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1.2 1612 Reviews

General Motors Complaints Summary

65 Resolved
1547 Unresolved
Our verdict: If considering services from General Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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General Motors reviews & complaints 1612

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1:51 pm EDT

General Motors Gm won't honor a warranty for a chevy aveo I own

GM won't honor a warranty for a chevy aveo i own. The timing belt broke, and they told me it was a maintenance item that should have been replaced at 60000 miles, Since I was at 62.000, they wouldn't honor it. I was also told that had I been considered a loyal GM customer they would have honored it. I am not considered loyal because I bought the car from a KIA dealer, and didn't get my oil changed at a GM dealer. I had my car repaired by them once before, but that wasn't good enough for them.

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Aveo2005
Toronto, CA
Jul 12, 2011 11:47 pm EDT
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Hello folks.

Roxy I seem to be in the same situation as you right now.

Just wanted to share my story. I have a 2005 Aveo that suffered a timing belt slip at 75, 000 KM (~47, 000mi).

My Aveo is only 8 months past the 5 year power train warranty, but it is low KM, more than 20, 000km under the 100, 000km warranty limit.

The dealership never sent me any notices that I should get my timing belt checked out, despite this apparently being a common and costly problem and a known defect.

Right now GM customer service wants me to authorize $500 for the dealership to take apart the engine to see the extent of the damage. They say they may be able to offer some good will credit once I authorize this.

They refuse to give me any idea of how much goodwill they will provide. However they did finally tell me that the goodwill will be (if at all) under 50% of the cost of the repair. They are quoting me $5000 for a used engine and labour.

According to GM's own technical service bulletin, 06-06-01-021B, if a failure occurs to the timing belt prior to 100, 000KM, then the repair is to be considered in warranty.

Here is a PDF of the document:
http://www.mediafire.com/?oo0jc94d8n943fz

Anyone have a suggestion as to how I should proceed?

Thank you.

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roxyneuter
Levittown, US
Jun 25, 2011 6:00 pm EDT

I have a similar complaint. My timing chain broke at just 44, 000 miles. I bought the car brand new from a Saturn lot in 2004. Because of the car's age the 6 year/50, 000 mile extended- warranty has run out. However, it has not run out on miles. I requested a good faith repair, since the part should not have broke and did not break due to any faults of my own. I have had the car serviced regularly and only drive it to and from work. They said it was a maintence issue and that I had to provide them with proof of maintence, which I did. The next phone call to me was that I didn't have my car mainteneced at a Saturn dealership (my local store closed), but that they agreed that the part should not have broken either way. This has been going on for 3 and half weeks now.

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mark 05
, US
May 06, 2011 3:15 pm EDT

05 aveo timing belt and head replaced 11, 000 again at 63.000 sorry to say I will never get to be a LOYAL GM customer except at the service dept.

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fast_cars19
Grundy, US
Mar 21, 2011 12:14 am EDT

thats why gm got there money and paid the gov. back so they could keep on keeping on doing what they are doing to you people. i own an aveo wich is um to say the least JUNK and this i promise am a loyal consumer but if it quits on me in the middle of a curve again, with my child in the car ill sue chevy so hard they will have to take out a loan for a tree leaf to wipe there rear end, by the way the front strut bushings are horriable, the seats are worthlessly stiched together and over all other than that the car is not worth 1/3 of what i paid even though i bought the car to help our eco. ha that was a stupid move. so i guess after my car breaks down and im walking to work half disabled people can stop and say thank you sir for makeing a great sacrifice for your eco.

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welcometogmcustomerasst
West Covina, US
Dec 06, 2010 2:04 am EST

From what Im seeing, the warranty covers the part for 60000 miles. If youre out by 2000 miles, GM did what they promised they were going to do. They did honor the warranty. Youre ### about 2000 miles. Youre out! Stop complaining and just pay up.

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welcometogmcustomerasst
West Covina, US
Aug 19, 2010 9:02 pm EDT

When you buy a veh used and at an independent dlr youre not being loyal to GM. Youre buying a GM veh USED! That doesnt mean your loyal, it just means you liked the car enough but couldnt purchase it new. If you were a LOYAL GM cust, you would have your maint done at a GM dlr, but you most likely have it done by a mechanic... SORRY, wheres the loyalty most you of people claim about? I dont see it...

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Erica Cottrill
Kennesaw, US
Jun 26, 2010 9:01 am EDT
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We have a similar situation -- Just purchased a Hyundai Santa Fe 3 weeks ago. It got a gas leak /now undriveable. Hyundai won't honor warranty. I am tired of customer "no service". Need assistance asap.

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1:34 pm EDT

General Motors Buying this car was the worst mistake I have ever made

On Oct 19, 2009 I bought a new Silverado 1500. Worst mistake I ever made. On 10/30/09 I had to take it back to the dealer for sqeealing belts and brakes. They couldn't find anything. On 1/12/2010 I took it in for dashboard and lights dimming while driving. Couldn't find anything again but told me it was the alternator charging up. 2/8/10 took it in for the "bowtie" emblem peeling. They replaced it. 4/7/10 took in again for "bowtie" peeling again. Replaced again. 4/20/10 right rear shock went out while hauling nothing. Replaced the shock. 4/26/10 engine light came on. Took to dealer and they found it was the "fuel tank pressure sensor". They replaced it. 4/27/10 took to Chevy body shop to get the "orange peel" finish rubbed out. They had the vehicle 26 hours and did NOT give me a loaner. Left buffer swirl marks all over the tailgate. Took back 5/5/10 to have it buffed out again. Took back to the dealer twice for the On Star reading wrong. On Star would say my left front tire was low when the right front was completely flat. On 2/8/10 I had the tires filled with Nitrogen. 36 lbs pressure to be exact. A few days later the On Star read that one tire had 36 lbs, one had 37, one had 38, and one had 39. Took to dealer, they checked with their guage and they all read 36 lbs of pressure. I talked to Janice (my district rep) 6 times. Every time she told me that there had to be something GM could do to compensate me for the problems. All 6 times, she called me back the next day and said ' I'm sorry, there's nothing we can do". GM can't sell a quality vehicle or back the ones they do sell.

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oscar m
Taos, US
Jan 14, 2013 8:45 pm EST

my 2007 its worst usin a quart of oil between oil changes or in less ten 3000 miles oil light comes up with less then 53000 miles
good luck to enyone that has a 5.3 vortec with active fuel managment

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2:09 pm EDT
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General Motors Auto repairs and warranty

In 2008 I bought a 2007 Chevy Aveo with 1700 miles on it. At 62000 miles, the timing belt broke. The dealer told me that the belt is a maintenance item that should have been replaced at 60000 miles, so I would have to pay it myself. I spoke to GM, who told me the same thing. I filed a complaint with BBB, which got a response from Yvonne of GM, who told me the same thing, except she added that had I been a considered a loyal GM customer, they would have probably honored it. the car is worth $3000, I owe $5000, and the repairs cost $2500. I am now without a car, can't afford to fix it, but still making payments and paying insurance. I told GM that, and they just repeated what they had told me before...they don't care and as long as they have their money, they have no further use for me, and have no desire to help me.

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notdeadyett
ludington, US
Jan 13, 2011 9:32 pm EST

I am so sorry you had the unfortunate experience of having anything to do with GM.

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2:57 am EDT
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General Motors Promise of free nav updates for first three years

I purchased a 2010 Chev Traverse this year in my deal I was promised 3 free years of Nav system updates. I contacted GM and they told me they were sorry but had discontinued these free updates. They want $199 for an updated Nav disc. How can you promise someone this and decide you are just going to discontinue this program. This cannot be legal. Is there anyone else with this problem a class action suit needs to be started GM needs to honor their promise to all the people who purchase a chev car with a nav system and promised these free updates for three years. Lets get organized and get our promised updates.

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answeringyourquestions
, AR
Oct 13, 2010 7:45 pm EDT

Who told you that you were going to have free upgrades? Was that in your contract? If its in your contract then you can talk legal, if not then sorry bub

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11:58 am EDT
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General Motors Wheel hubs

My 2006 Pontiac Torrent was brought in at the end of October 2009 to have wheel hubs changed at 36000 km on the vehicle. We only had one month remaining on the full warranty. They told us that the wheel hubs had 100 000km warranty on them, but what they failed to tell us was that they are only warrantied if vehicle still has full warranty. The wheel hubs failed after less then 5000km.The technician at are local GM dealer said that they where diffective. After two weeks of fighting with GM they still will not take responsiblity for deffetive parts. My wife and I have been GM customers for all of our adult life(7 GM vehicles) and we were in the process of trading in are Torrent for another GM vehicle, but not anymore, we are no longer going to purchase any GM vehicles and going to try and convince anybody else to do the same.

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3:39 pm EST
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General Motors Paint coming off

I have a 2003 Express van with 97, 000 miles, the paint is coming off on the top of vehicle, the GM body shop told me it is a manufatures defect, GM will not do anything about it, they said it is the weather in your area, this paint on the sides is perfect condition, The place where i live is Arizona so we do not have any problem with weater, My freind has a 1994 chevy and the paint still looks like new. I f you have a GM product that the paint is coming off, please report it before they go broke again, now would you buy another GM product ?

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Zestar Corporation
Novi, US
Aug 15, 2011 5:36 am EDT

Ask for the durability data. Consumers have been winning repaints on new and pre-owned vehicles across the country. Recent small claims court victories inlcude $4500 in Massachusetts and $5500 in California.

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answeringyourquestions
, AR
Oct 13, 2010 8:07 pm EDT

Youre out of warranty? Tough :)

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7:04 am EST
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General Motors Opel astra peeling headlights

I own an Opel Astra and from the time the vehicle was 2 years old the coating on the headlights has begun peeling off. The vehicle was in for its 3 year service and I was told that the headlight covers will not be replaced under warranty as it is considered as bodywork.

The dealer has noted that this is a problem with the Astra model, that multiple complaints have been received about this issue and has even shown me another vehicle with the same problem.

After complaining to their Customer Care Department I was instructed to take the vehicle back to Thorp Plumstead. There the Service Manager took some photos of the problem and submitted them to GMSA. The official response from GMSA is that the parts will not be replaced as they have been buffed and due to the use of solvents in polish.

THAT IS RUBBLISH AND IS COMPLETELY UNACCEPTABLE. THE VEHICLE HAS NOT BEEN BUFFED AND THE HEADLIGHTS HAVE NEVER BEEN POLISHED OR EXPOSED TO SOLVENTS. Who uses petrol to clean a car anyway?

If you are thinking of buying a vehicle from GMSA rather save yourself problems down the line and choose something else. The funny thing is that I was going to buy their top of the line Astra and give this car to my partner. Now I’ll rather spend my money on an Audi or VW.

The official bulleting reads as follows:

PROBLEM DESCRIPTION:

The purpose of this Bulletin is to remind all Dealership personnel that solvents must not be used to clean surfaces of plastic components.

The investigation of plastic components with signs of cracking, crazing or deterioration of the surface areas has shown the cause to be the application of solvents such as petrol. The use of substances, such as petrol, induces stresses in the surface of the plastic material and may lead to damage of the part being cleaned.

The photograph below shows the result of cleaning a headlamp lens with petrol. Localised damage has been promoted in the area of the headlamp beam due to the headlamp having been on, whilst the solvent was applied.

Although this example demonstrates the result of worst possible conditions with the light on while the solvent was applied, a similar effect can be caused by the application of any other solvent.

The cleaning of any plastic surface should be carried out using only water and detergent.

Under no circumstances should solvents be applied to a plastic surface. Damage resulting from contamination by solvent is not covered by warranty.

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ylekhram
, ZA
Jan 29, 2013 5:17 am EST
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Good day, could anyone please assist or guide me on the fflg matter:

I have been frauded by one of your employees from the GM city deep branch and im trying to get hold of him from last year may, he uses your company name as a reference to service vehicles outside of work, however i only have his name as thiruvasan chetty, i have made numerous calls to GM city deep, they have told me they cannot give the phone to him as i needed to speak to him urgently regarding his address whereby i could send him a lawyers letter due to the fact that a summon cannot be delivered to a work place, I also had spoken to his manager: Tony who have promised that if I do not send the police to his branch he would get thiruvasan to return the car and the cash, so I have at that time asked the detective that was in charge to hold back, however after a while tony said no I should arrest thiruvasan, this point of time it was to late and the detective was not interested in helping me any further, please could you give me some kind of assistance as he does not answer my calls and i do not have any sort of transport to go to him, he had taken my car last year may for a service i had paid him R5000 cash and after that he had disappeared, i have found my car very badly damaged and no service or any sort of repairs done, in a farm area in november in kempton park, i send this email to you out of desperation as i do not have any cash to solve this matter legally, as the police could not assist and said it was a civil matter, i have just recently moved up to johannesburg from durban and do not know much people around here that could assist me, i am looking forward to your assistance,

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2:07 pm EST
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General Motors 2008 pontiac grand prix gxp

Went to dealer this morning for oil change. Was advised I needed rear brakes, pads were down to rotors and rotor was rusted. Refused to have them do the work in that the hit me with a $420.00 brake bill 4 months ago, just for front pads and resurfaced rotors at 14, 000 miles. Went to Vespia and told them I needed rear brakes. After they pulled the wheels, they came back and asked why I was there, the brakes still have over 50% left and the rotors are fine. They also said the wheels had not been removed in that they needed a hammer to break the wheels free from the hubs. Went back to Salerno Pontiac to complain and they could care less. Admitted they did not pull the wheels, but looked through the rim. Stated they didn't say what they did and tried to cover themselves. Service manager just sat there lied through her teeth and giggled and laughed. Now I'm starting to think I didn't need the front brakes they sold me 4 months ago. Never again will I use this dealer for ANYTHING!

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7:19 am EST
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General Motors No spare parts available

I've been trying for 3 months now to get a Left front shock absorber for my 2006 Chevy spark. No one in Pretoria keeps stock of this part, and the GM Dealers expect me to pay for this part before they will order it !
After receiving the wrong part on two occasions, I am reluctant to part with my money for a part wich I havent even seen yet.
How can GM South Africa sell a car without having common spares availble, and then expect their clients to fund them for a part they should have had in stock in the first place ?
All I expect, is that they should order the part, call me when they do have it in stock, and I will go in to their store and buy the part if it is correct, is that so unreasonable ?

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Martin Basson
, ZA
Jan 28, 2010 12:13 am EST

I agree that the after sale service at GM is absolutely pathetic. My girlfriend bought a Corsa light three years ago in Boksburg, brand new and only travels to work and home. With only 36000km on the clock, the warranty has expired and we now have continuos probles with vehicle. GM refuses to show us the proof of all the service history inspections and what was done on the vehicle. Another GM dealer did a diagnostic test and told us that the Boksburg GM dealer never changed the feul filter nore the air filter which we now belief is the result of the damages to our Corsa lite. I approached the service manager at the GM dealership in Boksburg to abtain the service history documentation and proof what had been done on the vehicle. To my surprise i was told that i can not see the jobcards and inspection sheets and was asked to leave the GM premisses.
I am now dealing with GM South Africa and told that a GM representitave would have called me back on the day of my complaint. A day later and still no call. Taking the legal route now and involving the media and the Consumer board is the only way to go.
Dealerships like this should be exposed.

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12:43 am EST
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General Motors Maintenance plan

I bought a Izuzu KB200 at General Motors Benoni in 2007 with Dealer Maint of R8129.34 and Shortfall Cover of R2805.48. Shorty after words they closed down and were liquidated between two branches of which they say my file is with the accountant and can't access it. I have reported this with General motors Isando, the finance lady at general motors honeydew that said she will get this resolved and with general motors SA and no one seems to respond. I still have the original invoice for my vehicle if they do not recognized the service they sold me I would like my money back with interest.

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1:51 pm EST
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General Motors 2008 chevy trail blazer

I purchased a 2008 Trail Blazer 3 months after I purchased the Chevy service Eng. Light came on and the Trail Bazer starting running ruff. Took in to have checked. They say its fixed but the next day it came on again. After taking the car it several time they said the computer was bad. They ordered the computer in April the part shows upm in August after complaining about the wait, guess what The next day the light came back on. I have took this car 13 times to 3 different Dealers For the same problem and parts falling of the car. (door panels, Seat controler, scrubing under driver side, and body trim. It is almost Decmber and General Motors Has done nothing but cost me Time adn money. I WILL NEVER OWN A GM PRODUCT AGAIN!

Oh by the way 3 Chevy Dealers in my area have shut down Who is the Dumb A holes That Bailed this Sorry Company Out Whith My Tax Dollarss Thank U one Pissed of custmer Todd

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chryslerrules
, US
Jul 31, 2010 12:57 pm EDT

In 2005 I bought a 05 Trailblazer and a 05 Rendezvous. They were both horrible LEMONS. The Trail Blazer engine light was ALWAYS on which I had the problem a couple cars back on a 97 Blazer. First snow storm in pa the 4x4 in the Trailblazer went out at least the Rendezvous got us around in the winter months without complaint UNTIL I was on my way home from work going up a steep hill when it was snow covered and the front wheels let loose and instead of the power going to the back wheels like it should I get a ding ding ding AWD DISABLE WARNING. It had 2 faulty wheel bearings that needed replaced. The trailblazer had 3 fuel pumps in one year. GM customer care was RUDE and UNCARING the only thing they offered was a discount on a new GM vehicle. No thanks. The Rendezvous had a total of 32 problems in one year and the Trailblazer had about 30 problems but unlike the Rendezvous that had a decent a/c the trailblazer needed 2 condensors. I travel alot and my cars get a 30, 000 miles a year put on them and GM acted like the only reason I had problems was that I drove to much. Are you serious? Both of them are gone I traded them both in on the same day at my local Chrysler Dealership for a 2008 Pacifica and a 2008 Grand Cherokee. Both have had ZERO problems and I love them so much. As for GM they will NEVER get another dime from me. At least when I called chrysler with a question about the Pacifica's Navigation they treated me with respect.

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nani5
Man, US
Feb 16, 2010 2:00 pm EST

YES I AGREE WITH YOU ABOUT THE TRAIIL BLAZER,
WHAT I WOULD LIKE TO KNOW IS, HAS ANYONE WHO BOUGHT A TRAIL BLAZER HAVE HAD PROBLE, MS WITH THE STABLIZATION LIGHT COMING ON. AND WHEN IT DOES THE VECHICLE WILL JERK TO THE LEFT SO BAD THAT YOU COULDN'T EVEN DRIVE IT ON WET ROADS. I HAVE HAD MY VEHICLE IN TO THE SHOP SEVERAL TIMES FOR THE SAME THING. THEN THE TRANSMISSION WENT OUT. THE BRAKES WENT THROUGH THE ROTORS. I TOOK MY TRAIL BLAZER IN LIKE 5 TIMES BEFORE THEY COULD FIND THE PROBLEM WHICH THEY SAID THEY FIXED WITH THE STABLIZATION THAT WAS MESSED UP, AFTER I PICKED IT BACK UP IT WOULDN'T BE SEVERAL WEEKS OR SO UNTILL THE SAME THING WOULD HAPPEN. I'VE HAD NOTHING BUT PROBLEMS WITH IT. IF ANYONE OUT THERE HAS EXPERIENCED THIS PROBLEM PLEASE WRITE BACK AND LET ME KNOW.
BRENDA

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1:15 pm EST
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General Motors Aib bags

On October 23, 2009 my son was driving his 1997 Cavalier on the highway at 55mph when the passenger side airbag deployed. This cause damage to the dash and the windshield. We ended up having the car towed, could not see to drive with broken windshield. I called GM about the deployment, they wanted to inspect the vehicle. Cost of towing was 95.00, new windshield 325.00, estimate to fix dash and replace airbag is almost $2000.00. Took 4 days to get new windshield, meanwhile car was sitting in the rain with broken windshield. ( he waswithout a car for 7days) After getting the windshield replaced my son drives over 35 miles away to drop the car off at a GM dealership for the inspection. (another 5 days without a car) After the inspection I get a call from GM stating that the deploymment was caused by the sensor under the passenger seat getting wet, hello, of couse there was water in the car, 4 days of rain + broken windshield= WET! The car is also a convertible. At this time they offer to buy back the car for $1, 631.00 (less than the blue book value). My son decides this is the best option since he is now afraid to drive the car, drivers side could deploy at ant time. They didn't fix anything, just inspected it. We start the ball rolling with GM. Four days leter another call from GM, seems they just noticed that the car was purchased for $900.00 (my daughter-in-law gave my son an awesome deal on his first car, they're family) they "cannot pay more than the purchase price for the car so the offer is now $900.00. No compensation for the towing bill, the cost of the new windshield, or the cost of gas forpick up or delivery to the dealership, direct results of what they admitted was a defect in the sensor. My son has put over a thousand dollars into this car since the purchase, radiator, window motors, new tires, coil packs, thermostat, egr valve, plugs and other parts. This is their defect, my son could have lost his life andthey won't do anything if he doesn't accept their $900.00 offer. This family will never purchase another GM vehicle ever and the remaing ones we have will be sold. I will not do business with a company who has no regard for their customers. This experience has proven to me that GM does not stand behind their products nor do they care who gets hurt as a result of their neglegence.

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answeringyourquestions
, AR
Oct 13, 2010 7:56 pm EDT

If you knew the windshield was cracked, why didnt you have it replaced? Sounds like someone had a problem and wants to blame it on someone else. Its a 1997, its an OLD car and it wasnt defective that something external (such as rain) caused this to happen. If the windshield wasnt leaking to begin with this wouldnt have happended. Next time youll fix your car and you might avoid the death of anyone else who drives it.. dont blame GM for your lack of maint. How could your son lose his life if the side airbag went out? Stop being melodramatic and stop [censor]in! You dont deserve compensation for something you couldve avoided... HAHA!

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General Motors never buy again

I have 05 montana, cluster went out and was replaced under warranty. I got the van back and kids wanted to watch movie. No sound came out of speakers and a code rse off showed up on radio. Called dealer back and cheduled an appointment to get it fixed. This went on for over a year and each time I was told they were in touch with gm tech support and they were close to fixing the problem. Over 25 trips to the dealer and no fix. Called customer support a couple months into it and was told that they called dealer and dealer was taking care of problem so my file was closed. The dealer stopped answering my calls cuz they finally closed the dealership. Called cust. Supprot again to see what to do and now that dealer is out of business I cant prove itwas gms fault. Called again and told them to research and if the dealer was in contact with tech support there should be recods and also since I contacted cust. Support before again records are there. Gmcalled back and told me they found records and to start things off I needed to pay for a diagnostic, so much to my dsigust I did. Customer support called me back and said district support taking over my file. They called me and said they are going to review my case and will call me back. Well they did and told me a new radio will cost me $550 plus dollars and as always told me "sorry for the inconvenience". Gm has us bail them out and says f u back? This must be true cuz I told them I wont ever buy another gm, nor will my 4 kids, my 2 sisters, 1 brother, parents close friends... And anyone else tired of gm not making right wrongs they caused. All for $550 dollars which is a lot for me but nothing to gm. They are willing to lose that many future sales for $550. Not too smart. I would not be pissed if th radio problem was my fault, but since it wasnt I am.

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General Motors After service and technical competency

I had my Chev Lumina seviced resently and reqested they fix an alarm indicatating a problem with the engine. It is now aproxsemitly at the dealer for repairs 4 months. They orderd the parts incoretly, and have consulted their so called engineers.

My GM costemer complaint no is [protected]

Any assistance will be apreasiated, [protected]@Angloplat.com

I am astonished that GM absolute lack of intrest and competency.

The car is Austrialian made based on the Holden.

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General Motors Dangerous tire valve stems

Our leased 2007 Chevrolet Equinox includes a Tire Pressure Monitoring System (TPMS) with aluminum tire valve stems made in China via Dill. 3 have oxidized and crumbled in the past year. The CSR I spoke with at GM (Deloris x2677) never heard of this defect. However, the Ministry of Transportation has had "numerous complaints" and are investigating.

In the meantime, we have to drive our Equinox with little time-bombs on our tired. Any Grade 8 metal shop student knows that untreated aluminum oxidizes and becomes BRITTLE!

Why does GM continue to replace this defected part with the same defected part? Do customers have to crash and die first? Like the Ford/Bridgestone cover-up in the 90's?

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General Motors Poor quality

I puchased a 2004 hummer h2 brand new in september of 2004. The truck has been in the shop more than its been in my heated garage. The truck now has only 39000 miles on it and is only used by my wife to go to work and shopping, it has never been offroad or even driven down a dirt road. The problems stared with a water leak from a roof seam that the dealer was aware of when they sold it to us and never disclosed the defect. Since they took so long to fix it water entered the dash every time it was taken to the dealer and they left it outside in the rain.I finally took it to a private shop and they fixed the leak that the dealer failed to do on at least 6 attempts. The truck since then has had numerous electrical problems including speedometer failure, ignition switch failure, climate control system failure. We wanted to test the shifting into 4 hi lock before the warrenty is expired and sure enough the service 4 whell drive warning light appeared in the display. This truck has been a nightmare from day one I have lost thousands in wages by having to take the truck in for service because my wife cannot take time off from work. General motors and the now defunct hummer dealer are giving us the telephone game runaround hoping we will just stop calling. I never thought I would ever say this but I am done with buying GM. I will go with toyota on the next purchase looks like they will be around for a while to stand behind the products they sell.

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General Motors Duramax diesel

i have a 2003 3500 with the duramax diesel. it started smoking out the tailpipe. took it to the dealership to have it tested. milage is 178000. there was a special extended coverage due to bad injectors. I paid for this test twice, almost 200 each time, my report says, 1 injector is sticking open, 2 injectors slow to open, no injectors leaking. I'am not the smartest guy in the world but if you have a water faucet that won't turn off, you have a leak, brain surgery or rocket scientist, ? Been told by 3 mechanics that the only way it is sticking open is normally due to a crack at the plate of the end of the injector, therefore covered. Called gm to complain and nothing. Then the real truth came out, general motors won't pay the dealers for their work or parts, so as an owner of my last gm product, it is going to cost me almost 4 grand to fix something gm should be paying for. gm should go out of business and they have seen the last buck from me today. Hello Ford, hope you stand behind your products better than gm. Anyone else having this problem with gm? Class action law suite might just put the last nail in their coffin

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Ginger M
, US
Nov 12, 2010 3:13 pm EST

I purchased a 2007 CTS Cadillac from Betten Chevy in Muskegon MI 8 months ago and they have yet to keep their promises. I would like them to finish

fixing the scratches that were on the car when I bought it. I had to bring the car back after the purchase to have scratches removed but it was too cold and have to bring it back. They (salesman and even the owner) refuse to answer my calls. I also need the key and remote (they gave me a wrong set)and the air bag in passenger side light is on. Once I left the showroom, they refuse to help me with anything! The salesman even said that the car is good in the snow and I called him back the very next day and said I couldn't get up my hill. He knew that could be a problem from the beginning and lied about the capability. The CTS cadillac is worthless in snow. He lied and he knew the truth! I am so discouraged with this company! Lie after lie after lie! All promises with no results.

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Marina Martin
Everett, US
Jan 30, 2011 6:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My SUV would not start, so I had it towed into C Speck Motors. When the completed the diagnostics on my vehicle, they quoted me a price of nearly $1, 500 to conduct a "tune-up, " which I thought was over priced. After contacting my brother, who lives in Alaska and my regular mechanic who lives in Washington, both stated this price was too high. I called C Speck to confirm the bottom price that would get my vehicle running, that I did not need to have all of the work done, that they insisted I needed. Bottom price $1, 100, and I asked them again, if this was the least amount that needed to be done to my vehicle, that would get it started, and they said yes. After speaking with my mechanic and my brother, they said I only needed a distributor cap and rotor and that would start my vehicle, until I could afford to work on the rest. After purchasing the parts from another GMC dealer and driving to my mechanics location (2 1/2 hours away), I was able to fix the issue with my vehicle and it only cost me $120.
Amazing how a company can do more than what is warranted to get a vehicle running. My vehicle may have a couple of issues currently, but none that would keep me from using it for a couple more months. If you were to speak with both my brother and my mechanic, they would tell you how well I keep my vehicle up and how I conduct regular maintenance on it including oil changes. So, to be treated like 1) I don't know anything, 2) that I don't take care of my vehicle and 3) try to discriminate against me, by ripping me off, because I am a woman, is down-right disrespectful.
For the record, I come from a family of auto racers and I am very much aware of what is necessary to take care of my vehicle, which has over 180K miles on it and it is in very good condition for a 1999 GMC Yukon.
Thank you for reading my complain,
Sincerely,
Marina L. Martin-Welton

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roadturtle59
HURRICANE, US
Jul 11, 2011 6:10 pm EDT

The brake rotors on my 2008 GMC Sierra with 16, 000 original miles still under GMC bumper to bumper warranty warped. I took it to Newby GMC in St.George Utah first told me it was not covered because I was past 7, 000 miles. I said what? Show me where it says that. The service writer then said it had to be under 12, 000 miles. I said I have a 3 years 36, 000 bumper to bumper warranty. After one hour I was told the mechanic found no problems when he drove the truck. I asked him to check it again.. Well this time he said the rotors may be warped. Another hour later I was told I was right. The mechanic has to run two passes on the lathe to fix the warped rotors. At the cashier I was charged $ 155. I complained. I called and complained to GMC corp. I was told by GMC complaint dept. that they called Newby Gmc and they said it was caused by me. I told the I wanted to move this complaint to arbitration because it should be covered under the bumper to bumper warranty. He put me on hold, and read the warranty book. He came back, and said you are right. I next got a call from a GMC field rep who said he would contact Newby GMC. He called me back and said Newby GMC said I warped the rotors. I said I did not agree. He called be back a few days late and said NOW Newby GMC said warped rotors are normal wear item. What a bunch of baloney. I AM NOT HAPPY WITH NEWBY GMC, AND GMC CORP.

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GenK94
, US
Jul 17, 2010 2:33 pm EDT

I was having problems cranking up my 97 Chevy Tahoe. I didn't know what the problem was, so I took it to the GMC dealership. I took it to GMC because I thought that I could trust them fixing it, over someone on the street. I paid them their money, and not even two months later...my truck is doing the same thing it was doing before. It was making the same noises, and it was doing the same exact thing. I took my truck back to the shop, and they kept it for a few days. They called me back and told me that they didn't have a problem starting the truck, and that I could come pick it up. I picked the truck up, and just a few weeks later it was doing the same thing. I took it back again, and they kept it for a few days again. GMC called me and told me that the truck cranked right up. They said that they added some fuel cleaner, and everything was okay. I pick the truck up again, and again, shortly after, I find myself having the same problem. I send my truck there again for the simple fact that I believe I have a "warranty" on the services done to my truck. This time, they tell me that I need a distributor and it's gonna cost $600.00. I tell them I'm not paying them anything, because I have a warranty. GMC tells me that they'll call me back. About three days later, GMC calls me back and tells me that I need a distributor, and it's gonna cost $900.00.

It's ridiculous...they want me to pay them another $1, 000 to fix a problem that I shouldn't be having two months later after spending $2, 000 two months ago. I believe they're trying to take advantage of a woman with kids that's just trying to make it. They should be ashamed of themselves. So in closing, I have no choice but to take them to court, because I "thought", that I had a "WARRANTY".

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Jassim Abdullah AL-Kishi
, SA
Feb 16, 2009 12:39 am EST

I bought 2007 GMC Yukon XL from the Universal Motors Agency Saudia Arabia – Jubail and the car still under warranty. I noticed that the doors rubber of my car are not sealed and I can hear the wind while driving.
I complain to the agent and they told me there is no solution .

Please, I need your help to solve the above problem which annoy me every time I drive my car.
Best regards.

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Morrise H. Wire
,
Jan 07, 2008 12:00 am EST

I do not want this subscription for Minutes which I signed up for Dec 22, 2007. Please take my credit card off file with OnStar. You have already billed my checking account for 1st pymt of $16.28 on Dec 22 2007

Vehicle 2006 GMC truck.
VIN 1GTEK19Z286558
Account number for this subcription is [protected]

I will expect an email ASAP in regards of this cancellation.

Thank you Mr. Morrise H. Wire

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MELVIN BROOKS
COLLINSVILLE, US
Aug 16, 2011 3:25 am EDT

i have a 2007 kodiak 4500 . and stil owe on it . no injectors availble for it . period . cant get them . truck has been in shop .last mth alone i spent 3, 000 on it . called GM . no injectors availble at all . been on back order for 3 mths. looks like GM will get this baby back . it is financed tru GMAC, . impossible to pay for if it wont run .

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Blue Smoke
, US
Jan 18, 2011 9:50 pm EST

Blue Blue White smoke,
I had almost the same problem with smoking from the tailpipe. I took my 2004 with 130, 000 to dealship, three days later came a call saying that the machanic broke something in the engine head. I then called GM. For two weeks, on the phone GM said 'NO', we can not help you. Keep in mind, this is an American truck I saw on TV.

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General Motors gm sucks

So after going to look at a 2005 Infiniti g35 (which I should have bought) I go to look at the 2006 Pontiac GTO (which I did buy). Car had 32k minles on it and looked perfect. I bought it through a local GM certified dealership who told me the car tested perfect. I have had it 3 months now and it has been in the repair shop 2 times. First time they replaced the ignition (under warranty) because my key wouldn't turn over. Now the a/c is out (900 miles out of warranty) to the tune of about 1k in repair cost. Typical GM crap. Last GM product I ever buy from them. (fyi... the last GM I had I spent about 4k fixing it and sold it with less than 100k miles on it.) Ever wonder why your going under GM? Maybe it's because your cars are CRAP! I want my tax dollars back and hope you get shut down for good!

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msmaryjj
Detroit, US
Feb 26, 2015 12:19 pm EST

i am a owner of a 05 colbat, and had the ignition replace and been have issue every since, and now the key is stick in the ignition and cant get it out please sugget what to do i dont have the money to get it fix

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white96
Washington, US
Jan 02, 2010 11:20 pm EST

DO NOT take a car loan out through GMAC. I am a parttime college student. If my payment is 2 days late, GMAC calls 3 times a day, every day. I AM NOT EXAGGERATING...GMAC will call you at work even though you constantly tell them not to. DO NOT DEAL WITH THEM

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dblsecretprob
Detroit, US
Dec 21, 2014 9:40 pm EST

GM runs commercials every 10 minutes here in Detroit to get people to buy them but people here know better

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General Motors Unable to get parts

We purchased 4-Chevy Dump Trucks, Model #C6500 in 2004. Needless to say we have to replace both gas tanks on all four dump trucks, it's a bad design and they are rusting out. We know we are not the only GM Chevy Dump Truck owners out there and we know other owners are having the same problem. But no GM dealer has these tanks and we use these dump trucks for everyday operations here at the Military Base. I need to have them switched out before winter as they are leaking and GM has no extras and/or does not have a build date for them? How are companies supposed to operate owning GM Products and not able to get parts for them?

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General Motors Brakes

My 2004 Chevy Colorado with only 31000 miles had an ABS sensor light come on and I took it to a service center. I was told that including labor this would cost about 600 dollars. A little later the mechanic called back and said that I also neede new brake hubs on the front because of a terrible design. This would cost another 600 dollars for a grand total of 1200 dollars. They checked the internet and no recalls were found. My question is why not. I also read many of the same complaints and as I would like to get some of my money back I also wonder about GM commitment to Safety. Whatever it takes for a recall shoul happen in this case.

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Tareytonman
Danville, US
Jan 25, 2011 4:41 pm EST

ABS Sensor light on Colorado; I had this happen to me. As it turned out, the ABS sensor is located in the wheel bearing casting assembly. It was the wheel bearing that was going out...and it did, at 50K, and I was 800 miles away from home. This is a routine problem for all Chevy and GMC trucks according to my mechanic. Get them replaced promptly. My wheel fell off. Haven't had a problem since I replaced them with Timkin bearings. Cost should be approximately $335.00 per wheel. No cheap fix!

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ayoho
, US
Jan 13, 2011 3:37 pm EST

My 2004 Chevy Colorado with only 51000 miles had an ABS sensor light come on and I took it to a service center. if I sell my first born, then I can afford the repair bill with no promise that it will be fixed. But when I apply the brakes the brake peddle kicks back, and it takes almost both feet pushing down while the peddle kicks back trying to stop. And I have had other Colorado owners ask me if I have the problem we are talking about. Wow!

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Rich Yanick
anywhere usa, US
Jan 03, 2011 9:18 pm EST

I have a chevy Colorodo as well. 2006 and it was under warranty when mine happened. First the left sensor was bad, then the right. They tried replacing only one. I say this b/c after further investigation, apparently when one goes you have to replace both b/c it throws the other sensor off. I do have a 2nd issue that is not covered. I just got my Truck back today. My heater only works on the highest setting. Another issue (check the web). Apparently they have a faulty wire harness that in some cases can catch the truck on fire. I had them save the harness and sure enough it is burnt on the end. No recall. I am trying to find out where to contact Gm to pressure them to pay for it. By the way I only have 39, 000 miles and the harness and resistor cost me 150.00.

General Motors In-depth Review

Company Overview: General Motors (GM) is a renowned American automotive company that has been in operation for over a century. With its headquarters in Detroit, Michigan, GM has established itself as one of the leading manufacturers of automobiles worldwide.

Product Range: GM offers a diverse range of vehicles, catering to various segments of the market. From compact cars to SUVs, trucks, and electric vehicles, GM provides options that meet the needs and preferences of different customers.

Quality and Reliability: GM is committed to delivering high-quality and reliable vehicles to its customers. With stringent quality control measures in place, GM ensures that its vehicles meet the highest standards of performance, durability, and safety.

Innovation and Technology: GM is at the forefront of automotive innovation, constantly integrating advanced technologies into its vehicles. From cutting-edge infotainment systems to autonomous driving features, GM strives to enhance the driving experience and stay ahead in the industry.

Customer Service and Support: GM prioritizes customer satisfaction and provides excellent customer service and support. With a wide network of dealerships and service centers, GM ensures that customers receive prompt assistance and maintenance services for their vehicles.

Pricing and Value for Money: GM offers competitive pricing for its vehicles, providing customers with value for their money. With a range of financing options and attractive incentives, GM makes owning a quality vehicle affordable and accessible.

Environmental Sustainability: GM is committed to environmental sustainability and has taken significant steps to reduce its carbon footprint. With the introduction of electric and hybrid vehicles, GM aims to contribute to a greener future and promote sustainable transportation.

Safety Features: GM prioritizes the safety of its customers and incorporates advanced safety features into its vehicles. From advanced driver-assistance systems to robust structural designs, GM vehicles are equipped to protect occupants and prevent accidents.

Reputation and History: With a rich history and a strong reputation in the automotive industry, GM has established itself as a trusted and reliable brand. The company's legacy of innovation and quality has earned the trust and loyalty of customers worldwide.

Financial Stability: GM has maintained financial stability over the years, ensuring its ability to invest in research, development, and manufacturing. This stability reflects the company's commitment to long-term growth and sustainability.

Market Presence and Competitiveness: GM has a significant market presence and remains competitive in the automotive industry. With a strong global footprint and a diverse product range, GM continues to attract customers and compete with other leading manufacturers.

User Reviews and Ratings: GM vehicles have received positive reviews and ratings from customers worldwide. Users appreciate the performance, reliability, and features offered by GM vehicles, making them a popular choice among car buyers.

Awards and Recognitions: GM has been recognized with numerous awards and accolades for its vehicles and contributions to the automotive industry. These accolades highlight GM's commitment to excellence and innovation.

Social Responsibility Initiatives: GM actively engages in social responsibility initiatives, focusing on areas such as community development, education, and environmental conservation. Through these initiatives, GM strives to make a positive impact on society.

Partnerships and Collaborations: GM collaborates with various organizations and partners to drive innovation and address industry challenges. These partnerships enable GM to leverage expertise and resources, fostering growth and development.

Accessibility and User-Friendliness: GM prioritizes accessibility and user-friendliness in its vehicles. With intuitive interfaces, ergonomic designs, and advanced connectivity options, GM ensures that customers can easily navigate and enjoy their driving experience.

Warranty and After-Sales Services: GM provides comprehensive warranty coverage for its vehicles, giving customers peace of mind. Additionally, GM offers a range of after-sales services, including maintenance, repairs, and genuine parts, to ensure the longevity and performance of its vehicles.

Online Presence and Digital Experience: GM has a strong online presence, offering a seamless digital experience to customers. Through its website and mobile applications, customers can explore vehicle options, schedule test drives, and access information and resources conveniently.

International Expansion and Global Reach: GM has a global reach, operating in various countries and expanding its presence internationally. This global expansion allows GM to cater to diverse markets and meet the needs of customers worldwide.

Future Outlook and Growth Prospects: GM's future outlook and growth prospects remain promising. With a focus on electric and autonomous vehicles, GM aims to lead the industry's transformation and continue delivering innovative solutions to customers.

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