GILDED LILY's / LACK of RESPONSE and respect to costumers!!!!!!!!
APRIL 2, 2013
Well, Long story short. My boyfriend got me a beautiful watch, very expensive. (February 2013). It fit me. So I decided to return it. First time. Went to the store was around, 4:00 . Was closed. 2nd. Time went in the morning, store was closed. I called the next day, and suddenly a lady answered the phone, and when I asked hours of operations...SHE HUNG UP ON ME!!! Rude...and .very disrespectful.
Well, my boyfriend, went back to the store, the very next day, store was closed. Same week, different day and time, and finally store was opened. Well, he gave them te watch back, they gave him a STORE CREDIT. Since then, FEBRUARY '13, I am trying to go back and purchase something else for the same money...well, I have been there more than 5 times...and still CLOSED? I decided to leave a letter by the door, with my cel number and m boyfriend's. I do feel very frustrated and betrayed, and IF THEY DONT CALL ME IN A WEEK, I will definitely take further actions!!!