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CB Landlords Review of GeorgeTown Estate
GeorgeTown Estate

GeorgeTown Estate review: Hung up on/talk to unprofessionally 2

T
Author of the review
11:06 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I am a former tenant, I called to see if there was any mail that happened to get delivered there after I moved. I was told I could call and ask if I had any mail once I moved.

*I call*
Me: "Hello, this is *my name*, I was calling to see if I had any mail?"
Melissa Cok (GeorgeTown Estate Receptionist): WHY ARE YOU STILL GETTING MAIL SENT HERE?
Me: I'm not, I was told to call if..
*cuts me off*
Melissa Cok: I don't touch your mail!
Me: I didn't say that you weren't listening, what I'm asking is so..
*cuts me off again*
Melissa Cok: I don't deal with your mail! We already have somebody living in that apartment.
Me: okay. You aren't letting me finish. I'm trying to say. Between the time that I moved out and them they moved in what happens to my mail if I get in
(Before I even finished that whole sentence she hung up on me)

So I call back once *no answer* left a voicemail saying how unprofessional she was being and interrupting me while I was trying to ask a question/getting loud.
I call back again the other lady "her boss" answers the phone who is an older women.

I explained to her what happened and she listened long enough to answer my question. Then I was like thank you etc etc.

Me: Now I have a new question, so do ya'll allow melissa to just hang up and get loud with people.
Boss: avoided the question And said "I heard her, you shouldn't be arguing for 30mins"
Me: "I was never arguing with her, simple asking a question just as I did you. She was over talking me and being rude"

Basically she was just like we have better things to do

I'm said you are avoiding the question. Is this what you allow you worker to do? To hang up on customers?

She said I'm going to hang up this phone now.

I'm think wow.

I say okay, don't worry about it. I will make sure that ya'll get fired for being so unprofessional and rude. Allowing your worker to do the same just out the blue.

I ended the call there.

It was totally avoidable and unnecessary for melissa cok to go that far. You can find her on Facebook under that name also. Very rude.

This was a phone call so all I have is a picture of her. And phone records.(referring to the upload proof button)

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Update by TherAwesomest
Feb 10, 2014 11:11 am EST

It's supposed to be BATTLE CREEK, MI. NOT IOWA. I CLICKED BC, MI. I DON'T KNOW WHAT HAPPENED

Update by TherAwesomest
Mar 26, 2015 4:11 am EDT

No, they she definitely did it on purpose. *sundaytimes10* is probable her right there. LYING, I wouldn't want to live in a place where management is allowing liars to work there. UNPROFESSIONAL like I said.

As well that IOWA part of battle creek popped up wrong originally. It wouldn't let me change it when I originally made this post.

I am still pursuing letting this story be heard.

NEW NAME: Melissa McGinnis That is probable who *sunday times 10 is.

As well as yes! The water got cut off alllL THEE time. It would seem like the morning when I had to work. So INCONVENIENT

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments
Z
Z
zelliej
Clifford, US
Feb 10, 2014 8:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

maybe there phone is broke

S
S
strangeranono
, US
Feb 10, 2014 11:30 am EST

I use to live there too, but the water kept having problems in the building, So annoying. I would get up for work in the morning the water would be off. Sometime they would have a note in the hallway, sometimes they wouldn't. It's obnoxious. I moved out.. too many issues with their apartment.