I placed an order on 3 June, 2010 for nearly $1, 000. My payment cleared immediately, however I am unable to find a status on my order. Furthermore, I received an Email summarizing my order, with no tracking information attached, stating that I would receive my order within 5-7 business days. Well it has been more than 7 business days and I haven't even gotten word on whether my order was fulfilled, is processing, has been shipped, if so to where, or if the donkey took my money and ran. I am starting to believe that the latter is the most plausible scenario at this point.
Try calling the toll free number. Their agents are never available. Wait wait wait, I'm going to call right now to prove it: "You've reached the GigaWeb! To place a new order, press 1. For shipping information, press 2. For Customer Support, Press 3: (PRESS 3) Please hold as we connect you to one of our Gigaweb customer support representatives. (0.5 seconds worth of music plays) "You've reached the Gigaweb customer support service center. Due to heavy call volume, all of our representatives are currently assisting other customers. Please leave your name and number, along with the reason for your call..."
Now I don't type THAT fast, so you can only think of how many times I had to call just now to type out that entire message, and I got it EVERY SINGLE TIME I CALLED! You will too, if you called. The number is 877-444-2411. (right Joe?) I've called numerous times over the past week and a half and have never been able to get someone on the line. I finally decided to write an Email the other day but based on my experience thus far, I am not expecting very much from that. I see that Joe is diligent in apologizing on these complaint boards and he so kindly offers up the very same toll free number they're complaining about to call back. Way to throw customers back into the abyss of never-ending frustration! Go-Go-Gadget-Customer-Service-Skills! Hey Joe, since you'll probably read this, why don't you spare me the "your case is a very unusual one" and fix your system. It is not unusual if you never get an answer every single time you call. That is what you call the "norm".
I would really like to have favors to give to my guests for my wedding. Perhaps I can pick them a clump of grass and apologize by saying "Sorry, I did buy you a thank you gift for flying all the way over here from England but it wasn't important for the folks at GigaWeb.com to mail it after I paid them, so you get this clump of grass instead."
Thanks, Joe and GigaWeb.com. I'll be sure to spread the good word. Unless of course you SEND ME MY ORDER!!! Then maybe I’ll consider taking down my numerous complaints across the internet.