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GeorgeUry.com / So much for customer service.

1 WV, United States Review updated:
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After seeing an ad for GeorgeUry.com in Shutterbug magazine, I decided to check out the website. Although clearly laid out by someone with very limited web-building knowledge, George had some great prices on used camera lenses--one of which caught my eye immediately.

Since he didn't have an option to order online (instead preferring to do order-by-phone -- red flag: the dude is stuck in the past), I sent him an email to ask about the availability of this lens. He replied in less than 30 minutes ("Amazing, " I thought. "This guys may be old fashioned, but he's serious about customer service!") confirming that the lens was in stock.

My next obvious inquiry was "Do you have a picture of it?" Clearly I'm not going to send $600 to someone online based purely on their description of the product's quality. He has a nice rating system, but, as with all rating systems, they are 100% subjective. His idea of "Mint" might not sync with mine. I figure the guy deals in cameras, so surely he has a small digital camera around to photograph his own products (hell, even eBayers can handle that much).

His response was short and sweet. "I do not have an image of that lens."

Nothing else. No bothering with GETTING an image. No detailed description of the lens to make up for it. Nothing. The implication was, "I've got no photo. I'm not going to take a photo. If you don't like it, get lost."

So basically, the guy is a tool with about one-half iota of customer appreciation in his blood. I certainly wouldn't want to put him out by requesting a photo of his products. But if he won't make that extra effort (if you can call it that) this early in the sale, what are the odds he'll offer competent service in the even that things go down hill AFTER the sale?

Jo
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Comments

  • Wa
      13th of May, 2008
    0 Votes

    I fully disagree with the complaints made about Mr. George Ury and his business practices. George Ury describes his products in a very exacting manner, his grading system is exactly as described and right on the money. I have bought items from George Ury since 1995 when he was located in Naperville, Illinois.
    George Ury has never misrepresented what he was selling to me or anyone that I have referred to him. He is probably one of the best photographic materials classifiers and resellers I have ever done business with. "SOLD AS DESCRIBED".

  • Ri
      16th of May, 2008
    0 Votes

    i have delt with george several times, and have always been very satisfied with any leica products i purchased. to say that he is behind the times is ok because i don't have a computer of my own, and i get along just fine with out one. hats off to analog.

  • St
      5th of Nov, 2008
    0 Votes

    WRONG. I'VE USED THIS GUY FOR OVER 10 YEARS. BOUGHT AND SOLD MANY EXPENSIVE ITEMS, WORKED WITH ME ON PRICES. PROMPT SERVICE.
    WANT PHOTOGRAPHS. I SUGGEST KEH IN ATLANTA ANOTHER GREAT SOURCE.

  • E3
      12th of Aug, 2009
    +1 Votes

    So your complaint of George consists soley with him not being not tech savy?
    And how exactly did you know for sure that, "I do not have an image of that lens.", translated into "... I'm not going to take a photo. If you don't like it, get lost."
    Wow, are you ever a selfish brat!
    George has been in cameras probably longer than you have been alive ... experience still counts in the Non-Vitrual World.
    Perhaps, you should have better spent your time watching American Idol. Lots of "Tools" there.

    I agree with all the George supportists!

  • Pa
      11th of Jul, 2013
    0 Votes

    Mr. Ury offers a remarkable variety of fine equipment and is extremely knowledgeable about all of it. His assessments of what he sells are dead-on accurate. His prices are quite reasonable. He is quite pleasant on the phone. He holds a PhD in physical chemistry, for God's sake. Some people may not enjoy Sinatra either, but class is class.

  • Ab
      3rd of Dec, 2014
    0 Votes

    My brother and I have bought Leica parts from George. We are both very satisfied clients. Will not hesitate to deal with him again. His items are as what he describes. If he does not post images of items for sale, yet people still but from him, it is because he is well known for being honest with his ratings.

  • Cl
      16th of Mar, 2015
    0 Votes

    I have purchased many items from George, both film and digital. George is extremely knowledgeable, honest, helpful, and his products are the highest level of quality on the used market in America today. If all retailers, both new and used, were like George, business complaints in America would be reduced by 90%. I feel as confident buying from George as I do purchasing an item from an authorized " new " Nikon dealer. George's word is as reliable or more so than any online picture. Clinton H. Bond.

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