General Motors
reviews and complaints

Back on May 12, I signed a lease with Sharpe Auto in Watertown SD. A week after the signing I received a phone call that they screwed up on the paper work, my $4000 down was printed as $6000 down, that I would have a higher payment than originally stated and that I had to come sign new paperwork. I told them I was at my top dollar at $488.00 I could not afford any more, I was told they were sorry but it's only $50. I told them to scratch the deal, I didn't want to do it anymore, I was told it wasn't an option, stupid me believed them and I signed the paperwork. I had told them numerous times I couldn't do this, I didn't want to, take the Traverse back, let's find another cheaper vehicle, anything to get my payment where I can afford. Nothing they can do. They did give me a check for $500 to make up for their mistake. Small pennies to what I have to pay for their mistake. A few days later I was called, that the paperwork was messed up again. I had to drive 45 miles again to resign paperwork, they also had to mail to my consigner in Florida. So now my payment has gone from 488 to 553, that's more than the 50 I was told, I realize it's 65, but that's 65 I don't have. I have a kid to feed. The salesman who I was working with quit over this shady deal. Now, last Thursday I called to get my extended warranty info, just wanting to know a phone number for them. I've called every day twice a day and still today do not have an answer. I know that if I cancel my extended warranty that the financial rip off guy doesn't get his commission and I am positive that's why I am not getting info. I wish I would have talked to a lawyer when this was happening. I have many text messages and voice mails between Sharpe Auto and myself from this ordeal. I have recently talked with a friend who is a car salesman there for now I know exactly how shady this deal was. I will never do business with Sharpe Auto again, they are the biggest bunch of crooks. I want my extended warranty info. Since paperwork was done 3 different times, I did not receive all the paperwork.
Jessica Selchert
705 South 5th steeet
Milbank sd 57252
[protected]

Our Transmission was slipping and Brakes went out and we took our car to Chevy Dealership which was Resolved for 2 months, now its starting all over . When we come to a stop, the car jumps forward and it feels like the car behind us had hit us, and when we were coming down the cajon pass, our breaks went out, it was very scary, I had to down shift and use the emergency brake in order to stop, we had to drop off our Chevy Cruze ltz again at Crest Chevrolet, We feel that we purchased a lemon and are not very happy about it, we still owe 12, 999 on our Car, We would love for Chevrolet to buy it back for what we owe on it, so we could purchase 2017 chevy cruze diesel which we test drove and fell in love with it, Sincerely your, Rory and Karla Ballard

Title: Bidgestone Dueler H/T 684II - Sidewall failure at 50 MPH on 2016 Chevy Silverado LS Reg Cab with 2800 miles, on October 16, 2017. No object was struck and it occured while changing lanes. Apparently, this failure has been documented on the internet with a simple google search. GM/ Tracy Chevrolet service manager Ryan Ford assumed I struck something and Susan of California Customer Engagement Center [protected] ext 5911265, case #8-[protected] all went with the party line...must of been a road hazard and denied reimbursement of my tire for appox $200.

In addition, Chevy Roadside assistance could not seem to send a tow truck after more than 1hr and I was less than impresssed with the putting on hold and then saying every 5 minutes for 40 minutes that it would be at least 90 minutes to get a tow truck. I ended the call and was able to get AAA in about 25 minutes.

Went to Tracy Chevy, and they said the warranty was only for defective tires (which it was) and that since it must have been a road hazard was not covered. He said at that time " You can pay us $25 to evaluate the failure, but it looks like in my opinion it was caused by a road hazard and the replacement will cost around $300, or you can go to a local tire place for $198. The blowout occured at approximately 50 Mph and the car traveled some 200+ feet before coming to rest.

Since my life was placed in jeopardy by the defective tire, and since Chevy denied my warrany claim despite other dueler sidewall failure accounts well documented, I will seek appropriate representation next week.

John M. Marian

I have had my car in the shop for 5 months and spent $1800 out of pocket to fix the transmission. It was covered under warranty, but they advised me to fix other issues out of pocket that could be making the car act up. STILL BROKEN! Every time it fails and won't shift into a higher gear, I have had my 3 young children in the car! IT IS A SAFETY ISSUE! Now GM is saying the warranty is expired even though it has been in the shop for 5 months and still not fixed! Filed a claim and I have been calling my rep for 3 weeks and still no call from her but I was told FIVE times that she would call me within 48 hours! STILL NO RESPONSE! Horrible customer service!

I bought a 2014 Chev Cruze from Strickland's automart in Stratford, Ontario on September 14, 2017 (approx. 78000 kms) and less than a month later, on October 10th, at 3:30 in the morning, the car caught fire and exploded.

The fire and subsequent explosion originated from the engine compartment. The vehicle was off and stationary in my driveway at the time.

I want to know if there has been any recalls on this model or any evidence of this being an issue. My life and the lives of others were put at risk and I would like to have some information.

Cars shouldn't randomly explode.

To whom it may concern

Hi have been a loyal GM customer now for about 40 years. Unfortunately the last two cars I've had have soured my opinion of the dependability of
your vehicles. The last Cadillac I had, CTS, had "run flats" and in the three year lease, I went through 14 tires.
After having owned Cadillacs for ever it seems, I decided to try something different, having always leased them through Suburban Cadillac of Troy.
By the way, I have no complaints will the staff at the dealership. They have always been more than accommodating.
I leased a Buick Lacrosse about a year ago, and during this time, I have had my car in the shop 4 times. Each time for the transmission, and computer issues. I would be driving the car, and all of a sudden, all the gauges would go crazy, the check suspension light would go on, the transmission light would go on, and I would only be able to drive my car at around 15 miles per hour. Lucky for me, that every time this has happened, I would be about 20 miles away from the dealership. I do some driving for a living, and can't imagine if this would have happened if I was w hours away I have no confidence in driving this vehicle, and hopefully, since this time they've had the car for a week, this won't happen any more?
I don't normally complain about too many things, but I just though you should know
Looking forward to a response
Pete Stava
[protected]@rcwa.net [protected]

I financed a 2013 Malibu back in June of 2017 my car has been in the shop times no one seems to know what the problem is . my car shuts down while driving the radio blanks out and the steering locks up this is dangerous and no help from the dealer where i got it from something needs to be done... This is an ongoing issue that im experience ...I'm not happy about this bad customer service

Went to discuss a purchase of a new vehicle since my lease was coming to an end. Spoke to the same Salesman I had for my 2015 Equinox and at the end of the day I got the deal I wanted. This was on a Thursday. He told me that it was coming from another dealership and should be there by Saturday. It is now almost 2 weeks and still Im not able to get this car. It didn't get to Buffalo from Michigan for 7 days (takes 4 hrs to drive) Then it came wo a front license plate bracket. Which they told me they had to order bc they cant remove it from another car in their lot. Then they say that it didn't come with paper work needed to register the car and they had 2 calls out. This is the era of everything digital.. Fax it over or email it.. So still do not have my car.. So disappointed in this dealership and I will not recommend or ever go there to purchase another car. If not ready today I will go somewhere else. Amateurs apparently..

Took our 2015 Chevy Malibu into the dealership after we noticed it leaking transmission fluid. They checked it over and found that we had hit something that had caused a crack in it. Because of this we were advised to submit a claim through our insurance because of collision coverage. We submit our claim on August 23, 2017 and left our vehicle with the dealership. Once the estimate was done and parts we ordered we were sure we would have our car back quickly. It is now October 15, 2017 and our car is still sitting at the dealership waiting to be fixed because they can't seem to do their jobs. They tell us that GM won't ship the transmission to them but can't tell us why. We call every week to see if any progress has been made and nothing seems to be done. This has been the worst customer service we have ever experienced and we are having to pay a lot of money for our car to be fixed. It's almost been 2 months without our vehicle. We will never take our car back to the dealership again if we don't have to. We need new tires soon but we will be looking elsewhere because of this horrible experience.

I recently was told about a commercial about a new Chevy Silverado 1500 double cab 4x4 with 5.3 engine. for $199 a month for 24months, 10K miles a years with nothing down. So I emailed the dealership to Elliott Holloway. He said that is available to everyone. So I was like I better call so I did I talked with Nick and Chuck they seem to be working as a pair or maybe training him. Well he assured me that that offer was good for everyone. I wanted to fill out my credit app on the computer and give him my gm supplier discount number. That way I could get the paperwork done and know the exact payment a month. Especially since that dealership was a 2 hour drive from my house.
Nick said I would have to come into the dealership because you can't do the paperwork that way. Where the hell did he grow up in a barn. I thought that was fishy. So I managed to get someone to come with me so I could pick up this great deal of a truck.
So when I got there and showed them the ad and this is the truck I want. All of a sudden he changed his attitude for who it was available to. He basically just lied over the phone to get you in. I told him that the ad is deceiving and misrepresented. I would never go back to a dealership that would just people and misrepresent General Motors Cars like they are doing. And if GM is okay with their business practices maybe I shouldn't buy from you anymore. And it isn't just the truck seems like everything. I have bought more cars in my lifetime than any ten people. Well GM should check the reviews of this dealership on YELP as well as I should have. I would have never wasted a whole day of my life and my son in law's to just be scammed. Feel free to call me if you have any questions for me. sincerely David A Williams [protected])

1GKS2MEF2CR277583 I INITIATED a complaint/inquiry on my vehicle a few months ago, I unfortunately miss placed the number associated with what started at the time I was told that someone would be contacting me and no one has ever contacted me so apparently customer service so far is at least consistent with the quality of this particular vehicle.

if the time needed is taken to look up the full service history of this vehicle I believe GM would and should be embarrassed that they sell vehicle for 80, 000 dollars that has this many issues,
Things replaced, both exhaust manifolds, 8 or more door handles(completely ridiculous) both front calipers, oil cooler lines, AC lines, wheel bearing(understandable) rear tail lenses get moisture in side them and they don't consider that a problem. there Is a huge crack that just developed in the middle of the dash again this is an 80, 000 dollar vehicle and when someone gets in my car the dash looks like a 1970 pinto dash was told sorry but no real fix other than replace it and that was close to 3000 dollars between parts and labor again its a 2012 no excuse for this. I was in a rental shop the other day because this truck was going in for service work, there was a woman picking up a rental next to me because Toyota was replacing the entire motor in her vehicle because of an oil consumption issue her car was a 2009 with 160, 000 miles on it and at no coast to her they put a new motor in it, GM cant even fix my door handles! extremely disappointed

After spending over 97, 000 dollars for a 2016 Z06 I was refused a free oil change because I missed the two year limit by several weeks. This car is used
only as a show car and has only 3500 miles on it. Car has won several trophies. It has several recall notices as of now I will not let Chevy touch this car or buy another GM product. Don Stansbury at [protected]

I was trying to miss a deer unsuccessfully and went off road and the side of road had a bank drop off and as I was trying to get my 2015 Silverado 1500 back on the road the rear end started sliding down then my truck tuck off down embankment and rested on a couple trees one of which I hit head on. After I came too I looked down and noticed my airbag had not came out on the steering wheel just on the sides. So I was thinking maybe my truck was not hurt that bad. As you can see from the photos that I was lucky to be alive and to pay this much money for a vehicle and the air bags that is supposed to save your life does not work makes me really upset even though I really loved my truck. Accident Early mornings of October 7, 2017.

I was very angry when I found out that my 2016 Equinox did not have a CD player. I didn't know it until after I had signed my lease. I just assumed that the car had a CD player. Well, I have learned now that I have options.

My car is due back off lease on January 4th 2018. And unless something changes at GM and they can get a CD player into my next car from them, I will by a used car or will be picking out one of the following new SUV's that are all offered with CD players:

Toyota RAV4, Ford Escape, Hyundai Sonata, Subaru Outback, Dodge Journey, or Jeep Compass.

GM includes a very expensive and useless item in every Equinox : that ridiculous "manual shifter" on it's transmissions. Nobody that I know every uses that silly, push button shifter...Ever! I'm sure that transmission shifter add-on costs a few thousand dollars in parts, labor and technology which drives up the cost of the car for no reason. But a CD player might cost $100 to have in a car and millions of people use it daily as I used to do.

How dumb is GM to include a useless expensive transmission button shifter feature in their cars, but not a simple CD player? I don't use MP3 players or thumb drives or whatever the kids use to hear the recorded music of their choice, but I have a big collection of CD's that I used to listen to while I drove.

I am soon to be an ex-GM user.

Theodore Barrie
Warren, MI

I purchased my 2015 Crew Cab Silverado 1500 4x4 for $50k in December of 2014. Since about April I have had an obnoxious vibration under acceleration, cruising speed and braking. It is felt in the pedals, steering wheel, seats, bed and cab of the truck and under numerous attempts it cannot seem to be fixed. I found and replaced the factory driveshaft that was out of round, not straight and out of balance with no improvement. I found and replaced the factory rear axels that had out of round hub flanges with no improvement. The problem cannot be solved and I am dealing with a vehicle that literally ruins my day to drive and no one wants to buy. As of a few months ago I noticed paint beginning to bubble, crack and peel off on the drivers side front pillar, drivers side rear door at the window, drivers side rear door at the roof and the drivers side rear bedside above the brake light. I was driving a lot for work with about 60, 000 miles and was told that it is what it is at this point even the truck only being 2.5 years old. Also, on October 2nd 2017 while driving home from a trip at 80 degrees outside the AC went out leaving us with a miserable 300 mile drive home. I am at a loss for words and after reading online I am stuck with a truck that vibrates down the smooth highway, paint falling off of it, no AC and only an ever growing pile of repair bills on a well taken care of 2.5 year old $50k truck that I cannot even sell.

I purchased this vehicle in in 2014. I worked for a little while. It is now October 2017 and I have constantly had to work on the vehicle.

Skips constantly, cannot find the source
had to have engine work twice at about $300 each, total $600
NOW THE TRANSMISSION IS GONE TO A TUNE OF $3475, which I cannot afford so now I have to go with a used one.

Also the oxygen sensors have gone out.

I WILL NOT RECOMMEND THIS VEHICLE TO ANYONE, I WISH IT WAS PAID OFF SO I CAN GET A REPLACEMENT, BUT I CANNOT AFFORD IT

My complaint is on my GM 6.2 engine in my 2017 G.M.C 1500 S.L.E. I have owned the truck for less than 2 months and driven only 2800 miles and the engine had to be completely rebuilt for what i can only believe is lack of oil pressure. The dealership at first pulled the heads and replaced the lifters, reassembled the engine and it was still knocking. The dealership determined the Crank shaft, bearings, and rods had to be replaced. Which means they had to pull the motor out of my new vehicle. I have only made one payment and it has been in the shop for two weeks to date. I was told that the engine had to be rebuilt instead of replaced. My fear is I will continue to have issues with this rebuilt engine.

Fairway Chevrolet
2017 Camaro SS
8/31/17 – contacted Internet Sales. Scheduled appointment for 9/1/17 to see car. “Will have it ready for you.”
9/1/17 – Car was available, but hadn’t been washed or cleaned in weeks. Test drive. Talked for several hours with salesman, sales manager on pricing. Asked for my trade-in keys back multiple times, but not returned. Person identified as General Sales Manager said just take the car for overnight test drive, which was done. Hood stripe was out of alignment with tear in stripe.
9/2/17 – Decided to buy car, signed papers, dated 9/1 instead of 9/2. Odometer mileage 75 miles. Amounts agreed upon on 9/1 not the same. During car wash prior to pick-up, car wash scraped lower front valance. Paint chip on front nose.
9/9/17 – Dropped off car for replacement stripe, valance repair, paint chip repair, and to add window tint. On business trip until 9/16/17.
9/16/17 – Went to pick up car. Car was filthy; hood stripe was not installed properly. Paint chip in hood nose was touched up with paint, but not smooth finish. Left car. Was told new stripe would be in Monday.
9/20/17 – Hood stripe ordered was wrong color. Reorder hood stripe.
9/28/17 – Car was clean, but new stripes left with bubbles. No additional paint repair on hood. Bubbles noted in window tint. Left car. To date, car has 147 miles, and been in shop since 9/9/17.

Dealership has unacceptable level of quality control. Cannot fix simple items, and misleading information on pricing. Cannot add photos, as car is still at dealership.

On Sept. 22-2017 my wife and my self and our Grandson were involed in an accident on Route 176 and Haligus Road in Chrystal Lake Il. At highway speed (55)mph aFord F-250 ran into the side of our 2008 Chevrolet Uplander. The impact started at the drivers side front fender and continued donw the entire left side of our van. The sliding door on left side was actually tore off and landed in the highway. We were spun around and ended up in the grass by the highway. All three of us were taken to a hospital in Huntley, Il. My issue being even with side impact sensors none of the airbags deployed. We have a lot of pictures of our vehicle and the accident reports. The fact that not even the driver side airbag deplyed bothers me and my wife greatley. Please give us some direction on what we can do. Thank you, Robert A. Brathall

My name is Tasha Nelson. I purchased a Cadillac from Betten Baker Muskegon address is: 2474 Henry Street, Muskegon, Mi 49441. I purchased the car about 1.5 years ago. When I purchased the car I had about 50, 000 miles on it, and only a warranty for 70, 000 miles. As soon as I got my car, I needed new tires, my tires were bent all (4) according to the tire shop that I went to. The car could have came with at least descent tires. I have had the TCM (Transmission Control Module) replaced, which I believe went out way before it should have, and now my car in at the shop as we speak getting a new transmission. My car only has 82, 000 miles on it, and I have always kept up with the maintenance of my car. There is no way I should be needing to get a NEW transmission this soon. The job that I have requires me to drive my car daily, and when my car went to the shop, taken it needs to be there for a weeks time, and I believed I would be given a car to drive at least, but unfortunately I was provided a rental with a cost. I was talked very badly to by the Fixed Operations Director, who actually said these words to me: Don't bite the hand of the one who feeds you. That was highly inappropriate, his reason behind that is because he claims that he has worked with General Motors to pay for half of the damages for my car, based on a calculator he said. I am still unhappy because I am still stuck with a cost of close to $1, 700.00 which I can not afford. Then also the person who sold me the car, had a conversation with the fixed operations director, who pretty said what am "I " the customer complaining about if GM is paying for the part of the bill. The truth of the matter is that, it is way too early for me to have such an expensive car not to have been given the 100, 000 mile warranty on powertrain. In fact my spouse also purchased a vehicle at the same time that I did, and soon after he also had to purchase new tires right away, due to the being dry rotted, at least at the time of sale that tires at least should have been good. The sales persons are good as long as you are buying a car, and then shortly after they are so nasty, rude, and mean. There simply needs to be a class action suit against this company, because it is clear to me that they are putting in money into any of these cars before they sell them. This is the most expensive car that I have ever had, and it has been the most trouble. Now I am needing to come up with money not just for a transmission, but also for the rental car. I was even told by the Fixed Operations Director that, I could have went back to Witt Buick where I normally take my car. I informed him that, would be discrimination, and that I had a right to take my car where I wanted to. The only reason why I chose to take my car to Betten Baker Cadillac is because the fixed operations director said that he was going to try to get General Motors to cover the whole amount or very close to it, and after tearing my car apart that was not the fact. I do not believe that I have been treated with good customer service, now not only do I have to pay for a new transmission, I also have to pay for new expenses of a rental car. The sales man who sold me the car with me almost begging said he may try to help with the cost of the rental car, but was not specific, even with me asking for specifics. My car remains at the shop. I feel mislead and treated horribly.