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Flex Seal
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Flex Seal complaints 76

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W
5:41 am EDT

Flex Seal The product is very good, but the company is very bad

I am joining the chorus about reviews on the Flexseal website. Without consulting my common sense, I order “2″ cans but order shows two “orders” of 2 cans each. Nowhere on the website can you make a correction. Talked with some flunky after holding over two hours, she didn’t know s***, didn’t know anybody, didn’t know any phone numbers and couldn’t seem to remember her name. RUN, don’t walk, from this crooked crew. Only alternative I found, ship the S*** back to them and hope for your refund. ha I’ll seal with mud before using anything from this outfit. Get the word around about them.

FLEX SEAL – Buyer Beware! I ordered Flex Seal through their 800 number and found it completely automated. I ordered one can and was supposed to get the second can free. When the box arrived they sent 6 cans and charged me $119.67. When I called and complained they said to return the un-used 4 cans which I did at a postal cost of $13.83. I then was told they would only credit me about $20.00. I ended up spending $90.00 for 2 cans plus another $13.83 for postal charges to return the 4 cans.

The product is very good; I have used it on the roof of my RV and it does what is claims to do. The company, however, is deceptive as can be. Looking back, I should have put a hold on the credit card charge, instead I went and foolishly paid the charge. I understand they have a similar scam when you purchase the product through their website. Let the buyer beware. The product is very good, but the company is very bad.

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mellolt
Topeka, US
Oct 10, 2012 3:35 pm EDT

Flexseal may stop leaks that are not under pressure. It does not stop a drip from the cart where I roll up and move my lawn garden hose.

Lou Mello

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amelia garey
Monessen, US
Apr 06, 2014 7:22 am EDT

we bought 3 cans of this product and it does not stop leaks

ComplaintsBoard
B
11:08 am EST

Flex Seal Charged me $40.00 in shipping alone

I purchased two cans of Flex Seal at the advertised price of $19.99 each. The special deal was you get an extra can free. I had intended to get 4 cans. When the shipment came, I found out that they charged me $29.95 for each "two-can" set for a total of $59.90 plus $9.95 "per can" shipping. That is $40.00 in shipping alone! My bill came to over $99 for the 4 cans.

There goes another vendor that has a good product, but misleads people during the purchase process.

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12:38 pm EST

Flex Seal I'll probably end up in CA Consumer Affairs before this is fixed

Never fails, without telling me they tacked on a ridiculous $20 worth of shipping charges. Of course the office is closed and there is no one to reach until Monday. Hopefully I can reach my bank before then to stop the charge. There was nothing on the screen prior to the final ordering one that stated that you were done and the order was going through or anything to give you fair warner to stop and find out how much the extra charges were. Guess I'll probably end up in CA Consumer Affairs before this is fixed.

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4:32 am EDT
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i am enraged at how this company takes advantage of consumers. my dad is 77 years old. not only do they not give a verifiable breakdown of all the charges, but 6 cans cost 119.67! the so-called processing fee costs more than the product which i find absurd. and of course, when we didnt recieve a confirmation # nor told of the total amount charged, we...

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8:28 pm EDT
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As you already know, people are having a problem with this site. I basically wanted to use this product really bad but I am not interested in paying that type of money for a can or even two cans for that matter even though I really love the convincing commercial. So since many on this site has ordered it, I don't mind buy a can for $10 if you wanna get rid...

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K
8:57 pm EDT

Flex Seal Deceptive website, can't review order before placing.

Deceptive website, can't review order before placing... on hold for FORTY (40) MINUTES when I called. I wanted to cancel or change my order. The girl told me it was "in process" so it couldn't be changed, even though it hadn't shipped yet. Ridiculous. I finally got an RMA number out of her that would allow me to return part of my order for a refund.

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RPPH
Fort Saskatchewan, CA
Mar 13, 2012 12:13 pm EDT
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My comment about contacting the FBI has posted already.

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RPPH
Fort Saskatchewan, CA
Mar 13, 2012 12:10 pm EDT
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Why has nobody contacted the FBI to find out if these people are breaking any federal laws? Hi. I'm from Canada and decided to check out any complaints on this product before buying. Was I shocked, since this product has been on tv for awhile now.

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Patse
Chicago, US
Sep 12, 2011 9:29 pm EDT

oh no! you should use the RMA to return it all - it does not work; think about it, flexible rubber sealtant from a spray can?!?!?!?!
I can really say that with the first 'squirt' the tube and spray head clog
good luck

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L
8:26 pm EDT

Flex Seal Do no deal with these rip offs

i placed an order for the buy 1 can and get the 2nd can free just pay the s&h, when I went to print my reciept I dropped it on the floor when I seen $99.74, no way. Thank god when I checked my debit card, I didnt have that amount in it. You cant even talk to anyone, computer only, thats so they dont have to deal with the people they are ripping off.

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2dmspld
charlottesville, US
Jan 01, 2012 3:11 pm EST

Thats really a shame that so many on line web sites are ripping consumers off . Its not like the economy is really stable right now. In other words . Consumers today really don't have money to throw away . I think its time to investigate all websites having anything to do with tv ads . Thanks to the comments . I will not be buying from any of these sites . Consumers need our extra money for bills . Get my point .

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12:27 am EDT
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Product ordered...2 cans for $19.95...bill on credit card $99.74, after the product was sent...also this product does not work any better than a can of black spray paint...it is advertised to seal cracks in cement etc. also, I received 3 calls from an unknown 800#...I do not answer unknown 800# calls but called back...it was someone from flexseal trying to...

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R
6:40 pm EDT
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Flex Seal over charged

I ordered 1 can of Flex Seal on Saturday and I was charged $79.78 when my confirmation came to me. (? $19.99 + $9.95 P+H + $9.95 P+H for the 2nd can free = $39.89 by my math ?) I immediately called and the office was closed. I called Monday morning and after waiting over an hour to talk to someone I was told so sorry but I had ordered 2 and they couldn't cancel my order as it was already on it's way. I also spoke to the supervisor and she said we could send it back once it came but I still have to pay the shiping charge. I don't want any of it now because this is a SCAM and I have already called the bank to complain and to void this order and get all my money back. This is Fraud and I hope the state shuts you people down ! I'm also alerting FOX news as they run your ad, I'm sure they would like to know about the SCAM you people are running !

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Mark Allen
Nan, US
Apr 07, 2012 10:22 pm EDT

I saw this product and could really use a can but not six of them.
It's a shame the billing department can't do their job right and
over bill all of you because all the complaints I see is over billing.
Has anyone tried the product and if so, did it work as advertised?
If you did and had good results, could you re-post what you used it for
And how well did it work, I do A/C repair but would hate to repair
a attic unit pan and have it leak and ruin the ceiling a second time.
I hope you guys that got ripped off get your money back from the
bank or credit card company. 99% of the card company's will help
you out and credit your card back. If they don't, tell them you want
to talk to their manager, if the manager doesn't give you satisfaction
Tell the manager you would like to cancel your card and account with
them and you will take your business elsewhere to a company that will
protect your online purchases from fraud. You will get it back, I promise you that.
I promise you will

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Charles Infantino
, US
Aug 12, 2019 5:06 pm EDT
Replying to comment of Mark Allen

Charles Infantino [protected] .you screwed a lot of people.call me.

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RPPH
Fort Saskatchewan, CA
Mar 13, 2012 12:18 pm EDT
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Contact FBI then complain to the Fox TV. If enough people do the message will get through.

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K
3:54 pm EDT
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This is a scam!!! I agree, the Attorney General should look into this criminal activity. I ordered the 'buy one, get one free' plus shipping and handling. Should only have been under $40. When they confirmed the payment, they charged me $83 dollars. They increased my order to the large cans, even when I clicked 'no' I did not want them. I had to block my credit card. Don't let FlexSeal do the same to you!!!

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M
3:15 pm EDT

Flex Seal Could not speak to a live person

Could not speak to a live person. i gave my credit card number and the phone went dead i called my credit card company and canceled the transaction.

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gladystopia
Chicago, US
Aug 30, 2011 5:00 am EDT

Seriously--you bought something advertised on late-night TV and expected there NOT to have some kind of scammy loophole in the pricing?

Please, anyone, if you get your money back, post that information here--you'll be a legend almost instantly. You're more likely to find the Holy Grail or the Lost Chord, rather than to be treated fairly by these companies.

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D
3:16 am EDT
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Flex Seal over charging for order

I ordered 2 cans of Flex Seal Rubber Sealant. The first can was 19.95. The second can was 9.95 I up graded to larger cans for 4.95 each. Shipping was 9.95. This totaled 49.95. I was overdrawn at the bank and couldnt figure out why. I went on line and found they had charged my debit card 198.95. I will be filing charges for fraudulent business practices after reading all of the other complaints.

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Seabee78
, US
Oct 31, 2018 6:43 am EDT
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I used two quarts of Flex Seal on the back of a 18 inch by 48 inch runner rug so that it wouldn't be slippery.
Two cans at $29.95 each ! Still wasn't enough to prove a smooth or sealed surface.
For $60 I expected a MUCH better product

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Thomas Lake
, US
Oct 27, 2018 11:17 am EDT

Paint pealing off flex seal after waiting 4 days to paint

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chowcha
, US
Sep 19, 2018 3:37 am EDT

i orered bothe the flex tape and liquid in a can but I have not received it yet! please send or refund my money, im Katherine sanchez I live at 265 redbanks rd. north, Byhalia, Ms. 38611 my cell phone is [protected] sincerely katherine

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John Weiler
, US
Sep 18, 2018 12:55 pm EDT

I put things in the shopping cart.

Put in my information and Credit Card.

Realize the Quantities where wrong and website would not let me update.

DID NOT place order. Closed my browser.

Next thing I know, my Credit Card was charged for wrong amount and on its way.
Customer Service says they cannot cancel order and it hasn't even been 24hrs!

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42104210
, US
Aug 20, 2018 10:50 pm EDT

I put this on the lid of my hot tub to hold the bar down but it broke away from the backing it was attached to this is the second roll and still the same thing I want a refund for the 2 I have tryed and didn't work

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chowcha
, US
Sep 05, 2017 2:17 pm EDT

I orered both the flex tape 4 in. and the can of flex liquid and have not received it, either send or refund my money sincerely katherine

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C
6:10 pm EDT
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Flex Seal No live person to talk to. Why??

I did not want to buy with credit card as per other complaints about over charging. Just wanted to get full price and address to send check to. But you can not talk to anyone.
To bad they missed a sale.

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M
11:23 am EDT

Flex Seal Now i have 6 cans of cr*p that may not even work

I ordered 2 cans of flexseal and instead of what i ordered i got 6 cans and a bill for $119.67 I did not double or triple the order as they tried to sell me but they just send it to you even when you tell them you do not want it. my bill was supposed to be $29.94 and they charged my credit card $119.67. now i have 6 cans of crap that may not even work.

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Clayton, Mary
Texarkana, US
Mar 12, 2012 12:05 am EDT
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Wal Mart has this product now. I purchased two cans, they are $12.88 each. I have a leaky basement wall. This product did not work on this leak!

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LEO DUBOSE
LISMAN, US
Sep 07, 2011 5:29 am EDT

I ORDER 1 CAN OF FLEXSEAL AN GET ONE FREE THEY SENT ME 6 CANS CHARGE ME 59.94 CENT FOR SHIPPING MY BILLED CAME TO 149.61 NOW CAN T GET A ANSWER AT COSTOMER SERVICE NUMBER [protected]

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stop complaining and pay attention
Miami, US
Aug 06, 2011 5:40 am EDT

i'm a handy man that has used Flex Seal many times. The product works. The commercial clearly says buy one can get the 2nd can free, just pay additional processing. When you call the 800# they clearly tell you that you are buying 2 cans of Flex Seal, 1st can 19.99 + 9.95 processing for the 2nd can and 9.95 to ship everything. Why don't people pay attention? If they just listen to the advertisment they will know what they are getting. Also, try calling a roofer and see how much they will cahrge you to fix your leak..maybe $500 to $1000 if you are lucky! At 39.80 for the 2 cans that actually work, its WELL WORTH IT!

ComplaintsBoard
N
11:49 am EDT

Flex Seal When I received the order confirmation my mouth really dropped open

I ordered a can of flexseal online. when I received the order confirmation my mouth really dropped open. I ordered one can at $19.99 plus a free one. Shipping was 29.99 + another 19.99 for the extra can.. total 49.99. I complained and now I can't find the order confirmation. How did they do that?

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Charles Lindenmuth
Woodstown, US
Jan 13, 2012 1:30 am EST
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To whom it may concern I bought two cans of flex seal, first of all they cost more than what is advertised on TV !
Next the product didn't do what you claim it does ! I followed the directions to the T, and it just didn't do what you claim !
You should be sued for false advertiseing and I work hard for my money and I would like a complete refund !

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Not getting bitten here
Waynesboro, US
Nov 27, 2011 1:22 pm EST

Well, no matter what "Mr. stop complaining and pay attention" says, I did read the whole thing before ordering and I'll be damned if I am going to pay $40, 00 for something that is being advertised for $19.99. I figured there was some kind of a scam here and why would another person state that it works as good as a can of spray paint. I have a feeling that this person either works for the company that is manufacturing the product or is paid to say all of this. Thanks but no thanks, I will pass on this amazing deal.

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ReyLin
Walker, US
Aug 29, 2011 6:47 pm EDT

I ordered 1 can and they decided I needed to pay for 4.

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stop complaining and pay attention
Miami, US
Aug 06, 2011 5:39 am EDT

i'm a handy man that has used Flex Seal many times. The product works. The commercial clearly says buy one can get the 2nd can free, just pay additional processing. When you call the 800# they clearly tell you that you are buying 2 cans of Flex Seal, 1st can 19.99 + 9.95 processing for the 2nd can and 9.95 to ship everything. Why don't people pay attention? If they just listen to the advertisment they will know what they are getting. Also, try calling a roofer and see how much they will cahrge you to fix your leak..maybe $500 to $1000 if you are lucky! At 39.80 for the 2 cans that actually work it WELL WORTH IT!

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Ghost8531
,
Jun 12, 2023 6:53 pm EDT

How must do Flex pay you?!

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Ghost8531
,
Jun 12, 2023 6:56 pm EDT
Replying to comment of Ghost8531

*much

ComplaintsBoard
K
6:04 pm EDT
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After seeing the TV ad listing the product as $19.99 plus a free can (just pay s/h) sounded good. I placed an order. Just before my card was charged, the site asked whether I wanted to "upgrade to bigger cans" for $4.95 additional. I did. By my calculations that's $19.99 + $9.95 + $9.95 + $9.90. At this point I thought it was getting high, but decided to go...

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About Flex Seal

Flex Seal is a popular brand of liquid rubber sealant that has gained immense popularity in recent years. It is a versatile product that can be used to seal, coat, and protect a wide range of surfaces. The product is designed to be easy to use and can be applied to almost any surface, including metal, wood, plastic, and concrete.

One of the most significant advantages of Flex Seal is its ability to create a watertight seal. The product is designed to be highly resistant to water, making it an ideal solution for sealing leaks and preventing water damage. It can be used to seal leaks in roofs, gutters, pipes, and other areas where water can seep through.

Flex Seal is also highly durable and long-lasting. Once applied, it forms a strong, flexible, and protective barrier that can withstand extreme temperatures, harsh weather conditions, and other environmental factors. It is resistant to UV rays, chemicals, and abrasions, making it an ideal solution for both indoor and outdoor use.

Another advantage of Flex Seal is its versatility. It can be used for a wide range of applications, including sealing cracks and gaps, coating surfaces, and even creating a non-slip surface. It is available in a variety of colors, making it easy to match the color of the surface being sealed or coated.

Overall, Flex Seal is a reliable and effective solution for sealing, coating, and protecting surfaces. Its ease of use, durability, and versatility make it a popular choice for homeowners, contractors, and DIY enthusiasts alike. Whether you need to seal a leaky roof, coat a surface, or create a non-slip surface, Flex Seal is a product that can get the job done.

Flex Seal Customer Reviews Overview

Flex Seal is a popular brand that offers a range of products designed to seal and protect surfaces from leaks, cracks, and other damages. The brand has gained a lot of attention in recent years, thanks to its innovative products and effective solutions.

One of the most notable advantages of Flex Seal is its versatility. The brand offers a wide range of products that can be used on different surfaces, including metal, wood, plastic, and more. This makes it a popular choice for homeowners, DIY enthusiasts, and professionals alike.

Another advantage of Flex Seal is its ease of use. The products are designed to be easy to apply, even for those with little to no experience in DIY projects. The brand also offers detailed instructions and tutorials to help users get the best results.

Flex Seal products are also known for their durability. They are designed to withstand harsh weather conditions, extreme temperatures, and other environmental factors that can cause damage to surfaces. This makes them a reliable choice for long-term protection.

In terms of customer reviews, Flex Seal has received mostly positive feedback. Customers have praised the brand for its effectiveness, ease of use, and versatility. Many have also noted that the products are affordable and offer good value for money.

Overall, Flex Seal is a reliable brand that offers effective solutions for sealing and protecting surfaces. Its products are versatile, easy to use, and durable, making them a popular choice for homeowners, DIY enthusiasts, and professionals alike.

Overview of Flex Seal complaint handling

Flex Seal reviews first appeared on Complaints Board on Jun 22, 2011. The latest review Flex seal tape was posted on Dec 12, 2023. The latest complaint False Advertisiing was resolved on Oct 03, 2012. Flex Seal has an average consumer rating of 1 stars from 86 reviews. Flex Seal has resolved 6 complaints.
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  1. Flex Seal contacts

  2. Flex Seal phone numbers
    +1 (800) 313-8772
    +1 (800) 313-8772
    Click up if you have successfully reached Flex Seal by calling +1 (800) 313-8772 phone number 0 0 users reported that they have successfully reached Flex Seal by calling +1 (800) 313-8772 phone number Click up if you have UNsuccessfully reached Flex Seal by calling +1 (800) 313-8772 phone number 0 0 users reported that they have UNsuccessfully reached Flex Seal by calling +1 (800) 313-8772 phone number
  3. Flex Seal emails
  4. Flex Seal address
    7850 Ruffner Ave., Van Nuys, California, 91406-1619, United States
  5. Flex Seal social media
Flex Seal Category
Flex Seal is related to the Construction and Power Tools category.

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