Glass top coffee table / non-delivery/fraud
Long story short:
On 3 August I ordered a coffee table from CoffeeTableSuperstore.com - one of Mercantila's "companies". They delivered the table base on 19 August, but the glass table top was broken and the FedEx guy said he didn't even put it on the truck because glass was falling out of the box.
So I called Mercantila's customer service number and left a message advising them about the damage/non-delivery. I also emailed them for redundancy and to have a written record. The next day (20 August) I received an email from Katherine who told me that she'd order a new glass top and it would be shipped out by the end of that week.
By 27 August I hadn't heard from them or received my table top, so I emailed again. And again. And on the 29th I tried calling but they were no longer accepting phone calls for customer service, nor could I get a directory to speak to *anyone* at all.
When the table top still hadn't arrived on 30 August I filed a dispute with my credit card company. I also emailed Mercantila again...and again asking for tracking info and an order status.
On 5 September I got an email from Katherine who was surprised that I hadn't received my table top yet. She said she would email the manufacturer to find out when it would ship and get back to me.
On 8 September I got an automated email from Mercantila telling me that my table top had shipped. But when I plugged the UPS tracking number into UPS' system, it told me that the item had been (as best as I could determine) mis-addressed and had been delivered back to the manufacturer on **29 August**. Mercantila never even bothered to check this before sending me outdated tracking information.
I wrote to Mercantila and tried to call them numerous times since then -- with no response. As of today, I have a table base that is useless to me without the top, a charge on my credit card and zero response from Mercantila.
My dispute with my credit card company is still ongoing. I have filed complaints with the BBB, the FTC, the CA Dept. of Consumer Affairs as well.
Mercantila has hundreds of shill domains and it is clear from all the negative reviews and complaints on the Internet that they are total scam artists. The BBB revoked their acc. on 26 August 2008 - that alone says something. These people must be stopped.
Wish I'd done my usual research on them before ordering from them.
Do yourself a favor and avoid Mercantila in all its iterations.