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Genuardi's / Bad service

1 United States

There is a Genuardi's close to where I work and I usually go there about once a week to purchase lunch from their salad bar, never with a problem until today. There was a senior woman who was my cashier who was VERY rude. I placed my lunch on the counter, smiled and said hi. She asked, "Are you eating here?" I said, "No, but I don't need a bag, thanks." She says, "Ohh, well, you need a bag." I shrugged my shoulders and said, "Huh, that's weird, I've never needed one before." But as far as I was concerned, that would have been the end of it. I wasn't talking in a rude way or trying to start anything. She puts her hands up in front of me and says, "Listen, I've been here longer than any of these people, you NEED a bag to leave here, " in a very snappy voice. I said, "I wasn't trying to argue, I was just saying..." and she said "Well I'm just saying to YOU -" and I cut her off with, "Excuse me but all I was saying was that I don't need a bag. What am I going to do with it? I got food in a plastic container as it is, the bag is unnecessary. All that will happen is I will take it back to work and put it in the trash." She replied with, "Well, you can do that, that's fine." I said, "Yeah, another one in the landfills." She started saying something but I cut her off again and said, "Next time you might not want to cop an attitude right away with your customers for no reason." She then went babbling on about how she wasn't copping an attitude, the whole time repeatedly calling me "Ma'am" in a louder, snotty tone.

The whole thing is just so silly and was unnecessary. Yes, the bag wasn't needed and I didn't want it, but I wasn't trying to argue about it to begin with. If she was going to give it to me, she was going to give it to me, I wasn't going to try to convince her not to. Then she got snappy for no good reason and that made me go off on her as well, which is something I rarely do. I'm usually quite good at biting me tongue when it comes to poor customer service. This time, she's gone too far, and I will be contacting the manager. Hopefully they care.


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