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1.2 1614 Reviews

General Motors Complaints Summary

65 Resolved
1548 Unresolved
Our verdict: If considering services from General Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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7:02 pm EST

General Motors heating problems with an 06 pontiac torrent

I was just wondering why GM has never had a recall on the '06 Pontiac Torrent's major problem the actuator blend doors?, I've
own this vehicle and now it's 2017 going into 2018 and now in the dead of winter in New England the heat blows cold air and they tell me it will cost at least $1, 100.00 to fix the problem and the part only cost $60.00 and the rest is labor because they have to remove the whole dashboard to repair this.

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Shaun R.
, US
Dec 29, 2017 8:45 pm EST

Isn't Pontiac out of business?

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12:44 am EST
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General Motors gm customer service

Purchased my 2012 Equinox as a used vehicle, but with only 9k miles on it. Didn't notice anyting until last year when the engine started making a strange fluttering/rattling sound one day at about 75k miles. I called my son, and he says for me to immediately go to the nearest auto parts store or dealership and have someone check my oil, because engines will make that sound when they are running with no oil.
He was right -- the employee at an AutoZone store that was close by said they couldn't get any oil whatsoever to register. I had them add oil so I could drive it home, and my son said we needed to check it every week at least and see if this problem continued. It did. The car would regularly be low on oil and we could find no evidence of leaks in our garage or driveway.
Not long after this I received a letter from GM saying they had been made aware of the oil consumption problem and for me to bring the car to my dealership if I noticed the issue, so I took the letter and went to my local dealership, Randy Marion Chevrolet. They advised me I needed to start an oil consumption test to document that the car was truly consuming oil before GM would pay for the repair.
The first time in I was told to bring the car in every 1000 miles, which I did, and then was told I had to bring it every 2000 miles instead, and that we needed to start the test over (after about 2 or 3 trips to the dealership with low oil). So we started the tests over and I went about every 2000 miles this time. They told me we had to document it 4 times. I was concerned about driving the car another 8000 miles with this problem and potentially causing MORE damage to my engine, but they said this was what GM required. No choice, so I went about every 2000 miles.
At the 4th trip, thinking I had finally gone through every hoop possible to get my car fixed, the technician tells me "oh, sorry, you had 2300 miles this time between your tests and we can't document this time (even though I was 2 quarts low) so we have to start the whole test process OVER AGAIN and document another 4 times that it's low. 4 times equals ANOTHER 8000 miles on my engine that has already been DOCUMENTED to have OIL CONSUMPTION ISSUES. I went through the roof to say the least.
Technician tells me the service manager will talk to me and explain. Service manager tells me GM is being super picky on reimbursing dealerships for this problem and if they don't have every "T" crossed and "i" dotted they won't get reimbursed for the repair. After me throwing another major fit over having to start this blasted test over again after months of coming to the dealership to try to get the repair, he says to bring it one more time and if it's low on oil they will send it to GM to see if they will fix it.
Sorry this complaint is so wordy, but this is just so everyone can see how absolutely ridiculous this whole process is to get a KNOWN PROBLEM fixed by GM. I've been a loyal GM customer for 30 years, having bought a multitude of vehicles, from cars to trucks, suburbans, and diesel dually pickup trucks for our farm. So disappointed that GM seems to be trying to avoid a recall on this obvious defect. I'm trading next year and the next vehicle WILL NOT be a GM.
Update from Dec 27, 2017
Update -- after about 7 months of trying to jump through every hoop imaginable to get my Equinox fixed for the excessive oil consumption problem at my local dealership, Randy Marion Chevrolet, my car started making a different, much louder noise and losing power. I took it immediately to the dealership where I was told "ok now we can fix your car. GM has approved the repair. Your timing chain needs replacing." The letter GM had sent me told me the repair for excessive oil consumption had to do with defective pistons or piston rings and I asked them why they thought fixing the timing chain would solve the excessive oil consumption problem. The service rep at Randy Marion Chevrolet told me that the timing chain would also cause it to consume excessive oil. I was suspicious, to say the least, that this would not fix the oil problem, but they refused to do any other repair. They wanted to replace the timing chain. When I picked up the car, the loud noise was gone and the power was back to normal, so I hoped that maybe they were right and the oil consumption problem would be fixed also. WRONG. After only about 4 weeks and 2000 more miles my car again started making the noise that I had gotten used to when my oil was low. I took it to Randy Marion again and it was 3 quarts low on oil. I said, so now you will fix the defective piston rings like my letter says are causing the problem? The reply was "no, sorry, but since we repaired your timing chain and that didn't fix the oil problem, we have to start your oil consumption test all over again." Can't believe this crap. I called GM customer service to complain and the first senior advisor that reached out to me agreed with me, saying they should have fixed the piston rings because that was what the letter indicated. She said she would call the dealership and discuss. After 2 or 3 weeks I get a call from someone different who tells me that the dealership is correct and GM requires the oil consumption test to be redone if the timing chain is replaced, and that this was their policy. I replied it didn't say anything about a timing chain in the letter they sent me and for her to send me a copy of that policy. She said she couldn't...big surprise. Another interesting thing she said was that I could "take it to another dealership or do another oil consumption test." After I hung up I thought more about her comments and why she would say to take it to another dealership as an option. I think someone from GM customer service and my dealership had decided to tell me that it was GM's decision, not the dealer, so I wouldn't get mad at them for not fixing it. Why else would she say it was company policy, but that I could take it to another dealership? It clearly says the oil consumption problem has been linked to defective piston rings. And I have documented at least 5 or 6 times over the past 8 or 9 months that my car has excessive oil consumption. But I guess my hands are tied here. It's like no one at GM or the dealership has common sense. Or possibly they are just trying to frustrate me to the point where I trade the car and leave them alone. I'm not doing that, though. I will make sure this car gets fixed, trade it, and will never buy another GM again. I've owned GM vehicles all my adult life, and have 3 in the driveway now. But this experience has shown me how GM does not care about customers, and Randy Marion Chevrolet in my opinion is not to be trusted. They have given me the run around for nearly a year for a well documented problem.

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11:49 am EST
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General Motors gmac acadia blown engine

We own a 2009 GMAC Acadia which we purchased new in 2009. Since that date I had to retire due to disability from six spinal surgeries and my Wife suffered a mini stroke. We both drive GM products as we have done for 40 years. My Wife has the 2009 Acadia and I drive a Chevy Tahoe. The day before Christmas we suffered a catastrophic engine failure on the Acadia.
My daughter had borrowed the car to pick up some tile for a home renovation when I received call from her. She told me the car ran really rough and she had pulled into a Pep Boys that happened to be right there. We had the car in a Pep Boys just three weeks prior for a failed ignition coil so at that time we did a oil change and spark plug change and tune up. She was thinking they did or didn't do something. I pulled the receipt sent it to her and waited. She called back and said the engine was seized which I couldn't believe with only 80K miles on it. It turned out to be true. This causes a real problem for us now since we are both living on Social Security with medical problems and high medical expenses. I had to do something to remove the car so I called down to the shop I had sold with my trucking company when I retired. Gary Merrit from Universal Fleet service [protected]) agreed to let me have it towed there.
One of the mechanics had a suspicion that the timing chain had stretched and dug into the motor to find out. He said it was a common problem with Acadia's model year 2012 and before .He thought there should have been a recall. He was right. He found the timing chain had stretched and broke a piston and found pieces of both in the oil pan. They called Nucar Chevrolet in New Castle Delaware and found a new GM Crate motor for $3, 900. It might as well be 39 million at this time.
Since it is and was a common problem with this motor I am asking for some help on the price of the motor. I can understand why there was not a recall due to the amount of cars with this engine out there, but if there was a service bulletin on the issue I could have done preventive service even though it would have been costly it would have been cheaper then a new motor. We have been loyal GM customers for the last 40 years and always trusted GM products. This could not have happened to us at a worse time from a financial standpoint. Any help GM could offer would be greatly appreciated.
Fred Martin
2501 Marion Ave.
Wilmington, De. 19805
[protected])

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10:42 am EST
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General Motors customer service at bairel in wexford pa

I have had some issues with my Chevy Equinox over the past 7 years that haven't been what I expected from a brand new vehicle. I called there about a month ago to talk to a manager at Chevy service and I spoke with Bob (Robert I guess) Heisel and also the guy at the service counter Matt Stott. All I can say is I hope I never have to deal with those two ridiculously rude and ignorant, condescending men again. I'm surprised that Bairel-who I have bought all of my cars from since I was 22 — would have these two [censor] employed there. What happened over the last 7 years since we bought this car? And this car has been in and out for various reasons things that should never have gone wrong have. like door seals sticking and ripping off, rusting lift gate shocks, the engine failing and having to be rebuilt, rusting body areas mufflers falling off after only 3 or 4 years. This isn't our first time getting things fixed on this lemon of a car. That being said, I finally reached "Bob" while I was at work and had a 40+ min conversation which was a big waste of my day and time, which I don't have really while I'm at work, he proceeded at the end of the conversation to laugh at me (I could hear other men in the background laughing along with him) when I told him I didn't think a part that went bad after having it fixed a few years ago should have gone bad again, the car engine had to be rebuilt once already because it was stopping cold at the stop signs and shutting off-the engine would just quit mid-drive. I asked for a courtesy rental free of charge (which when we bought the car we were told in no uncertain terms "oh yeah anytime you need anything you need a car repair we will provide you a way to get to work — just ask") So after the lovely conversation I had (where he proceeded to ridicule me publicly — btw GREAT CUSTOMER appreciation Bob) with Bob I decided I'm not purchasing my next vehicle at GM/Chevy/Bairel. I find it so incredibly ignorant and rude this man thinks because he is speaking to a woman that the woman is stupid. He actually told me that "he doesn't have to worry about his car breaking because he gets a new car given to him every year by Bairel and he earns it working 16-18 hours a day so he doesn't feel bad about it" Really? What does the heck does that have to do with my car issues? Gee that's great to know — why do your customers have to hear this crap? I don't really want to go back there to have my car serviced at all. Matt Stott was just as rude, he hung up on me twice — is this how you treat your customers?- when I had the car in for inspection I took the car back without doing the repair they were asking to be done and waited 2-3 weeks to speak to a manager. I kept calling and leaving voicemails with no return call-that happened twice in one week. I didn't even go to get the rental — you can tell Bob Heisel he can shove his rental up where the sun doesn't shine - I just drove the other car and my husband worked from home that day, another inconvenience thanks to Bob. These two employees need some customer service and general respect classes. I'm not convinced Mr. Bairel would be happy to read this letter, frankly he'd be appalled, if the roots of his business lie with guys like this more people are going to turn away to other dealerships. I know I wont be back. So thanks Bob and Matt for ruining a good relationship with a car dealer I bought with for over 25 years. Ill make sure all of the people I know hear this story as well.

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2:01 pm EST
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General Motors 2013 chevy cruze

I had thought I had a dead battery, but a voltage test proved otherwise. It did start with a jump charger. Now every start is a craps shoot. It sounds like it isn't going to start, struggles, and starts. Messages on display are varied with each start. "Service Power Steering", "Program Cluster". Blinkers blink oddly, emergency flashers come on, when I turn the steering wheel, the headlights dim, radio display sometimes shows temperature, sometimes not. Each day it seems something different occurs.

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Tnmomwith3kids
, US
Jul 03, 2018 10:58 am EDT

The same thing is just happening in my 2013 Chevy Cruze.

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12:50 am EST

General Motors vehicle reliability and dealership service

This letter is in regards to my 2016 Chevrolet Corvette that I leased new in January 2016. This is my third Corvette. I take excellent care of this car and like the car so much my wife calls it my mistress.
I originally bought the car at Boardwalk Chevrolet in Redwood City, Ca. Because the dealership is an hour away from home I have my car serviced at Dublin Chevrolet. In the twenty-three months I have owned this car it has been in the dealership shop for three unscheduled major repairs.
Within the first ten months the car developed a growling/grinding type sound coming from the engine/transmission area. I brought the car to the Dublin dealership in October 2016. Approximately 5 days later I picked up the car and was told the flywheel had been replaced under warranty.
In February 2017 the car developed the same sound again. I brought the car back to the Dublin dealership and approximately 4 days later picked the car back up and was told a torque tube had been replaced.
In December 2017 the motor began making knocking type sounds under moderate acceleration and when the automatic transmission shifted the car would vibrate. I brought the car to the Dublin dealership on December 11, 2017. It stayed there for 2 days. I received a call from the service advisor. He told me that they were not sure what the problem is but they would have to pull the motor and because they are understaffed the car could not be worked on until sometime in January 2018. I went to the dealership to pick up the car. I had no intention of leaving it sitting at the dealership for more than 3 weeks. The service advisor spoke with the mechanic and it was decided that I could drive the car home. A repair appointment was scheduled for January 9, 2018. The car now sits in my garage and will not be driven until January 9, 2018 when I bring it in for repair.
I have called Boardwalk Chevrolet and left a message for the service manager to contact me. He never even bothered to return my call. I called the following day and no one answered the phone and I wasn't even able to leave a message.
I'm writing this letter to vent my frustration. I'm paying a lot of money every month ($1247.00) on a car that spends a lot of time in the repair shop. I can't even drive it when I want to. I live in California so the car does get used in the winter time. I love the car but am extremely disappointed in its reliability and the poor customer service from your dealerships. They are polite but politeness doesn't fix my car. I have owned GM cars my entire adult life. I have 3 older vehicles and bought the car of my dreams brand new because I knew there would be no major mechanical issues with a new car, guess I was mistaken.
I have a year left on this lease and I am now so disillusioned and disappointed with this car and can't wait to get out of this lease so I can buy/lease a more reliable car.

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Update by macdaddy1954
Dec 21, 2017 12:52 am EST

Wait is too long for service.

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8:49 pm EST

General Motors chevy eqx

This Chevy Eqx. was purchased in 2015 and I have had it taken to at least 4 different service departments for the same issue . Each location has attempted to get the issue resolved and has not been successful. The SUV continues to give problems when stop at intersection and you attempt to give it gas it will not exasperate the way it should. It slowly gains speed and then when getting to about 20 miles an hour it starts to pulling correctly. This issue has been an on going issue for over a year and a half. The VIN # 2GNFLCE39F6306403 All information should be in the dealers systems if they are doing what should be done when entering a customer auto into service and all work done to that auto should be in their system. I have been a customer of General Motors since 1975. I really don't feel that this issue will not be resolved correctly. If you have any questions please feel free to contact me. If you need names of dealer ships that has attempted to resolve this issue and has not please contact me and I will surely send you addresses.

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9:55 am EST

General Motors inside lights on my gmc terrain 2017 will not stay on they go off and on by themselves

I have had three gmc terrians cars, I now own a 2017. the first terrain, the lights on the console, where the D R N and P letters are, that light goes out, the light where I see how fast and the milage is in front of me, that light goes out, and the square box the has my radio and all the computer "stuff" that light goes out. Now they all go out at the same time, there is no certain time for this to happen, then at random time they come back on. This happened with my first car then when I got my black terrain it happened, and I thought well this maybe just "this car". then in feb of 2017 I bought a 2017 terrain and its red, ( my color) the first car terrain was red. But anyway I purchased all three cars a Dave Kirk GMC in Crossville, Ten. I have talked to service, parts, management and no one can tell me why this happens. I thought about going to another dealership, but my husband said that everyone should be able to fix a problem. I would like to hear from general motors in upper united states where the cars are made so I can ask them about the problem. I do not want to hear from Kirk GMC again, I will not answer their call. my name Is Ida Louise Goney. [protected]@bellsouth.net

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7:08 am EST
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General Motors bad service

I am very disappointed with the report on the quote I received.

About 3 weeks ago my car started heating up, so I brought the car to GM Williams Hunt on the 08/12/2017 and you diagnosed the car with a leaking water pump.
they informed me that the water pump must be replaced and they will order the part. I was advised by them that I can still drive the car, as long as I keep filling the water pump with water (which I did) and they will contact me when the water pump arrives for installation.

they called me on the 15/12/2015 to bring the car in for the water pump replacement. I brought the car in on the 18/12/17 as booked for the replacement.
I left the car there for the WHOLE day, and on my return to collect the car I was informed that the whole engine must be replaced and the water pump was not replaced at all.
According to them it was pointless to replace the water pump as the whole engine needs replacement.

At this stage it was already 20h00 and I had no transport so I requested a courtesy-car and they said there was no courtesy-cars available.
Then i was told that they will take out the thermostat and I can drive the car home and return it the next morning and I don't know anything about car parts.
So I did not insist on taking the car as per their report

I am failing to understand what has changed since the first diagnoses and the installation of the part…. What has changed in the period in between ?
How was it possible to go from water pump replacement to whole engine replacement how did they miss-diagnose the car ?

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General Motors winter tires

I purchased a new 2016 chev Sonic in May. I was told that my studded winter tires off my 2013 chev Sonic would fit no problem. I was a little worried so I decided to double check with the service department in July. He advised that they would definitely fit my 2016.

November came and I send an request for service through Hickman motors website Online booking option. I waited a week for an online confirmation appointment time. I then resubmited my request still no confirmation.
Finally After going to dealerships I was able to get an appointment.

When I went for my appointment to get my studded tires on I was advised that my tires wouldn't fit. I was very upset as I was told previously on two different occasions they would. I received a quote for 4 new studded tires and made another return appointment to have them installed.

I returned this morning to once again to get 4 new studded tires installed. I was advised that the price was incorrect that I received, I had the tire quote in writing. Then I was advised that the tires couldn't be studded.
I was then advised that they would have the correct tire in later today and rescheduled my appointment for Tomorrow morning Dec 15th.
This service is absolutely ridiculous!
I am giving this company 1 more chance to make it right. If they don't I will go to the media. My business will be lost any possiblely many more potential buyers. As we all know it's the customer service that makes the next sale.

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1:56 pm EST

General Motors 2017 cadillac escalade ext

I have purchase five Cadillac's sense 2011 and have had know issues until now. I purchase a 2017 Escalades EXT in April of this year. My first issue was the horn sounding off for know apparent reason. Second issue was a popping sound from the wheels when turning left or right. Third issue was driver side seat had to be replaced twice. Fourth was a noise in the passenger side dash as if a screw is rolling around, I have taken my vehicle in twice for this noise and I have been told they can't duplicate noise they can't help me.(As if I am lying about the noise) I call the complaint line and they only repeat what the dealership said and the case manager only address the last issue. I travel 20 miles one way each time I carry my vehicle n for problems I shouldn't have. I am very disappointed with my latest purchase because I think I got one of those vehicles put together on Thursday before a three day weekend.

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12:38 pm EST

General Motors service department

I had a 9:30 am appointment today for a oil change, car wash, auto start recall repair and a traction control problem. I was told then my car wouldn't be ready for 4 hrs which is pretty inconvenient for any working person. I waited only to go up to the desk 4hrs later and have someone tell me nothing was found with my auto start which I have been complaining about it stalling since the day I purchased it. The rep also said the oil change had been done but no one washed the car because my worker had previously went on lunch break. So I had to wait hours just because someone had to take a lunch break... as if there is no other workers there. Every experience at the Chevy on Cassat has been horrible. They could have easily provided a loaner and not caused me to miss a whole days of work while some worker parks my car to the side just because he had to take a lunch break. Now at 1:36 pm at this very moment, I am still sitting her waiting for my car.. This is unacceptable and will be handled accordingly. I am a very unhappy customer.

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10:52 pm EST

General Motors refund of deposit for new car never purchased or contract signed

I was interested in purchasing a vehicle from Vestal GMC in Kernersville, NC. It was the last day of September and late in the day when I visited the dealership and found the car I wanted to buy. I was told that financing could not be determined at the time because the banks were closed, but I could leave a deposit in the amount of $2, 000 for the vehicle and return to complete the sale the next day. I was unable to purchase the car because I was not approved for financing. I then tried to gain approval with my mother added as a cosigner. That too did not approve. I have since ask the dealership to return my deposit and was told by the sales representative I worked with that I would be refunded 100%. I asked for the money to be mailed and it was not. I have called the dealership numerous time and no one will return my calls. I have also sent emails without any response. On Thursday, Dec. 7th, I visited the dealership in person to have my debit card refunded after being told by my sales rep. I needed to come to the dealership for the transaction to refund my deposit. When I arrived, I was told the business department was closed and I needed to call the next day and they could do the refund over the phone. When I called the next day, I spoke to Angie in the business office and she told me it was their policy not to refund any deposits. I am having difficulty understanding how this is possible when I never signed a single document or contract with this business. I have recordings of my conversations with my sales rep. where it is clearly stated my deposit will be refunded and is simply to hold the vehicle until the next day. It has now been over 2 months of me trying to get my deposit returned. This dealership is taking advantage of a single mother of 2 small children that is struggling to make ends meet and stealing $2, 000 from me and essentially preventing me from buying another car and providing essentials for my children.

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Shaun R.
, US
Dec 10, 2017 11:29 pm EST

I'm sure sorry to hear of your difficulties Margaret.
Hopefully I might be of some help.
Be aware of what was told you after the fact, that is that you would be provided a refund, is not legally enforceable. In this particular case, the concern is what was promised to you prior to putting down the deposit. The assumption is always that the transaction is final and not reversible by either side.
It is very possible that they may claim they never guaranteed financing and financing it's just as much your responsibility. With that said, have you spoke to other financing sources?

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2:12 pm EST

General Motors 2011 gmc serria gas tank leaking

On my way to Florida I smelled gas. After searching I noticed that the rivets that holds a shroud on the tank were leaking? I have owned this truck for almost 5 yrs. This truck has never been off road or abused in anyway. It only has 68xxx miles. With no dents on the truck or on the gas tank. My question is why would you rivet a metal shield onto a plastic tank. So is there a recall on this or?. Today's date is Dec 9 2017. Please advise

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6:26 pm EST
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General Motors 2014 silverado lt

Hi i bought a 2014 Silverado and I've never had good sercice like I was told the frame is all rusted bad I've been trying to get something done and they seem not to care they put some sort of wax a few time but the next week its starting to rust again the rust is in the frame underneet that coating they put on they tell me it's Gonna be donne over but noting is done it looks like a old 1980 truck almost embarrass to stop at the store before I bought the truck i told the sales man the frame is starting to rust already he said don't worry WE WILL TAKE CARE OF IT but they never did take care of it then last week a injector let go now I'm left with a 700 $ bill the month before was the window regulator 400$ then was the driver side rear light harness another 100-200 $ seems you need to be rich to run these truck you pay 800 a month payment plus a few houdred buck in parts for a rusty 50000 grand truck always was a Chevy guy but this truck is disappointing me thought was doing a good move going with a new 2014 Silverado lt but ! currently got 80xxxxkm

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General Motors 2008 saturn outlook

The above vehicle was purchased brand new in 2008 from a local Saturn dealer with an extended warranty.
In April of 2014 the vehicle started to drive in a manner to imply something was wrong with the transmission. Within days of acting this way, it left us stranded on a very busy street where it stalled completely. We called a friend of ours that was the General Manager at Emerling Chevrolet, and had it towed there. They verified that it was in deed the transmission and proceeded to rebuild it under our extended warranty.
Here it is 3 1/2 years later, and the vehicle is starting to act in the same manner. We took the vehicle to Bucholtz Transmission located at 2760 Sheridan Drive, Tonawanda, NY 14150. We were told that once again, it's the transmission.
At this time, Emerling had sold their business to Cappellino Chevrolet. I called Cappellino and they informed me that under the new warranty, the vehicle was covered for 3 years or 100, 000 miles. While the vehicle only has 86, 000 miles, it has been 3 1/2 years.
We take care of all of our vehicles impeccably. We currently have a GM lease on a 2015 Equinox and just turned in a 2014 Cruze. My brother works for GM and we only buy GM.
Needless to say we are very disappointed in the care we are receiving and the performance of these transmissions. There is no reason whatsoever for a transmission to fail twice in the same vehicle within 3 1/2 years.
Bucholtz Transmission informed us that the transmissions were bad between the years of [protected]. That being the case, why are we being held responsible? The new "rebuilt" transmission is going to cost us between $2, 400-$2, 600 on December 7...18 days before Christmas with two children in college.
Other than the transmission, this vehicle is in impeccable shape; it has no rust, was never in an accident, and the interior looks brand new.
I would like some resolution from GM. We feel as though we deserve some type of good will considering the circumstances.
Please get in touch with us as soon as possible as the work is being done late this week and early next week. We cannot be without a vehicle.
Thank you.

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General Motors 2015 silverado 4wd 3500hd ltz

I bought my 2015 used, in 2016. It was my dream truck, having had 2 GM trucks previously. As you know it is a $65, 000 truck. I am so disappointed with the lights that I just have to finally mention it. I cannot drive it at night. They should be an embarrassment to you company and your engineers. I have owned vehicles since 1965 and these are honestly the worst headlights of any vehicle i have ever driven. There is absolutely no peripheral light and they are so dim that they are almost useless. This is my third GM truck in a row and it will be my last one. Apparently you have no concerns for your loyal customers once they leave the showroom. someone will be run over because of these poor lights. I installed led lights behind the grill but cannot use them when other drivers are nearby because they annoy other drivers.
I tried to get some assistance from the dealer but they want to charge me $300 to repair an obviously poor design. they did say that even the repair is not very good.
I am very disappointed in your company and will certainly pass along your total disregard for your customers to everyone that I can.
Victor Rudek
[protected]

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Shaun R.
, US
Dec 05, 2017 11:00 pm EST

What was different about their 'repair?'

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11:58 am EST

General Motors gm customer service/care

First off let me say, I have always owned GM vehicles. I purchased a 2016 GMC Sierra Z-71 SLT in April 2016. Nice truck. A year and half later the truck has no brake pedal (the pedal locked up (brakes not applied) ). Call GM for assistance. They were really nice but came back with you are on your own. Vacuum pump failed. It is worth mentioning I drive a lot of miles and truck has 45k miles on it in a year but still I don't think this is a time range for something like this to happen. I almost hit another car when this happened. I'm going to get on every GM forum I can find and recommend anyone with this problem to file a complaint with the NHSTA and hope GM is forced into a recall and I don't care if it bankruptcies the company (once again). You have definitely lost a customer in me. I know one customer is a drop in the hat to GM and I don't expect for GM to care. Ford or Dodge from here on out for me.

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2:33 pm EST

General Motors service issue: st. clair cadillac, san jose, ca

Took our Saturn Vue Hybrd (2008) in for a repair to the heating system. This necessitates removal of the dashboard and steering wheel. On December 1, I finally got through to someone that the car was ready. I learned that the service advisor handling my car had quit. The issue is that the care was returned with two defects that were not related to the repair, but at least one of them was obviously related to servicing the vehicle.

1. Steering wheel mis-aligned. It doesn't line up when the car is going straight ahead.

2. Stabilitrak System is now malfunctioning and shutting down after unusual noises coming from front end wheels.

These manifested themselves a couple of miles into the drive home. Reached home safely.

Called back Dec. 1 c. 4:00 PM, but no answer, and only voice mail from service department. No return calls on saturday from "Aaron" voice mail.

The car was obviously not safety checked, even though the printout given at cashier's desk showed all green, no issues.

No calls returned today, although both Service Dept. and General Manager were left voice mails.

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11:56 pm EST
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General Motors complaint for car service (dl 10 cb 3385)

Dear Sir/Madam,

I have bough Beat LS (diesel) car in Dec 2011 and got all services from cheverelet authorised service centre till apr 17 and my complaint is as follows below:-
1. I had all services done in time as advised by your booklet and by service centre engineers but in my last service to Metro Vasantkunj service centre, I was informed that I have to get work for back combustion (throwing oil from dip-stick) in which engine will be opened to rectify it and total expense will be aprox. 60-70 thousand. Now I would like to know that my car has completed only 97000 kms and all work/services done in your authorised service centre, even it is single handled driven by me on Delhi road then why the hell it is this happened in less 1 lakh kms where as other vehicles it does not happened so early. I need solution to this as I have to drive still 4 more years in delhi.
2. I had service of my car on 29th Oct 2017 at Metro vasantkunj. I told them to change coolent and they charged Rs. 1200/- plus taxes for it but 2 days ago (2 Dec 17) when red light occurs on right side of meter while driving I checked there was no collent and water showing in container as photo attached I would like to complaint that I am only driving this car and if this is happening in 35 days after service that coolent gets vanished despite no leakage is notices during this period so it means they had never changed not even top-up it but cheated customer without doing it.
Kindly take appropriate action in the interest of all consumers and to avoid defamation of reputed company like yours.
Thanks
Ashok Mehta
Husband of Mrs. Ronika Rani Mehta (Car owner)
+91-[protected]

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Update by Mehta Ashok
Dec 04, 2017 12:03 am EST

Service till Apr 17, service was done in Treo Cheverelet service centre and then in Metro Vasant Kunj in Oct 17

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General Motors In-depth Review

Company Overview: General Motors (GM) is a renowned American automotive company that has been in operation for over a century. With its headquarters in Detroit, Michigan, GM has established itself as one of the leading manufacturers of automobiles worldwide.

Product Range: GM offers a diverse range of vehicles, catering to various segments of the market. From compact cars to SUVs, trucks, and electric vehicles, GM provides options that meet the needs and preferences of different customers.

Quality and Reliability: GM is committed to delivering high-quality and reliable vehicles to its customers. With stringent quality control measures in place, GM ensures that its vehicles meet the highest standards of performance, durability, and safety.

Innovation and Technology: GM is at the forefront of automotive innovation, constantly integrating advanced technologies into its vehicles. From cutting-edge infotainment systems to autonomous driving features, GM strives to enhance the driving experience and stay ahead in the industry.

Customer Service and Support: GM prioritizes customer satisfaction and provides excellent customer service and support. With a wide network of dealerships and service centers, GM ensures that customers receive prompt assistance and maintenance services for their vehicles.

Pricing and Value for Money: GM offers competitive pricing for its vehicles, providing customers with value for their money. With a range of financing options and attractive incentives, GM makes owning a quality vehicle affordable and accessible.

Environmental Sustainability: GM is committed to environmental sustainability and has taken significant steps to reduce its carbon footprint. With the introduction of electric and hybrid vehicles, GM aims to contribute to a greener future and promote sustainable transportation.

Safety Features: GM prioritizes the safety of its customers and incorporates advanced safety features into its vehicles. From advanced driver-assistance systems to robust structural designs, GM vehicles are equipped to protect occupants and prevent accidents.

Reputation and History: With a rich history and a strong reputation in the automotive industry, GM has established itself as a trusted and reliable brand. The company's legacy of innovation and quality has earned the trust and loyalty of customers worldwide.

Financial Stability: GM has maintained financial stability over the years, ensuring its ability to invest in research, development, and manufacturing. This stability reflects the company's commitment to long-term growth and sustainability.

Market Presence and Competitiveness: GM has a significant market presence and remains competitive in the automotive industry. With a strong global footprint and a diverse product range, GM continues to attract customers and compete with other leading manufacturers.

User Reviews and Ratings: GM vehicles have received positive reviews and ratings from customers worldwide. Users appreciate the performance, reliability, and features offered by GM vehicles, making them a popular choice among car buyers.

Awards and Recognitions: GM has been recognized with numerous awards and accolades for its vehicles and contributions to the automotive industry. These accolades highlight GM's commitment to excellence and innovation.

Social Responsibility Initiatives: GM actively engages in social responsibility initiatives, focusing on areas such as community development, education, and environmental conservation. Through these initiatives, GM strives to make a positive impact on society.

Partnerships and Collaborations: GM collaborates with various organizations and partners to drive innovation and address industry challenges. These partnerships enable GM to leverage expertise and resources, fostering growth and development.

Accessibility and User-Friendliness: GM prioritizes accessibility and user-friendliness in its vehicles. With intuitive interfaces, ergonomic designs, and advanced connectivity options, GM ensures that customers can easily navigate and enjoy their driving experience.

Warranty and After-Sales Services: GM provides comprehensive warranty coverage for its vehicles, giving customers peace of mind. Additionally, GM offers a range of after-sales services, including maintenance, repairs, and genuine parts, to ensure the longevity and performance of its vehicles.

Online Presence and Digital Experience: GM has a strong online presence, offering a seamless digital experience to customers. Through its website and mobile applications, customers can explore vehicle options, schedule test drives, and access information and resources conveniently.

International Expansion and Global Reach: GM has a global reach, operating in various countries and expanding its presence internationally. This global expansion allows GM to cater to diverse markets and meet the needs of customers worldwide.

Future Outlook and Growth Prospects: GM's future outlook and growth prospects remain promising. With a focus on electric and autonomous vehicles, GM aims to lead the industry's transformation and continue delivering innovative solutions to customers.

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