[Resolved] Getaroom — fraudulent activity and non-responsiveness
We were fraudulently charged for a two room four person reservation ($1320.00). When we discovered this charge on the credit card we immediately called their customer service and were told repeatedly that there was no refund available... even though we never asked for nor agreed to any service from this company. We canceled the card and now are forced to dispute this fraudulent charge. We discovered that this company also uses many different names online...
They are simply on-line criminals.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Getaroom Customer Care's Response, Dec 05, 2018
Thank you for contacting Getaroom.com and bringing your concerns to our attention. While we strive to provide exceptional customer service to all our customers, we know things can happen that prevent us from achieving this objective. If we have failed to meet your expectations, we appreciate your letting us know, so we can continue to improve our services.
We understand from your complaint, someone used your credit card without your authorization or consent to book a reservation. We are saddened that this has happened to you. OUr Risk Management Department will be happy to assist you as they handle any claims of unauthorized use of your credit card. Please call us Toll-Free (calling from within US and CA) [protected] Local/International Callers: [protected].
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