I purchased a brand new Roma 150 Scooter in July from GMI-Genoa Motorsports, Inc at 3046 N Elston Ave Chicago, Il. The Scooter came with a 1 month bumper to bumper warranty from GMI and also a 6 month warranty from the manufacturer.
Within 1 week of delivery the Scooter was experiencing problems. I took it in for repairs. The problem went away for only several days. The Scooter would not start and when it did, it would not stay running. On 5 separate occasions the Scooter was in for repairs at GMI.
I spoke with one of the mechanics that works on the Scooter and he stated that the dealer lied to me about the repairs. He also stated that they removed parts from the Scooter so that they could get it to run.
The dealer told me that they had ordered parts for the Scooter and that they were waiting for them to come in. However, the mechanic at GMI stated that the dealer never ordered the parts.
I continued to drive the Scooter for the next couple of days until it broke down again. This time it was in a very bad neighborhood. I called the owner of GMI to explain what was going on with the Scooter and was told by him that he didn't care.
In the middle of August, GMI stated that the Scooter which I purchased was a manufacturer defect and to return it for a full refund. Every time that I call the story changes. GMI told me that they are waiting for a rep from the manufacturer to inspect the Scooter. With my patience running thin, I contacted the manufacturer directly and spoke to customer service. Roma manufacturing stated that they do not do inspections and that they do not employ anyone who can do inspections. (Which is the direct opposite of what I was told by GMI).
On September 4, 2012 at 3pm I went to GMI with a Chicago Police Officer and was again told by GMI that they are waiting for a refund from Roma Manufacturing. As I was leaving GMI, another customer pulled in and stated that he was having the same issues with the Scooter he purchased and that he has been waiting a year for a refund.
Several of the mechanics at GMI told me that the Scooters are bad and that they have to refund my money. On top of all of this, the mechanics stated that they are not certified. Unfortunately, I can't prove that unless an inspection of GMI was to take place.
It is now October 5th and and I have contacted GMI almost daily since August 20th (when the scooter was towed in) and still have not received my refund. GMI has the Scooter, my license plates and my payment in full.
Every time I called the GMI Rich would answer the phone and say that I have to wait For LARRY GOLDSTEIN I cannot do anything without him. And Mister Larry is never there!!! On top of everything he is a mean and terrible person, when i broke down in a middle of a street, he told me that he doesnt give a F... what kind of owner is that!?!!! From what I found out Larry Goldstein is a criminal and cant even have bussines license under his name!!!
People, please, DO NOT BE AFRAID! Take actions! Report www.bbb.org and Illinois State Attorneys office. That bussines is a scam! How many more people have to get hurt before someone will take action against them.
If anyone has any questions, please email me at firstname.lastname@example.org