Menu
Gillette Customer Service Phone, Email, Contacts

Gillette
reviews & complaints

gillette.com
gillette.com

Learn how the rating is calculated

1.1 170 Reviews

Gillette Complaints Summary

5 Resolved
164 Unresolved
Our verdict: If considering services from Gillette with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Gillette has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Gillette. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Gillette reviews & complaints 170

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Gillette reviews & complaints

ComplaintsBoard
J
7:19 pm EST

Gillette toxic masculinity ad

This ad is offensive to the men in my family and all of the wonderful men that I know. Why you did choose to insult 1/2 of humanity and the people who buy your stuff? Do you believe insulting your patrons will make your sales go up? I doubt it. Did you really pay an advertising firm for this drivel? They must be laughing at you! I will no longer purchase your products.

Read full review of Gillette
Hide full review
ComplaintsBoard
D
4:56 pm EST

Gillette toxic masculinity commercial

Are you kidding me? Who are you to dictate what makes a man masculine and what doesn't! I am a woman who is highly offended by your ad! You are nobody's parent... Your job is to make razors... Not dictate to your customers about their behavior! Whose stupid idea was this! No gillette razors for myself or my husband! Don"t you tell my husband how to act! Don't tell me what is ok and what is not! Make your [protected]@#$%&^ razors and shut up!

Read full review of Gillette
Hide full review
ComplaintsBoard
W
4:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Gillette Gillette razors

Your advertisement urging men to shave their toxic masculinity is not only
insulting but asinine. If it was meant to be humerus, it missed the mark. I
suggest fire the millennial in charge of this department and hire an adult.
I will be replacing any P&G products in my household, of which there are
many, and replacing them with another brand.
Sincerely,
Woodrow
[protected]@reagan.com

Read full review of Gillette
Hide full review
ComplaintsBoard
H
1:27 pm EST

Gillette gillette advertising message

Your new ad for Gillette shows what type of company you really are. I have been buying P&G products for over 35 years, and will no longer do so. I used to also shop at a national grocery chain store. They introduced transgendered bathrooms and we stopped shopping there as well. Two years later they removed these bathrooms.
Unless you apologize for your most recent attitude I will no longer purchase ANY of your products and will ask others to do so as well

Read full review of Gillette
Hide full review
ComplaintsBoard
D
1:17 pm EST

Gillette your current toxic masculinity ad

I have been a customer for over 30 years, as of today your prejudicial ad against toxic masculinity caused me to throw my four gillette razors in the trash. I just made my first order from the dollar shave club. When are companies going to learn to keep politics out of marketing? I was one of your customers that could afford your overpriced razors, and now you've lost me as a customer forever. Your ad is prejudicial and offending to men, who happen to be your desired customers. I will never again go thru the hassle and expense of purchasing your product. I hope this stupid ad kills your bottom line and Harry's and the Dollar Shave Club pick up even more market share. You are trying to target millennials, most of whom are to cheap to buy your product in the first place. Millennials are such tight wads that they aren't going to jump ship from your price-leader competitors. I predict this is such a ill-advised marketing strategy that is blowing up in your face. Whoever is your marketing genius should be fired immediately, the ad should be pulled and you should offer your customers a sincere apology.

Sincerely,
David House
[protected]

Read full review of Gillette and 1 comment
Hide full review
1 comment
Add a comment
R
R
Real Men
, US
Jan 15, 2019 1:48 pm EST

Thank you Dollar shave club, razors for real men. I will never buy a Gillette product again. Disgusting. At least I get a good razor at a fair price now and NO POLITICS and my girl friend is a Dollar Shave Club fan too.
Texas Two Stepper

ComplaintsBoard
K
1:07 pm EST

Gillette your asinine offensive anti-men/boy/male “advertisement”...

UNBELIEVABLE that you think your social justice, politically correct, anti-male commercial would be acceptable to people! I've spoken to at least 10 other men who use your product and we are all quitting today. It just is so unbelievable how out of touch you must be to the regular hardworking (& non sicko) males who WERE your loyal customers. This whole "toxic male" BS that you're trying to force down our throats is NOT going to work! Making men the enemy & DISCRIMINATING AGAINST US when you run such a politically charged ad is not acceptable! This doctrine is from the Extreme Left, Marxist part of the Democrat Party & global socialists. Michael Jordan (a Democrat) wisely said when asked to enter the political fray: "Republicans buy shoes too!" Meaning it would alienate roughly half his potential customers... That wisdom is no longer evident today, specifically at Gillette... Makes me wonder how much diversity of thought you have there in your ad Dept or among the leaders of your company... Do you have any Conservatives voices represented among you, you couldn't have or you wouldn't have made such a huge mistake today!

Read full review of Gillette and 2 comments
Hide full review
2 comments
Add a comment
M
M
meoff
, US
Feb 21, 2019 1:50 am EST

F the liberal agenda. I hope all the worthless libtards move to North Korea

J
J
J-dog
, US
Jan 16, 2019 7:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

The people I most feel sorry for is your employees . To no fault of there own they work for the single most ignorant bunch of executives I have ever seen. Way to go Gilette for putting a once great brand out of business over nonsense. Soon I hope that no matter how much you intimidate, insult, or frankly bully people they are not going to believe what you believe! Again I am so sorry to the Gilette employees and there families because your business is going to be out of business!

ComplaintsBoard
S
11:01 am EST

Gillette gillette commercial

I'm writing to let you know how disgusted i am about the #metoo commercial trashing "toxic masculinity". i am a female and am very offended and will never purchase a Gillette product again. As a matter of fact, we just purchased a pack of razor replacements this weekend and will be returning them. I've also contacted all of my family and friends and will ask them to boycott your products as well. You have just lost a loyal customer!

Read full review of Gillette and 8 comments
Hide full review
8 comments
Add a comment
P
P
Proud Masculinity
, US
Jan 21, 2019 10:00 am EST

Because of your decision to target “toxic masculinity”, I will no longer purchase your shaving products. I have used ATRA and Mach 3 razors for years, but will use alternative products starting now! Good luck with the Hipsters, “woke” Millenials, and Antifa demographics to which you apparently cater. You could write an entire book about the extreme ideology embedded in what I believe is the most pathetic marketing decision I've seen in years.

Y
Y
Yuusuf Bulus
, US
Jan 15, 2019 5:07 pm EST

No more Gillette for me - I simply won't purchase products from vendors that use men as their punching bags. Woke? BS! Whoever let this commercial out is asleep at the wheel.

R
R
RonZzz
, US
Jan 15, 2019 1:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am disturbed that you would back toxic masculinity and put a commercial out stating this is what is wrong with our nation. Got news for you if America had more men that would stand up to this me/too crap we would not have these problems. I am a man and proud of my masculinity and I stand up for those who can not stand themselves. As a Vietnam vet It is bad enough to see what is becoming of our country and our men. I will not back you nor buy your products again. Your politics is not what I consider in America's best interest.

J
J
James Morgan Sr.
, US
Jan 15, 2019 1:09 pm EST

I have used your products for decades, but will now take my toxicity to another company who has a marketing department with common sense. Shame on you!

R
R
Real Men
, US
Jan 15, 2019 2:03 pm EST

I love the dollar shave club

T
T
TJ Andersen
, US
Jan 15, 2019 12:58 pm EST

I concur and I will my masculine ene your products.ergy to also to disparag

C
C
ckanary
, US
Jan 15, 2019 12:45 pm EST

I too an disgusted by this ad. I have a wonderful considerate husband and raised a fine, considerate, college educated son and do not appreciate them being lumped into whatever liberal message you are trying to get across. Get a clue Gillette. What a joke.

T
T
TJ Andersen
, US
Jan 15, 2019 12:59 pm EST
Replying to comment of ckanary

I concur, I will also use my masculine power to disparage this company every chance I get.

ComplaintsBoard
W
6:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Gillette mac 3 blades

I inserted a new mac 3 blade to my razor and found that it felt it was blunt and fou nd it would not shave me, it olso broke the skin in two places I then tried a new blade with the same result.On trieing a third blade from a new pack all with the same results Ihave been using mac3 for many years and i find that there is somthing very wrong with your product at this time

Read full review of Gillette
Hide full review
ComplaintsBoard
D
11:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Gillette gillette antiperspirants and deodorants

Gillette, for over 2 years your antiperspirants, Cool Wave or similar types, have a problem with the screw type dispenser. They do not turn to eject the Gel. This is my 2nd complaint. I bought them from BJ's and a persistent problem. My name is : Dr Venkatesan Renugopalakrishnan, 56B High Street, Milford, MA 01757, Tel [protected]. Can you not fix the design problem ? Several of them are lying useless.

Read full review of Gillette
View 0 more photos
Hide full review
ComplaintsBoard
T
11:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Gillette fusion new pack of blades

To whom it may concern, I am from Malta and bought a packet of fusion blades which I have been using ever since they were on the market, well to my disappointment I opened a new pack and found after trying to shave that the top single blade was missing and the 5 combination blades broken which I cut my face with it, this is not safety do these blades pass quality control safety. I expect to get feedback plus compensation for the damage and for the scare I ended up with on my face for 4 days. I hope and wish something will be done. I wanted to complain directly to the company. my e-mail is( [protected]@hotmail.com ) I didn't go public with this issue, I know the company has been operating for long years never had such an incident. Please hope something is going to be done. Thank you regards Mr. T

Read full review of Gillette
Hide full review
ComplaintsBoard
A
5:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Gillette gillette mach 3

I have purchased a Mach 3 from Asda on the 09.10.18 i purchased it for £5.00. On first looking at the item on display from the front of the item it indicates 1 Razor & Blade and below this there is a 3 marked alongside another blade which can indicate a further 3 Blades. What is more miss leading is after reading 3 Blades there is an area raised in the shape of a box the same size as it would be if there were a pack of Blades inside, this is where the clever layout and packaging miss leads customers where it is not noticed until opening the item, I feel this should be removed from shops on the grounds that this is a Miss Leading the public

Read full review of Gillette
View 0 more photos
Hide full review
ComplaintsBoard
C
6:41 am EDT

Gillette fusion 5 razors

On the package it states up to 4 months of shaves for 4 cartridges, This is my second purchase in a month, after a week each razor dulls and Knicks my skin. I've invested in this product which is far more expensive then other competitors thinking I'll get what's advertised on the package. I expect to get what was promised and I paid for when I selected your company's product.

Read full review of Gillette
View 0 more photos
Hide full review
ComplaintsBoard
P
5:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Gillette trac 3

Yesterday i began shaving with a new Gillette Trac 3 razor blade and realized that it was slashing my face. After I stopped the bleeding I looked at the blade and realized that one of the razor edges had separated and was curled.
I don't understand how this happened but I am unsure of what do do in future if I am going to get cut again by a de-laminating razor blade.
I was cut badly. See photos attached.

Read full review of Gillette
View 0 more photos
Hide full review
ComplaintsBoard
L
6:42 am EDT

Gillette venus

Hi bought the Venus razor and blades. 1st time i used it the yellow top layer fell off its like a soap and for the first few strokes was briliant but when fell offthen the white layer also fell off so the razor is just any normal razor accept your paying alot more for it. I usuall go for the purple one the swirl or swival but the blade doesnt last long so thought id try this was and what a dissappointment. each razor last one shave which isnt good enough for the vaoue of the priduct such a shame as I predereed Gillette products until now. regards Laurna Burns

Read full review of Gillette
View 0 more photos
Hide full review
ComplaintsBoard
J
11:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Gillette mach 5

I'm a bald man and has been using Gillette products for over 15 years. I started using the Mac 3 until the Mac 5 came out I've switched. Yes the blades are pricey especially when you have a family of 6 to take care of. I did look at other options like when Dollar shave club came out which would save me a lot of money on razors. I tried their product and the first two times I shave, it left me with skin taking off my head. I told my wife to cancel it because I wasn't satisfied with having parts of my skin from my head taking off. I told my wife I would rather spend the extra money and go back to Gillette to a proven product that hasn't let me down. This week has been different. I bought a new 4 pack of Mach 5's . The first razor I used torn some skin off the back part of my head. I shave every two days, my head and face. The second razor was fine, but tonight on the 3rd razor it did the same on the side of my head, leaving me bleeding pretty well. I have a professional job and it is very embarrassing to go into work and being in front of a group of people and them seeing such a disater on my head. I'm not a one to make complaints, but this has been a bad experience. I'm not sure if I got a bad batch of razors or what.

Read full review of Gillette
View 0 more photos
Hide full review
ComplaintsBoard
S
11:41 am EDT

Gillette gillette sensor 5 blade disposable razor

I opened a brand new package of Gillette sendor 5 blade disposable razors bought at target in Scottsdale Arizona. I started to shave my face and immediately cut my face and neck in several places. I then looked at the blades and they were bent and sticking straight out! I will attach pictures I took of the blades and will never use this brand again.

Read full review of Gillette
View 0 more photos
Hide full review
ComplaintsBoard
C
3:57 am EDT

Gillette ladies disposable razor

I used a brand new razor in the shower last night ... I didn't in all fairness check the blade but on a new razor Who would ? Think the pictures say it all ... The razor was damaged !...resulting in not just a nick but a nasty graze/cut ! ...I am totally disgusted how this managed to get through product control . The potential damage this could have caused could be a lot more . I have posted on social media to get people to check their razors before use ... I do not have the original packet they came in I'm afraid but kept the damaged razor ...I am left with a long ugly graze that not only is sore but that looks awful especially in this weather when wearing shorts and other clothes which can potentially expose this . The later two pictures were taken this morning ...

Read full review of Gillette
View 0 more photos
Hide full review
ComplaintsBoard
J
10:46 am EDT

Gillette free razer offer. uk

Hi People,
I'm laughing because this is no big deal and I have some free time.

I subscribed to your ..offer of a swivel razer for free if I sent 1 pound and 99 pence to cover postage..[I think that was correct]..anyway I received said razor a swivel model, yes I liked it enough to use the 4 pound voucher you sent me off my next purchase of blades. Except the voucher you sent ran out by the 28th of February 2018...that's why I'm laughing, I only received the razor around a month ago..[June 2018]..over to you guys now..

My address is..

John Pardoe

157 Coniston Road,

Basingstoke,

Hampshire.

RG22 5HX

or e.mail...[protected]@yahoo.co.uk

Read full review of Gillette
Update by John Pardoe
Jul 29, 2018 10:47 am EDT

Happy Days

Hide full review
ComplaintsBoard
R
3:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Gillette gillette fusion hydra gel

I have purchased this product several times, 2 of the cans quit spraying out about half way thru. Am I the only one to have this problem ? I'm reluctant to buy again. Replacement would be fine, unless this is going to be an on going problem. suggestions please. Again the product is Gillette Fusion Hydra Gel Ultra sensitive ultra sensible.

Thank you
Ron Williams

Read full review of Gillette
Update by Ronald W Williams
Jul 21, 2018 3:10 pm EDT

Thank you.

Update by Ronald W Williams
Jul 21, 2018 3:09 pm EDT

Thank you for your understanding.

Hide full review
ComplaintsBoard
S
12:45 am EDT

Gillette gillette sensitive skin foam

Hi there,

I don't usually complain about products, but I felt you should be aware of an issue I experienced recently with your foam. I have been purchasing your foam product for many years now, but the last purchase is well below what I expected.

The foam is very runny, making almost impossible to get it on your face before it drips all over the place.

The details on the bottom of the can are:
[protected]
02/18 B-127469
EXP: 02/21

Cheers, Steve
[protected]
[protected]@optusnet.com.au

Read full review of Gillette
View 0 more photos
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Gillette contacts

Phone numbers

1800 641 820 800 000 5071 More phone numbers

Website

gillette.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Gillette?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Gillette Customer Service. Initial Gillette complaints should be directed to their team directly. You can find contact details for Gillette above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Gillette. Discuss the issues you have had with Gillette and work with their customer service team to find a resolution.