrible..

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2:40 pm EDT
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Glencara Irish Jewelry Late dellivery, wrong size, no customer service

I ordered a Claddagh My Soul Mate Ring Set from Glencara.com, for our 25th
anniversary vow renewal. I paid the extra $19.99 for the guaranteed 1-2 day
delivery. It arrived late, after a week, and missed the vow renewal ceremony.
Plus, the women's ring is the wrong size. No amount of email, or phone calls to
the US and Ireland will get me a response. The calls automatically go to a
voicemail saying it's outside their office hours, no matter what time I call. I
want my $19.99 refunded, and more importantly, I want to exchange the ring for
the right size. I'm afraid to send the one ring back for exchange in that I'll
never see it again. As it's engraved, I don't know what their "small
fee" to exchange engraved rings will be. This is the worst customer
service I have ever had with ANY online company, and I do a tremendous amount
of online shopping. I am hoping this may elicit a response from their customer
service department. My next step will be to contact my bank for a disputed
charge if I don't hear from them. I’m afraid it's a fraudulent company. This is
certainly a case of buyer beware!

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12:01 pm EDT
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Glencara Irish Jewelry Still don't receive my wedding rings

I buy online a pair of beautiful claddagh rings for my wedding, with the hope of the promise they said in his page was truth, but poor me today is June 1° and I'm waiting my rings since a month ago. My wedding is in June 12th, and I cant wait for the delivery, because I'm risking a wedding without ring, so I have to spend $240.- In another pair of wedding rings.
I send a complaint to de National Customer Service in Ireland, because I thing this is unacceptable. I hope at last get my rings, because in my country is really expensive buy jewerly, and most expensive, jewerly with an specific design.
I hope the people who complaints about Glencara do the same of me (send a complaint to NCS), because I think if we are more, we can make a change.

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Reviewer62868
,
Jan 05, 2016 6:25 pm EST

I ordered a ring from glencara on the 30th of November, it is now January 7th and no ring. They don't answer there phones, haven't replied to numerous emails nor Facebook messages. It's a dead set joke, they are clearly a FALSE company, DO NOT PURCHASE FROM THIS PLACE.

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5:07 pm EDT
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Glencara Irish Jewelry Order not received

My fiancée and I saved for 2 years to buy our wedding rings from this site.We ordered our rings on May 25th, knowing they probably wouldn't be sent until Tuesday. We received 3 emails on the 25th but nothing since. I've emailed and called but get no response. All we want to know at this time is when we should receive our rings, a tracking number or a general estimate of when they should arrive.

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8:18 pm EST
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Glencara Irish Jewelry Questionable business practice

Glencara is a Rip Off. So I found these folks when I searched for Irish Jewellery. I ordered my dear wife a gold plated locket and a ring for myself for Christmas 2013. The items arrived long after Christmas. The ring was correct but they sent a silver cross instead of the locket. I called their 800 number in the States, No one ever answers. I called Ireland about 6 times no one ever answered or returned my calls. I emailed about a dozen times but no response. I ended up wisely letting my credit card company about the shady dealing. Then 2 months later I get this appeal for me to have the credit card company to pay them fully. My concern is that items are returned to a place in the US where no one receives or acknowledges that the item was returned. Then Glencara claims that they never got their items back so they don't have to return payments. If you look at their Facebook page, you can tell they post only positive comments most likely written by themselves. Every now and them someone will manage to get a true review in, which is mostly negative. I failed to check reviews on these folks so its my own fault. Don't do business with these folks, go to the reputable companies and pay the extra. Read more

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Diana67
Loudon, US
Jun 24, 2014 10:11 am EDT

I ordered a necklace and paid for it from Glencara on about April 7, 2014. As of today, June 24, I have never received the necklace and have not been able to get them to respond to my attempts to contact them. I have sent at least 6 emails, I got 2 automated responses that they were very busy and would respond in one week, no response. I have called 3 times, the first time I got a recording telling me when their business hours were in Ireland and when I should call to reach them. I have called at least 2 times during business hours and gotten exactly the same recording. I lodged a complaint with pay pal and there response was that they could not help with my complaint. DO NOT ORDER ANYTHING FROM THIS COMPAY, YOU WILL NOT BE HAPPY.

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MaryanneD
Barrhead, CA
Dec 19, 2014 9:56 pm EST

I have also been ripped off by this company. Next time I will do more research into the companies I do business with.

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11:10 pm EST
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Glencara Irish Jewelry Have not received my ring plus will not response to my emails

Hi, i have paid for a ring from the above company. i have received it yet. i received an original email to say it will arrive with 5 - 7 days - that was 3 week ago. i have tried to ring with an answer machine on all the time. they will not respond to my emails.. i have been emailing every day for the past 2 weeks. NO HAPPY. THIS IS DISGUSTIN...

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CannaBoomer.ca
, US
Jan 07, 2020 11:23 am EST

Hi there,

I read on a review site about your experience with Glencara. I'm in the same boat. They took my money and haven't sent me the ring. Any correspondence is boilerplate and even when they attempt to send things by FedEx, they send fake labels. It's time to rid the Internet of this scam company.

How can you do this? If you Google any of these words an ad for Glencara will appear.

trinity irish jewelry, jewlr ring resizing, brilliant earth claddagh ring, glencara celtic rings,
glencara coupons, culotta ring, claddagh rings made in Ireland, glencara, glencara reviews,
claddagh ring with emerald and diamonds

Click on every ad you see for them, go through the process as if you were buying again and then at the last second before checking out abandon your cart. Glencara will have to pay anywhere from $2 - $7 USD per click.

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12:24 pm EST
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Glencara Irish Jewelry Order delivery

I ordered a necklace for my girlfriend and on December 10th I was told it shipped. It is now the 19th and still nothing. If I do not get this before Saturday the 21st I will send it back for a refund and not order from this company again. They have not returned any emails or phone calls. I have ordered from here previously with no problems, however knowing I may not have my girlfriend's Christmas gift is embarrassing and rather upsetting.

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kathrinwest
Spokane, US
Jan 24, 2014 11:50 am EST

I purchased my fiancé's wedding band two weeks ago. I have not received the confirmation email. I have sent multiple emails about it and have not had any response whatsoever. I have called them during their hours of operation, to get their voicemail box informing me that I was calling after 4 pm irish time, when it was in fact 3:45pm, the first time, 2:30pm the second, and 3:30pm the third. My credit card has been charged, so they got the order. I have an order number, saved as a screen shot from the website after i made the order. That page clearly stated that I would receive a confirmation email. Which I never did. Even if I mistyped my email, they should have responded to my numerous emails by now. The most disturbing thing is that they are not answering their phone calls during their posted business hours.

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4:25 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Glencara Irish Jewelry - Buyer beware! Get what you pay for? Not!

Glencara.com Buyer Beware! Get what you pay for? Not! I saw a beautiful ring- advertised as diamond and gold- on the Glencara website. Some of the stones were described as "high quality natural diamonds" with specific color and clarity information, while another was described as a diamond, white in color. It also included an appraisal showing a value...

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3:54 pm EST
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Glencara Irish Jewelry Internet scam

Company will take your order, charge your account and will not provide order confirmation or shipping info. Company cannot be contacted by thier customer service number or email address. You loose your money and never receive any merchandise.

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TMOtto
Stevensville, US
Mar 04, 2024 5:25 pm EST

I received the shipmnet of my cladagh ring. The wrong size was sent. Please promptly contact me on [protected] with instructions on return mailing and full rimbursement.

Theresa Otto

Order # 28206

Pkacking slip # [protected]

Theresa Otto

terryotto.608@gmail.com

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Bob Duffy
, US
Jan 14, 2024 4:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I place an order Nov.22nd and still haven't received it. They keep telling me that it was shipped to the wrong address and they'll resend it. I still have no confirmation or tracking number. I have over $300 invested. Now they won't reply to my emails (over 20 emails).

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Jackie Wolstencroft
Evenwood, GB
Jan 09, 2024 11:22 pm EST

I purchased a ring, that was too small & the quality was rubbish.

I have been trying to get a refund for 4 weeks now!

They are are a total disgrace & should not be trading.

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ML Walhout
, US
Sep 03, 2023 9:48 pm EDT
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Bestelling geplaatst op 18 augustus voor €222 met de optie gratis verzending. Later kom ik erachter dat er helemaal geen tracking code is. Dat stond nergens aangegeven en ik ging ervan uit dat het gratis was vanwege de waarde van de bestelling.

Tot vandaag is de bestelling niet aangekomen en ook de afleverdatum werd verandert

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stefan kora
, US
Jul 11, 2023 6:09 pm EDT
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i orderd the ring 1 month before i need it, i never received my ring! dont Buy your gifts ore wedding rings here! you will regret it so much, just like me. i proposed my girl without a ring. you guys have no hearts! i hate you,and all your company.i hope you stop this madness

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Teapotlady
Tullamore, US
May 11, 2023 3:04 am EDT

I bought a present for my grandaughters holy communion and over week later I still have not received it! How do you contact someone at Glencara? Tried phoning and emailing. When I try "tracking" I'm told order does not exist despite confirmation emails.

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Barbara Casey
, US
Apr 24, 2023 11:51 pm EDT
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I Barbara casey bought a ring from you and it is way to small order number2010371422 order date April 9, 2023. Would you pls send me a return label to barbaracasey84@gmail.com. thank you hope to hear from you today. I've been calling but no answer. The sku# is r811-s-wl-r435-sz7.5

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Kelly E Arnold
, US
Apr 09, 2023 4:01 pm EDT
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I bought a ring for Christmas. It did not fit. I returned it, and have proof of receipt that they received it, JANUARY 11! Today is March 30th. I have been in contact with them more than a dozen times. They will not refund my money. They will not replace the ring. They continually tell me it will be done and shipped next week! I have no recourse.

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Gaiane
Glendale, US
Apr 02, 2023 5:53 pm EDT

I placed my order on 1/27/2023. Order number [protected]. They put incomplete address on the package and I never received it. Per the tracking number, post office reported that it was returned to the sender. GlenCara refuses to re-send my order or return money. So I simply lost my money. I would not recommend to trust them and order anything.

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Claire McGann
, US
Jan 10, 2023 11:09 pm EST

Item has not arrived. Due to be delivered 23rd December. Paid 180€.

Glencara Irish Jewelry Customer Reviews Overview

As a trusted reviews website, we have received numerous consumer complaints about Glencara products and services. Glencara is an Irish company that specializes in traditional Irish jewelry and gifts. However, based on the feedback we have received, it seems that Glencara falls short of meeting customer expectations in several areas.
One of the most common complaints we have received is regarding the quality of Glencara's products. Customers have reported receiving items that were not as advertised, with some pieces being poorly made or defective. In addition, many customers have reported that their purchases were not durable and broke or tarnished after only a short period of use.
Another area of concern for customers is the quality of customer service provided by Glencara. Customers have complained about difficulty in reaching the company, slow response times, and unhelpful customer service representatives. Many customers have also reported difficulty in returning items or receiving refunds for unsatisfactory purchases.
Despite these negative aspects, it should be noted that Glencara does make an effort to resolve consumer complaints. They offer a refund or exchange policy, and have responded to negative reviews on various websites by offering to rectify the situation and improve their customer service.
Overall, while Glencara does make an effort to address customer complaints, based on consumer feedback, we suggest that potential customers exercise caution when considering purchasing from this company. It is important to research the company and its products thoroughly before making a purchase decision, to avoid potential disappointment.

Glencara Irish Jewelry In-depth Review

Product Range: Glencara Irish Jewelry offers a wide variety of options for Irish jewelry enthusiasts. Their collection includes a range of materials and designs, catering to both traditional and contemporary styles.

Quality of Products: The jewelry from Glencara is known for its durability and craftsmanship. They use high-quality materials and pay attention to detail in design and finishing, ensuring that each piece is of exceptional quality.

Pricing: Glencara offers competitive pricing compared to similar businesses in the market. Customers can expect value for money in terms of both quality and design. Additionally, the website often features discounts or promotions, providing even more affordability.

Customer Service: The customer support team at Glencara is highly responsive and helpful. They assist customers in product selection and customization, ensuring a personalized shopping experience. Communication is made easy through various channels such as phone, email, and live chat.

Shipping and Delivery: Glencara ensures timely order processing and dispatch. The products are packaged with care to protect them during transit. Customers also have the option for express or international shipping, making it convenient for those in different locations.

Return and Exchange Policy: Glencara's return and exchange policy is clear and fair. Initiating returns or exchanges is easy, and the process is efficient. Customers can expect a smooth refund or replacement process.

Website Design and User Experience: The Glencara website is easy to navigate and well-organized. It provides search filters and sorting options, making it convenient for customers to find their desired jewelry. The product descriptions and images are clear, helping customers make informed decisions.

Customer Reviews and Testimonials: Previous customers of Glencara have expressed overall satisfaction with their purchases. They have provided positive feedback on the product quality and customer service. The business is considered trustworthy and credible based on these reviews and testimonials.

Social Media Presence: Glencara actively engages with customers on social media platforms. They frequently post relevant updates and respond promptly to customer queries or comments, creating a strong online presence.

Trust and Security: Glencara prioritizes the security of online transactions. They have implemented necessary security measures to protect customer data. Their privacy policy ensures the confidentiality of personal information. The business is considered trustworthy based on its online reputation and certifications.

Customization Options: Glencara offers customization options for personalized or engraved jewelry. Customers have the flexibility to choose materials, stones, or designs according to their preferences. The accuracy and quality of customization work are commendable.

Overall Experience: Interacting with Glencara Irish Jewelry has been a positive experience. Their wide product range, quality craftsmanship, competitive pricing, and excellent customer service make them a reliable choice for Irish jewelry. The website design is user-friendly, and the business has received positive feedback from previous customers. Glencara is highly recommended for those seeking authentic and customizable Irish jewelry.

Frequently asked questions (FAQ) about Glencara Irish Jewelry

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Is Glencara a legitimate business for buying Irish jewelry?

Glencara is a legitimate online retailer specializing in Irish jewelry, particularly Claddagh rings and Celtic jewelry.

Where is Glencara based?

Glencara is based in Galway, Ireland, a city with a strong connection to the Claddagh ring tradition.

What types of jewelry does Glencara offer?

Glencara offers a variety of Irish and Celtic jewelry, including Claddagh rings, Celtic wedding bands, Celtic pendants, and earrings.

Is the jewelry sold by Glencara made in Ireland?

Yes, Glencara's jewelry is crafted in Ireland, ensuring its authenticity and adherence to traditional Irish designs.

How is the quality of Glencara's jewelry?

Glencara's jewelry is generally considered to be of good quality, made from materials such as sterling silver, gold, and gemstones.

Does Glencara offer a guarantee on their jewelry?

Glencara offers a lifetime guarantee on their jewelry, covering any defects in materials or craftsmanship.

What is Glencara's return policy?

Glencara has a 30-day return policy, allowing customers to return items for a refund or exchange within 30 days of purchase.

How do customers rate their experiences with Glencara?

Customer reviews for Glencara are mostly positive, with many praising the quality and design of the jewelry. However, some customers have experienced issues with shipping and customer service.

What are the shipping options and costs for Glencara?

Glencara offers various shipping options, including free standard shipping on all orders worldwide. Express shipping options are also available for an additional fee.

How can I contact Glencara's customer service?

Glencara's customer service can be contacted via email, phone, or the contact form on their website.

Does Glencara offer custom jewelry designs?

Glencara does not specifically mention custom designs on their website, but they do offer a wide range of styles and options for their jewelry.

Are Glencara's prices competitive compared to other Irish jewelry retailers?

Glencara's prices are generally competitive, but it's always a good idea to compare prices with other retailers before making a purchase.

Is the Glencara website secure for online transactions?

The Glencara website uses SSL encryption to protect customer information during transactions, but it's always wise to exercise caution when shopping online.

Do they offer gift-wrapping or personalized messages for gifts?

Glencara offers a gift-wrapping service and the option to include a personalized message for an additional fee.

Can I find Glencara's jewelry in physical stores or only online?

Glencara primarily operates as an online retailer, and their jewelry is not typically found in physical stores.

Does Glencara offer any promotions or discounts?

Glencara occasionally offers promotions or discounts, which can be found on their website or through email newsletters.

How long does it take for Glencara to process and ship an order?

Glencara's processing and shipping times may vary depending on the item and shipping method chosen. Standard shipping typically takes between 5 and 12 business days.

Are there any additional fees or taxes when ordering from Glencara?

International customers may be subject to import duties or taxes when ordering from Glencara. It's essential to check your country's regulations before making a purchase.

Can I track my Glencara order?

Yes, Glencara provides tracking information for orders, allowing customers to track the progress of their shipment.

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Contact Glencara Irish Jewelry customer service

Phone numbers

1866 567 7451 1800 664 818 More phone numbers

Website

www.glencara.com

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