General Motors
reviews and complaints

On Friday 7/17 my 2008 Buick Enclave stopped working in the middle of a local & busy Highway 6. The car one hour earlier would not go in to reverse or drive. I gave it a break, turned it off and it went in to drive one last time after this.

After getting it to go, it stopped in the middle of a highway where other drivers were able to move me to safety after several attempts between my mother and I failed.

It was approximately 2pm on 7/17 when I learned from my regular State Farm insurance that this sort of thing would not be an issue I am covered under my Full Coverage with their company. I than turned to CarMax MAXCARE proveded through a warranty coverage company CarMax outsources to. This company is an inbound call center. This "covers" my used car purchase up to 200, 000 miles and "covers" transmissions, which was the apparent the failing part on the car.

MAXCARE told me to get the car to a repair shop (at no cost to them, towing would not be covered). My State Farm insurance covered towing to the nearest auto shop but not to a Buick/GM Dealership. It was taken to Leadfoot Linda's in Avon, CO. MaxCare told me all I needed to do is get a diagnostic and they would promptly get me into a rental car so I could get my four children at preschool and camp later that Friday afternoon.

The towtruck was unable to get the car from the side of the road until 5pm but the shop agreed to get the car looked at and diagnosed, staying extra hours to do so. They called MAXCARE and faxed the diagnostic but MaxCare was not opened when they did this. They left a message and sent a fax.

Leadfoot Linda's is closed on Saturday and Sunday and MaxCare would not accept their diagnostics via messages/fax as acceptable diagnosis so I was left without a car or a way to transport my 4 children for the weekend.

On Monday July 20, 2015 MAXCARE told me the shops diagnostic would not be sufficient and they would instead now have to take the transmission apart to reveal the reason for failure before covering the rental car. This would be approximately 8 hours of labor by the shop, an estimated $1000 that I would have to accept fees for, and it would be to MaxCare disgression whether or not they would cover the repairs or diagnostic.

On Tuesday July 21, 2015 I got to the airport because my rides were no longer available to get me to work and my children to school. I spent my last dollars on a car that would accommodate my kids and I to "buy me" two days of getting us around town and hope for a diagnosis.

July 23, 2015 I called Leadfoot Linda's to see how things were coming along. The tech assigned to my vehicle was unavailable and having family emergency. It was unknown when he or they would get to the diagnosis of my car. After my fourth call to Leadfoot Linda's they mentioned to me that this was a common issue with Enclave's and Rendezvous' coming in to the shop. They suggested I contact Buick GM with my VIN number because it was very likely that this was another recall.

I called CarMax after that to double check and see if they could help me at all. They aslo told me to contact GM Buick because after looking at the initial diagnostic along with my year/make/model and VIN number this would likely be one of two warranty issues. The transmission issue and also the Side Airbag recall. MaxCare ended up giving me all of the information to contact Buick / GM, and I did.

When I first got purchased the car from CarMax I contacted the dealerships in the area to have the known airbag recall taken care of as instructed by CARMAX. The repair was never taken care of due to high volume of repairs in my nearest dealerships and them not offering replacement transportation while they had the car with no known duration for repair. I'm a mother of four, have no child support for my kids ages 7, 5, 3, 3. I cannot be without a car, which is why I'm taking the time while at a computer at my job...to make every effort possible to point out a major flaw in "special warranty coverage" for something that was no fault of my own.

My first call to Buick GM was amazing. I spoke with an adjuster name George who I spoke with for over two hours setting up repair, towing, free diagnostic and repairs. At the end of the two hours, George got off the line after speaking with a Dealership in Silverthorne (Cheryl suggested we take it to Glenwood Springs due to high volume of repairs and estimated date to LOOK at the car being 7/23) Javier with Mtn Chevorlet, told George and I on a threeway call that he could get the car in right away, would get me right in to a lender or Rental Car straight away and all of the above was agreed to at no charge to me.

Meanwhile, George explained to me the issue was common and they would take care of this under Special Policy Warranty "14404" specific to Enclaves, Rendevous etc.
This warranty covered a crack 670/675 in all AWD Buicks and my VIN number fell into the bad bunch.

When George disconnected from the call, the dispatcher told me I would need to give her $100 which I did not have and the entire plan evaporated.

7/23 I called Buick again in the morning only to be told none of what George set up is accurate. They called Javier on three way, and Javier said GM called him last night and they would not be servicing the vehicle anymore, that they had since become very busy and wouldn't be able to look at the car until possibly (no promises the following Thursday 7/30). The call was than escalated to a "Senior Adjuster" since I'd been misinformed by George. Steve, was very apologetic that nothing could or would be done with my car unless I figured out how to get the car to a shop and diagnosis.

I told Steve that I felt this was terrible customer service after being assured for two hours the night before by George and Buick that the tow, the diagnostic, and repairs would be at no charge to me. He told me he would look into it further and call me back. After three hours, and another day of panic that I would not be able to get home from work or pick up my kids AGAIN...I called Steve back. Steve was unavailable for the first of many calls. His coworker who told me she was sitting just a few seats away from Steve, ensured me he would return my call before leaving for the evening. Steve didn't call me back that night.

7/24
9am I called him, and Steve was unavailable.
10am I called back and Steve did answer and started to help me get the car towed as promised. He did make me pay $68for extra distance, quoted to me the night before $100. The 2nd dispatcher Askia quoted me $190. He called another dispatcher Lilliana who made the fee $68. My mother paid this fee for me.

The approval took 1 hour, but the car was setup for transfer to Mountain Chevrolet, Glenwood Springs. After the car was picked up I received a text message that the car was being transferred to Berthoud Motors, Glenwood Springs (never mentioned to me). I called the towing company and let them know I thought the car was going to Mtn Chevrolet. They told me they were given Berthoud Motors.

I called Berthoud Motors to follow up on the time frame I'd be looking at in diagnostics/repair and whether or not they would be as accomodating as Javier was at Mtn Chevrolet. I asked about the lender vehicle or rental set up for me that was offered by Mountain Chevrolet.

Not only did the gentleman tell me they were very busy and would not be looking at the car until the following Thursday (the same date that Leadfoot Lindas, the Chevrolet dealership in Silverthorne, Berthoud Motors, AND Mountain Chevrolet, Glenwood Springs [after telling us the opposite before speaking with GM told me the night before] since the incident on 7/17), but they would offer no rental car until after diagnostic and that remains unknown today 7/27/15.

I called Javier back and he explained to me that GM contacted him after my three way call with George, and he could no longer assist me. I've since played phone tag with Steve and spoken with Andrea (also a senior advisor) to help me while Steve was unavailable.

I have spent $289 in rental car fees, $68 in extra miles of towing to Glenwood Springs, and have no way of renting a car. I live in the mountains, there is no bus route near my home located atop a two mile incline.

The only offer I've had so far to assist me while GM/Buick makes time to diagnos my car is from Carmax to have their discounted rates of $30 a day for a midsize vehicle which would not hold me and my four children.

Possible job loss, possible loss of spots at day care AND camp I have my children in but cannot GET to while I am out of a car. I am a single mother, do not have extra car laying around, my friends and family work and we live up a two mile hill which I cannot walk my children up if we were to attempt using local bus routes not servicing our location.

Any suggestions in saving jobs, daycare, and camp spots? This is a life derailing situation and I have not heard from ANYONE, about my car...it has now been 10 days with no transportation and if I took CarMax discount it would have cost me $390 in rental in addition to the $285 and $68 I've already put into this fiasco.

Dear General Motor (GM) Customers and loyal supporters

This is just a letter from a customer who does not want to complain, but rather to vent his frustration in a simple letter which will probably not capture any of the emotions felt during this ordeal with General Motors (GM).

I have always loved the company and as a student (8 years ago) I have always had my eye on some of the cars they had produced over the years, but unfortunately I was not in the position to buy one of their cars. After a couple of years of work I decided to buy a Chevrolet Cruze 1.6 (2013 model). I bought the car as a demo back then and it had +-6000 km on the clock (2014).

Excitement from our first road trip (Dec 2013) with the car was quickly spoiled when we got stuck next to the road on about +- 8000 km’s. This happened on a vacation to Port st Johns and those who know this vacation spot will know that is a bit rural and that there is not allot going on there, but the stray dog fight on my car and the gun fight next to me made me wish that I was in my old 2004 Opel Corsa.

GM responded well to my call and the car was (if I recall correctly) collected the following day by a rather shaky looking truck and driver, but I was informed the following day that they received the car and that they will keep me up to date. The following day I received a call from them informing me that the car is ready to collect and that I was responsible as I did not press the clutch deep enough and the car got stuck in 5th gear (yea right). Unfortunately they could not deliver my car to me again and they brought me a rental and I had to collect the car from Mthatha (quite a drive on those roads).

A Couple of months passed and then we were ready for our next trip to Plettenberg bay (Dec 2014). We had a good drive to Plett, but the vacation was soon spoiled again when the car got stuck in 5th gear again (probable my fault again). Their service / assistance were quite good, but unfortunately no rentals were available. We were very fortunate though that one of our relatives was on vacation nearby and we could borrow his car.

The car was towed again and the mirror was scratched. Two days later I was phoned to collect the car in (Wilderness or George if I recall correct), but we were able to collect the car in Knysna. A week later we were luckily safe in Bloemfontein again, but a couple of days later the car did the same 21000 KM’s.

I lost all my faith in the car and unfortunately I felt that I had to make a change (Jan 2015) and my plans were to do so at different company, but as fate may have it I bought an Opel Astra 1.4T (2014 Demo). It is a lovely car except for the buzzing noise when you press the brake and the car is pulling to the left (only to be fixed by slotting the wheels (same as the Cruze). They inspected the car and after the second time and a lot of emotion (from both sides) it was determined that this is standard on the 2014 models and it is because of a vacuum that needs to form. I have accepted the noise though it is driving me crazy and it is really not the companies fault, but again I was disappointed as the more expensive car also had an issue and this was not pointed out (even when I have asked).

My wife also drives an Opel Corsa and it is fourth one in the family and recently I took it for the 90 000 km service, where after the lights would not switch off (again not their fault). Over the phone it was also communicated to me what I’m being charged for and one of the items was the cars remote battery, which would have been nice and appreciated if the car had a remote and not just a key. This was probably just a standard quote and it was resolved, so again no major issue. I took it in a week later and I had to sit around for 30 minutes, only to find the person helping me having a smoke brake and me and the driver (GM person dropping me off at work) standing around and not sure if they need some details from me or not. Again this was not a major quality issue, but poor communication and lack of urgency.

Some of you will read this letter and will wonder why the above was an issue for me and I would like to clarify that by the following:

I’m not a person who usually complains (I hate it) and usually I’m very reserved when it comes to speaking my mind, but for some reason the communication and attitude from the GM employees was so bad that it brought out the worst in me. I’m also not saying that the company or one of the cars I bought is not of good quality, but it just feels that (and this is just my experience and opinion) nothing ever goes right when I’m doing business with them.

Kind Regards

A Frustrated and concerned customer

Bought a 2013 Chevy Cruze. It has 29000 miles on it and the clutch went out on it. Cheverlot says not under warranty and they will not fix it. I will never buy another GM product again. Won't even stand behind the products that they make.

I bought a Cadillac BLS Sedan Car in 2008. The dealer does not have adequate tools to repair this car. I went to buy a right hand side tail light and was told that the item is no longer manufactured. I now drive around a car with a broken tail light and worse the dashboard cannot be cleared as they said they do not have the adequate equipment. This has been going on for about six months now.

Here is the copy of the letter to the GM CEO

Garry Ioffe, 240 Thelin Ct., Wilmette, IL 60091
[protected]
Chevy HHR, VIN

Dear Mrs. Barra

I bought a used 2010 Chevy HHR in February 2011. After a few months the traction control started malfunctioning. Usually this occurred on a dry and smooth pavement where traction control is not needed.
As I approach 40 mph, suddenly the dash board warning light appears and the car starts shaking.
When I reduce speed to 15 to 20 mph then the warning light disappears and the car again behaves normally. However, upon gradual acceleration to about 35-40 mph this issue repeats up to 7 times in a row. I usually press the Traction Control button, but it does not help.
Suddenly, the car seems to work normally for a few weeks or even a one or two months and then the issue begins again.

I attempted to resolve this at Jennings Chevrolet in Glenview, Illinois.
I was advised to replace all four tires. I paid over $700, but that did not help.
Afterward, I was given a recording device to record the code of the problem.
I used this device to record several (4 or 5) episodes, but upon returning the device to the technician, I was informed that nothing was recorded. I was given the device again to use for several months, and I pressed the Record button during five occurrences. When I brought the recording device back, I was told that nothing was recorded. I was then asked to leave the car for a technician to drive for a week with the hope that he could record something using a different device. Again nothing was recorded.

Not being able to fix my problem, Jennings offered me a $5, 000 certificate that was issued by GM. This certificate is a nice gesture but it is not enough to help me, considering my situation. The certificate is only good for a new GM vehicle and since the Chevy HHR model is no longer being manufactured, the only car which has a cargo space like HHR model is Equinox LS. The amount of trade-in credit I could potentially receive for my car is approximately $4, 000 ( from Kelly book), plus the GM certificate of $5, 000 still leave me with roughly $12, 000+ of out of pocket expense, which I cannot afford. When I bought my car I was expecting to be able to drive it safely and comfortably for about 10 years, but this recurring problem is preventing me from being able to drive safely. Every time I get into my car, I feel like I am risking my life. I have been suffering with this problem since February of 2011 and there is no resolution in sight.
What would you do in a situation like mine? Would you like to drive unsafe car?

I use to be a GM fan. In 1989 I bought a used 11 yrs old Chevy Station Wagon, 8 cyl. I was driving it for 3 yrs and still the engine was working like new. Later I had Buick 6 cyl and used it for many years without problems. I believe that GM can make good and reliable cars.

What I am hoping is that you can find a way to help me replace my existing car with a reliable car that has a cargo space like Chevy HHR or lager without any additional expense, as a way to compensate for the risking and suffering dur5bing all these years.

Thank you for considering my situation,
Garry

Anyone who purchased lifetime rustproofing through GM Goodwrench service center in the 80's and still has the vehicle, you no longer have coverage! GM has violated all the contracts and ended the program without notifying any of it's customers.

When finally contacting someone at GM that wouldn't just ignore me (due to me threatening legal action) it took them almost a month to even figure out any information on this product. Then it was all denial as usual. End result, we paid for lifetime protection, got screwed, and they don't care. They try to say that this was a third party company unaffiliated with GM...really...GM Goodwrench service center is no part of GM!

I called a GM Goodwrench fluids specialist and he was more than happy to help me until I gave him my contract number.

After that he would never pick up the phone when I called or return any of my messages ever again.Typical GM runaround, if there is a problem, ignore it until it goes away.

I bought a 2008 Chevrolet Silverado 1500 4x4 at the end of February 2014 from a Ford dealership. The truck had 54, 000 miles on it and ran perfect. Fast forward to October 25, 2014. I was sitting in line at the car wash and my truck started to run rough and then the traction control and stability track light starts flashing. The truck at this time had 65, 000 miles on it. So I drove it to the local Chevrolet dealership and explained to the service person at what had happen. He told me that he could take a look at it but it would probably be tomorrow since he had a skeleton crew and only one truck guy working that day. I told him no problem just call me when you find out something. The service person called me Monday morning to tell me the problem which was a defective valve cover that GM had a revision on. He explained to me what the process was and how much it would cost me. Being the person I am I said that GM should be paying for this and not me due to the fact that it was a manufacture defect, He advised me to call GM, so I called GM directly and of course they weren’t willing to take care of the problem. Unless it is a safety issue they weren't going to fix it. Well I'm here to tell you that is BS. This is clearly a GM defect that GM was willing to give me a 5% discount on a $475.00 repair bill. This was told to me that it wasn't a recall that it was a revision of the valve cover which means that this particular "revision" was not made public because it would cost GM millions to fix. I have been on several GM blogs with people having the same problems and having oil consumption problems as well. GM wants the customer to pay for their defective parts and pay for the labor to do it. GM needs to step up to the plate and fix these problems. No wonder the government bailed them out "GM - Government Motors" I can tell you that I will be fixing the problem my self and selling it the first chance I get.

My 2013 Malibu has 26.6K miles on it and has a noise that can not be identified by the service dept or GM and refuses to assist in getting another vehicle that is in working order.

Since the dealer service dept could not identify the noise after 3.5 weeks, they had a GM engineer come in to review and fix, and instead of fixing a noise that they can't identify, nor repair, they REDUCE the noise by 90%, not fix. You can't fix what you don't know and they were never able to isolate the issue. If I take the car back for the same issue, there is nothing they can do about it because they don't know what the noise is and have exhausted all remedies to fix 100%, only reduce the noise by 90% is the only fix. I bought the car thinking it would be working 100% of the time, and now I have a 90% reduced noise vehicle that GM has deemed safe to drive, although they don't know what the issue was causing the noise.

I worked with the dealer, who asked GM to assist with incentive monies to get out of my car and get a car that works and has no noise 100% of the time. GM refused stating it's under warranty and that should cover it. How can it cover it, when no one knows what the "it" is and I still hear the noise, only muffled to 10% of the time. GM is not treating me fairly as a consumer, especially in light of the issues they are currently experiencing with other vehicles. Who's to say that the unidentified noise does not turn into a future recall issue and is a safety issue? How can they deem something safe when they can't identify what "it" is? What happens when my warranty is up and God forbid it's something major that I could have avoided, just by GM assisting me. GM...pls advise. You would not want your mother to drive a car that has issues that you can't identify, so why wouldn't you care enough about your long-standing customers and do what is right? With my car being a 2013 I owe a lot and incentives would assist me. After all, it was not my intent to go car shopping so soon after purchasing my vehicle, only a year later, because you failed to sell me what your site advertises as a safe and reliable vehicle.

My case number for this: 71-[protected] My email is: [protected]@sbcglobal.net My phone is: 847.877.9336

Dear Sir,

I would like to inform you that I had received the worst service during the time I had dealt with the franchises of Chevrolet in Egypt. Being neglected and received many false promises from their

side made me extremely frustrated. I had a Chevrolet cruise 2010 bought it from Yassin (Approved Franchise) and had all maintenance and services in an approved franchise named (El-deeb)

located in Maadi, Cairo. Suddenly I experienced a gearbox malfunction which totally disabled the car. I went back to service center in the 28th of June and they inspect the car and told me that the

gear box need to be replaced as it’s totaled and added it’s a manufacturing deficiency and they are going to contact Mansour Chevrolet and replace it ASAP. Since then I had received many false

Promises. First they told me one week and I am going to receive the car. After they failed to fulfill the date they told me I had to be charged for 30 percent of the gearbox value. After I sent a

Complain to Mansour they called and informed me they will deduct the charge to be 10 percent of its value. I had approved the value as I was paralyzed with no car for a month. Since the 1st of

August I had been informed that the gearbox is coming from Korea and will reach the Service center the 24th of August. Today I had been informed that the gearbox didn’t arrive and they

don’t know when it going to be delivered. I want to know which kind of service you are offering. This is the worst decision I had took to deal with such unprofessional individuals. Please, your

intervention is mandatory or else I regret to inform you that I will be going to court and press. I really can’t imagine that a brand like Chevrolet could mistreat their customers in such ways.

Finally, I would like to receive the proper quality of service and treatment and also, compensation for the hilarious treatment I had and for renting cars for 2 months with no response from the

Company supposed to be one of the trusted brands worldwide in the vehicle industry.

Your Fast response is extremely critical.

After purchasing a new car in 2010 a 2011 chevy malibu lt. After 40000mil i had to replace a transmission. That was covered and then after getting the car back the throttle body went on the car not covered so out of pocket espense. Then in may 2013 about 78000mil. Car has to get a second trans. Then after getting the car back then in june 2013 the oxygen senors go, though my 100, 000 mil warranty was still working. The gm specialist (Amy) in detroit said to me that we have done casue we offered you extended warranty for the trans,

I own 4 GM products;

1994 GMC Sanoma (White)
1995 GMC 2500 PU (Blue)
1996 GMC Suburban (Tan)
2000 Buick LeSabre (Gold)

The reason for this communication is an apparent defect in GM product paint products. I have noticed this problem for many years from a large number of GM cars & trucks I have seen on the road.

The problem starts with the clear coat coming off in large areas and then the paint down to the primer. All 4 of my GM’s have this problem on the roof, hood and dexk lid.

As you can see, none of my vehicles are new and with this inherent paint problem that seems to be prevalent with GM products, I am very reluctant to consider rplalceing any of them with another GM product.

True, I have seen Ford & Chrysler products with this problem also, but I will tell you that I have not seen more than a few GM’s over 10 years old that still had paint on the hoods, roofs, or deck lids. Not so with Ford or Chrysler.

Sad selling point for GM.

Purchased a hhr from robbins auto mall humble texas. It was purchased new. Been in dealer 6 times for door locks sticking. Allthe door locks are sticking now. I have video of being locked in my hhr. Showed video to dealer and service tek and lawyer from gm s main office. They have given me a componet coverage letter. The door locks are still stickiing. They dont
Feel getting locked you vehicle is dangerous. We asked gm
To take the vehicle back they want its not dangerous. Let gm know how you feel.

Had my truck in multiple times I own a 01 chevy silverado 2500hd with a duramax diesel. Within the last year I have done injectors, injector sleeves, injector pump, water pump, head gaskets, oil cooler, transmission. And many more parts. I have had a better business complaint with ron tonkin because I had my truck in there 3 or 4 times and they said it was normal and so I opened a bbb complaint finally they said the injector pump was bad then after another technician looked at it they said it was the injectors. So they misdiagnosed my truck 3 times now the oil cooler is leaking and two out of the three leaks is there fault because it's connected to the water pump and so I took it to them and they charged me 103.00 this time to misdiagnose my truck I took my truck to alan webb chevrolet in vancouver, wa and they took pictures to prove that if ron tonkin were to fix my truck it still would have a leak and I called ron tonkin and complained they never called me back. My complaint is not only that gm makes a low quality vehicle with problems but who do they also certify to work on there vehicles and what classes do they have to take becaus they are also low quality repair facilities that carry the chevrolet certified name.

I bought a new 2012 CTS. When I get on it a little bit just before it shifts gears it makes a sound that sounds like all the baffles in the muffler or cat is going to fall out. I took it my dealer and they hear it also. They took another 2012 CTS and it does the same thing.
I got a case number from GM (71-[protected]). They tell me there is nothing they can do. I have had 5-6 people tell me that the car sounds like it is falling apart when I step on it. The dealer hears, GM knows about it and will not do anything. What do I need to do to get some results. I am not bad mouthing the dealer, they have done everything they can at this time.

I have 2011 Silverado LS 1500, and on several occasions the truck has took off on its own. The first time I had my foot on the break and the rpms jumped to 2000. The second time a was backing up and the truck took off, rpms around 3500, and I crashed the truck. The third time, I was turning a corner, my foot on the break, when the truck just took off.

I bought brand new 2010 Equinox from Doug Marshall in Grande Prairie on October 29 2009 I just relised that the right tail light was not working and also the signal light I took it to Murry GM in Fort St John the light has water in it Murry GM told me that there is a after market hole drilled into the back side of the light and that warranty would not fix it and that the other tail light is the same I called the main dealer and they said the same if there is some one else with this same complaint could you please let me know Murry GM have photos

Actually I bought my car from Mansour Chevrolet October 2008 Opel Astra enjoy because I heard that is a very good car... After 2 years I had problem in the gearbox! I went to the hire maintenance to solve this issue and they told me that the Disk and cylinder must be replaced and it will cost within 5500LE i told ok...after 1 week they told that there is another issue and it will cost another 10000LE, I refused because they didn't tell me from beginning...so I took the car to reform it out of the authorization... I fixed it and after several weeks I found another problem ...and this time they told me that the control unit of the gearbox is damaged...so I asked to fix it and buy it because there is a lot of problems in this car and am fed up...They replied we can’t fix it and I must to buy it from the Maintenance of power of attorney Opel in Egypt... I called them to ask for the control unit ...they replied they haven't this part and also it is not available in Germany and I must request a special order for this part from Germany and it will take minimum 1 month to be delivered ...And they told me that they maybe will not accept my car because I fixed it out of the Maintenance of power of attorney Opel ... and I have several months without car and am really fed up and I don’t know what could I do to solve this issue...And sorry to tell you that is the worst car ever I had …and after the launching of the new shape of Opel Astra ..I thought that I must buy it ...but now I’ll rethink [protected] times to don’t buy the brand Opel again!Now I want to know is it normal that the control unit of the gearbox be damaged after 2 years?!And what could I do to get back my car working again?!
Your prompt reply is highly appreciated...

N.B:this was the complaints which i sent before 2 times to General Motors without any reply...

This is a True Happening
Cheverolet Cars (united states) is one of the most admired car companies.I have been a customer of Chevy in United States for sometime now and appreciate the good customer service However here in india had a very very bad experience which makes me think are the Company Overseas really are concerned whats happening around.Well here is something for the starters.
Wife of An officer n a Galantry Awardee of 1971 war Late Wg.Cdr R.C Bedi, I Rita Bedi is fighting for justice.Hope someone might hear her.On 11th oct 2010 we took a Chevrolet Beat (LT) Red Colour Car from RSA Motors, 68 Industrail area Panchkula.The cost of the car told to us was 378000/- and accordingly we had made a demand draft for the some and gave cash partially and went personally to Ambala depot to deposit hence take the delivery of the car.
SAD FIRST EXPERIENCE
Mr Ritesh an Exective of RSA Motors was there when we had everything done however this is the first bad experience we had.The company asked us to pay extra 5000 cash for metalic colour which was never told to us and and extra 15000 cash for assosries put by them without our knowledge.As we refused to do that we had no choice as the smart company people first had already presented with the bill and insurance.Being a house wife alone i agreed to pay the amount for which i was later in the evening given a recepit made on Word application and without any company seal.The car was delivered.Later in the evening when i contacted my friends all told me to check with the company for extra payment given.To my surprise when contacted Mr.Ritesh he came home and personally begged not to tell company about this as his job will be on stake n that he will provide will original recipts.He till Date never showed up.

SAD SECOND EXPERIENCE
Within 3 Months the car started giving trouble.While Driving home the car suddenly stoped and would not start again.On calling Cheverollet no one came forward for almost 2 Days.After almost breaking down in tears when finally contacted the break down service.they insisted to get the car towed and get it to the repair shop as they did not have any crane service.we had to do all by ourself n even paid for something company is at fault.all bills are still with me.The company Service advisor n Works manager Mr Shashi had no idea what happened with the car even after hours of inspection.Finally they had to make an international call to find out what has gone wrong.Now the complete car was opened as there was a Manufacturing Fault of some wire/s.Later to my surprise they asked me for charges of labour.Heights of cheating and manuplation is what Chevy RSA dealers are here.

RECENT SAD ONGOING THIRD EXPERIENCE

After the service of the car while driving the AXEL part Tie Rod of the wheel broke, which is RISK TO LIFE WHILE DRIVING. The car going even at 40kmph can turn or roll over killing all instantly or indulge in an accident risk of life to others.This is a part we are talking about cannot be broken by itself.It is an manufacturing fault of Cheverolet India.When contacted the head office they kept on transfering the call one department to another.It was 9.30 am in the morning and till 1 pm afternoon sameday no one could come directly from the company on the phone.Finally we had the same Works manager on Phone n says we are having a lunch break so no one is available.PLease contact the head office or customer care or you can get the car towed and get it to repair shop.That was the end of the road for us.After calling the owner/CEO of RSA MotORs finally two people showed up and after inspecting told us this was an manufacturing fault from the back n they are also in a fix as the company/cars are not worth buying.One of them satpal singh even said nothing will happen here and no one will listen.the works manager came just for 5 mins and went back saying 'we have to take it to the company open the car enitrely n see if it can be fixed or if we have the necessary part'.

Its a shame and i have no words for the the company were the workers are against their own.Chevrolet is a good company in u.s and we have a many cars of the company in united states however in india this is what happening.i have paid for the car from own hard earned money working round the clock to protect and gaurd the very people who are today cheating us.Cheverolet RSA Dealers are the worst dealers and more worst people to deal with.
Now i have decided if the company is not ready to return either our entire money invested or a brand new car i Rita bedi will not give up until something is done about it.If this can happen with me it WILL happen with you all.If Chevrolet thinks we can be played with they thought wrong and messed up with the wrong people.Even if today i have to move to the court i will as i have full faith in our legal system here in India.I have all the documents n conversations details of the company hence i would now approach the company one last time.
MY CAR DETAILS :
Owner : Rita Bedi w/o Wg.Cdr R.C Bedi
H.No. 1071, Sector 11, Panchkula, Haryana-134109.
Mobile No. [protected]
Make : General Motors India Ltd
Model Name : Beat LT Petrol
Car Registered No. HR 03L 7907

Purchased from : RSA MOTORS, plot no.68 industrail area phase 1 panchkula haryana phone : [protected] workshop :[protected]

Delivery Date : 11/10/2010
VIN : MA6BF482FAT020845
Engine No. : B12D1182372KC3