- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Worst Service Ever
Worst customer service ever.
**** dont ever buy from this company ****
**** Warning, worst experience ever *****
placed the order online, with their "50% off glasses" thought it was a great deal but ended up being one of the worst ideas ever.
To place the order, you have the option to add your prescription options before checkout, fax it in, or send it via email. I chose the email since doctors dont have the best hand writing of the world so i email them my prescription. no confirmation for the prescription was received but i moved on. 2 weeks later and still dont have any news so i decided to call (did not call before thinking they have a lot of orders to fulfill). so a guys who was not interested in working at all answered the phone and said that they were trying to "contact me" for the prescription via email... which was not true. anyways i sent the prescription once again and he stayed on the phone while i sent it and the guy confirmed he received it and it was going for production. i was still an ok customer. a week later i called and checked if the order was in production.
The lady who answered i believe her name was Ana, said she really apologized that they already have the prescription and that for some reason it was not sent out to production bla bla bla... so she gave me the following options (continue order, store credit, full refund). i need my glasses so i gave them one more chance and this was two days ago. she promissed me that the order will be in production and that it will all be ok if i continue with the order. i said i would call back to make sure.
So, right now i am the unhappiest customer of all the world and i come to this site to share my thoughts. I Would never order from this company again in my life. another agent answered the phone. he said it looks like they did not got the prescription (yeah right) and that they were waiting on me... so i told him all the story above and he said that is right and that yes he found it. i asked for full refund and he said they will send me an email. no confirmation was given to me, no suppervisor was available... "meeting in another building in another place". so i dont even know if i will get a refund. the good thing though is i purchased with paypal so if i do not get a refund by tomorrow i will file a complaint.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overcharge/Won't refund
Ordered pair of glasses supposed to cost $134.00. They responded that they would have to use different lenses - if I agreed - and would make $8.00 refund. In actuality they charged my cc twice - Once for $134.00 and once for $127.95 When I complained, they initially referred to $8.00 refund and that it was approved. When I questioned further - about a charge of $261.95 for glasses that were supposed to only cost $134.00 they obfuscated. I sent copies of cc bills showing full charges. They responded showing that only $67.00 was refunded and as far as they are concerned, they won't do anything else! Pure, outright thievery!
The complaint has been investigated and resolved to the customer’s satisfaction.
Not surprising. They provide horrible service. My recommendation is never buy progressive lens from GlassesUSA. Also, despite the 100% Guarantee, etc. promos on homepage, I think very misleading. Check out their profile on BBB and other review websites.
Dear Customer,
I am sorry to hear that the billing problem was not fixed to your satisfaction. I can assure you that we would never overcharge someone and keep the money. I believe there was simply a misunderstanding between you and our customer service team. If you could please call us at [protected] between 9am and 5pm EST, I assure you that we can fix the problem.
I am sorry for any confusion.
Sincerely,
Brandon Le
Manager, GlassesUSA Customer Service
No Glasses, Took Money
This company is a total scam... took my money...no glasses now they wont return my phone calls. They say they are from Jersey but their glasses come from Israel. Beware and DO NOT BUY FROM THIS COMPANY!!
Read full review of Glasses USA and 5 commentsBeware of this company!
I ordered some glasses from this company and a few days later I received an email saying that the frames that I ordered were not in stock (although their website said they were and allowed me to complete the order). The email also said that my shipping would be upgraded at no cost to make up for this error. A few more days later I noticed that my checking...
Read full review of Glasses USA and 80 commentsOnline scam
I ordered some glasses from these guys with extra fast fedex shipping. They still have not even sent it. I tried reaching customer service, and they gave me a timeframe to go by with regards to how they process orders. Well that timeline ended a long time ago. They do not respond to any of my e-mails anymore. I asked about the status of the late package that hasn't even been sent a second time and have not heard back. I email them everyday. I've asked them to cancel and refund my order. They have not done so.
Normally I can roll with lifes puches but this is probably the third such company in the last month that has ripped me off in such a fashion. I am fed up, FTC needs to start doing what they are paid too and end companies like this. Not to mention that they refused to tell me they were Isreali owned when I got curious about the foreign transaction fee, just seems to make them look even shadier. Just wanna get the info out there so people can make an informed decision instead of the mistake I did.
The complaint has been investigated and resolved to the customer’s satisfaction.
It is impossible to reach out to a human representative. The item I received was not what I expected. Missed the 14 day return period because GlassesUSA made support unacceptable. I filled out a questionnaire 4 times and promised store discount which I did not received. Don’t yet have a return shipping label requested 4 times. Please reach out.
Hello I ordered contacts on 10/23/23 , they were unable to fill because my prescription was wrong . They took my money and never refunded it . Is there a way I can expedite this Dean voltolina
Lousy customer service. No followup once order placed. Delivery time is very slow (they use USPS, so that's a start to the problem). I paid for expedited delivery. After 14 days of no glasses, I canceled my 2nd order. First order had similar slow delivery problems, and the glasses did not fit.
I tried calling customer service and it is setup so nobody can speak to a customer service rep live. that is as bad as it gets with this company. I tried like ten or eleven times and got the bot every single time. Does not even give you the Option to talk to A Real Person.
They advertised 10 days, I order on June 7th and now is July 2nd but it still in production state, they have automation call center and it impossible to get a human customer service. They chat online also answered by IA (not a real human). I wonder will my glasses ever arrived (over $500 prescription glasses).
I was sent an email for bogo. Offer was denied, explanation, can not buy 2 premium frames. I changed the order to comply, denied again. I called and this time I was told I could not order 2 with the same prescription. Scam artists.
Last month I changed my address to my new address because I moved my contacts were delivered to my new address last month description for this month was delivered to my old address. I need my contacts. I changed my address so I would not have this problem.
Refund declined because it has been past 14 return policy.
We tried to give the glasses a chance but the quality is so poor, and we cannot wear the glasses so $450 is wasted.
I returned a pair of glasses to GlassesUSA, they in turn issued a "Store Credit"
that GlassesUSA makes it impossible to use.
I have the "store credit" valued at $393 that I find it impossible to use this credit in relation to any new orders.
I am not happy with you didn’t Sind my refund back on my credit card and it been more than 10 business days all I want is my refund back 1/18/23 and 1.00pm that I returned the package by to you return to Opimax Fulfillment 1750 Central Ave Roselle I’ll [protected] Tracking number [protected] 0606 40 order number [protected]-1682
About Glasses USA
The company emphasizes convenience by enabling customers to try on glasses virtually using their website's tool, which allows for a preview of how different frames will look on the customer's face. Additionally, GlassesUSA.com provides a service where customers can upload their prescription details, ensuring that the lenses are tailored to their specific vision requirements.
GlassesUSA.com also offers a variety of lens options, including single-vision, bifocal, and progressive lenses, as well as different coatings such as anti-scratch and UV protection. They aim to make the purchasing process straightforward by providing clear instructions on how to select and order the right eyewear.
For those who require assistance, customer service is available to help with inquiries related to products, prescriptions, and order status. The company has policies in place for returns and exchanges, aiming to address customer satisfaction concerns.
In summary, GlassesUSA.com is an online provider of prescription glasses, sunglasses, and contacts, offering a range of products with various customization options to suit individual vision needs. They facilitate the selection and purchasing process through virtual try-on tools and customer support services.
Glasses USA Customer Reviews Overview
Overview of Glasses USA complaint handling
-
Glasses USA contacts
-
Glasses USA phone numbers+1 (800) 917-7083+1 (800) 917-7083Click up if you have successfully reached Glasses USA by calling +1 (800) 917-7083 phone number 0 0 users reported that they have successfully reached Glasses USA by calling +1 (800) 917-7083 phone number Click up if you have UNsuccessfully reached Glasses USA by calling +1 (800) 917-7083 phone number 0 0 users reported that they have UNsuccessfully reached Glasses USA by calling +1 (800) 917-7083 phone number+1 (800) 525-4170+1 (800) 525-4170Click up if you have successfully reached Glasses USA by calling +1 (800) 525-4170 phone number 1 1 users reported that they have successfully reached Glasses USA by calling +1 (800) 525-4170 phone number Click up if you have UNsuccessfully reached Glasses USA by calling +1 (800) 525-4170 phone number 0 0 users reported that they have UNsuccessfully reached Glasses USA by calling +1 (800) 525-4170 phone number
-
Glasses USA emailsraya@optimaxeyewear.com100%Confidence score: 100%Supportadmin@glassesusa.com98%Confidence score: 98%Itservice@glassesusa.com95%Confidence score: 95%supportreturns@glassesusa.com90%Confidence score: 90%contest@glassesusa.com78%Confidence score: 78%prescription@glassesusa.com78%Confidence score: 78%communication
-
Glasses USA address954 Lexington Avenue, Suite 537, New York, New York, 10021-5013, United States
-
Glasses USA social media
Most discussed Glasses USA complaints
Online scamRecent comments about Glasses USA company
Never again Hello GlassesUSA, Here is a little timeline of what has been going on
VisionPros
14 reviews
CoolFrames Eyewear Boutique
28 reviews
OptiContacts
16 reviews
Luxe Lenses
1 review
America's Best Contacts & Eyeglasses
71 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I got the glasses in 4 weeks, but could not use them at all. The refund process is a nightmare. When calling they are always going to send an email or someone will call in 2 days. I have finally been able to return the glasses that they want in 6 days, yet they say to wait 30 days for your credit! If I don't receive the credit, I will file complaint through my credit card company and BBB. My recommendation is It's definitely not worth the trouble!
It was 9 days before they mailed my glasses via USPS (slow) I sh po uld have ordered through bonlook or wary parker. I still paid 78 dollars for my "$40" frames after all of the tac on extras like scratch proof and non reflective. I hope they arrive before the two week mark at this point, and i pray they're the right prescription. NEVER AGAIN.