gerardo fraire / loan modification
This is to complain of your customer service department, My wife has been calling, sending the documents that your company has requested, I have been waiting for the package that your company promised me they were going to send, they never sent. when my wife called your office they advice us that you have already sold my house on a option. the service from your spanish speaking customer service is terreble. now i am without a house and your company did not even tried to negociate. becouse my wife does not speek inglis she would pick the spanish speking customer service but this back fired the work that was done was terrible. practically my house was stolen by your company becouse I did not even get a chance to negociate with anyone there. they assign to negociators but you can never talk to them.
I hope that this can help other people so your company do not do the same thing that they done to me.