here are the emails sent between myself and this company:
I have just received an order that I placed with your company and am very
displeased with the shoes that I got. I would like to return them for a
full refund. Please let me know how I can do this as soon as possible.
Thank you for your time
Please return them to the below address, we will full refund.
sanxiangzhen baishicun shangyecheng 801hao
Zhongshan, Guangdong 528463
I sent the shoes back registered mail and your company should have received them on the 29th. When can I expect a refund back in my paypal account?
We haven't received your returned, can you provide the tracking number of
returned? we will check it again.
absolutely, the tracking # is RR[protected]US, sent to the address that you gave me below, thank you for looking into this for me.
We will check it.
what have you found out? The package should be there and I am getting anxious for my refund.
I would greatly appreciate some sort of reply from your end about the refund that I have due from your business. Please get back to me as soon as possible.
according to your mission statement, you say you "offer an outstanding level of customer service". I have to say that I am very dissapointed. The last that I heard from your company was to say that you would check into the return that I sent to you. I have heard nothing since that email on July 6th. Please have someone communicate with me on the subject of my return as soon as possible.
the company has since stopped all contact with me. I would love to find a way to shut them down and stop them from ripping people off.