GiftCardMall
reviews and complaints

...hmm...I wish I had read this before bF...this company is a totally ripoff!

I'm starting to think they deliberately ignore cards that don't work or missing activation codes so that they can hold on to people's money. They make it nearly impossible to contact them. If you post something online they give an email address and then don't respond when you send in the info.

This is either a scam or something else?

Update on my own, issue: Spoke to Gabby 12-24 was suppose to see kids gifts are for on 12-26 but snow storm. Called gift card mall again on 12-28 only to find out that they didn't auto activate. They generated new codes to be mailed on 12-25, 2 to 3 days handling and then mailing? Asked for a supervisor who promised a call back within 2 hours, we will see.

Finally reached a representative named Gabby who put a ticket in for automatic activation! Said it might take up to 48 hours but I would get a phone call from a supervisor when the cards where activated. I can live with this and she is the only reason I am not filing official complaints with the BBB and AG's office.

Wish I saw this before I ordered $300 worth of cards for Christmas gifts. I paid for UPS tracking that never worked. Sent 2 emails about it that got nothing more then a reiteration of the tracking link and the tracking numbers. Second email I even included a screen shot of the error saying to contact the sender if it was over 3 bus days and no tracking (it was 6). Called and representative informed me "That is UPS's problem not mine. " Eventually 6 cards showed up 1 day and the other 2 showed up a few days later. As I type this on Christmas eve I have not received activation codes. Mind you I placed the order originally on December 5th. If they are not in today's mail I will be posting to all my friends on FB and asking them to repost.

Hi Leorulez,

We apologize for any inconvenience you may have experienced. As a public relations representative for Blackhawk Network (Gift Card Mall™) we would like to research this issue with Gift Card Mall customer service representatives so we can get your card activated if you have not yet completed the process. Can you please send specifics of what type of card you purchased, where you bought the card and the numbers on the card to pr@blackhawk-net.com so that we can resolve your issues? (Please be sure not to post that information on this page.)

Thank you!

Meghan Fintland, on behalf of GiftCardMall.com

I had the same experience. I can't understand why they have to make this so complicated. I have got tons of gift cards in the past and I have never gone through this hassle of calling to activate the card. And they did not send the activation code to make the matters worse. I hate you giftcardmall!

Hi Reekev,

We apologize for any inconvenience you have experienced. As a public relations representative for Blackhawk Network (Gift Card Mall™) we would like to research this issue with GiftCardMall customer service representatives so we can get your card activated. Can you please send specifics of where you bought the card, where you tried to use it and the numbers on the card to pr@blackhawk-net.com so that we can resolve your issues? (Please be sure not to post that information on this page.)

Thank you!
Meghan Fintland, on behalf of GiftCardMall.com

What a waste of time and money! I spent $200 and still can't use my Visa card. I have the same conversation over and over with them every other week, still no activation code and no money.

j ai acheter une carte visa Joker montant de 100.00 dollars et maintenant ca me dit 0.02 cent je ai rien acheter avec cette carte . quelqu un ma voler en ligne .

I got a card deposited 500 and never worked and took my money

bought card today and loaded with $500. Immediately had a pending transaction for VNLA SPCL A 1 New York for entire balance.

The number on card is a joke and cant talk to a person.

Cant dispute as it is pending.

Can anyone help me. I am out $500 for this scam. I will never buy again and tell everyone I know

Purchased gift card on 7.29.23 attempted to use on 08.03.23 at a grocery store in California and it declined. Today I go to check the balance and it shows all $100 was used in New York yesterday!

I reside in california and have not ever been in new york. I would like this to be resolved ASAP

Gift card money gone and never got anything out of it. The problem is the card is technically antiquated it's too easy for a person at the cash register to to remember the number on the back and take a picture with a cell phone for 16 digit number on the front of the card a monkey could almost figure that out.

Went online to check the balance and this website drained the card before it was activated or given a pin number. Very pissed! $100 taken!

Some one used my gift card # to order something from you I would like to know what it was, and if you have any idea how they got my gift card #

I have 2 visa gift cards that I have tried to redeem online, and it won't work. I tried to go onto your website to check what's wrong and the website is down.

I see so many reviews and the like saying this is a scam, but you've been responding to other complaints so I hope it isn't a full scam.

I registered my visa gift card in gift card mall websites but when I'm trying to use it the payment is declining ,I'm not able to use it

$100 gift card ending in 5958 that I’ve never used. Have checked the balance online says $0 but lists no transactions. Tried calling to speak to someone but only an automated system.