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GiftCertificates.com / Deceptive product description

1 Omaha, NE, United States Review updated:
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Deceptive product description. BE CAREFUL with this merchant, as they make no efforts to handle legitimate complaints, and will not refund money spent on misrepresented products. THEY SHOW A PRODUCT THAT THEY DON'T OFFER AND GIVE NO REFUNDS! Today, I was told by giftcertificates.com customer service that even though their website may be deceptive, that the small print and disclaimer exists and they do not give refunds.

This is what happened:

Gift Certificates.com features categories and merchants in which a consumer can purchase a gift card for a specific denomination. I was given a gift certificate for giftcertificates.com in a $100 denomination. I opted to purchase a gift card from Dick's Sporting Goods because they have a store nearby. Dick's Sporting Goods has two types of gift cards that they photo depict on their website: One is a physical card that features their logo with a baseball background.

This card may be redeemed in their stores as well as online. I have used these cards, and this is what giftcertificates.com features on their website. Even though this is the card featured at GiftCertificates.com, THIS IS NOT THE CARD THAT YOU GET! What you get is a 'certificate' that is limited only to online purchases. This is a huge limitation, and would not have been my option, had this product been honestly described.

This could easily be corrected by giftcertificates.com, but they have no intention on correcting this, because it's more profitable to entice customers by featuring this card that isn't even available through them.

They could easily correct this:

On the Dick's Sporting Goods website, there is also an 'online only' gift certificate that may be redeemed only online. This has its own logo that doesn't feature the Dick's Logo and has the word Online. Pretty clear. This logo should be featured on the giftcertificates.com site, but it wouldn't generate as much business and product recognition as the store card; so that's the one they feature.

The 'online only' card is very limited, in that you get no physical card. The stores not only do not accept the 'certificate', but don't take returns from online purchases made using this 'certificate'. Why anybody would limit themselves to this type of certificate is beyond me.

If you're not comfortable with 'what you see is NOT what you get', stay away from giftcertificates.com.

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Comments

  • Va
      15th of Sep, 2008
    Gift Certificates - Deceptive product description
    Gift Certificates
    Omaha
    Nebraska
    United States
    giftcertificates.com

    Deceptive product description. Be careful with this merchant, as they make no efforts to handle legitimate complaints, and will not refund money spent on misrepresented products. They feature a product that they don't offer and will not give refunds!

    Today, I was told by giftcertificates.com customer service that even though their website may be deceptive, that the small print and disclaimer exists and they do not give refunds.

    This is what happened:

    Gift Certificates.com features categories and merchants in which a consumer can purchase a gift card for a specific denomination.

    I was given a gift certificate for giftcertificates.com in a $100 denomination.

    I opted to purchase a gift card from Dick's Sporting Goods because they have a store nearby.

    Dick's Sporting Goods has two types of gift cards that they photo depict on their website in the 'Gifts' category: One is a physical card that features their logo with a baseball background.

    This card may be redeemed in their stores as well as online. I have used these cards, and this is multi-use card is what giftcertificates.com features on their website.

    Even though this is the card featured at GiftCertificates.com, this is not the card you get! What you get is a 'certificate' that is limited only to online purchases - not redeemable in stores. This is a huge limitation, and would not have been my option, had this product been honestly described.

    This could easily be corrected by giftcertificates.com, but they have no intention on correcting this, because it's more profitable to entice customers by featuring this card that isn't even available through them.

    giftcertificates.com could easily correct this:

    On the Dick's Sporting Goods website, there is also an 'online only' gift certificate that may be redeemed only online. This product has its own graphic that doesn't feature the Dick's Logo and has the word Online clearly stated. Pretty clear. This logo should be featured on the giftcertificates.com site, but it wouldn't generate as much business and product recognition as the store card; so the store card is the one they feature.

    The 'online only' card is very limited, in that you get no physical card. The stores not only do not accept the 'certificate', but don't take returns from online purchases made using this 'certificate'.

    Why anybody would limit themselves to this type of certificate is beyond me.

    If you're not comfortable with 'what you see is NOT what you get', stay away from giftcertificates.com.

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