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3.6 52 Reviews

Gillece Services Complaints Summary

33 Resolved
19 Unresolved
Our verdict: With a good resolution rate, Gillece Services generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Gillece Services reviews & complaints 52

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12:31 pm EST
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Gillece Services - Overcharged Gouging Obscene Pricing

Richard F. Hawthorne 5590 River Oaks Drive Titusville, FL 32780 February 19, 2010 To: Office of the Attorney General Bureau of Consumer Protection 14th Floor, Strawberry Square Harrisburg, PA 17120 PA Attorney General – 888.520.6680 Pittsburgh Bureau of Consumer Protection Office of Attorney General Manor Building, 6th Floor 564 Forbes Ave. Pittsburgh...

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Gillece Services Price Gouging & Poor Service

I had a leak in a bathroom sink, and called Gillece to repair it. I was told that I would need new supply lines, a new faucet, and new p-trap. I was quoted $2000 for the work, which I could not afford. I elected to just have the faucet and trap replaced, at a cost of $800. I had no idea what a rip-off this is, not being a particularly handy person.

A a few months later, the same sink has a major leak, so I called a different plumber to look into replacing the supply lines. This plumber told me the supply lines were absolutely FINE, and was appalled to learn what I had paid for the faucet and trap replacement. He told me he would have done the same job for $135. He also indicated that Gillece had done a poor job installing the trap, and this is what was causing my leak. This plumber did no work on my sink, and told me I should call Gillece to repair the problem.

In the meantime, thanks to Gillece's shoddy work, my bathroom vanity is waterlogged and ruined. I am currently waiting for them to show up and fix the leak, and can't wait to hear what they try to charge me for this. SCAM ARTISTS. DO NOT USE GILLECE PLUMBING.

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10:27 am EST
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Gillece Services Refusal to Reimburse for Work Not Done

On Thanksgiving day we had a clogged kitchen drain . With company expected within a few hours we decided to give Gillece a try. What the heck... right. The owner is always on TV and Radio stating how he personally guarantees his services... HAAAA. The service tech arrived and after about 30 minutes he could not get the drain unclogged with a snake and said it would be $1, 500 to take out wall to get to the stack. We'll obviously that was ridiculous and told him NO. He charged $180 + dollars for doing nothing. The next day I called a local plumber who came out and within 30 minutes cleaned out the drain and charged $150. I called Gillece to ask for refund due to them doing nothing for $180 and trying to con us into an expensive unnecessary job. They strung us along for over two months and then said they were not going to refund any money. Take my advice. DO not, under any circumstances call GILLECE for any service. They will rip you off and take advantage of any situation.

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coffman037
Monroeville, US
Jun 30, 2011 1:24 am EDT
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They came out 6/28/2011 we had a leak in are t/p vale on are hot water tank so we called them. I was home but I had to leave for work. They told my mother she needed an expansion tank. I want to work and called her she said it cost $1100 I was what she said the guy showed her in a book the tank alone was $900. When I can home I looked it up the tank was only $43.26 price is here (http://www.castlewholesalers.com/AMERICAN-AET-2-Potable-Water-Heater-Expansion-Tank-2-Gal-.html) why can't we do some thing about this

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11:09 am EST
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Gillece Services Poor Service and scam

Our toilet backed up Thursday February 4, 2010. We scheduled Gillece to come out the next day but they cancelled because of the weather. We rescheduled for Saturday but again they cancelled. We rescheduled for Tuesday and the technician was over an hour late from the last possible time given to us (they told us between 12-4 PM). The technician did not fix the problem and told us they would be back the next day. No one showed and we called only to be told they were overbooked and we would have to wait another week. I lost it and demanded my $99 deposit back. I was told they would 'get around to it'. I filed a complaint with the Better Business Bureau and found they have a BBB rating of F (lowest possible) and 114 current complaints against them. They are a SCAM and a FRAUD! It cost us almost $100 for them to stand us up four times and not fix anything! Do NOT use them ever!

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LadyJane
Corry, US
Jan 03, 2011 7:16 pm EST
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Huge rip off. Will charge you twice as much as the next guy, and force you into believing it's an emergency and you need it. Almost paid them 6K to replace sewer drain when it turns out it just needed a good cleaning of tree roots. Another estimate from a local plumber was 1800 for the same work. Tree roots are NOT reason to replace 100 feet of sewer line! A break, crack or fracture is. Had to call the police to get these guys off my property when I cancelled a contract for work, they didn't believe me and kept working. No joke. Look at their BBB rating, that's reason enough to find someone else. STAY FAR AWAY.

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171
Hickory, US
Sep 04, 2010 11:12 am EDT

The Pennyslvania Attorney General's Office is investigating Gillece. Please contact them and report any problems you've had a problem with Gillece!

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bobtt
Pittsburgh, US
Jun 30, 2010 1:54 pm EDT

The biggest ripoff company I have ever encountered wanted to charge 735.

for simple replacement of a single faucet. I will never use them and have contacted local plumber to replace same item at total of 132.00 Buyer beware. I suggest a special investigation needs done by local news channel to publish for all to see the fraud that this company offers.

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unhappysinglewoman
Sarver, US
May 13, 2010 8:25 am EDT

also contacted Gillece plumbing and heating when my furnance was not working on 1/31/10. They came out same day and said that I had carbon monoxide leaking into my house and that I needed a new furnace. They priced a YORK 95.5% efficient furnace at $5400. I have been looking at ads and talking with people and most people had a new furnace and air conditioner installed for much less! Needless to say, the job, which was to have been completed in one day, took numerous visits over a two week period.

Now, here we are in May 2010. My air conditioner is not cooling. I had a friend's son who is an HVAC tech come over and he said that:

1) They did not connect my low voltage wire for the AC unit to the power conductor
2) They did not connect a moisture drain for my AC unit during the reinstall when the furnace was replaced - this would have caused a mess of water all over my basement floor.
3) IT'S THE ABSOLUTE WORST INSTALL JOB HE HAS EVER SEEN! HE SHOWED ME GAPS IN THE DUCT WORK AND MISSING DUCT JOINTS. It was absolutely patethic and I felt embarrased that as a single women I was undereducated and let myself be taken.

I DO NOT AND WILL NEVER REFER THEM AS A REPUTABLE DEALER FOR ANY KIND OF HEATING SERVICE.

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12:58 pm EST
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Gillece Services Scam company

It was my experience, as well as several others that I have observed, that Gillece Plumbing will offer a low price, but once on site will be unable to fix the problem for that low price and will diagnose a much larger problem with a much higher cost and hit you with a high pressure sales pitch. They are also very hard to contact and deal with should you have a problem.

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6:21 am EST
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Gillece Services Rip off

Gillece Plumbing in Pittsburgh (Bethel Park) is a complete rip off. I called about the faucet on my tub not turning off and sewage backing up in my basement. They wanted $2000 to replace the faucet on the tub which usually costs $400 to $500. They wanted $1200 for video inspection of the sewer in the basement if I decided not to have them repair it. Their ad says the video inspection is free. Then they wanted almost $14000 to replace the sewer line in the basement for what other plumbers said costs about $3000 to $4000. Total rip off. I will never call them again!

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VicP88
, US
Jan 26, 2010 11:45 am EST

I called Gillece Plumbing about the faucet in my tub and sewage backing up in my basement. Their ad in the phone book said $99 drain cleaning and free video inspection. They came and in addition to the $99 drain cleaning added $87.50 access because I have no basement access from outside. They couln't snake it open so had to use the video camera and wanted to charge $1200 for that if I declined their quote on the sewer. They quoted $1998 for a new faucet in the tub and $13950 to fix the sewer. I passed on the faucet replacement but got another quote of $400 to $500. I will never use Gillece again!

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7:34 pm EST
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Gillece Services Outrageous Out-of-Line Pricing

I contacted Gillece Plumbing Services for minor plumbing work estimates: (1) to replace a fill valve on one toilet and check out a shutoff valve (2) check water pressure after the Borough replaced the water meter. The estimate that followed was OUTRAGEOUS and INSULTING. The estimate for (1) was 715.15 and included replacing the shutoff valve. A subsequent plumber completed the work for 119.00 and simply adjusted the shutoff valve. The estimate for (2) was 1500.60 and included adding an expansion tank to the water heater as well as replacing the regulator. A subsequent plumber explained how to adjust the water pressure with a turn on one screw on top of the water regulator and charge nothing. The Gillece agent, Gerry Hurney, tried to negotiate some minor cost savings with the addition of a "Discount Club Membership" which would cost $99 and reduce the cost of the services down to 621.87 and 1304.87. When I challenged the entire estimate, he reduced the combined work down to 1809.73. I paid the $65 service fee and asked him to leave. This company should not be allowed to operate. I am sure there are many people being taken advantage of by this business. And confusing the "good" Gillece business with the "bad" Gillece.

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Gillece Services Over Charged

I needed the water supply line coming from my wall to the toilet tank replaced. Because they said their line would not work with the shut-off valve I had, they also replaced it. It took the plumber all of 5 minutes to replace the line and valve and they charged me $371.00. After doing some research, I found the flexable water supply line for $10.oo and the shut-off valve for $5.00. While there was a $65.00 dispatch charge, adding that up with the cost of the supplies is $80.00. Are you telling me that plumbers are making $291.00 an hour now?!
I paid with an American Express card and have the payment in dispute.

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bugbgone2007
ft.worth, US
Nov 14, 2009 5:13 pm EST

who came out resuce rooter

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10:17 am EST
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Gillece Services Con artists

I had a leak from Bathroom. Gillece came out and did some work. Cracked my bathroom floor also. Was not able to finish job. I signed that I was satisfied, because they had me conviced I needed a new stack. Called another plumber and he came out.They got Threw. Just ice. Meanwhile they were advertising on TV. If we dont finish job, no charge to you. What am I. They did not finish job.Did job incorrectly. And I lost 1150.00 in the process. This is not a company that I would ever recommend. These guys must take a course in how to rip people off. They were good.

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Homeowner A
, US
Apr 06, 2011 9:44 pm EDT
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Been using Gillece for years. I have never had a bad experience. Once they were a little late and snaked my line for free because they felt bad. Good people at Gillece in my experience

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5:04 pm EDT
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Gillece Services Refusal to Reimburse for Work Not Done

I was charged $500 to put a faucet on in a kitchen on the existing in tact pipes. I was charged $1300 to cut off a faucet in a laundry room with nothing else being done to it. The owner Tom Gillece refuses to return any communication regarding this. Refuses to explain the charges and work. Refuses to give me a reimbursement for his ridiculous charges. Gillece also wrote an estimate which $800+ of the work was not even done, though they could care less and are keeping the money. This should be the only complaint you have to read to see exactly how this company works and the outrageous prices and attitude of the owner that has the nerve to appear on tv with his laughable statements.

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pinchvalve
Carnegie, US
Jan 29, 2010 12:59 pm EST

When I asked to speak with the "owner" when I had a problem I was told that he is just the owner and does not come into the office or deal with any customer problems. Some owner!

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Gillece Services - Ridiculous Pricing

I have an expensive, supposedly-complex (as indicated by a previous plumber who fixed an unrelated problem) faucet in my kitchen that developed a leak. The plumber that I usually use is a single guy in business for himself (as opposed to the large business that Gillece is), and he was unavailable due to health issues. I blindly called Gillece. What a...

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Gillece Services excessively costly

I had Gillece come to my house to recharge the refrigeratn in my air conditioning system. When I called the receptionist would not tell me how much it would cost. I thought that was strange. Now I know why. When the technician came to my house he indicated that it would cost 900-1200 dollars - outrageous! When I called a competitor I was told it would cost about 150 and the receptionist quoted my the price over the phone. Quite a difference! I would be wary of ever doing business with Gillece - unless you have a lot of money to spend (and waste!)

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Julie Sandson
Pittsburgh, US
Jun 25, 2010 10:23 pm EDT
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Gillece did the same thing to me! We wanted freon in our central AC unit. The technician refused to inject the freon before: acid washing coils & performing a full system leak inspection to the tune of @ $2100.00. Then he explained how it would OBVIOUSLY be more adventageous to just buy a new AC unit for aproximately the same price. Then he asked me if I would like to immediately complete a credit application, or, he could have his sales manager come to my home IMMEDIATELY (after waiting 2 days for them to show...they cancelled each day) right then and there to talk to me about the new ac's. He absolutely refused to just put the refrigerant in the unit as I requested and leave! I ended up paying a $95.00 charge for him just showing up to do nothing. I didn't want to pay. I knew I had just gotten railroaded, but it was the only way to get him out of my house!

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