GISOL / GISOL fraud
I, as well as my wife, have been scammed by GISOL. My account was suspended due to failure to renew the domain despite being told by GISOL (in a response to support tickets) that my status was OK and the domain expiration date was 2009-02-29. In the same email, it showed my update on 2008-02-28! This confirmation followed several emails related to domain registeration as I was suspect.
Now I'm told that my domain is in Redemption and there's nothing I or them can do resolve the situation. Numerous emails on my part to GISOL were responded with the following: please contact email@example.com. I did so and have yet rec'd a response of sorts.
Now part II of my saga. While out of town last week, my (at home) received a telephone call from GISOL. During a discussion (in which she told GISOL's "Sean" that she knew nothing about the web or computers)...she was told that she had 12 minutes to salvage my account...again, she said she nothing, his response was "you have only 10 minutes left"...Then my son spoke to the representative...he was told, "don't you want to help your dad" you only have 8 minutes left to save the site. In the confusion, she agreed. Through intimation and misleading information my wife has been charged $1, 789.20 ($49.95 per mo x 36 months).
Following many many telephone calls, I was able to contact a rep from the billing office. I explained the situation, he told me to go to cancel.gisso.com and cancel the account then follow with an email to firstname.lastname@example.org. He also said there should be no problem. Well he was wrong. Again, I made many many telephone calls to GISOL to discuss both issues. Finally, I made contact with "Adam". He was rude and indifferent...did not want to discuss the problem. He promptly told me that I could not cancel the account and the person I spoke with was from out of the country and not part of the company(?). He told me that if I wanted to sue GISOL (no mention of that action on my part) then he would see me in court. After being placed on hold several times and a telephone call of about 40 minutes, I spoke with some one else who is supposed to call be today. As of yet, no call, am I surprised?
BTW, now my wife new accout(?) is suspended...although, no action other than an attempt to cancel was ever initiated.
I have a major headache from dealing with GISOL, but it seems that is part of their ploy in dealing with consumer complaints. I doubt I have any chance of saving our money or restoring my website.