Geoser Ltd / DHL
Urgent documents were sent from Dublin-Ireland to Chimoio-Mozambique (AWB [protected]) on Feb 25 2010 by DHL.
Documents vanished between Maputo (capital) Mozambique and Chimoio for at least 5 days - distance is 1200km with daily flights Maputo-Chimoio.
My comments to DHL as follows (no reply of course):
"I am again experiencing problems with DHL (I only recently started using DHL again after the last problems - which included biohazard contamination of one package).
My consignment (documents) AWB [protected], according to web tracing, left Maputo on monday march 1st, but still has not arrived in Chimoio. The Local DHL office say that they were sent to Beira for road transport to Chimoio. I find this strange since there are 6 direct flights to Chimoio weekly and the Tuesday flight is Maputo - Beira - Chimoio.
I commented to the Chimoio staff yesterday that it would be quicker to send the documents by horse. Possibly a bit exaggerated I thought, but it might provoke them to wake up a bit.
However, in the case of DHL Mozambique, reality is stranger than fiction - before I gave up on them entirely, they were negotiating with the van driver to have the documents sent by canoe.
I notice that the banks beside our office seem to have normal DHL deliveries - what are the procedures to avail of this normal service?"