Get A Moving Company / Money owed to us
On October 30, 2008 we contracted with GetAMoving Company in Pompano Beach, Florida to move our Daughters belongings from Carson City, Nevada to Mesquite, New Mexico. They answered our calls and were very nice, so we went ahead with their company to set the move up. They faxed the contract to us and before they would set it up they needed a down payment (understandable) so we had to give them the information on our checking account for them to get the down payment. They had a company named C & S Transportation from California do the actual moving. When the truck got here the belongings that we had contracted for were considerably over-weight. That was our fault (we were going be what our Daughter said was on the truck). C & S Trans. told us that the move was going to cost about double what we had originally contracted for and we would have to pay the difference before they would deliver the belongings. We gave them our credit card number since we did owe that much more. The gentelman, Peter, that my husband spoke to from C & S said that the total amount that would be on the card was the total for everything. My husband asked him if that also included the increased fee for Get A Moving Company which would be owed $187.60 for the overweight fee. He assured my husband that that was also included on the total amount of the bill. It is even written on the agreement with C & S that it is "Fully Paid With Credit Card."
The actual move was done on November 5, 2008. Everything was paid in full.
When I went to reconcile our checking account in November it showed that Get A Moving Company, on the 10th of November, took another $187.60 from our account without our knowledge or permission. The company that they had contracted had their fee. We contacted Get A Moving and they said they would return it but that it wouldn't be for 90 days. (I don't know why 90 days) but we went along with it. Well, it has been well over 90 days and we still haven't gotten th money back. We have called and e-mailed several times. No one seems to ever be there that can help us. It is strange that every time we call - no matter what time of day - we are told that there is no one there to talk to us but we can leave a number and someone will call us back. NOT!!! They were more than happy to call us when we were thinking about using their services but no that they owe us money no one will call or e-mail us back.
On the 26th of February, 2009 I called again and the man that answered said that he was just one of the salesmen but that he believed in doing the right thing and that he personally would make sure that the money was refunded the next week and that it would be a money order. You guessed it, no money!!! Now they don't even answer the phone at all, just a machine comes on. I have a feeling that they are there but they have caller ID and are ignoring our calls.
Its not that we are asking for a million dollars - just the money they took out of our account without our permission since we had already paid that fee to the company they contracted.
Is there anything you can do to help us.