Gilt.com / Have been shopping on Gilt for years and though the deals are great and shipping efficient the customer service sucks
Have been shopping on Gilt for years and though the deals are great and shipping efficient the customer service SUCKS!! This Valentine's Day they sent out a coupon for 10% off which would apply at the time of shipping and they would bill your check/credit card the discounted amount. The coupon was valid from Feb 8th Feb 16th until midnight which means at the time I am writing this the coupon is still valid. Anyhoo, I placed an order for a handbag spending $200+ w/shipping on the 14th. Checked my Credit card statement they DID NOT apply the discount and shipped the item on the 15th. Contacted them very politely, got the rudest response and a coupon valid for 3 days for $10. Which means to use that i have to spend more money...NO THANKS...BUYER BEWARE!!
Gilt Customer Care's Response, Oct 02, 2017
I am so sorry for the difficulty you encountered, I would be happy to investigate this matter for you.
If you could please forward your email address to [email protected] ATT: Maureen. I will get to the bottom of this!
Gilt Customer Service
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