[Resolved] Getaroom / fees/charges

United States

The "fees" charges by Getaroom are outrageous. Over $50 fee to book a room. It is impossible to get assistance and information from their "help" desk. No logical explanation was given and no potential for refund...they just kept talking in circles. I will definitely give them as many poor reviews and BBB complaints until I feel vindicated for that bogus $50.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Getaroom Customer Care's Response, Feb 07, 2019

    Thank you for making us aware of this serious problem, and I’m very sorry that your experience with our staff was unsatisfactory. At Getaroom, we strive for exceptional customer service with friendly and knowledgeable agents ready to assist in any way they can. Please provide your confirmation number and email address to [protected] so that we may review your case and assist you with your request.

    Kind regards,
    Consumer Relations

Feb 5, 2019

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