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George Harte Infiniti / Do not trust this dealership!

1 United States Review updated:

In 2003 we purchased a used 2001 Lexus RX300 and the extended warranty for $1500 from George Harte Infiniti in West Haven Connecticut.

The warranty we purchased was for a further 60,000 miles (giving us 100,000 miles) or 48 months which ever comes first. The salesman did all the paperwork (reams of paper as we also took finance on the vehicle) and we left. The warranty was with "Automotive Professionals Inc" avoid them like the plague!! We have an oil leak and took the vehicle in to be repaired under the terms of the warranty as we are only at 80,000 and we were told that the warranty is void as the salesman filled in the NEW car warranty side, not the USED car side of the paperwork and it expired at 60,000 miles. The dealership is basically saying that as we signed the paperwork, even though their salesman filled it in and signed it as well, we are at fault. The warranty company is also saying that there is nothing they can do, even though the paperwork is for a used vehicle and they accepted the document showing the vehicle as "NEW". The only solution the dealership can come up with is for us to pay another $445 so we can purchase 20,000 miles of insurance. I recommend that you READ everything the dealership shoves at you and that you do not trust this dealership to complete any paperwork correctly.

Va
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Comments

  • Jo
      4th of Apr, 2007
    0 Votes

    You are lucky you didn't pay to extend the warranty. On 2/15/2007 Automotive Professionals Inc went into default on over 200,000 service contracts. They are currently tied up in a creditors trust, no claims are being paid for those contracts, and ALL GPR (Guaranteed Price Refund) claims are being ignored. Just to let you know the parent company NServ also sells automotive warranties through credit unions but under a different company name, Intercontinental Warranty Services. Even though they have defaulted under API they are STILL in business and selling contracts as IWS.

  • Zz
      1st of Jan, 2010
    0 Votes

    Strongly agree. This is the way that they operate. It is always a misunderstanding that results in their favor. Have nothing to do with these people as they have no respect for the truth. Trust anything they say or do at your peril. Usually, if you can get an offer or other promise in writing, it is usually a means of protection, but as here, there is no Guarantee that when there is a written contract, they have not made mistakes that benefit them without your knowing. STAY AWAY FROM THESE DISHONEST PEOPLE WHO VALUE PROFITS MORE THAN HONESTY. The only customer service they provide is servicing their customers out of their money by any illegal means possible.

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