Window
Ordered windows for new house early July 2021
Windows delivered mid September and placed directly into my sea can
Window in question installed October 22 / 2022
Noticed chip in glass on the inside right hand side
Contacted Gentek in regards to this and a couple of windows that would not open correctly
Received email advising me that I would be contacted in regards to repairing the window opening problems but they would not warranty the glass
I paid $1090 + tax for that one window and I did not break the glass and they are refusing to fix it.
Desired outcome: I would like the glass replaced
Regency, Vinyl Window, Double Hung, 1 Lite, 29 1/4"x67 1/2". Sashes split evenly. Colour White, Energy Plus ( Standard )
We purchased a number of new Regency Windows from Grant Home Hardware in New Liskeard, Ontario and installed professionally in 2019. The windows are ok except for one pane that is fogged up and has condensation between the two panes of glass. It was noticed within a few months of installation and has become worse as time passes to the point that the window pane is unsightly and probably has lost it's insulating properties.
Included is a picture of the purchase receipt. I've also included two pictures of the window, the upper pane is the leaker.
So, I need help.
Thank you,
Dennis Messenger
[protected]@eastlink.ca
[protected].
Desired outcome: Can you replace the window, or at least the leaky pane and have it installed at your cost?
BAD GENTEK Windows
Bad Gentek Windows!
We installed Gentek windows in the spring of 2011. One the glass was crack by itself last March. The temperature was -13 degree Celsius. I called M&M Windows Co. Inc. who installed the Gentek windows for us. The sales person explained that the temperature was too cold. Our house was an old house. The cold pressure made the wall change shape and pushed the window unevenly, eventually it cracked the window and the glass broke. Eh? Did it make any sense to you? The cost to replace the window was $500. Today, Temperature is -17 degree Celsius. 5 out of 21 windows has frosted (snow flakes) inside the glasses, yes, the frost are between the glasses. This is ridiculous.
Please advise if you have any suggestions.
Is Gentek Building Products legit?
Gentek Building Products earns 96% level of Trustworthiness
Perfect Trust Endorsement: Gentek Building Products achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Gentek Building Products. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Gentekinc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Gentekinc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Gentekinc.com you are considering visiting, which is associated with Gentek Building Products, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Gentekinc.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The gentekinc.com may offer a niche product or service that is only of interest to a smaller audience.
Gentek window fog on outside
I just had 13 windows installed across the front of a new addition in June 2014. The windows are manufactured by Gentek, which may or may not be relevant. I did see other users mentioning similar problems and I am hoping for a solution or at least an explanation.
Like the other users, the condensation occurs on the OUTSIDE of my windows, even when the casements are wide open. In the attached picture, you can see our big picture window fogged up completely. It occurs each nite at about 5am and remains until the sun burns it off around 11am. The windows are wide open and there is plenty of air circulation between outside and inside. Not all of the new windows do this, but most do.
The intention of the windows is to be able to see an awesome view. Clearly, we are frustrated by the result.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad windows
About 4 years ago I purchased new gentek windows for my brand new home, durinng our first winter we noticed a considerable amount of frost build up on the outside of ouur windows we called the manufacturer and to no avail, we had to take them to court and after four years two independant engineers failing the quality of the windows plus an independant...
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Gentek Building Products phone numbers+1 (800) 489-1144+1 (800) 489-1144Click up if you have successfully reached Gentek Building Products by calling +1 (800) 489-1144 phone number 0 0 users reported that they have successfully reached Gentek Building Products by calling +1 (800) 489-1144 phone number Click up if you have UNsuccessfully reached Gentek Building Products by calling +1 (800) 489-1144 phone number 0 0 users reported that they have UNsuccessfully reached Gentek Building Products by calling +1 (800) 489-1144 phone number
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Gentek Building Products emailsinfo@gentekbuildingproducts.com100%Confidence score: 100%Support
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Gentek Building Products headquarters3773 State Rd, Cuyahoga Falls, Ohio, 44223-2603, United States
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