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Gi Joes Army Navy / Armed Forces Mcss - Jamaica, NY / Rip off, no refund policy

1 United States Review updated:

This company sells fake items claiming they are real. I purchased items for my husband to surprise him but when I gave them to him they were fake. This company gives you the biggest runaround when you try to talk to them. They also want to charge you an outrageous 30% restocking fee when you return their fake items back to them. This place is a total ripoff. I do not advise you buy anything from them.

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Jo
  6th of Mar, 2007
0 Votes

This has happened to me also by them. They did not even respond to my BBB Complaint 6 months ago.

Ma
  16th of Mar, 2007
0 Votes

There are no authorized or certified sources for commercial Army Combat Uniforms (ACU) made to the official "specification". The only authorized specification compliant ACUs are produced for Government Contracts. At this point, if a Soldier wasn't issued an ACU by the Army, then it isn't specification compliant, since no authorized commercial sales have been made. After 1 Jan 06, AAFES Military Clothing Sales Stores will be the only stores authorized to sell specification compliant ACUs.

Each uniform that is issued by the Army or sold through AAFES should have two tags. One near the collar that tells the size and a second one located somewhere else on the uniform that specifies a government contract number (along with an National Stock Number -NSN) and care instructions . AAFES is the only commercial source that is authorized by the Army to sell ACUs procured under Government contract, that comply with the specification. Valid ACU Government contract numbers either start with SPO (awarded by the Defense Logistics Agency/Defense Supply Center Philadelphia) or with W911QY (awarded by the contracting office at Natick, MA on behalf of the Product Manager - Clothing and Individual Equipment).

The U.S. Government cannot certify the authenticity of the ACUs Soldiers may be procuring on their own. Nor has there been any guidance from HQDA that precludes a Soldier from buying a "Knock-off" ACU , other than the requirement in AR 670-1 that Soldiers wear specification compliant uniforms. A Soldier thinking about buying an ACU from a source other than AAFES should consider the following:

The uniform may not meet appearance standards and specifications per the AR for wear and appearance.

The uniform may not meet durability and wear specifications (ie, seams may fail, color may fade, material may not be constructed properly leading to tearing, ripping, or development of holes).

Since there is no contract number in the "Knock-off ACU", the Army (or AAFES) is not obligated to sustain or exchange a defective uniform (Uniform warranty is VOID).

The Soldier is spending his own money to purchase a uniform he will probably get at no cost if or when deployed.

Gr
  4th of Feb, 2008
0 Votes

The saga continues...
This is my second time posting to this board. Please see my first post by G. Robinson. I finally received a FedEx box from Armed Forces MCSS, 70 days after my initial order. After losing two disputes with my credit card company, (due to MCSS misrepresenting their actions), 4 unreplied emails to Mr. B. Williams to cancel my order. One unreplied to email requesting a return merchandise authorization. When I finally opened the FedEx box, the item ordered was not in the box. I ordered an Air Force ABU Gortex jacket and receive what looked to be a brown under liner garment. I could only stand there and laugh! To other "victims" on this board, if you aren't aware... after 90 days from the date of purchase, your credit card companies will no longer petition on your behalf. If you are experiencing issues with items you have ordered from MCSS, please do not wait to address to your credit card company. I will be pursuing this issue with the JAG to see if I can have this company placed on the "no contact list", will contact to the BBB in NY and contemplating some other legal avenues. No other axe to grind…other than the $325 that I’m out at this point. STAY FAR AWAY FROM THIS COMPANY.

Jo
  4th of Feb, 2008
0 Votes

Report them to the Better Business Bureau, If there are enough complaints maybe people will quit getting scammed by them. Our Armed Forces should not be treated this way.

Sa
  5th of Feb, 2008
0 Votes

REPORT THEM!!! This kind of business practices need to stop.

Ev
  14th of Feb, 2008
0 Votes

I had a similar problem; ordered APECS jacket in Nov 07 because they were the only ones reporting "in stock". I am military and was willing to pay twice the standard cost $325 instead of $173 because we NEEDED it NOW. But then after about a week I called for a status..."it's coming". Then a week later "it's on the shipping floor and will be sent soon". Then another week later same thing. A few days later I spoke w/ the operations manager who basically cussed me out because I wanted my jacket "when I wanted it"...at this point I filed a complaint w/ the BBB of NY and canceled my order thru my bank. BBB emailed me a note a few weeks later saying that the situation was not covered... They recenlty rebutted my claim, but they sent info for 2 other people and their purchases plus a letter they claimed to have sent to me. Liars, cheats... they are.

Me
  14th of Feb, 2008
0 Votes

16 COMPLAINTS THAT WERE REPORTED!! THIS PLACE IS DEFINATELY BAD BUSINESS. THATS FROM PEOPLE THAT REPORTED. HOW MANY MORE DID NOT REPORT.

Customer ExperienceBack To Top Based on BBB files, this business has an unsatisfactory record with the Bureau because it failed to respond to one or more complaints.

The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Complaint Outcome Statistics:Back To TopComplaint Outcome Last 12 Months Last 12..36 Months Total
Resolved
Consumer received the requested resolution 2 6 8
Resolved
Consumer received part of the requested resolution 1 2 3
Administratively Judged Resolved
The Company has responded to the complaint(s) addressing the disputed issues, however, the consumer remains dissatisfied 1 1 2
No Response
The Company has failed to respond to complaints 0 3 3
TOTAL 4 12 16
Complaint Issues:Back To TopPlease understand that complaints may concern more than one issue

Complaint Issue Last 12 Months Last 12..36 Months Total
Credit or Billing Disputes 0 2 2
Customer Services Issues 1 0 1
Delivery Issues 0 1 1
Guarantee or Warranty Issues 0 1 1
Refund Or Exchange Issues 3 0 3
Refund Practices 0 4 4
Selling Practices 0 4 4
TOTAL 4 12 16

Jo
  26th of Feb, 2008
0 Votes

This place is a RIPOFF. This business is run by a couple of reservist Officers that like Ripping Military members off. Once you complain then they try to threaten to report you through your chain of command. These people (SO CALL OFFICERS) are very unethical. They are SCAM ARTISTS and SHOULD BE REPORTED!!!!!!

Nu
  3rd of Mar, 2008
0 Votes

Seems like they do alot of Spamming on the internet also to cover their tracks. Who is this CSR SGT Zapata that does those ###ed advertisements on AOL Video for Armedforcesmcss? This place seems to be run by a bunch of 3rd graders. And yes this place is run by a bunch of reservists. Checking their website, you can tell because they charge over $20.00 to ship some nametapes to you.

Ma
  6th of Mar, 2008
0 Votes

They should be put in jail for ripping off our soldiers who are fighting for our country. Especially if they are in the armed forces themselves and using their rank or power to do it.

Ma
  7th of Mar, 2008
0 Votes

According to the administrators for the website and a little research below is the information for contact. And yes they are reservists that run or own Armedforcesmcss as a private business. These crooks need to be reported to the nearest JAG or military installation in New York. This can also be verified with a myspace add showing a Major Carmine Annunziata. The other I believe is a Captain.


Administrative Contact:
Garcia, Maria maria.garcia@armedforcesmcss.us
Armed Forces MCSS
162-10 Jamaica Ave
Gertz Plaza Acquisition Mall
Jamaica, New York 11432
United States
7182910150 Fax -- 7182910563

Technical Contact:
Annunziata, Carmine carmine.annunziata@armedforcesmcss.org
Armed Forces MCSS
162-10 Jamaica Ave
Gertz Plaza Acquisition Mall
Jamaica, New York 11432
United States
7182910150 Fax -- 718291056

Fe
  9th of Mar, 2008
0 Votes

They do sound very deceptive. Why are people allowed to get away with this?

Jo
  13th of Mar, 2008
0 Votes

These guys seem like scammers. They also use the internet to Spam alot. This should give you the firt indication that this place is not on the legit side. Another indication is thier outragiou shipping charges. For example to order a rank insignia it would cost you $22.11 to ship a $3.99 item. From all the negative postings they sure seem like scam artists and prey on the military. Continue to report them because they will wind up in jail sooner or later, Hopefully Sooner.

La
  2nd of Apr, 2008
0 Votes

I must say, this is the first NY company that has gotten away with this ### with me. I've had past experiences with bate and switch NY/NJ companies and learned after once bitten they are pretty much all the same. I'm a contractor and have supplied our hard working Soldiers that represent us unlike these DIRTBAGS. They are liars, scammers, thiefs. I'm guessing I'm out almost 900 dollars. I was told back in FEBRUARY when my card was charged that we would be receiving the 4 NEW APECS in mid march. Well mind you.. it's only been two weeks now that it's April 1st. BUT after all my phone calls, emails and yes to even the RETIRED Maj Carmine whatever his last name is- no answers no responses. Same old crap as everyone in the previous posts. Its the same song and dance.. "will be shipping shortly". I was even told that he "KEITH" went down to shipping.. they probably don't even have a "shipping" department! They probably work out of a basement of a falling down brick building like all the other NY scamm shops! I'm so disgusted and actually really irritated that I ordered these through these THIEFS/CROOKS and not Propper like I was going to. But my guys were cold in the contracting office that I work for and I searched high and low trying to find the NEW APECS- not the defected ones that were generated, the reason for the back up on the APECS. Now how do I tell my guys I was scammed and they probably won't get the jackets while deployed. Unfortunately for MCSS it HAS NOT BEEN 90 DAYS YET. Our bank will hopefully reverse the charges! I'll show them the BBB website and this complaint board. I do not like thiefs, liars, or scam artists especially when my company lives to help our Soldiers stateside and Overseas!

My last phone call tonight was at 5:50 and Keith answered the "ordering line" as always and had the audacity to tell me he has no information and everyone is getting ready to walk out because it was 10 to 5!!! The NERVE! Thank God, I do not live in NY or anywhere even remotely close. I am going to contact one of my contractors that used to be deployed to the same contracting office and he lives in NY! OFF TO THE BBB...

BEWARE BEWARE BEWARE BEWARE BEWARE-BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE-BEWARE BEWARE

Ed
  2nd of Apr, 2008
0 Votes

They have 20 complaints on the BBB site... and they are not even a member, I wonder why... Well with a business like this the best thing to do is to report them and make people aware who they are dealing with. It will catch up to them sooner or later.

Sa
  3rd of Apr, 2008
0 Votes

Wow that is 4 complaints in 26 days.

My
  11th of Apr, 2008
0 Votes

This place must be run by a bunch of XXX...25 Complaints to the better business bureau in the past 12 months with 21 of them with no reply to the consumer. 37 Total complaints. WHY DO YOU PEOPLE KEEP ON ORDERING FROM THEM!!! 17 COMPLAINTS IN 18 DAYS. Management needs to fire some people there...Crooks don't fire Crooks. See for yourself, I made it simple and provided you with a link http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=83693

Fr
  25th of Apr, 2008
0 Votes

I ordered an APEX jacket and when I placed the order they stated 9 to 20 business days. It hasn't arrived and it's been a month and a half. When I email and said I wanted to cancel my order they said it was denied since it wasn't within 48 hours of placing my order. They keep saying it's on the shipping floor. Their shipping floor is probably someone's dining room table. If you read last weeks Air Force times someone wrote in a comment about AAFES and MCSS not being able to support the ABU demand. If I do not get my jacket in 90 days I'm going to the BBB for help.

De
  16th of May, 2008
0 Votes

Its sad that fellow servicemembers would support a company that rips off military personel like the Armed Forces MCSS. At the least they are guilty of fraud and theft of military member's hard earned money. Right now I am stationed at one of the largest Army bases in Texas. I will do my utmost to spread the word here about the deceptive practices of these thieves at Armed Forces MCSS. If they lose a few sales because of this then I have done my part to protect fellow servicemembers in the Army and USAF from their crooked business practices.

Co
  18th of May, 2008
0 Votes

ANOTHER RESOURSE THAT YOU CAN USE. Good information about New York Consumer Laws

New York City Department of Consumer Affairs

WHO WE ARE
The New York City Department of Consumer Affairs (DCA) receives thousands of complaint calls each year. When a complaint falls within DCA's legal jurisdiction, DCA will mediate between the consumer and the store owner or merchant. In some cases, if the issue can't be resolved, DCA's administrative law judges will hear the case. When appropriate, the Legal Division pursues litigation against businesses that defraud consumers.



HOW TO GET HELP
To contact this group, FOLLOW THE INSTRUCTIONS below:
To file a complaint with the New York City Department of Consumer Affairs:

(1) Call 212-NEW-YORK, or

(2) Call 3-1-1, or

(3) Go to http://www.nyc.gov/html/dca/html/resources/forms.shtml

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