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GetYourGuide / harry potter warner brothers studio tour

1 Berlin, United Kingdom

Reservation number gyg51889200 for Dec 3 2018 Harry Potter family package tour with transfers from London. While there was some discussion about canceling this, GetYourGuide representatives absolutely refused to cancel or refund our 389$. Given no alternative, I called and said we did not want to cancel. I was assured we had the tickets. I was sent a voucher and a reminder o n December 2 of our upcoming tour. Only when we attempted to board the bus were we informed that our voucher was worthless and our tour had been cancelled by GetYourGuide leaving our family, especially our grandchildren, traumatized. I called GetYourGuide from the bus station. They didn't offer to correct the mistake. Nor could they:everyone knows these tickets get sold out which is why we reserved months ahead.They said it was a "misunderstanding". They did nothing for us but offer a refund and a worthless 15% discount on future tours with them. Their behavior was disgusting and ruined our trip.

Dec 11, 2018

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