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GetYourGuide / unable to locate guide at vatican / sistine chapel

1 Italy

Hello there,

I booked a tour for Friday the 28th of September from 12 until 2pm Voucher number GYG47774846 (3 ADULTS) € 99.00. When we arrived in good time as indicated, we were unable to locate our guide. The tour had left without us. I had brought my daughter and my elderly mother all the way to the location, in really hot temperatures only to discover the tour had left without us. I felt very disappointed by this outcome. I work hard, don't make a great deal of money but I wanted to take my family to the Vatican and Sistine Chapel. I am wondering is there any way to claim back the 99 euro?

Yv
Oct 2, 2018

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