Fraud and cheating!
I requested a change of electric provider on line. I read where there might be a $400 deposit so I called GEXA and asked if GEXA would inform me if there was a deposit required - the answer was, "Of course!".
I did not expect to pay a deposit - I have an excellent credit rating. Nothing was mentioned in the contract that I received with my new account number, but when my first bill came, it included a $400 deposit!
I have called the company and have spoken with 6 customer reps. Nothing has been resolved and they say they will not check my credit rating because I was a previous customer. When I was with GEXA previously, they received my payment "late" twice. Once it was 1 day late and another time it was 2 days late. I paid early 8 times, paid exactly on the due date twice. THAT payment history deserves a $400 deposit?!
I just switched back to Spark Energy and I am filing a complaint with the PUC.
No customer service
Gexa is a scam company. I have had them for 3 months and canceling service promptly. The airline miles are not worth it. Good luck getting a hold of any customer service reps. The entire company seems like it is run just by 4 or 5 thugs. The customer service rep, Yolanda V., is rude and condescending. Furthermore, there are no supervisors available for...
Read full review of Gexa Energy and 24 commentsDo not do business with them, they are crooks!
I used Gexa as my electricity service provider for over a year and suddenly they started claiming that my payments were late and charging me late fees. All of my payments were mailed 10 days prior to the due date (via an online bill payment service). I called their customer service line and explained that the payments had been sent 10 days prior to the due date via an online bill payment service and they still refused to refund the late fees, blaming the US Postal Service but still charging me the late fees. DO NOT DO BUSINESS WITH THEM, THEY ARE CROOKS. I have switched to another electric service provider and sued them in small claims court.
The complaint has been investigated and resolved to the customer’s satisfaction.
These corrupt people lie and misrepresent rates to cheat you into signing up. They are predatory and need to be reported by everyone to the regulatory board. There isn't a single customer I speak to that isn't upset, too, and feels cheated and manipulated by fraud.
Sub: Late fees
GEXA Energy customer service is horrible! Customer service reps on no less than four separate occasions could not answer the following questions:
What is the duration of the billing period based on? No two bills had the same number of days between billing dates, and no two billing dates fell on the same day of the month. It's as if they just sent out bills anytime they needed the money!
Also, they could not tell me why bills were post marked as much as 5 days later than the statement billing date? My bills would arrive within four days of the due date, leaving me no time to mail in my payment, which then forced me to use their telephone payment system (at the rate of $4.95 a month) or get tagged with a $16.00 late fee.
They refused to credit me for over $20 in fees for the phone payments even though I could prove they dragged their feet mailing my statements to me.
After the last infuriating conversation with one of their customer non-service reps, I immediately cancelled my service. I paid my last bill via on-line bill pay (my bank got it there the day before the due date) and today received a disconn notice that was mailed out, surprisingly enough, on the same day that it was printed. So as I suspected, they are able to mail something the same day they print it!
Since my service officially changed hands a few days ago, I say to them -- good luck getting another penny from me! It will be a cold day in hell!
Overview of Gexa Energy complaint handling
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Gexa Energy contacts
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Gexa Energy phone numbers+1 (866) 961-9399+1 (866) 961-9399Click up if you have successfully reached Gexa Energy by calling +1 (866) 961-9399 phone number 0 0 users reported that they have successfully reached Gexa Energy by calling +1 (866) 961-9399 phone number Click up if you have UNsuccessfully reached Gexa Energy by calling +1 (866) 961-9399 phone number 0 0 users reported that they have UNsuccessfully reached Gexa Energy by calling +1 (866) 961-9399 phone numberCustomer Service+1 (713) 961-9399+1 (713) 961-9399Click up if you have successfully reached Gexa Energy by calling +1 (713) 961-9399 phone number 0 0 users reported that they have successfully reached Gexa Energy by calling +1 (713) 961-9399 phone number Click up if you have UNsuccessfully reached Gexa Energy by calling +1 (713) 961-9399 phone number 0 0 users reported that they have UNsuccessfully reached Gexa Energy by calling +1 (713) 961-9399 phone number+1 (713) 470-0400+1 (713) 470-0400Click up if you have successfully reached Gexa Energy by calling +1 (713) 470-0400 phone number 0 0 users reported that they have successfully reached Gexa Energy by calling +1 (713) 470-0400 phone number Click up if you have UNsuccessfully reached Gexa Energy by calling +1 (713) 470-0400 phone number 0 0 users reported that they have UNsuccessfully reached Gexa Energy by calling +1 (713) 470-0400 phone numberHead Office
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Gexa Energy headquarters20455 State Highway 249, Suite 200, Houston, Texas, 77070, United States
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Last spring, I signed up with Gexa, which had a great introductory rate for a variable rate plan, with the thought that the price of energy would certainly go down (and it did), and my prices would not increase. But yeah, Gexa jacked them up statewide while energy prices were declining, and we didn't really see it until our energy usage increases in the winter--and it cost us each hundreds of dollars.
But the contract says they can, right? So we were suckers, right, nothing we can do, right?
No. I figured something out. They messed up--got a bit too greedy.
I'm not only an affected customer. I'm also a lawyer. They might be liable in a statewide class action. Please contact me if you have any interest in getting involved. gexacase@yahoo.com
No question Gexa is guilty of both bait and switch and price gouging. Even watching my bills and kwh rate, it took me three months to escape my monthly spot rates of over 20cents/kwh. When I complained in the late fall about the rate, and the fact they were now selling a term plan for 12 cents/kwh, they only said that they do not offer the month to month plan anymore. How sweet that they have been able to put their cheapest purchased power in a new term program and screw their month to month customers with the highest cost power until the customer catches the gouging. Hanging all their directors, senior managers, and Texas politicians in bed with the power companies and financial scam artists is too good for them! Where are the class action lawyers when you need them?
I cancel service because I was moving and after two week I call to make sure the last bill was paid with my deposit that went they told me I had a contract with them and had to pay 150 early termination fee. I did not pick the 12 month contract I told them month to month. They are also very expensive and rude.