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1.2 1612 Reviews

General Motors Complaints Summary

65 Resolved
1547 Unresolved
Our verdict: If considering services from General Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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6:43 pm EDT
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General Motors Terrible company

Missing fuel filter. Ordered chevy van new in 2004, 2500 series. The vehicle now has 54236 miles and my service tech was going to install a new fuel filter, but said the factory never installed one at the factory. Now it, s out of warrenty. This vehicle must of been on the line either friday afternoon or eary monday morn. The dealer has replaced 4 flex plates and finally a rebuilt tranny, and now thats acting up. Gm just sent a mailer telling me to come in and buy a new van.

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Valerie
, US
Sep 24, 2008 10:49 am EDT

I bought a new 2007 Silverado LT Crew Cab. The Truck costs $35500.00 This truck was equipped with Bridgestone All Terrain tires (16") 4ply. I have experienced a vibration since the day I bought the vehicle. The dealership Anderson Cheverolet in Waynesville, NC has tried repeatedly to fix the vibration and been unsuccessful. They now tell me that the vibration is within normal specs.

At 27000 miles the dealership said that the tires needed to be changed and they did this at the instruction of the factory rep in Atlanta, I later learned that the lying factory rep renigged on his promise to pay the dealership. Now, 14000 miles later, the tires are ruined again, the truck rides rougher and louder than ever and GM says tough luck you are out of your 36 mo. warranty.

I tried to tell them to put higher load range tires on the truck and this would solve the problem when they replaced the tires the first time ans they would not and now they refuse to help at all. Now I am using a Lemon Law attorney and intend to make GM Buy The Truck Back

So if you have a Chevy Crew cab make sure you make your dealership put load range D or E on your truck.

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Foreign Made vehicles not big 3
Seymour, US
Dec 04, 2009 3:42 pm EST

I agree Generl Motors is terrible! My moms bought a new sunfire in 2003 she has had very few problems until it was out of warranty.1st the front oil seals needed replaced due it leaking oil all the driveway.2nd last week about 7000 miles later the timing chain went out the GENERAL MOTORS JUNK ( 2.2 ecotec) which had 56k on it destroyed the heads valves pistons and pushrods all n all the dealership said 2760.00 to fix it I called General Motors representive to see if they could help out on repairs they declined to help our rep said that there was not enough maintence done thru the dealership to show that it had been properly maintained and that it was out of warranty. I wished now they would not have gotten bailed out and I will be getting rid of all my GM products and buying only foreign made vehicles from now on no more american big 3

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liarliarpantsonfire2
, US
Oct 14, 2009 4:18 pm EDT

Don't see a date for the post so I don't know how old it is...Maybe you have found out by now that the fuel filter isn't "missing". Most of GM's later vehicles, including yours, do not have an external fuel filter. The filter is inside the fuel tank and is not considered a maintenance item.

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11:17 am EDT
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General Motors Vibration in wheels/tires while driving

I own a 2008 Chevrolet Impala LT that I purchased in Feb 2009 ever since I have had this car I have experience wheels/tires vibration while driving. It has been back to the shop at the dealer three times for alignment on tires. This last time I was told that 3 tires and rim are out of round and that I will need to purchase new tires and rim. My car is still under warranty and the dealer/Chevrolet should replaced them at no charge to me. I am very dissatisfied and would never purchase another car from this dealer or a Chev. Impala.

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pontiac grang prix 2008 brake recall
Huntingdon Valley, US
Dec 09, 2010 3:14 pm EST

I own a 2008 Pontiac Grand Prix that I bougth 14 month ago from Bryner Chevrolet in Jenkintown Pennsylvania, find out that it is stange that this Dealership sold me this car without showed me the carfax during the deal process. I find out that this car becoming extremely dangerous to drive, the two hub bearing are getting very bad causing vibrations and bracking allmost impossible ! this car was repainted for sure, this was not on my expectation during the deal. I am a GM customer for over 8 years, I am a Bryner custumer over 8 years, this is my third car with them, I am extremely disatisfied with this Dealership, they do business with a loyal person same has buying a used car from " Jo Garage" ; Where is the Trust ?
I ask you to please contact Bryner Chevrolet for a the Recall on my Pontiac and fixed the braking system.
Thank you in advance, hopping hearing from you very soon.
Meyer Yadan
[protected]
meyeranddonna@verizon.net

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5:25 pm EDT
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General Motors Overcharges

I am writing in regards to repairs done to my vehicle and the money I was overcharged for these repairs.

I bought my vehicle in Canada but the repairs were done in the USA, and that is why I am writing to both of you.

I bought my 1998 GMC Jimmy in Canada on July 13, 2007 for $9000.00.

After driving it for some time there was found several things wrong with it. Wipers won’t start sometimes unless you physically pull on wipers to start them. Back window leaks going through car wash. Dome light stays on unless you use the Dome Override button. When you shut engine off radio stays on until you open door, this only works sometimes. Floor on front passenger side is wet because leak some where, still looking for. The warranty was only good for 1 month and so I am trying to live with these problems. This was very disappointing.

I had $912.26 worth of maintenance done to the vehicle on Aug 30, 2007 at the start of my vacation.

Middle of September I went to put the vehicle in 4HI but it would not go in and it never did after that, although it would go in 4LO. I did not need 4 X 4, so I was going to get it fixed after my vacation.

During my vacation if I was driving at highway speed there would be a whining noise and it felt as if something was trying to engage in the 4 wheel drive system. I would have to pull over to the side of the road and something would disengage and the noise would stop. Then I would continue on my way.

This condition started out to be once per week and increased to almost continual, and so I stopped at the nearest GMC dealer for repairs, which was the ANCIRA dealer in BOERNE, Texas. On Friday Oct 12, 2007, at noon. Near the end of the day I was told it probably needed a new 4X4 motor which engages the 4X4, it would cost about $450.00, and the front differential seals were leaking. It was Friday and the vehicle would not be ready until Monday. I told them to go ahead and fix it. So I found a place to stay for the weekend.

On Monday, October 15, 2007, after lunch I got a call from the dealer. I was told that they were still working on the diagnostics, they were talking to GMC technicians, this was not a regular problem ( which seemed strange ), that I would need a control module, and a 4X4 motor, and it would cost about $1100.00. I gave the OK to go ahead with the repairs. After the call my wife mentioned that the diagnosis seemed to be taking quite awhile.

On Tuesday, October 16, 2007, around 10:00 am I got a call from the dealer. I was told the control module was changed, that I would need a new encoder motor, which was now $750.00 instead of the $450.00, a new vacuum switch, and new seals for the front differential. I was told this would now be $2100.00. I was very upset, but I was on vacation, had to have it fixed, and the dealer was not any help in fixing the problem of the high price for the repairs. So I picked up the vehicle at the end of the day, paid $1996.91 for the repairs and the dealer was still no help with the high cost.

I finished my vacation and am now writing to you as I am very unhappy and disappointed with the way the problem was fixed and the over charge of the repairs. What I am upset about is the following:

- I paid $9100.00 for the vehicle, plus $912.26 in maintenance = $10012.26. Then I was charged $1996.91, or 20% more. This is unacceptable.

- The diagnostics took too long. Friday afternoon and Monday still doing diagnostics, way too long, and I should not be paying for extra time to diagnose a problem.

- Price for 4X4 motor went from $450.00 to $750.00, Was overcharged or price is covering other time or costs.

- I was told this was not a regular problem, and that they were talking to other GMC technicians. Seems like the dealer was not fully qualified to fix the problem, and I should not be overcharged for this either.

I have been a loyal GMC owner for most of the 31 years that I have owned and driven a vehicle, and hope to continue this tradition, with your assistance in correcting this problem.

To fix this problem I should be reimbursed $900.00 that I was overcharged from the original estimate, and that I feel was in excess of the proper time and repair of the vehicle.

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corythecrow
Fort St. John, CA
Aug 05, 2009 5:30 pm EDT

And you wonder why they are on the verge of bankruptcy. If treat all people this way (over charging them) there is no way they are bankrupt.

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12:17 pm EDT
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General Motors Terrible service

I bought my pontiac vibe back in 2005. Since then, there were little problems here and there. Before the lease ended, the windshield was leaking during rainy days so I took it to the fix.

During the lease, they provided a courtesy car and the moment we took it there, they immediately called us the day after.

After the lease ended, there was no courtesy car. Worst of all, the problem of the transmission came up. First was the engine lights, it comes on whenever we drove to surrey & coquitlam. We took it there 3 times and they still couldn't find a problem with it. On top of that, they charged us $150 for resetting the lights! Crazy! Anyhow, now we took it there for the 4th time and they said to order a transmission. It sucks because there are no courtesy car, and COME ON! GETTING THE PARTS TO CANADA FROM US TAKES A WEEK?! A WEEK IS FOR INTERNATIONAL, NOT DOMESTIC! I've been waiting for my car for 9 days and no phone calls up to this point. I've called them and left a message. But they didn't even bother to call back!

GM US has been bankrupt, GM Canada might as well! With this poor service and expensive cars!

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Armand
, US
Oct 07, 2010 2:05 pm EDT

In June 2009 I had to replace the rack and pinion steering on my 2006 Silverado weith only 50, 627 miles on it. GM would not do the work under warranty...cost $1, 290.23. Today I took the vehicle back to the dealer...leaking steering fluid. I have to replace the rack and pinion again, with only 70, 000 miles. The truck is never off-road and used in the city/normal highway driving. Again, GM won't honor the work they did last year. Apparently warranty on parts is only 1 year.

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Carol A Knudsen
Kelowna, CA
Jul 31, 2009 3:55 am EDT

We bought a new 2005 Buick LeSabre in Vernon BC. S ince the spring of 2006 we have replaced 3 times the Intermediate Shaft and once for the Power steering rack and it still clunked in the front end.Would this be classed as a LEMON?When we traded the Buick LeSabre to replace with 2009 Buick Lucerne was when the noise disapeared along with a large amount of money.When we traded it only had 57, 000 KM, if there hadn't been any problems we would never had traded for $14, 000 and paid $28, 000 difference.We feel it should have been offered a buyback considering the car was a lemon from day one.The only reason we bought another car from the dealer was that we wouldn't be able to deal with another company as they would also hear the clunking.When we made the trade and waiting for the paper work to go through my husband was speaking with the service manager and he told my husband that sometimes these problems can't be fixed. Do you feel that we have a chance to be reimbursed, possibly $14, 000 for our trade? thank you Carol Knudsen

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LeoF
, US
Jul 12, 2009 3:56 am EDT

the vibe is a toyota matrix so i guess even toyota has problems too...it is assembled at NUMMI in california which toyota mught shut down...one biggest plants in north america...i just sold a 2005 sunfire and car ran great...i love my new G5

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1:26 pm EDT
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General Motors 2005 cavalier timing chain broke

To Who it May Concern,

I am writing this complaint because I have no car now. My car has been in the service center at George Matick Chevorlet for a month and a week. The car I am still paying a high car note is a 2005 Chevy Cavalier LS, a 2.2 engine with 77, 000 miles on it has had the timing chain to break and the cost is a new engine or used, which will cost between [protected] dollars for that make car. The people in the service department did try to help me to see what could be done, but General Motors is not willing to do anything about this. The mechanics I've talked to are surprised the timing chain had broken. The GM representatives are blaming me. They are saying I did not have enoungh oil changes.

I did give them some documentation for places I had oil changes and the rest were done by mechanics I knew or someone reliable who have worked on my car for several things and knew what they were doing. I did not always get a receipt. I got about 10 oil changes and there was always oil in the car. I am writing this complaint because I feel the car did not hold up to its merchantiblity. I should not have a car for 4 years and it breaks down. I need my car to make money. I have three jobs, which two of them does not paid as much as one of them. I am a teacher and I work based on contracts and when I do not have a contract I do not work. I must be able to drive to various locations. I am devastated about my car and I am not getting the help I'd hope for. I believe I have a defective part and car, serveral things came apart or broke on the same car. The speedometer stop working and the right windshield wipper broke in the inside and would not work. I did not "dog" my car and I do not like not being able to drive it, but still paying the car note. I do not make the amount of money to pay for a 3900 dollar engine.

I love a Chevy and that was my frist car. I am a dedicated customer and I still want to drive a Chevy. I have been laid off almost every summer and it is hard to find another job without a car. I have a medical condition that hinders me to stand or sit long periods and walking and climbing is out of the questions. I know my limitions. I need another car or cost reduction, which will allow me to pay my car note and get my car repaired or a trade off or refinance another car. All the things that has happened with the car industrial business is truly sad. Regardless, I will still buy a GM car under whatever name you chose.

Is it any way the company can help me?

Thank you,

Sincerely,

Pamela Patterson

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dickhead^
, US
Feb 15, 2012 11:25 pm EST

y buy a cavalier, sucks now the jokes on u... jk

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CommonSense
, US
Jun 08, 2009 2:00 pm EDT

they can't even help themselves

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5:23 am EDT
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General Motors Poor workmanship/equipment

Very shoddy windshield. Purchased brand new 2009 Corvette, pebble cracked windshield, ordered replacement, arrived damaged, re-ordered another windshield, second one came in damaged. Called to report second damaged windshield and was told by the manufacturers sales rep that they are not producing winsdshields! What kind of company produces cars and not parts to replace their flawed lcraftmanship? Either General Motors/Chevrolet USA does not stand behind their product or does not know how to pack parts and ship it! I will not let this go unnoticed until someone who has any decency from that company can man up to their flawed product and make it right. This is being reported to the Consumer Affairs, Legal Advisory Washington DC and a letter to the US Senate, Congress and the President of the United States. There is no way that our president will support this bail-out if he knew what Chevrolet is doing to their customers.

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9:07 am EST
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General Motors Problems

I noticed a noise in the front end when 4 wheel drive was engaged on my 2005 Chevy Tahoe. When I took it to the dealership to have it checked, I learned that a bearing had failed, causing several others to fail. The repair cost over $800. I found several mentions on the Web of this same problem on Chevy Tahoes going back to 2003. I contacted GM because the vehicle has only 69, 000 miles on it, I bought it new, and have serviced it regularly. The dealer assured me there is nothing I could have done to prevent the problem. Despite the fact that I've purchased 9 new vehicles from GM in the last 30 years, GM denied my request for assistance since the vehicle is off warranty and there is no indication of a manufacturing problem. An arrogant position to take, especially for a company asking for a taxpayer bailout. I've bought my last GM product.

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Paula Lewis
Jasper, US
Feb 24, 2010 5:15 pm EST

Many, many problems with 2004 Chevy truck 4 wheel drive which, my truck has only been locked in 3-4 times to pull a boat out of the water.Now the air conditioning is messed up, dual control works sometimes. My Mother's is doing the same thing. Accauators (I Think is how you spell it) going out it what Carl Cannon said.I have put in a complaint with GM and no response.Help me please! Paula Lewis

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General Motors Electrical system

Massive electrical problems.

1. While going 10 miles an hour, the speedometer jumps to 120mph then to 50mph then to 120mph

again.
2. When I fill up with gas, the gas gauge states that the tank is still empty then moves to full then to

a 1/4 then to full then to half etc...
3. While driving at night, my headlights go highbeam to low beam as if I am manually flashing my

lights at other cars.

I have read on the internet where this is happening to many many people with this same model of

Chevrolet SUV and that GM refuses to do anything about this.

-I called GM and advised them of the entire issue. They advised me to go to a dealership and have

them run a diagnostic as this was needed before they could help me.

-I Went to the dealer and Paid $115 for the diagnostic, needless to say the repairs that the dealer

found ranger over $3000.00 dollars.

-I then called GM back and they took the information that the dealer gave me (Donna at [protected]-

5700 x21153)

-I just got a call back from GM stating that because of the milage on the SUV that they were not

going to do anything (they KNEW about the mileage before they sent me to the dealership!). So I

wasted $115 dollars for something that was NOT needed by GM, and the fact that they knew about

the mileage to start off with is a way to let the dealer make some money off the consumer.

I have owned GM automobiles ever since I was a licensed driver (Nova, Lumina, S10, 2 Monte

Carlo's, and this piece of junk Trailblazer) in back in 1982. I have never had this much trouble with a

automobile before and to get absolutely NO assistance with the manufacturer is just beyond my

understanding. I even filed a complaint with the safety administration and they will do NOTHING as

well.

So it comes down to this, GM is a crappy auto manufacturer. They have my stimulus money that

Congress gave them to continue business. I am now thinking that this was an extremely bad mistake

on the part of the US Congress, as they treat consumers like garbage. They will NEVER issue a

recall even though there are thousands of people with these problems.

If there is a lawyer out there that would like to start a CLASS ACTION LAWSUIT, please contact me,

as I want to make GM pay for thier inferior product, and I am sure that many many others would go in

on this CLASS ACTION LAWSUIT.

Ron Girard
16405 E 117th Ave, Commerce City, Colorado 80022

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General Motors Defective part

I purchased a 2007 Chev. in Nov.2007. In Nov.2008 I tried to take my key out of the ignition and it would not release it. I've gone to several dealerships to get this matter corrected. I'm told I have to pay $349. to repair. I have not done so because I believe this is poor workmanship. I owned several toyotos for years. One I drove for 5yrs. and never had a problem. I've owned 2 chev. (American Made) and have had trouble with with them both within 2yrs of purchasing.
I believe that GM should stand behind their product, after all they say "They're built better in Texas".

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STEPHEN KLOSS
Pawleys Island, US
Oct 28, 2009 9:24 pm EDT

2005 canyon -ignition failure--43k mi. repair bill $275.00 gm.reply so sorry out of warranty.. YA THINK I W...OULD BUY GM AGAIN YOU CAN FLUSH THEM DOWN THE TOILET.GOT A 1960 AUSTIN HEALY NO PROBLEMS WITH THE KEY
.

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8:28 pm EST
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General Motors Chevy s-10

Although John Boy Cheverolet has gone out of business, They failed to do the work that was under warranty and telling me that nothing was wrong and then when the warranty was over they find that my Brake drums are warped on the back. I had to get GM to make them put new rotors on the front because they simply wore out. I took it to a Chevy dealer and they told me it would cost about $600.00 dollars to get new drums and brake pads.
I feel like just because I am a women they thought I was stupid and they could get by with this. Well maybe they did, but this is why they are needing to be bailed out, because of customer dissatification. I have owned 4 new chevy's, but I will not buy another one. my money is on Honda or Toyota. Maybe if American companies would pay more attention to what their customers are saying they would need the help now.
Melissa Albright

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General Motors Faulty passlock system

I have a problem with my 2000 Chevy Impala, the dealership recently charged me $812.00 to replace cylinder and ignition switch and I’m not sure they done the work because I did not receive a new recoded key. Also was charged for replacing a faulty passlock module but no part was list on bill as order. I don’t know what to do about this crap

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thomas
Williston, US
Jan 26, 2009 6:23 pm EST

I own a 99 Chevy S-10 wiht the pass lock system. Over the last few years it's been nothing but trouble. I've been
left stranded I don't know how many times. I'm extremely frusturated with this STANDARD feature and don't know what to do. Every time I've been stranded I take it to a mechanic or a dealership and they always tell me its not the pass lock it's somenthing else. I took my truck to a dealership in Las Vegas after I was stranded and they ended up replacing my fuel pump which costed me $900.00. A few months later I was left stranded again.
I currently reside in North Dakota and it really sucks to get stranded when the temp. outside is -10 deg. Any way I was wondering if any one knew how to bypass the system. Of course the dealerships will say no their's not but their all greedy ### any way. I love how these automotive companies produce trash for people to buy but never admit to their errors. The passlock system unless its overhauled is garbage. I won't buy another GM vehicle with passlock untill I know it's either been removed or completely overhauled. But then again they would have to admit their was a problem in the first place. Thanks for reading ... One very ticked off customer.

Dave M.

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11:49 am EST

General Motors Service delays

Generous Motors would like us to believe that they are a changed organization. After purchasing numerous GM vehicles, to support the local economy, I have finally given up on them.

My car sits in a repair bay, for a week now, waiting for stock parts to be delivered from a Lansing depot - not more than 2 hours away. And this is after I authorized an additional $50 charge for overnight delivery.

I can well afford the purchase price of another GM vehicle but I won't stand the direct and incidental cost of ownership. How dumb do they think I am?

Goodby GM

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answeringyourquestions
, AR
Oct 13, 2010 8:08 pm EDT

BYE! haha

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6:20 am EDT
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General Motors Bad service

I apologize if you are not the correct person to write to, but after the 6th phone call, and with the representative knowing how upset and

disappointed we were with the way we have been treated, it wouldn't surprise me if she gave me an invalid name or address.

Just when I think Customer Service can't get any worse our daughter had some trouble with her car, a 2003 Pontiac Grand Am (VIN:

1G2NF52F03C296017).

Roughly 1 month ago, which is how long we have been given the run-around, our daughter took her car for a minor repair. They did an inspection and

told her that the front hubs needed to be replaced. They said it would be covered under warranty, so our daughter authorized them to replace them.

When we received the bill they said that it WOULD NOT BE covered under the 60000 mile GM Major Guard warranty. They said the warranty company said

it was already replaced under warranty and therefore would not be covered again. If a part fails, and is covered under warranty, it is because

that part is not supposed to fail that quickly. If it fails TWICE then to me that is even more reason to cover it, and to me indicates a problem

with the design, the parts, or the previous repair. They said I should call the warranty company)

(Phone call #1)

I called the warranty company, and they agreed that it should be covered by someone, but NOT THEM, and that it was replaced in Feb. That means the

parts failed in 7 months! They offered no assistance.

(Phone call #2)

I stopped at the GM Pontiac dealership where we usually take this car for repairs. They verified that they did the original warranty repair, on

Feb 18th 2008, and also agreed that since it was only 7 months ago that it should be covered (by someone other than them), and gave me a GM

Customer Assistance phone number [protected]).

(Phone call #3)

I called the GM Customer Assistance number. They did the same research into the history of the car, but they said that I need to talk to GM PP
but not really sure what they job is.

(Phone call #4)

I called GM PP [protected]) who also did some research, and eventually said that it also is not their problem. They said that I now have a file

number 71-[protected]. They said I need to talk to GM Motor Division [protected]). Again, he also told me that this should be covered warranty

expense, and that the GM Motor Division would provide me instructions on how to get the reimbursement.

(Phone call #5)

I called the GM Motor Division. After putting me on hold twice to do her own investigation, she told me that it would be difficult for her to get

us a reimbursement. In her words, it is a covered expense, but not one that we can reimbursement for I asked her what that meant, she had no

understandable answer.

I asked her who I need to talk to - to escalate this short of the BBB and the State's Attorney Office. She would not give me the name of any else

in the office she was in, but gave me your name/address.

(Phone call #6)

We are being given the run around. Our daughter is in college, so the cost of this type of expense is difficult for her. She was told it was a

warranty expense she was misled, I am being lied to. The five (5) people I spoke to said it was a covered expense, but repeatedly that they were

the people that would pay for that expense.

Bottom line our daughter is going to college in IL, and I am in MI, and she gotten taken advantage of big time!

Bottom line the car is within the 60000 mile warranty period (which should cover the repairs), the parts failed within 12000 miles (which should

cover the repairs), and yet our daughter is out ~$270, since everyone I spoke to is just passing us around !

This is ridiculous, this is unacceptable, so if there is anything you can do to help it will be appreciated.

I attached the repair bill in the hope that this provides some clarification.

-----

A week later I received a phone call from GM Customer Service, which was even more irritating and disappointing than response that I got from the

original phone calls.

I received the follow-up phone call from Customer Service. They said that they had contacted our dealership and the service shop where our

daughter had her car repaired, who agreed that the hubs needed to be replaced, that it was a serious repair which needed to be fixed, and that the

car should not have been driven. They all agreed (Customer Service, GM Major Guard, the Dealership, and the Service Shop) that it is a repair that

would have been covered by the extended warranty, and would have been covered by the 12 month warranty for any such repairs (the hubs were just

replaced 7 months prior).

But despite the warranties and that the seriousness of the repair, Customer Service told me that they will still not honor the warranty, because

our daughter should have known that towing was included in the warranty, so she should have known to have the car only towed to a GM Dealership.

She is a student away at college, how could she have known that or even been thinking about that.

Why didn't the repair shop know that?

When the repair shop called GM Major Guard to verify the warranty, why weren't they told that either it had to be at a GM Dealership, or that it

would not be covered?

We were told that it was covered !

Our daughter is being taken advantage of !

I think this is ridiculous. Everyone I tell this story to thinks this is ridiculous. I have never heard of any warranty abuse like this before.

With this type of Customer Service it is no wonder that sales of US cars are so low, and are continually declining.

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Ralph G. Casenas
, PH
Jan 22, 2009 3:27 am EST

I just want to get to reach the manufacturer OPEL VECTRA and president of General Motors, I just want your help and comment regarding my plight of buying this car. I just bought this car with my hard earned money for me to have a luxury car at a cheapest price. I bought a second hand car only last year 2008 with P150, 000.00, now I experience a problem on the mechanical including the said system program. I brought it a General Motors outlet and they objected to look or check on it, instead they want me to go to another GM out for a better checkup. Unforunately, as ive waited for 3 hrs to have it check up they want me to getback to them after 3 days.hoping to get my car check up, i return after 3 days, but what a dismay that they told me that no one in the General Motors already knows how to repair the car. They did not even look at or open the hood before they told me, coz Ive waited again for 3 hrs. Instead they give me name and pointed me to another GM outlet. So cut the story short, the person whom they told me, was laughing when they saw my car besides new GM cars. For me it is an insult. The general manager already told me that I have to wait till afternoon to have it check up, so i ve waited for a long time till 3pm, but they havent toucht it nor look at it. Then the manager told me that they cannot work on in. Why is it that they cannot work on it, for me it is the blue print of new GM motors of this said Vectra cars. How unfortunate for me to buy this european cars, I thought with this techy year it parts already availble. But even with this reasons, I ash them to explain it to me in detail so they point it 1 by 1. 1) No more program module 2) No more technician who can handle this model 3) parts is very expensive 4) labor is very expensive. Now since Im already tired of waiting and hoping to have it fixed. I already bring home the car without chance of have it repair. Now, I have to accept that I bought a car that it is not usable. For me it is tag as a "TOY CAR" already since it is hopeless. Ive earned my money for how many years just to buy a car but unfortunately its a big blunder buying a VECTRA CAR. Can somebody in the car industry explain why the scrap of there car of support to the buyer? All I have to do is to cry and have to accept the fact that im a vicious person.

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Anais1963
Charlotte, US
Feb 03, 2011 7:20 pm EST
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Although I reside in Charlotte NC I listed the location of the complaint in the city where I purchased the car, Marietta Georgia. The Saturn Vue company which is GM should be litigated. I bought this car in 2007 and in August of 2009 I began having transmission issues and forked out $4000 to get it fixed. I had to go through misery saving the money to do it. Now in February 2011 the car is having the same issues. I cannot afford to get it fixed nor can I afford to buy another one plus I am upside down in the car. I am now waiting for GM to get back with the dealer who is now handling those cars here in Charlotte NC to see what my options are. If they cannot help me I will seek an attorney b/c this is complete negligence on their part. They put the wrong transmission in the car when it was built and now the consumer has to pay for it.

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Homber
, US
Feb 07, 2011 5:13 pm EST

I was called to verify my loan information and told them my sister would be driving my car. I get a call from the dealership saying they have to get the car back because asking did I buy my car for my sister. I have been sharing my sister's car for almost two years. I don't have a car financed in my name and she does. Why would I buy someone else a car when I don't even have my own. When the dealer contacted them with my sister's registration, they told them they didn't know that that was really my sister. My sister has the same address and last name as I do. Really!

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Rose
,
Oct 28, 2008 1:27 pm EDT

I too am a victim of nuvell.! I was never treated so unfair, rude, harassed in my life. The calls were so bad they even called my daughter's inlaws that I hardly know. I had two sick leaves in two years and they would not work with me at all. I had insurance to help with the payments and they refused to wait until the payments were issued and called me a lair even though I read the letter from the insurance company that issued them a check. I would like to warn people to never use their services at all. Now I know why GM is going under and its because of their rude and unfair and rude policies. Did I mention I was never late with payments when I was healthy. Thank you

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chris rhodes
fraserville, CA
Feb 03, 2012 1:52 am EST
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My 2004 GMC envoy Xuv, the Tach and the speed on the cluster panel .Stopped working, I heard it was a recall .When i went to the GM dealer, they said the recall is for the Denali and Yukons only . .This doesnt make sense. If its a danger on the 2 higher valued, models why not mine . Cluster not working .is not safe to my family .i can get a ticket, for having no speedometer. And im not able to sell it because of faulty gauges

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Margaret L. Sieberer
St. Paul, US
Oct 12, 2009 8:01 pm EDT

I purchased a 2002 Buick Centure Special Edition in Feb. or 2002. Less than four years later key ring in the remote wore the edge of the remote completely through causing the ring of keys to fall off the remote. About 4-6 months later the second remote suffered the same fate.

I fashioned alternative connections but after a few years these also gave way.

I stopped at a Buick dealer parts department. They said that they wear through after time but every person who ever showed me their remotes, the edge of the key ring hole was more than twice as thick as mine. The man at the parts desk said it would cost $70 each. I said to go ahead and replace them. Then I was informed that there was a recoding charge of $49 and I would have to take the vechile through the service department.

I told him to forget it. I would carry the remote in my pocket separately from the keys and probably this would be my last General Motors product. If you can't make a remote to last the life of the car get a different manufacturer.

Sincerly,

John J. Sieberer
353 E Rose Ave.
St. Paul, MN. [protected]

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Chevy Express Fuel Line leak
Larenceburg, US
Sep 01, 2016 12:42 am EDT

Gasoline and gas vapor was leaking from a fuel line. Fuel line was rusted through along a seam. This allowed gas to puddle under the vehicle during fill ups and the passenger compartment with explosive vapor. Called GM to report. They said there was no recall on the part (although the replacement part is now plastic vs orginal metal). I want to warn others if they notice a gasoline vapor lingering long after a fuel fill up, they probably have a potentially explosive situation. GM will not admit to it.

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Whatevs666
, US
Aug 12, 2016 4:54 pm EDT

Well I guess it would of been covered if you hadn't of gone to an independent repair shop. GM does not reimburse for issues like this. A GM vehicle should always be serviced at a certified GM service center, especially if you have a GMPP (those are not extended warranties, btw) Honestly its your own fault that you have to pay that repair. sorry, not sorry.

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Niquibeth
, US
Jul 13, 2016 2:00 am EDT

On Thursday, the 20th January, I phoned in and booked my car in for a service, the lady who attended to my request ( who's name I did not get), made the booking for Monday the 24th and at the time asked me which service it would be needing, and I told her that it was the 75 000 km service, which I believe to be quite a major service, and my vehicle's mileage is currently on 77 000.

SHe then asked if there was anything else I wanted done, and I asked her to please make a note that the badge on the front was missing as well as the left front wheel trim.

I have taken a day off work, for convenience sake, and Tracy at the service desk, received my vehicile. Knowing that the cam belt service would be a higher cost than normal.

I asked her to please call me with quotations for the extra before they go ahead with it, as I am trying working within a budget.

At around 14h00 this afternoon, she did call me with the quotations, and before the end of the phone call I was informed that the service was in fact never booked, and that none of the work had as yet been done. She said that they would not be able to finish the work before the end of the day.

I am now infuritated, as I now have to lose another day of work. Please appreciate that I dont work in an office, but use my car to service clients, and therfore without a vehicle, I cannot work.

I have had several dealings with Executive Auto that leave me dissatisfied, and irrate...! And I believe that I am within my right to insist on a form of compensation for the loss of business.

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Drey152
, US
Jun 15, 2016 3:45 am EDT
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I purchased my my 2009 Malibu used at 40000 miles. I consistently had to take my car to the dealership because of service lights and each visit resulted in the technition being unable to reproduce the service light. I was informed that it happened intermittently and because of that they were unable to detect the issue. I believe that it is horrid that GM/Chevy are making vehicles that they do not even know how to fix.

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General Motors Crappy theft system

Alright, not gonna lie, but the Chevy Malibu is actually a great car minus the really crappy theft system... i am glad to find out that I'm not the only one that has problems with this. I was repeatedly late to work, well in fact anywhere i was ever going because this so called "theft-deterrent" stopped me from going anywhere... seriously why don't they offer some way to break the *** thing or remove it, instead of having to replace the whole *** thing which costs oh, about 300 dollars... but i hear many things about cutting the yellow wire... so i urge everyone that has this problem, not to confide in the "great, noble, wanting-to-help-you-in-any-way-i-can, " people of GM but to cut the *** yellow wire... you'll save money. Hust Google it and you will find out how to do it step-by-step. Thanks for listening.

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General Motors Terrible experience

My company has 6 GMC 3500 trucks. Most have had the accelerator cables replaced at least twice. The cables are cheep and fray easily therefore the trucks give no warning, the truck accelerators just stick wide open. I contacted GMC to report this and they were only interested in it costing them. I was only intending to inform them of the safety issue. GMC could care less. I found no recalls on this problem. GMC customer care was only interested in the problem if the trucks were still in warranty and had no intention of wasting their time on a problem that they weren't required to pay for.

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Milton E. Roundtree
Texas City, US
Jun 23, 2009 12:23 pm EDT
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I brought a 2005 Yukon denali and complained about transmission problems, but dealer could not find anything wrong, but after many trips to dealer over the last couple of years and warrety runs out behold now they can find slippage.my main question is how long is the transmission is under warrety& for how many miles ?50, 000 or 100, 000 or is it 36, 000 miles.
If you continue to treat people who trust you & your product like this American auto industry will not recover.This dealership I'm complaining about is Gay's dealership in Dickerson, Texas, service manager is Mr. Moore. This is where I purchase but the service & attitude has changed and it "STINKS".

A VERY dIS SATIFIED CUSTOMER

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Marjorie LaRocque
,
Oct 19, 2008 9:24 am EDT

I. have been buying GM for the last 28yrs.
This Saturday I bought a Toyota.
I am the owner of an Equinox, my pay out is 16 thousand, it is worth 8thousand in the black book, I have already paid 22 thousand...38 thousand for a 4 yr old car!
When I went to Lounsbury's to see a car, a Malibu 08 is $438 a month for 72 months...give me a break, I owed 5 months on you'r car and with all the insentives, I still have this to pay for a new car..
I am tired of fighting at Lounsbury for everything I needed done and to get a fair shake..
After of being a good GM client for 28 yrs. Toyoto used me better...Sorry, I would like to still buy a GM but not at this price

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10:06 pm EDT

General Motors Spontaneous acceleration

I have to ask anyone and everyone that has owned a Cadillac Escalade or any GMC vehicle if they think that their vehicle is a luxurious "accident waiting to happen."

I bought the vehicle Dec 17, 2003 and it was an 02. I felt like a million bucks leaving the dealership. I had a smile that went from ear to ear and an energy that said, "I love life"-until seven months later...

I had complained about a malfunction of the breaks.

It felt as though the ABS was engaging. I don't know if you can remember the sound an old ten speed bike used to make when you switch gears-the vibration and sound is what occurred when I would apply my foot to the break.

At the time of my first complaint, I felt a delay and heard a sound when I applied the breaks-my truck did not come to a complete stop-it kept going. The dealership stated it was my tires. Obviously both GMC and its certified dealerships have not "FIXED" the problem so the issue has only gotten worse-I am afraid to drive it-its sitting pretty in the driveway.

Here is a list of the history-of the "Spontaneous acceleration. " That's right my truck actually accelerates when you apply the brakes!

June 30, 2004
I had complained of the issues with my vehicle stopping. The dealership "fixed" the problem by putting on 4 brand new tires however did not describe "why" I was there in their "reasons" for diagnosing the tires being replaced .Therefore GMC is stating that the issues didn't actually occur or were not due to faulty/malfunctioning breaking system. Why should I be responsible for their documentation when I go in for service? Why would anyone have a second thought when someone who is "certified" is paid to diagnose and "fix" a problem?

June 15, 2005 I had the same breaking issues and complained again to the, Certified dealership.
They "fixed" the issue and replaced the rear break pads, rotors and rear brake shoes.

June 16, 2006 Same issues/complaints of break malfunction. Certified dealership "fixed" the issue by replacing the front brake pads, resurfaced all four brake rotors

June 22, 2006 Complained about breaking issue. The certified dealership "Fixed" the problem by replacing the Hub Bearing, replaced both ABS sensors and both bearings. My vehicle had 75, 000 miles on it at the time and was still under the certified "preloved" warranty.

March 19, 2008 complained to GMC about the inability to stop since the warranty expired. Another certified dealership "Fixed" the breaking complaint with ANOTHER Hub bearing replacement. HHMM can you say HUB BEARING (I am guessing the part is defective)

September 18, 2008 Spoke with the GMC representative which is like speaking to a well scripted robot who is trained to deflect blame and/or responsibility. After describing the issues of NOT being able to STOP and the malfunctioning of the vehicle where it accelerates, the GMC representative asked again, "So when do you have this issue?" I said the following:

"Have you been listening at all to what I have said? Putting your foot on the break should be a lot like blinking-we shouldn't have to think about it. When was the last time you had to worry if you stepped on the break that your vehicle will plow into the driver in front of you?"

The GMC representative said, "I don't-So why don't you want to drive it to get diagnosed?" -Get the picture? GMC and their customer service sucks.

I was told in the very beginning that if I took my vehicle anywhere else other
than a GMC certified technician or dealership-the warranty coverage for any
issues would be at risk. Also the system that they use to diagnose is
computerized. So if the computer doesn't say there is an issue-they meaning the GMC certified technicians assume there is "no issue".

When I called GMC in March of 2008 they
were more interested in my next GMC purchase than what I was trying to complain about? Like I would EVER buy another GMC piece of ***.

GMC kept reminding me that regardless of the number of attempts I have
made to fix this ongoing issue with my break malfunction and the money that I have spent(time away from work, rental cars)-They won't take responsibility for a vehicle that is no longer under warranty, a vehicle that is 6yrs old and 105k miles. I have been a responsible owner and have been diligent in the maintenance of it. The breaks are only one issue I have had with this truck-New radiator, new transmission, new ride control and another four tires when the Hub bearing was replaced the second time. Issues with the oil(lots of changes-not consistent with 2000 miles)

Companies like GMC hope that consumer complaints will fade away into the backdrop when the consumer gets so frustrated and "give up". I am not one of those people.

Here is a list of some of their excuses:
*"It could have been a fluke"
*"It could have been your driving
*"You know that's common at slow speeds-My response is this "So when I hit a pedestrian should I tell them that too?"
*"We are not familiar with that issue with spontaneous/unexpected acceleration"
*"You should warm up the vehicle before you drive less than 10 miles an hour"
*"The sound is your muffler"
*"There is no issue with the breaking system. we have not been able to duplicate your complaints, so there is nothing wrong"
"The resistance to break could be the way you are applying your foot to the break pedal"-WHAT?!

My favorite response from GMC:
"I am so sorry you feel that way, I wish there is something we could do but it's not covered under warranty anymore. Your vehicle was not on the recall list. Yes the year and make was but "your" vehicle was not on the list for the recall."-When did vehicles have social security numbers?

After my ordeal with GMC and the performance issues with my Escalade I am a firm believer that Fred Flintstone probably had a GMC and was the only one that was happy with their product. You see Fred Flintstone didn't care about breaks, airbags, stearing issues, seat belts, windshield wipers that could cause a fire, his car exploding, stalling on a highway...These are some of the many issues the public is raving about on the web regarding GMC vehicles and the safety issues that occur with all makes and models belonging to GMC.

I have filed a complaint with NHTSA and have contacted several newspapers and consumer advocates. Only one person actually helped-a little. A consumer reporter from NBC placed a call to GMC and now I have to deal with "The Executive office". When I asked the GMC representative what her title was she said, "Executive office". I can only assume that she is not someone that can help, just another line of defense to make the a disappointed consumer "go away quietly".

I have done so much searching on the web. The public outcry against GMC is overwhelming. SAFETY is not a priority GMC considers as important as the expensive crap it puts out for unknowing consumers. God help us all when they put out their electric car in 2010. Yippeee another disaster. Hopefully they will go bankrupt before they put out yet another vehicle with safety issues.

All I want is for GMC to pay me the book value of my truck so that I can buy another vehicle that is not GMC. (They won't even pay for a tow to get my vehicle diagnosed. ) It's no wonder that Americans are buying more foreign vehicles and GMC sales are not what they used to be.

It is hard for me to deal with the fact as a consumer that I spent $53, 109.00 for the certified pre-loved vehicle prior to all the money I have spent in getting the breaks to operate properly.

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greg
,
Sep 23, 2008 12:00 pm EDT

My Escalade has an acceleration problem also. My car is a 2007 model that with the cruise control on will, when going up a hill, start accelerating full throttle and not quit until you are going 10 to 18 miles faster than your cruise control was set for. One Cadillac dealer told me some just work better than others. The next dealer told me he Yukon does the exact same thing and it drives him nuts. None of the 25 or so other cars me and my wife have driven do that. Also I have rented another 200 to 300 cars in the last 10 years and none of them do anything like that. GM just does not want to fix the problem.

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11:36 am EDT

General Motors 3 complaints

First I must say my experience with GM is not unique. My family has GM cars throughout. Most of the problems seem to be consistent. I own a Malibu (2002). I first experienced a problem with the Rear-In Take Gasket (Had it replaced twice). Next it was in the Socket Boards for the Tail Lamps. Both had to be replaced at a cost of over $750 Dollars for both, which I had to pay out of my own pocket. Then it was the A/C Control Head wich has been replaced twice and know I was told it needs to be replaced again at a cost of over $300 Dollars to myself. Thats over $900 Dollars for it to be replaced over 3 times. My question is this, should I consider buying another car, maybe a foreign car? Toyota, Hyundai, Nissan. I think it would be in my best interest to look over my options. I have recieved no contact as of yet from GM. Basically NO answers to my questions. The dealership that I deal with told me that they are understanding to my situation but there isn't alot they can do. The Socket Board for the Tail Lamps are a safety issue. I seen the direct results of what happens when moisture or in this case it was ice freezing inside the Tail Lamp. The potential for a fire increases greatly when you mix water or ice with electricity, the dealership said the likely hood of having a fire in this situation is not great. Tell that to a mother who may have her children in the back seat. That is not a risk I am willing to undertake. Please General Motors hear the concearns of your customers, for it may be your children in one of your cars that may cost the lives of love ones, or atleast the burden of paying money that could be used for better things in your family's lives.

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Kate
,
Nov 04, 2008 1:33 pm EST

All GM cars and trucks need intake manifold gaskets and the circuit boards for the tail light assemblies. This is extremely common. Instead of just dumping GM for another make, you should do your research this time. Cars aren't indestructible and it's important to remember to take care of yourself by doing research before you make such a large purchase.

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General Motors gm does not stand behind vehicles

I have a 2006 Chevy Uplander. The trim that runs down each side of the vehicle has (rusted/discolored) from one end to the other on both sides after only 2 years. The vehicle has 50, 000 miles due to the distance to my work. The dealership (Fox Chevrolet in Timonium Maryland) and GM refuse to fix it unless I pay $200.00 towards the cost because the warranty is up. This is not a moving part and is obviously a factory defect for this to happen all at once after only 2 years. If this had been a moving part I would pay for the replacement but this is something that was a problem from the factory. I asked my contact at GM if they consider this acceptable after 2 years. She said it is out of warranty (hiding behind the warranty instead of doing right by the consumer) and they were being helpful by only charging me $200.00. I contacted GM twice in writing about this and each time it took over a week to talk to someone. When you call you get an answering machine message where they claim they will return the call in 24 hours. You better be sitting by the phone at their convience or you will miss the call. Must be a lot of problems if it takes that long to return a call. This is my fourth GM vehicle in a row and my last. When I explained how many vehicles I purchased from them it did not seem to matter. I have had other problems with this vehicle with the steering and with the brakes. I mistakenly thought customer loyalty meant something but not to GM.

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6:39 pm EDT

General Motors a/c issues

I own a 2006 chevy cobalt and the a/c completely locked up. It cost me $1, 800.02 to have it repaired. The vehicle is out of warranty but is only 2 years old. I called Gm to get some assistance, they said they can't assist me due to the wear and tear on the vehicle. The car has 84, 000 miles but this should have nothing to do with the a/c, as it is only used 3-4 months out of the year. I have not even had to replace the brakes on this car. I would think if it had so much wear and tear the brakes would need replaced before the a/c.

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elmer kabush
moberly lake, CA
Apr 16, 2011 5:18 pm EDT

GMC COMPLAINT:
My wife owns 2009 GMC EQUINOX which has a stupid design feature! The back window washer wiper stays on and runs
down the battery even after the ignition is turned off! This results in a dead battery! This design fault occurs because the
wiper keeps trying to get to its off position but can't even the wiper is frozen into a "ON" position.

Another stupid design feature occurs on my 2009 GMC 2500 HD truck. The plastic bottom weather moulding on the outside
of the window slopes inwards towards the window resulting in an ice ridge build up and the electric windows can't
work!

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veena nayyar
, IN
May 26, 2010 1:28 am EDT
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sir,
I had got serviced my Chevrolet aveo uva on 21st may 2010 invoice number 000175, job number 000245 and my registration number is HR 03 K 7071 and i had paid rs1485 for first service but i am not satisfied with your service when my vehicle was ready for delivery after service i was shocked to see my vehicle from inside it was not cleaned from inside and all mirrors were not cleaned when i asked your related service person he told me we do not clean the rubber mats from inside and i told him to take extra charge to clean inside but he refused to take extra charge and he cleaned after that also my vehicle was not properly cleaned i told him that all the service center clean the vehicle from inside also and he again said we donot clean from inside either mats or rubber mats. AS i was told that all the service staff is trained by dynamic motors from industrial-area (Chandigarh) i told all the persons in my circle to purchase the vehicles from dynamic motors because i was very much satisfied from the staff when i purchased my vehicle 30th September 2009 from dealer code vch-013 and some of my friends purchased from your dynamic motors but further i will suggest my friends to buy or get their vehicle serviced from dynamic motors Chandigarh only not from rsa motors panchkula. please look into this matter that every vehicle should be serviced properly.
thanking you,
yours faithfully,
veena nayyar,
392 sector 6 panchkula

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tjc
Hancock, US
May 27, 2009 12:33 pm EDT

We have a 2006 Ion. It has been in the shop four times for the same problem. The first two times it was coverd under waranty. The ignition switch sticks on the on position and we cannot shut the car off. On the fourth time it happend at my daughters graduation many miles from home on a sunday. We called Saturn customer care. At first they talk like they will help but in the end, just get the run around. Turns out the saturn dealer in Fredrick Md. Installed the parts incorrectly. Since we did not take the car back to Saturn of Fredrick the fourth time GM or saturn of Fredrick will not cover the expense. If the problem would have started after the car was out of waranty we would have not expected GM to cover the repair in the first place. I would have taken the car to our mechanic, who we can trust to fix the problem and stand behind his work. For this very reason we do not do business with car dealerships for repairs. All experiances with dealer repairs have been very negitive to say the least. Gm will never get any of our money again! Well, Except our tax money from the Gov. which we cannot control.

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Vincent
, US
Apr 21, 2009 10:51 am EDT

I bought a 2007 Saturn Ion and it comes with a pre certified with 32, 000 miles on it however I had so much to have it repaired and I complained to the Saturn people. Good thing I didn't buy warranty because the dealership where I bought the car went out of business and they have one 2 1/2 hours away from my house. The Saturn people said they have escalated my problem to the district however as of today, no one got back to me. I am been a saturn loyal since 1989. This is the last time I will buy a car from Saturn unless they give me a replacement which I very much doubt.

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Andrew
,
Oct 02, 2008 9:15 am EDT

I bought a 2008 Pontiac G6 GXP that has almost 14, 000 miles on it. The only thing the dealership can tell me is that when the car was built the wiring in the car was not properly installed. The inproperly installed wires that is ran in my engine block causes a fuse to blow and the whole car breaks down and is unable to restart. This happened to me twice in one week actually one day after it got fixed the first time. The customer service and service is HORRIBLE!

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5:58 am EDT

General Motors Terrible experience

I have an '02 Chevy Avalanche that had the paint bubbling just above the rear passenger wheel well. I took it to the dealer and they stated that it wasn't a paint defect, it was due to a scratch in the clear coat that allowed water to seep in behind the paint and cause the paint to peel. I contacted GM and they agreed with the dealer (without seeing the truck). When I went to get it fixed, it was all rusted behind the paint. They the auto body shop put a patch and repainted it. 4 months later, the paint is bubbling again due to the quarter panel rusting out. I believe that this is a design flaw. I have heard of others who have this problem. I am looking for others so that we can have a strong case against GM to have them pay to have it fixed.

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Shelly
,
Jul 09, 2008 2:20 pm EDT

I have a Pontiac Grand Am back in 2006 I had to replace part of the theft systems because it would lock me out it costs around 450.00 and i would not be able to start the car for about 10 - 15 minutes. I just had to replace this again 7-08 the same parts because it was doing this again. I called GM to see if they would reimburse me for the cost of the parts and they informed me that they would not because it has been almost 2 years. It was the same parts that I had to replace. I just want to put this out there because I know I am not the only person that has had this problem because I started to ask around where I work. It seems that if they know they have a problem they should honor there product..

R
R
Royboy
buford, US
Sep 30, 2009 3:28 pm EDT

I am the owner of a 2002 chevy alalanche and it now has 73, 000 miles onit and have not had t do anything major on the vehicle other than tires and battery. It gets constantly 15-16 miles per gallon around town. It is by far the most comfortable vehicle I have ever owned. Iplan to buy another one in 2009(a much upgraded one) and hope the 09 is as good as the 2002.The only complaint I have is that is has a huge blind spot when backing up. The 09 has the camera and bumper sensors which will help.

General Motors In-depth Review

Company Overview: General Motors (GM) is a renowned American automotive company that has been in operation for over a century. With its headquarters in Detroit, Michigan, GM has established itself as one of the leading manufacturers of automobiles worldwide.

Product Range: GM offers a diverse range of vehicles, catering to various segments of the market. From compact cars to SUVs, trucks, and electric vehicles, GM provides options that meet the needs and preferences of different customers.

Quality and Reliability: GM is committed to delivering high-quality and reliable vehicles to its customers. With stringent quality control measures in place, GM ensures that its vehicles meet the highest standards of performance, durability, and safety.

Innovation and Technology: GM is at the forefront of automotive innovation, constantly integrating advanced technologies into its vehicles. From cutting-edge infotainment systems to autonomous driving features, GM strives to enhance the driving experience and stay ahead in the industry.

Customer Service and Support: GM prioritizes customer satisfaction and provides excellent customer service and support. With a wide network of dealerships and service centers, GM ensures that customers receive prompt assistance and maintenance services for their vehicles.

Pricing and Value for Money: GM offers competitive pricing for its vehicles, providing customers with value for their money. With a range of financing options and attractive incentives, GM makes owning a quality vehicle affordable and accessible.

Environmental Sustainability: GM is committed to environmental sustainability and has taken significant steps to reduce its carbon footprint. With the introduction of electric and hybrid vehicles, GM aims to contribute to a greener future and promote sustainable transportation.

Safety Features: GM prioritizes the safety of its customers and incorporates advanced safety features into its vehicles. From advanced driver-assistance systems to robust structural designs, GM vehicles are equipped to protect occupants and prevent accidents.

Reputation and History: With a rich history and a strong reputation in the automotive industry, GM has established itself as a trusted and reliable brand. The company's legacy of innovation and quality has earned the trust and loyalty of customers worldwide.

Financial Stability: GM has maintained financial stability over the years, ensuring its ability to invest in research, development, and manufacturing. This stability reflects the company's commitment to long-term growth and sustainability.

Market Presence and Competitiveness: GM has a significant market presence and remains competitive in the automotive industry. With a strong global footprint and a diverse product range, GM continues to attract customers and compete with other leading manufacturers.

User Reviews and Ratings: GM vehicles have received positive reviews and ratings from customers worldwide. Users appreciate the performance, reliability, and features offered by GM vehicles, making them a popular choice among car buyers.

Awards and Recognitions: GM has been recognized with numerous awards and accolades for its vehicles and contributions to the automotive industry. These accolades highlight GM's commitment to excellence and innovation.

Social Responsibility Initiatives: GM actively engages in social responsibility initiatives, focusing on areas such as community development, education, and environmental conservation. Through these initiatives, GM strives to make a positive impact on society.

Partnerships and Collaborations: GM collaborates with various organizations and partners to drive innovation and address industry challenges. These partnerships enable GM to leverage expertise and resources, fostering growth and development.

Accessibility and User-Friendliness: GM prioritizes accessibility and user-friendliness in its vehicles. With intuitive interfaces, ergonomic designs, and advanced connectivity options, GM ensures that customers can easily navigate and enjoy their driving experience.

Warranty and After-Sales Services: GM provides comprehensive warranty coverage for its vehicles, giving customers peace of mind. Additionally, GM offers a range of after-sales services, including maintenance, repairs, and genuine parts, to ensure the longevity and performance of its vehicles.

Online Presence and Digital Experience: GM has a strong online presence, offering a seamless digital experience to customers. Through its website and mobile applications, customers can explore vehicle options, schedule test drives, and access information and resources conveniently.

International Expansion and Global Reach: GM has a global reach, operating in various countries and expanding its presence internationally. This global expansion allows GM to cater to diverse markets and meet the needs of customers worldwide.

Future Outlook and Growth Prospects: GM's future outlook and growth prospects remain promising. With a focus on electric and autonomous vehicles, GM aims to lead the industry's transformation and continue delivering innovative solutions to customers.

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