Menu
Gilt Customer Service Phone, Email, Contacts

Gilt
reviews & complaints

www.gilt.com
www.gilt.com

Learn how the rating is calculated

4.4 450 Reviews

Gilt Complaints Summary

2 Resolved
55 Unresolved
Our verdict: If considering services from Gilt with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Gilt has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Gilt. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Gilt reviews & complaints 79

Filter reviews by rating
5
381 reviews
4
0 review
3
3 reviews
2
1 review
1
8 reviews
Sort by:

Newest Gilt reviews & complaints

ComplaintsBoard
V
11:57 am EST

Gilt their deals are not worth the tremendous headache and poor customer service

So annoying! They guaranteed a gift by Christmas and they also guarantee a 24 response policy to customer service emails. When I placed an order a week and a half before Christmas, I did so expecting to have no issues with the delivery, given it was guaranteed by 12/24. However the package did not arrive by 12/24, which I knew would happen when on 12/20 the tracking information said it would arrive by 12/27. I contacted Gilt, and after 48 hours still didn't hear from them, so had to contact them again. And they finally responded saying no, it should get there by 12/24. 12/24 came and went with no package delivery, so I contacted Gilt again. They agreed to refund my nominal shipping fee but never once apologized or offered any explanation as to why I didn't receive my package as promised. Don't use Gilt! Their deals are not worth the tremendous headache and poor customer service.

Read full review of Gilt
Hide full review
ComplaintsBoard
R
8:06 am EST

Gilt I bought one item from them and it looked like it was used

I bought one item from them and it looked like it was used. I emailed Gilt and never heard back from them. I would pass on this site - here's my email to Gilt

"Order ID: Garlic Rocker
This was my first order placed through Gilt.
Sadly, the product package was previously opened and it looks like the item was a return. It’s unfortunate, since I believed that items sold through your site were brand new and not returned or used items."

Read full review of Gilt
Hide full review
ComplaintsBoard
P
6:10 am EST

Gilt they are the biggest liars I have ever dealt with

They are the biggest liars I have ever dealt with. They sent the incorrect item and have broken every promise to resolve the issue. It's been 6 weeks and I still haven't received the right item and they won't credit my account. How hard is it to send me the correct lamp? Week 1: Gilt asked me to send a pic to verify. Week 2: I didn't hear from them for a wk, so I followed up at which pt they said they were waiting for the pic. I sent it to them again. Week 3: I didn't hear from them for another week, so I followed up again. They said they were working on a resolution (again, what takes so long to send me the right item?). So I asked for credit back and details on how to return the item. They responded with "we are working on a resolution." Week 4: I emailed them another week later, at which point they blamed Sandy for the delay. What kind of co blames a natural disaster after they'd already had 4 weeks to resolve what I think is a simple issue (my family lives in Zone A, so in no way am I being heartless about this. I think Gilt is a horrible co for using Sandy as a scapegoat). Week 5: They promised to have the replacement lamp to me by 11/7/12. Week 6: It's 11/15/12 and no lamp, no credit to my account, and no response from Gilt. They are a HORRIBLE company.

Read full review of Gilt
Hide full review
ComplaintsBoard
P
2:02 am EDT

Gilt will not purchase from this site again

They shipped very fast in my opinion. I did standard shipping and ordered what I thought would be a Kendra Scott necklace Sunday night, received it on Friday. However, it is clearly not a real Kendra Scott necklace. The stones and the chain are plastic. The chain was said to be 24k gold. It appears to be used or maybe just banged up from the material being so cheap. I thought I was getting a deal for $99 but I could have splurged an extra $20 on Kendra Scott's website and got the real thing. I can't even return my order for store credit or a refund. Will not purchase from this site again.

Read full review of Gilt
Hide full review
ComplaintsBoard
G
6:20 am EDT

Gilt this is the most irritating and irrational website experience I have ever had

This is the most irritating and irrational website experience I have ever had. I clicked on an ad and the GILT site opened up. Immediately a popup appeared asking for my email address. Not wanting to be spammed, as I had no idea who GILT was, I tried to hit 'Esc', no luck, no 'X' to shut the popup down, no luck. In fact no way whatsoever to figure out who this etailer is without giving up my personal info. The modern web doesn't work like this. As you can tell, I was so shocked and annoyed by this that I am sharing my opinion.

Read full review of Gilt
Hide full review
ComplaintsBoard
G
6:16 am EDT

Gilt they sell faulty products to unknowing customers

I bought an Akribos watch for my girlfriend over Gilt. It was a final sale and allegedly discounted from $500 to $80. It took 5 weeks to come and stopped working within a one. We brought the watch to a watchmaker and they told us that the quality was that of a cheap fake. I was shocked and feel scammed. I would never buy from Gilt again. I would even go as far as to say that Gilt purposely sold this piece of junk as "final sale" because they knew that the quality was so poor. Gilt pretends to sell high-end goods at discount prices. In reality they sell faulty products to unknowing customers. I hope no one makes the same mistake I did!

Read full review of Gilt
Hide full review
ComplaintsBoard
R
7:33 pm EDT

Gilt I will definitely not shop on this site again

Had bad experience. ordered a product, but when it arrived, it was not as advertised. at first they said no return, then said since it was my first purchase they would accept return, if i printed out return label. sent them an email, i have no printer, and they told me to go to a store or such to have return slip printed, they could not send me one. i live in very small community, and when i finally located place to have it printed out...the TIME had run out, and was no longer available to return. I WILL DEFINITELY NOT SHOP THIS SITE AGAIN, $380.00 down the drain!

Read full review of Gilt
Hide full review
ComplaintsBoard
L
7:21 pm EDT

Gilt they did not want to give me refund

They have nice merchandises however, they prices are much higher than in regular stores or from other online sellers. Their return policy is very bad. Groupon has much better one and they work with you if you have a problem. I cold them about my difficulties I have experienced with making appointment to a doctor I have voucher for. They said I should work with the doctor's office to get appointment. :) They did not want to give me refund. Finally they call the doctor office and fixed the problem. I will never buy a voucher from them again. I do not want have problems and deal with their unfriendly policy.

Read full review of Gilt
Hide full review
ComplaintsBoard
M
12:29 am EDT

Gilt i'm out of money and fighting to get my refund back

I have ordered two flatware sets from GILT. Received them after two (!) weeks of waiting. Both of them were not what I have ordered. Called customer support. They told that there is no exchange. So if I still want it I need to order it since they are in stock. So I sent these wrong sets back and reordered again. Guess what - two weeks later got these two wrong sets I sent back! I'm out of money and fighting to get my refund back. On the website policy it stated "refund under 72 hours", actually it is one week and half.

Read full review of Gilt
Hide full review
ComplaintsBoard
H
2:20 am EDT

Gilt that was the first and last time I ever buy anything from gilt

I purchased a gift for a friend on 1st of March to give on 15th. Because of a zip code error that I corrected right after my purchase (meaning minutes after my purchase), the item didnt arrive on 6th which was the date it should. After that I emailed and called the customer service at least 10 times to check where my item is since I wasnt able to track it.

Since I couldnt get sufficient information(every time I called, I've been told that my puchase will arrive the next day), I contacted UPS many times and Gilt support also informed me that they did. Though they could only figured out on that the item is lost 14th.

I informed the company every time I call that I need the item latest on 15th, if it wont be possible I should find another way. Eventually today is 14th, they refund my money which prob be in my account in 5-7days and I am still without a present.

That was the first and last time I ever buy anything from Gilt, since there are many other private shopping sites to see if they can provide better basic customer support!

Read full review of Gilt
Hide full review
ComplaintsBoard
M
8:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Gilt got there money & ran!

I purchased a few gift certificates when it was still BuyWithMe and have since had a medical issue come up where I can no longer use them. Gilt's response to receiving a credit for the certificates was basically tough luck bc they were bought through BWM and I guess are not taking any responsibility after aquiring BWM (I'm not familiar with any other aquisition where they claim they don't have any responibility to the custiomer). I've never had a problem ever receiving a credit from any other group buy site or especially received any response such as this from their customer service where they can not even spell my name right or get the facts straight that I was looking for a Gilt credit and not a purchase refund:
"Hello Terri,
Thank you for contacting Gilt City.
You have said before that you will be filing a claim with your credit card
company we are assuming to get the charges reversed; as we are not responsible,
nor do we house the funds form this charge, we fully support you doing so if you
would like to receive a refund back to your card. As when we acquired BuyWithMe
the financial information of their former customers did not transfer to us, we
are unable to refund members in the way that you would like. We completely
understand that you need to change your dietary restrictions, and know that
having your bank retract the charges will be the best thing for you to do under
the current circumstances.
If we can be of further assistance please do not hesitate to reply to this
e-mail.
Sincerely,
Lee
Gilt Member Support"

Read full review of Gilt and 2 comments
Hide full review
2 comments
Add a comment
N
N
Newyorking
New York, US
Oct 16, 2012 12:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Nature of complaint: The non-delivery of services
Problem description:
I purchased 3 vouchers with GiltCity for monthly car parking with Central Parking. I paid the Gilt voucher charge of $250 per month. The merchant refuses to honor it, and Gilt was not upfront about the process to go about it. I have to call a 1877 number and obtain a new account number, this was not presented by Gilt prior to making the payment. In addition, on contacting Gilt, they are neither refunding the amount not working with the merchant to accept the face value of the voucher so that I pay only the difference between retail price and discounted price on the voucher. In Gilt's words, "you need to work it out with the merchant". However, I made the payment to Gilt and NOT the merchant, so Gilt needs to contact the merchant on my behalf. At this point, I have made the payment to Gilt but the service is not being honored by the merchant, and Gilt doesn't want to do anything to resolve this issue. I need Gilt to issue me a full refund or have the merchant accept the voucher.

G
G
GiltSocialSupport
, US
Jan 30, 2012 4:07 pm EST

Hi Teri,
We are so sorry to hear about this. This is certainly not the Gilt experience we wish you to have. There have been some interesting growing pains since the recent acquisition of BuyWithMe to Gilt City. Please know that this will not get in the way of providing you the best customer service, and we will work our best to make this issue right for you. We are reaching out to you in a separate email to rectify this situation. Thank you so much for sharing your feedback and have a wonderful day.

Adam
Gilt City Member Support

ComplaintsBoard
C
2:02 pm EST

Gilt if I feel driven to shop online, it's not going to be with gilt

READ THE FINE PRINT ON SHIPPING AND ON BUYING ---BUYER BEWARE!
Firstly, on buying --- you can definitely get upscale items at a better discount from the designer or even a store when on sale. I recently bought INHABIT cashmere sweaters from INHABITNY onsale. They were $75 higher on Gilt. While they may offer credit on a returned item back to your crefit card, they charge a flat fee of $14.95 for usps shipping which includes a $5 restocking fee.
NOW WHEN WAS THE LAST TIME YOU WERE CHARGED SO MUCH FOR A RETURN? AND A RESTOCKING FEE?
I think it's bad business to have high shipping costs to you and then such an exhorbitant return. UPS is cheaper and includes insurance up to $100.
AND they are hustlers. Tell your friends emails, wait list innundating months later, you bought something 6 hours ago, buy something else in the next two hours and get free shipping.
PLUS the shipping paackaging is flimsy and most of the time comes in a plastic bag. A $150 cashmere sweater isn't even protected in a box.
AND just try talking to them on the phone. They are dismissive and rude.
I live in NY so I have accessibility to the best stores, sample sales, etc. If I feel driven to shop online, it's not going to be with GILT.

Read full review of Gilt and 1 comment
Hide full review
1 comment
Add a comment
G
G
GiltSocialSupport
, US
Nov 27, 2011 7:45 pm EST

Hello!
Thank you so much for sharing all of your feelings regarding our return policy, shipping/packing, and customer support. We will be certain to connect your feedback with our team for review. While we strive to offer all of our members the best experience possible when shopping and returning items, it is apparent that we have not done our best in your particular circumstance. For that, we apologize. If you ever have any recommendations on how we can improve our services, please feel free to email us directly at comment@gilt.com.

Best wishes,
Andrew K.
Member Support

ComplaintsBoard
A
5:24 pm EST

Gilt stay away, be warned, they are not legitimate

Gilt Group bought out Buy With Me .com, which is a coupon voucher site like Groupon. They do not service the city I live in, so I no longer was able to use my credits for BWM. I had a cash credit on my account, from before Gilt bought them. I requested a refund, and I was instructed to buy something. I do not want their stuff. It is overpriced, does not appeal to me, and is not the type of thing I buy online. They have REFUSED to give me my money. Keep in mind, this is not a refund. I never purchased anything to return. It is CASH VALUE that belongs to me and they feel that they have the right to keep it, or force me to purchase. No matter what I purchase, I would have to send them more money, and I am unwilling to do that. Yes, the group is a Scam with a capital S. Stay away, be warned, they are not legitimate.

Read full review of Gilt and 2 comments
Hide full review
2 comments
Add a comment
T
T
Twicke
, US
Jan 02, 2013 1:19 pm EST

I received a pair of earrings as a Christmas gift, and although taste is subjective, they were the absolute cheapest looking, tackiest, and cheaply made earrings ever! When I tried to find them on the website, I was unable to, but contacted customer service and they sent me the return form. When I clicked on the link, THEY WEREN'T THE EARRINGS I HAD RECEIVED! And the print out of the picture said that the returned item must match the picture! Now what? I've contacted Customer Service, so far; nothing.. I could have been a new Client, but now? Not..

G
G
GiltSocialSupport
, US
Nov 27, 2011 9:11 pm EST

Hello!

Thank you so much for all of this feedback regarding BuyWithMe and Gilt City. We really appreciate it! While we are extremely excited to have you and all of the other BuyWithMe subscribers as new members, there were some obstacles with the transition, especially in regards to transferring credits. We would love to take a better look into your particular situation and see what can be done. Please send us an email to comment@gilt.com with your email address and any additional information that you feel would help us investigate this matter.

Andrew K.
Member Support

ComplaintsBoard
J
3:55 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gilt fake mens suit

Fake Michael kors suit, I own 3 authentic ones. They may have gotten it passed someone who never owned Michael kors but to someone who knows so obvious. The label looked like it was a photocopy, and stitching of "michael kors" label unlike any of the authentic. Pants were practically see through the suit was so cheap. Stay away from gilt.com

Read full review of Gilt and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
GiltSocialSupport
, US
Nov 27, 2011 9:56 pm EST

Hi John Salvatore,

We apologize for the quality of the suit you received. It does not sound like it met your or our standards. We'd love to discuss this situation with you, so please reach out to us via email at support@gilt.com, comment@gilt.com, or call 877.280.0545. We hope to work with you very soon!

Best,
Andrew K.
Member Support

ComplaintsBoard
L
6:09 pm EDT

Gilt some merchandise is not authentic

Don't do it! I'll just list a few reasons that I have experienced personally.

1. Some merchandise is not authentic! I ordered "designer" towels once that tore up in the first wash. Took me two days to get all the pieces out of the washer and dryer. When I looked at the tag, it said "GILT". They had a cheap towel made and had their own label put on it.

2. Many pieces I received had water damage and were damp. Like the stores returned them for being damaged and they sold them to us.

3. Retail prices listed are sometimes fictional. I once orders a bathroom accessory kit, only to find the prices listed on the manufacturers website cheaper! Everywhere had them cheaper and Gilt's retail price was never associated with the item. Gilt said retail 100 our price 25, the manufacturer had it listed for 18.

Hope this saves a few people. I'm done being a dope to this fraud.

Read full review of Gilt and 1 comment
Hide full review
1 comment
Add a comment
G
G
GiltSocialSupport
, US
Nov 27, 2011 7:54 pm EST

Hello,

At Gilt, we try to offer our members the best possible quality merchandise possible, and we work very closely with our vendors to do so. It does sound like the merchandise that you purchased recently is not up to our regular standards, and if you have not done so already, we recommend contacting our Customer Service department as soon as possible about your order(s). You can reach us by calling 877.280.0545 or emailing support@gilt.com. Our representatives would be more than happy to look into this situation for you. As for pricing, we certainly offer a great price on each item, but we can not always guarantee that it is the lowest price to be found. We thank you for bringing these matters to our attention! If you have any other questions or concerns, please be in touch.

Best,
Andrew K.
Member Support

ComplaintsBoard
N
2:00 pm EDT

Gilt do not purchase anything from this company

I ordered a Vera Wang dress from Gilt last week for my wife's birthday. It was ordered as a surprise since I was scheduled to be in New York City all of this week. The dress arrived with a huge black plastic security bock attached (which weighed more than the dress)! Assuming that any Vera Wang boutique would have the equipment to remove the security block she went to the nearest Saks 5th Avenue to have this done. When she walked in the door a security guard confronted her since the dress had the security block on it. She was escorted by the security guard to the Vera Wang department and accused of of having attempted to steal the dress. Luckily she had the Gilt receipt with her. I attempted to e-mail Gilt about this and was confronted with their "online" complaint site that did not allow you to write more than 250 words and did not allow one to attached a photo of the problem. I was informed that their phone line was not open until 10:00 a.m. By the time I finally got through to their phone representative, he didn't seem to think this was a big deal. Currently I have merchandise that was purchased for over $300 that I can not use. To be perfectly honest, having been sent out with the security block still on the merchandise, I honestly do not know if this is not stolen stock. I've asked to have it authenticated by Gilt. Do not purchase anything from this company!

Read full review of Gilt and 1 comment
Hide full review
1 comment
Add a comment
G
G
GiltSocialSupport
, US
Nov 27, 2011 8:37 pm EST

Hello,

We are sorry to hear that the Vera Wang item was sent to you with security tags still on it. In circumstances such as these, we ask that you send the item back to us (after contacting our Customer Support team). We can have our team remove the tags for you, and send it back to you free of charge. As for the complaint section, if you ever have to write us an email longer than the 250 characters and attach an image, you can email us at support@gilt.com. By using this email address, you will be able to fully explain any situation and attach anything to help better illustrate your issue. If you still have the item with the tags on it, please get in contact with us as soon as possible so we can get those removed and we can also discuss the authenticity of the piece. We look forward to hearing from you!

Best,
Andrew K.
Member Support

ComplaintsBoard
M
10:48 pm EDT

Gilt stay away

I've been a customer of Gilt Groupe for a couple of years. I've been on their website at the moment the new sales start and I notice a number of items are already sold out. I find this hard to believe -- I wonder if "friends and family" are somehow given the first opportunities to buy before the general public. It happens all the time...

Read full review of Gilt and 3 comments
Hide full review
3 comments
Add a comment
G
G
GiltSocialSupport
, US
Nov 27, 2011 9:49 pm EST

Hello everyone!

First of all, thank you so much for all of this information regarding various aspects of our businesses! We'd love to answer some of your concerns, and if you all have any other ones, feel free to reach out to us via email at support@gilt.com, comment@gilt.com or call us at 877.280.0545! In regards to our sales, we do have limited quantities of merchandise available at the start of a sale, and we also have very loyal members who are right there to buy things when the sales start at 12pm EST. If you ever really want an item that is sold out, please be in contact with us, and we're more than happy to put you on the waitlist!

Luxy4me, we're glad that you've had some luck with getting great watches! Also, while you can only have 5 items in your cart at a time, we do offer free shipping on other orders placed within one hour of the first one (as long as the item does not require a special delivery). As for authenticity, if you ever have a concern about an item, please contact us immediately. We work very closely with our partners to make sure the items are of great quality and authentic, so we take these concerns very seriously.

Smiley22, we are terribly sorry about the delay in the payment, but we hope it was resolved. If you are still having issues, please reach out to the person in charge of your sale or call our Customer Support lines, and we'll make sure you are put in touch with the appropriate person.

Best wishes,
Andrew K.
Member Support

S
S
smiley22
San Francisco, US
Aug 04, 2011 1:06 am EDT

I have worked with Gilt City to help promote my business and I have found them to be unreliable. I have not received any form of payment from what my customers purchased and my deal ended 8 weeks ago. When I contacted them the had numerous excuses, (staffing changes, it got lost, it was the banks fault). Then they were supposed to overnight a check to me and that still has yet to happen.

L
L
Luxy4me
OKC, US
Jun 11, 2011 7:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree with XconsumerX. Many of these "High-end luxy discount sites" only get a few or even 1 item. I order from many of them. Each has their own issues. For instance 3xs now HauteLook has ran out of an item I have ordered. No biggie. I get a refund plus HauteLook credit to use on anything I want. Gilt Groupe has crappy shipping. Only 5 items at a time. I refuse to buy from them until they get their act together. As for items not being authentic or what have you. I would hope that these companies would sell only authentic items. I have bought an 2 Invicta and 2 Seiko watches within the last month. I love them, even if they are a fake. The Seikos, I am pretty sure are authentic. The Invicta, I am not sure since I have never owned one. If you are not Johnny-On-The-Spot with a sale, it will look as if it has been sold before being released to the public. Also, some places, you have to pay extra for first dibs, then the non paying customers get their chance. I'm not paying extra for first dibs since I cannot always get on to check the sales. The sales are a crap shoot on coveted items. And some items are not such a steal. Anyway, just weigh your options, look for the best deal and try to get on as soon as the sale starts. Good luck!

ComplaintsBoard
N
5:15 pm EDT

Gilt stay away from these guys

Flash sales are beginning to lose luster with me. Not only are the hot items gone right from the start but now at Gilt it seems that the leftovers are the main fare, recycled in many creative ways, still unappealing.

But I digress, my recent purchase of some A. Maurizzi shoes was shipped to me with ONLY ONE shoe. I immediately called Customer Service and they offered me a refund but SOL no replacement or offer to look for the lost shoe. Curt tone and unwillingly and at MY suggestion they offered me to look at other models in my size.

Bummer but keep in mind as it can happen and Gilt won't care to make it right.

Read full review of Gilt and 2 comments
Hide full review
2 comments
Add a comment
G
G
GiltSocialSupport
, US
Nov 27, 2011 8:35 pm EST

Hello,

We are sorry to hear that the Vera Wang item was sent to you with security tags still on it. In circumstances such as these, we ask that you send the item back to us (after contacting our Customer Support team). We can have our team remove the tags for you, and send it back to you free of charge. As for the complaint section, if you ever have to write us an email longer than the 250 characters and attach an image, you can email us at support@gilt.com. By using this email address, you will be able to fully explain any situation and attach anything to help better illustrate your issue. If you still have the item with the tags on it, please get in contact with us as soon as possible so we can get those removed and we can also discuss the authenticity of the piece. We look forward to hearing from you!

Best,
Andrew K.
Member Support

G
G
GiltSocialSupport
, US
Nov 27, 2011 8:06 pm EST

Hello!

We are so sorry to hear about the situation regarding your A. Maurizzi shoes! While we do try to offer our members replacements for missing or damaged merchandise, this is not always possible unfortunately. In circumstances such as these, we are more than happy to place you on the waitlist for the item. The waitlist ensures that you are contacted if the item becomes available again. The waitlist also works wonderfully for any items that you miss out on when a sale goes live! We'd love to hear any other ideas that you have regarding our flash sale format or customer service, so please feel free to email us directly at comment@gilt.com.

Andrew K.
Member Support

ComplaintsBoard
P
7:57 pm EST

Gilt have been shopping on gilt for years and though the deals are great and shipping efficient the customer service sucks

Have been shopping on Gilt for years and though the deals are great and shipping efficient the customer service SUCKS! This Valentine's Day they sent out a coupon for 10% off which would apply at the time of shipping and they would bill your check/credit card the discounted amount. The coupon was valid from Feb 8th Feb 16th until midnight which means at the time I am writing this the coupon is still valid. Anyhoo, I placed an order for a handbag spending $200+ w/shipping on the 14th. Checked my Credit card statement they DID NOT apply the discount and shipped the item on the 15th. Contacted them very politely, got the rudest response and a coupon valid for 3 days for $10. Which means to use that i have to spend more money...NO THANKS...BUYER BEWARE!

Read full review of Gilt and 4 comments
Hide full review
4 comments
Add a comment
G
G
Gilt
,
Oct 02, 2017 8:34 pm EDT

Hi Lo,

I am so sorry for the difficulty you encountered, I would be happy to investigate this matter for you.

If you could please forward your email address to servicce@gilt.com ATT: Maureen. I will get to the bottom of this!

Warm regards,
Maureen
Gilt Customer Service

L
L
LoWrell
, US
Sep 11, 2017 1:51 pm EDT

Gilt is the worst company I've ever dealt with! Tried to buy a great gift certificate with them a week ago, they've charged me twice and never sent it and their customer service keeps telling me "we can't charge your bank" Umm, youve already charged me twice and their CS is so rude and unhelpful. I think this site is kinda a scam. I'm just going to give up and contact my credit card company to get a refund, i swear, the hours ive spent dealing with this and not worth the supposed bargain it would be to get the product. 100% atrotius.

L
L
LoWrell
, US
Sep 11, 2017 1:50 pm EDT

They have literally the worst, most unhelpful customer service on the planet. I'll never deal with them again. I wish i had seen all the bad reviews before i tried to make a small purchase with them. They've literally wasted a week of my life. I hate Gilt so much.

G
G
GiltSupport
New York, US
Feb 18, 2011 10:35 pm EST

Hello,
We are very sorry to hear about your recent experience!
We apologize for any difficulties you had while trying to redeem your Gilt Groupe Valentines Day discount. We would love the opportunity to address this and all other issues. Please find that we are messaging you directly to the account listed in this post.
Warmest Regards,
Caitlin
Gilt Groupe Member Support

Gilt Customer Reviews Overview

Gilt.com is an online shopping destination that offers a wide range of products including clothing, accessories, home decor, and more. The website has received generally positive reviews from customers, with many praising the quality of the products and the ease of the shopping experience.

One of the most commonly cited positive aspects of Gilt.com is the selection of products available. Customers appreciate the variety of brands and styles offered, as well as the frequent sales and discounts that make it easy to find great deals on high-quality items.

Another frequently mentioned positive point is the website's user-friendly interface. Customers find it easy to navigate and search for specific products, and the checkout process is streamlined and efficient.

In addition to the quality of the products and the ease of the shopping experience, many customers also appreciate the customer service provided by Gilt.com. The company is known for being responsive and helpful when customers have questions or concerns, and many reviewers have noted that they received prompt and effective assistance when needed.

Overall, Gilt.com is a well-regarded online shopping destination that offers a wide range of high-quality products at competitive prices. With a user-friendly interface and responsive customer service, it's no wonder that so many customers have had positive experiences shopping on the site.

Gilt In-depth Review

In Summary: Gilt offers a premium online shopping experience with a focus on designer brands at discounted prices. The website is well-designed and user-friendly, with a mobile-responsive interface that ensures a seamless shopping experience across devices. With a wide range of products and brands, Gilt caters to various tastes and preferences, although availability in certain sizes can be limited. Pricing is competitive, with frequent sales and exclusive membership benefits enhancing value for money. Customer service is generally responsive, and the return policy is in line with industry standards. Shipping options are varied, but costs can be a consideration. Payment security is robust, ensuring peace of mind for shoppers. The site's personalization features and community engagement add to the overall user experience. While Gilt's sustainability efforts are not prominently featured, they do partner with ethical brands. The loyalty program incentivizes repeat shopping. Overall, Gilt is recommended for those looking for designer goods at reduced prices, with the understanding that some patience may be required for specific size availability and shipping costs.

Website Usability and Design: Gilt's website boasts a clean and modern design with intuitive navigation and layout, making it easy for users to find what they're looking for. The visual appeal is high, with a sophisticated color scheme and high-quality images that reflect the luxury products on offer. The site is mobile-responsive, providing a consistent shopping experience on smartphones and tablets.

Product Range and Selection: Gilt impresses with a diverse variety of brands, ranging from high-end designer labels to emerging new names. The product categories are extensive, covering fashion, home decor, and beauty products. However, the availability of sizes can be hit or miss, as popular items tend to sell out quickly.

Pricing and Value for Money: Compared to competitors, Gilt offers competitive pricing, particularly when it comes to designer goods. The frequency of discounts and sales is a significant draw for bargain hunters. Membership benefits, such as early access to sales, further enhance the value for money.

Customer Service Experience: Gilt provides a satisfactory level of customer service, with a support team that is generally responsive to inquiries. The return and exchange policies are standard, though some users have noted variability in the ease of processing returns. User reviews and feedback on third-party sites can be mixed, so it's advisable to read through them for a balanced view.

Shipping and Delivery: Shipping options are varied, but costs can be on the higher side unless you meet the free shipping threshold or have a special promotion. Packaging quality is consistent with the luxury branding, and delivery timeliness generally meets expectations, though there can be occasional delays during peak sale periods.

Payment and Security: Gilt accepts a range of payment methods, including major credit cards and PayPal. The security of transactions is taken seriously, with robust encryption and data protection measures in place. Data privacy policies are comprehensive, ensuring customer information is handled responsibly.

User Experience and Engagement: Account management on Gilt is straightforward, with features that allow for easy tracking of orders and returns. Personalization and recommendations are a highlight, with curated selections that cater to individual preferences. Gilt's community and social media presence are active, with regular updates and engagement opportunities for users.

Sustainability and Ethical Practices: While Gilt does not heavily promote its sustainability initiatives, it does feature products from brands known for their eco-friendly and ethical practices. Information on ethical sourcing is not prominently displayed but can be found for certain brands and products.

Loyalty Programs and Incentives: Gilt's loyalty program rewards frequent shoppers with points that can be redeemed for discounts on future purchases. Exclusive member offers and referral bonuses further incentivize customers to return and engage with the platform.

Overall Satisfaction and Recommendations: The repeat customer rate for Gilt suggests a loyal following, indicative of the trustworthiness of the brand. While there are areas for improvement, such as size availability and shipping costs, the final verdict is that Gilt is a recommended destination for those seeking designer products at a discount. Shoppers are advised to keep an eye on sales and to sign up for membership to maximize benefits.

How to file a complaint about Gilt?

Here is a comprehensive guide on how to file a complaint against Gilt on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Gilt in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Gilt. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Gilt on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Gilt customer service

Website

www.gilt.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Gilt?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Gilt Customer Service. Initial Gilt complaints should be directed to their team directly. You can find contact details for Gilt above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Gilt. Discuss the issues you have had with Gilt and work with their customer service team to find a resolution.