General Motors
reviews and complaints

Bought a 2013 Chevy Cruze. It has 29000 miles on it and the clutch went out on it. Cheverlot says not under warranty and they will not fix it. I will never buy another GM product again. Won't even stand behind the products that they make.

I bought a Cadillac BLS Sedan Car in 2008. The dealer does not have adequate tools to repair this car. I went to buy a right hand side tail light and was told that the item is no longer manufactured. I now drive around a car with a broken tail light and worse the dashboard cannot be cleared as they said they do not have the adequate equipment. This has been going on for about six months now.

Here is the copy of the letter to the GM CEO

Garry Ioffe, 240 Thelin Ct., Wilmette, IL 60091
[protected]
Chevy HHR, VIN

Dear Mrs. Barra

I bought a used 2010 Chevy HHR in February 2011. After a few months the traction control started malfunctioning. Usually this occurred on a dry and smooth pavement where traction control is not needed.
As I approach 40 mph, suddenly the dash board warning light appears and the car starts shaking.
When I reduce speed to 15 to 20 mph then the warning light disappears and the car again behaves normally. However, upon gradual acceleration to about 35-40 mph this issue repeats up to 7 times in a row. I usually press the Traction Control button, but it does not help.
Suddenly, the car seems to work normally for a few weeks or even a one or two months and then the issue begins again.

I attempted to resolve this at Jennings Chevrolet in Glenview, Illinois.
I was advised to replace all four tires. I paid over $700, but that did not help.
Afterward, I was given a recording device to record the code of the problem.
I used this device to record several (4 or 5) episodes, but upon returning the device to the technician, I was informed that nothing was recorded. I was given the device again to use for several months, and I pressed the Record button during five occurrences. When I brought the recording device back, I was told that nothing was recorded. I was then asked to leave the car for a technician to drive for a week with the hope that he could record something using a different device. Again nothing was recorded.

Not being able to fix my problem, Jennings offered me a $5, 000 certificate that was issued by GM. This certificate is a nice gesture but it is not enough to help me, considering my situation. The certificate is only good for a new GM vehicle and since the Chevy HHR model is no longer being manufactured, the only car which has a cargo space like HHR model is Equinox LS. The amount of trade-in credit I could potentially receive for my car is approximately $4, 000 ( from Kelly book), plus the GM certificate of $5, 000 still leave me with roughly $12, 000+ of out of pocket expense, which I cannot afford. When I bought my car I was expecting to be able to drive it safely and comfortably for about 10 years, but this recurring problem is preventing me from being able to drive safely. Every time I get into my car, I feel like I am risking my life. I have been suffering with this problem since February of 2011 and there is no resolution in sight.
What would you do in a situation like mine? Would you like to drive unsafe car?

I use to be a GM fan. In 1989 I bought a used 11 yrs old Chevy Station Wagon, 8 cyl. I was driving it for 3 yrs and still the engine was working like new. Later I had Buick 6 cyl and used it for many years without problems. I believe that GM can make good and reliable cars.

What I am hoping is that you can find a way to help me replace my existing car with a reliable car that has a cargo space like Chevy HHR or lager without any additional expense, as a way to compensate for the risking and suffering dur5bing all these years.

Thank you for considering my situation,
Garry

Anyone who purchased lifetime rustproofing through GM Goodwrench service center in the 80's and still has the vehicle, you no longer have coverage! GM has violated all the contracts and ended the program without notifying any of it's customers.

When finally contacting someone at GM that wouldn't just ignore me (due to me threatening legal action) it took them almost a month to even figure out any information on this product. Then it was all denial as usual. End result, we paid for lifetime protection, got screwed, and they don't care. They try to say that this was a third party company unaffiliated with GM...really...GM Goodwrench service center is no part of GM!

I called a GM Goodwrench fluids specialist and he was more than happy to help me until I gave him my contract number.

After that he would never pick up the phone when I called or return any of my messages ever again.Typical GM runaround, if there is a problem, ignore it until it goes away.

I bought a 2008 Chevrolet Silverado 1500 4x4 at the end of February 2014 from a Ford dealership. The truck had 54, 000 miles on it and ran perfect. Fast forward to October 25, 2014. I was sitting in line at the car wash and my truck started to run rough and then the traction control and stability track light starts flashing. The truck at this time had 65, 000 miles on it. So I drove it to the local Chevrolet dealership and explained to the service person at what had happen. He told me that he could take a look at it but it would probably be tomorrow since he had a skeleton crew and only one truck guy working that day. I told him no problem just call me when you find out something. The service person called me Monday morning to tell me the problem which was a defective valve cover that GM had a revision on. He explained to me what the process was and how much it would cost me. Being the person I am I said that GM should be paying for this and not me due to the fact that it was a manufacture defect, He advised me to call GM, so I called GM directly and of course they weren’t willing to take care of the problem. Unless it is a safety issue they weren't going to fix it. Well I'm here to tell you that is BS. This is clearly a GM defect that GM was willing to give me a 5% discount on a $475.00 repair bill. This was told to me that it wasn't a recall that it was a revision of the valve cover which means that this particular "revision" was not made public because it would cost GM millions to fix. I have been on several GM blogs with people having the same problems and having oil consumption problems as well. GM wants the customer to pay for their defective parts and pay for the labor to do it. GM needs to step up to the plate and fix these problems. No wonder the government bailed them out "GM - Government Motors" I can tell you that I will be fixing the problem my self and selling it the first chance I get.

My 2013 Malibu has 26.6K miles on it and has a noise that can not be identified by the service dept or GM and refuses to assist in getting another vehicle that is in working order.

Since the dealer service dept could not identify the noise after 3.5 weeks, they had a GM engineer come in to review and fix, and instead of fixing a noise that they can't identify, nor repair, they REDUCE the noise by 90%, not fix. You can't fix what you don't know and they were never able to isolate the issue. If I take the car back for the same issue, there is nothing they can do about it because they don't know what the noise is and have exhausted all remedies to fix 100%, only reduce the noise by 90% is the only fix. I bought the car thinking it would be working 100% of the time, and now I have a 90% reduced noise vehicle that GM has deemed safe to drive, although they don't know what the issue was causing the noise.

I worked with the dealer, who asked GM to assist with incentive monies to get out of my car and get a car that works and has no noise 100% of the time. GM refused stating it's under warranty and that should cover it. How can it cover it, when no one knows what the "it" is and I still hear the noise, only muffled to 10% of the time. GM is not treating me fairly as a consumer, especially in light of the issues they are currently experiencing with other vehicles. Who's to say that the unidentified noise does not turn into a future recall issue and is a safety issue? How can they deem something safe when they can't identify what "it" is? What happens when my warranty is up and God forbid it's something major that I could have avoided, just by GM assisting me. GM...pls advise. You would not want your mother to drive a car that has issues that you can't identify, so why wouldn't you care enough about your long-standing customers and do what is right? With my car being a 2013 I owe a lot and incentives would assist me. After all, it was not my intent to go car shopping so soon after purchasing my vehicle, only a year later, because you failed to sell me what your site advertises as a safe and reliable vehicle.

My case number for this: 71-[protected] My email is: [protected]@sbcglobal.net My phone is: 847.877.9336

Dear Sir,

I would like to inform you that I had received the worst service during the time I had dealt with the franchises of Chevrolet in Egypt. Being neglected and received many false promises from their

side made me extremely frustrated. I had a Chevrolet cruise 2010 bought it from Yassin (Approved Franchise) and had all maintenance and services in an approved franchise named (El-deeb)

located in Maadi, Cairo. Suddenly I experienced a gearbox malfunction which totally disabled the car. I went back to service center in the 28th of June and they inspect the car and told me that the

gear box need to be replaced as it’s totaled and added it’s a manufacturing deficiency and they are going to contact Mansour Chevrolet and replace it ASAP. Since then I had received many false

Promises. First they told me one week and I am going to receive the car. After they failed to fulfill the date they told me I had to be charged for 30 percent of the gearbox value. After I sent a

Complain to Mansour they called and informed me they will deduct the charge to be 10 percent of its value. I had approved the value as I was paralyzed with no car for a month. Since the 1st of

August I had been informed that the gearbox is coming from Korea and will reach the Service center the 24th of August. Today I had been informed that the gearbox didn’t arrive and they

don’t know when it going to be delivered. I want to know which kind of service you are offering. This is the worst decision I had took to deal with such unprofessional individuals. Please, your

intervention is mandatory or else I regret to inform you that I will be going to court and press. I really can’t imagine that a brand like Chevrolet could mistreat their customers in such ways.

Finally, I would like to receive the proper quality of service and treatment and also, compensation for the hilarious treatment I had and for renting cars for 2 months with no response from the

Company supposed to be one of the trusted brands worldwide in the vehicle industry.

Your Fast response is extremely critical.

After purchasing a new car in 2010 a 2011 chevy malibu lt. After 40000mil i had to replace a transmission. That was covered and then after getting the car back the throttle body went on the car not covered so out of pocket espense. Then in may 2013 about 78000mil. Car has to get a second trans. Then after getting the car back then in june 2013 the oxygen senors go, though my 100, 000 mil warranty was still working. The gm specialist (Amy) in detroit said to me that we have done casue we offered you extended warranty for the trans,

I own 4 GM products;

1994 GMC Sanoma (White)
1995 GMC 2500 PU (Blue)
1996 GMC Suburban (Tan)
2000 Buick LeSabre (Gold)

The reason for this communication is an apparent defect in GM product paint products. I have noticed this problem for many years from a large number of GM cars & trucks I have seen on the road.

The problem starts with the clear coat coming off in large areas and then the paint down to the primer. All 4 of my GM’s have this problem on the roof, hood and dexk lid.

As you can see, none of my vehicles are new and with this inherent paint problem that seems to be prevalent with GM products, I am very reluctant to consider rplalceing any of them with another GM product.

True, I have seen Ford & Chrysler products with this problem also, but I will tell you that I have not seen more than a few GM’s over 10 years old that still had paint on the hoods, roofs, or deck lids. Not so with Ford or Chrysler.

Sad selling point for GM.

Purchased a hhr from robbins auto mall humble texas. It was purchased new. Been in dealer 6 times for door locks sticking. Allthe door locks are sticking now. I have video of being locked in my hhr. Showed video to dealer and service tek and lawyer from gm s main office. They have given me a componet coverage letter. The door locks are still stickiing. They dont
Feel getting locked you vehicle is dangerous. We asked gm
To take the vehicle back they want its not dangerous. Let gm know how you feel.

Had my truck in multiple times I own a 01 chevy silverado 2500hd with a duramax diesel. Within the last year I have done injectors, injector sleeves, injector pump, water pump, head gaskets, oil cooler, transmission. And many more parts. I have had a better business complaint with ron tonkin because I had my truck in there 3 or 4 times and they said it was normal and so I opened a bbb complaint finally they said the injector pump was bad then after another technician looked at it they said it was the injectors. So they misdiagnosed my truck 3 times now the oil cooler is leaking and two out of the three leaks is there fault because it's connected to the water pump and so I took it to them and they charged me 103.00 this time to misdiagnose my truck I took my truck to alan webb chevrolet in vancouver, wa and they took pictures to prove that if ron tonkin were to fix my truck it still would have a leak and I called ron tonkin and complained they never called me back. My complaint is not only that gm makes a low quality vehicle with problems but who do they also certify to work on there vehicles and what classes do they have to take becaus they are also low quality repair facilities that carry the chevrolet certified name.

I bought a new 2012 CTS. When I get on it a little bit just before it shifts gears it makes a sound that sounds like all the baffles in the muffler or cat is going to fall out. I took it my dealer and they hear it also. They took another 2012 CTS and it does the same thing.
I got a case number from GM (71-[protected]). They tell me there is nothing they can do. I have had 5-6 people tell me that the car sounds like it is falling apart when I step on it. The dealer hears, GM knows about it and will not do anything. What do I need to do to get some results. I am not bad mouthing the dealer, they have done everything they can at this time.

I have 2011 Silverado LS 1500, and on several occasions the truck has took off on its own. The first time I had my foot on the break and the rpms jumped to 2000. The second time a was backing up and the truck took off, rpms around 3500, and I crashed the truck. The third time, I was turning a corner, my foot on the break, when the truck just took off.

I bought brand new 2010 Equinox from Doug Marshall in Grande Prairie on October 29 2009 I just relised that the right tail light was not working and also the signal light I took it to Murry GM in Fort St John the light has water in it Murry GM told me that there is a after market hole drilled into the back side of the light and that warranty would not fix it and that the other tail light is the same I called the main dealer and they said the same if there is some one else with this same complaint could you please let me know Murry GM have photos

Actually I bought my car from Mansour Chevrolet October 2008 Opel Astra enjoy because I heard that is a very good car... After 2 years I had problem in the gearbox! I went to the hire maintenance to solve this issue and they told me that the Disk and cylinder must be replaced and it will cost within 5500LE i told ok...after 1 week they told that there is another issue and it will cost another 10000LE, I refused because they didn't tell me from beginning...so I took the car to reform it out of the authorization... I fixed it and after several weeks I found another problem ...and this time they told me that the control unit of the gearbox is damaged...so I asked to fix it and buy it because there is a lot of problems in this car and am fed up...They replied we can’t fix it and I must to buy it from the Maintenance of power of attorney Opel in Egypt... I called them to ask for the control unit ...they replied they haven't this part and also it is not available in Germany and I must request a special order for this part from Germany and it will take minimum 1 month to be delivered ...And they told me that they maybe will not accept my car because I fixed it out of the Maintenance of power of attorney Opel ... and I have several months without car and am really fed up and I don’t know what could I do to solve this issue...And sorry to tell you that is the worst car ever I had …and after the launching of the new shape of Opel Astra ..I thought that I must buy it ...but now I’ll rethink [protected] times to don’t buy the brand Opel again!Now I want to know is it normal that the control unit of the gearbox be damaged after 2 years?!And what could I do to get back my car working again?!
Your prompt reply is highly appreciated...

N.B:this was the complaints which i sent before 2 times to General Motors without any reply...

This is a True Happening
Cheverolet Cars (united states) is one of the most admired car companies.I have been a customer of Chevy in United States for sometime now and appreciate the good customer service However here in india had a very very bad experience which makes me think are the Company Overseas really are concerned whats happening around.Well here is something for the starters.
Wife of An officer n a Galantry Awardee of 1971 war Late Wg.Cdr R.C Bedi, I Rita Bedi is fighting for justice.Hope someone might hear her.On 11th oct 2010 we took a Chevrolet Beat (LT) Red Colour Car from RSA Motors, 68 Industrail area Panchkula.The cost of the car told to us was 378000/- and accordingly we had made a demand draft for the some and gave cash partially and went personally to Ambala depot to deposit hence take the delivery of the car.
SAD FIRST EXPERIENCE
Mr Ritesh an Exective of RSA Motors was there when we had everything done however this is the first bad experience we had.The company asked us to pay extra 5000 cash for metalic colour which was never told to us and and extra 15000 cash for assosries put by them without our knowledge.As we refused to do that we had no choice as the smart company people first had already presented with the bill and insurance.Being a house wife alone i agreed to pay the amount for which i was later in the evening given a recepit made on Word application and without any company seal.The car was delivered.Later in the evening when i contacted my friends all told me to check with the company for extra payment given.To my surprise when contacted Mr.Ritesh he came home and personally begged not to tell company about this as his job will be on stake n that he will provide will original recipts.He till Date never showed up.

SAD SECOND EXPERIENCE
Within 3 Months the car started giving trouble.While Driving home the car suddenly stoped and would not start again.On calling Cheverollet no one came forward for almost 2 Days.After almost breaking down in tears when finally contacted the break down service.they insisted to get the car towed and get it to the repair shop as they did not have any crane service.we had to do all by ourself n even paid for something company is at fault.all bills are still with me.The company Service advisor n Works manager Mr Shashi had no idea what happened with the car even after hours of inspection.Finally they had to make an international call to find out what has gone wrong.Now the complete car was opened as there was a Manufacturing Fault of some wire/s.Later to my surprise they asked me for charges of labour.Heights of cheating and manuplation is what Chevy RSA dealers are here.

RECENT SAD ONGOING THIRD EXPERIENCE

After the service of the car while driving the AXEL part Tie Rod of the wheel broke, which is RISK TO LIFE WHILE DRIVING. The car going even at 40kmph can turn or roll over killing all instantly or indulge in an accident risk of life to others.This is a part we are talking about cannot be broken by itself.It is an manufacturing fault of Cheverolet India.When contacted the head office they kept on transfering the call one department to another.It was 9.30 am in the morning and till 1 pm afternoon sameday no one could come directly from the company on the phone.Finally we had the same Works manager on Phone n says we are having a lunch break so no one is available.PLease contact the head office or customer care or you can get the car towed and get it to repair shop.That was the end of the road for us.After calling the owner/CEO of RSA MotORs finally two people showed up and after inspecting told us this was an manufacturing fault from the back n they are also in a fix as the company/cars are not worth buying.One of them satpal singh even said nothing will happen here and no one will listen.the works manager came just for 5 mins and went back saying 'we have to take it to the company open the car enitrely n see if it can be fixed or if we have the necessary part'.

Its a shame and i have no words for the the company were the workers are against their own.Chevrolet is a good company in u.s and we have a many cars of the company in united states however in india this is what happening.i have paid for the car from own hard earned money working round the clock to protect and gaurd the very people who are today cheating us.Cheverolet RSA Dealers are the worst dealers and more worst people to deal with.
Now i have decided if the company is not ready to return either our entire money invested or a brand new car i Rita bedi will not give up until something is done about it.If this can happen with me it WILL happen with you all.If Chevrolet thinks we can be played with they thought wrong and messed up with the wrong people.Even if today i have to move to the court i will as i have full faith in our legal system here in India.I have all the documents n conversations details of the company hence i would now approach the company one last time.
MY CAR DETAILS :
Owner : Rita Bedi w/o Wg.Cdr R.C Bedi
H.No. 1071, Sector 11, Panchkula, Haryana-134109.
Mobile No. [protected]
Make : General Motors India Ltd
Model Name : Beat LT Petrol
Car Registered No. HR 03L 7907

Purchased from : RSA MOTORS, plot no.68 industrail area phase 1 panchkula haryana phone : [protected] workshop :[protected]

Delivery Date : 11/10/2010
VIN : MA6BF482FAT020845
Engine No. : B12D1182372KC3

I am extremely dissatisfied with my vehicle; I seriously doubt that I will ever buy another GM vehicle, and I am actively encouraging my family and friends to not buy GM vehicles either.
I work as a vice-president of quality for one of your suppliers; at the time we bought our Malibu, I supplied many components on that vehicle as well. Because I do a great deal of travel helping with quality issues, most of it from GM assembly plant to GM assemby plant, I put a lot of miles on my vehicle. I had started noticing things that were not right with my car, such as the steering wheel off-color, the HVAC fan squeaking, the steering wheel with two huge wear spots on the foam wrap, and recently the check engine light came on. I pushed the OnStar button for a diagnostic, and I was told something was wrong with my fuel system. So I called my dealer to get these things taken care of. Well, I couldn't get my car in right away (again, taking care of GM business), but when I did, I was told that I couldn't be helped because my vehicle was now out of warranty by 1, 000 miles. MY CAR HAD 16 MONTHS IN SERVICE! For all these things to go wrong after just 16 MIS and GM to not do anything about it is just irresponsible. I called some folks at the GM VEC in Warren and I can't seem to get any help there either. So, I'm putting my car up for sale and I will be driving into the VEC and various GM assembly plants in a new Lincoln MKS or a Jaguar XF. I wanted to drive a car that I supply parts for (I am also a supplier to the LGR Cadillac plant), for GM won't support their product.

These luster have stopped working in chev impalas since 2003 and has gone through court. Had it repaired so I could see my speed and was broken three months. It was still in court and it had to be fixed. When the judge ruled gm to pay, the judge said only certian ones have to be fixed. The gm refund center said mine was not on the list and that If I had been a excellent gm customer, they might have paid for some of it. Im 58 years ancient and nearly all of the cars I have had were gm cars but I was not a excellent gm customer because I did not buy these cars new. Some of them I did buy new but they arent counting that as being a excellent customer. Also I did not have it fixed at a gm dealer but a used gm car dealer. This dealer worked with gm for years, with the owner of the dealership until it closed. My 2005 impala still had the original warrenty on it when i bought it. I reckon the judge is being paid off by gm. Boy! Forgien car makers, look for me. Thats what I’ll be buying next. Screw gm! let them die! Do not give them any more CASH!