General Motors
reviews and complaints

Good morning,

The engine blew on my vehicle and caused thousands and thousands of dollars worth of damage. Before I realized that this is a common problem with the year and model of vehicle, I had already had the engine taken apart in order to get my vehicle repaired. Who do I need to contact in order to get reimbursed for this systemic issue?

The mileage is around 40, 000 and the VIN is 1G1YY25E965107496.

You can contact me at [protected] or [protected]@hotmail.com.

Respectfully,
Rachel Gmyr

I Have been a GM owner pretty much my entire life, I have owed Duramax diesels since they came out in 2001 was apparently the 4th owner of a Duramax in Alberta so I was told, I currently still own my 2006, 2010 and a 2018 Duramax and also a 2014 GMC Acadia Denali, and a 2003 Pontiac Grand Prix Limited edition, I have helped out my children with purchasing there vehicles and talked them into running GM Products, so as you can see I am pretty Loyal to GM Products witch is why I feel I need to complain about my 2014 GMC Acadia I have now had this vehicle into the dealership every spring since I have owed it for the Same issue (service side detection system) it has been up to now repaired under warranty but now that the warranty has run out the dealership said it would run between 2000-2500 to repair it, I wound not even care if it was an isolated problem but looking on line at the forums this is just a poor design by GM and in my opinion should be a recall to install these sensors inside the vehicle out of the elements, the other problem is that when these are not working it affects the rest of the electrical system and causes the vehicle to intermittently shut down or not start at all, these sensors are in the rear quarter panel of the vehicle where you get all the water, salt and everything else off the roads in them to corrode the wiring and the sensors

I have been a loyal gm car purchaser for many years now. First i bought a Saturn Outlook that ended up being a lemon. iIgot a new vehicle only months before they went out of business, only to find out that my sunroof was defective and leaking. I had to pay for the first repair before I found out it was a common problem and after the second time I had to get it repaired I traded it in for a big loss and bought a Chevy Traverse. That lasted one year with the AC back blower having issues. so, i purchased my new car, 2013 Chevy Taverse, the back blower was already replaced twice and both AC front ports were changed april 9 last year. Now I have the exact same symptoms only now they say it is the evaporator in the rear that needs replacing. It cost me $127 for a diagnostic when firestone is only $49.99. Now they want $1200 to fix and not only can't I afford it, but I have to wonder if this problem iwas a bad AC unit from the start or if it is a more common problem like the sunroof I had to go through. I believe this problem should be repaired for free. This was diagnosed from the Marketplace Chevy dealer in Stonewall LA

I have a 2008 chevy impala that has been causing problems and no one seems to know exactly what the problem is. "Traction control" message comes on immediately followed by "reduced engine power". My wife and I both have been in some dangerous situations on the highway with this issue. Is there anything that can be done to fix or is it time for scrap metal?

One and a half months FEB 24, 2018 ago we bought a 2015 GMC sierra 4x4 pickup from AutoNation in Henderson Nevada this was a certified used vehicle with 31, 000miles.We test drove it and it was quiet but checking under hood we found the belt was warn frayed on one side we asked them to change it and so they say they did. when all papers were signed and we went to get in and drive home it started rough and it ticked real loud the sales lady was standing their and she heard it to but said go ahead and drive it home 95 miles away so we didn't want to but we did she said if we have problems bring it back so we brought it back a few days later to the service department. On March 1, 2018 The service manager Craig Dinkelman took it in with the complaint about the ticking and the shaking and a hard start like it was going to die .This truck had 172 point check done on it ( not ) he said nothing was wrong with it and it was normal for a 2015 pick up, we argued about it but he wouldn't take it back in . Long story short it quit running APRIL 9 2018 and had a very loud slapping so our local dealer FINDLAYS OFBULLHEAD CITY AZ, now has this truck in their shop a week now no calls we had to contact them three times and they just called seems truck was bad at time of tick it is now getting new left side this doesn't seem like a good fix, they should do both sides so it has same millage on all lifters a quick fix is not what should be done to a truck that has this millage, what do you think ? oh and we have been with out even a loaner until Tuesday April 17, 2018

GM is aware of a malfunction of the AC Condenser is several of their vehicles. Instead of recalling these condenser GM extended the warranty to 60K/5 years. The issue is if you are over the miles and the malfunction part goes out. You must pay the $700 price tag without any help.

I do not feel that knowing a part is malfunction the consumer should not be responsible. The part should have been recalled.

This is my second GMC 2500 HD diesel pick-up truck and put over 250, 000 miles on the first truck. That's the reason for getting a new one in 2015. It ran fine for the first 155, 000 miles (mainly highway miles). About 2 weeks ago (4-1-18) my low engine coolant indicator came on. Note: the temperature never went over normal operating temperature. I backed my truck into its heated garage with the intent of taking it to the GM dealer the next day (4-2-18), but it wouldn't turn over or start. It was towed to the dealer where I was informed both batteries were dead and I had a blown head gasket. How can both batteries that were working the evening before be completely dead the following morning? I expected a couple of thousand dollars to replace the head gasket, however when presented with the cost for the head gasket replacement of approximately $13, 000 (yes thousand), I opted to spend a few more thousand and have a new engine installed. Next I was informed that the radiator (that was not leaking when I brought it in) is now leaking and requiring replacement. I was informed that these are bad radiators and they are replaced regularly. Next, I'm informed that the new engine won't start at the dealer after installation. Next the fuel pump needed replacement. I still don't have my truck back after 2 weeks. When will the bleeding stop?
Two weeks later and probably $20K out of pocket for repairs to a truck that is supposed to be built to last makes me reconsider the manufacturer for my next truck. Any input/response would be appreciated. 4-14-2018. I can be reached at [protected] Dennis. Truck is at Gary Lang Chevrolet, McHenry Illinois Signed, A GM man that is very disheartened and dealing with sticker shock!

I have a 2015 3500 Duramax that had a catastrophic fuel system failure at less than 3000 miles that was covered under the warranty. I still own this vehicle, for now! I also have a 2011 2500 Duramax that now too has a catastrophic fuel system failure that will not be covered under warranty! It is obvious to me now after the second that there is a flaw! After researching the problem I see there is a problem with the CP4 pump and its a 10, 000.00 repair! Oh yea I have not mentioned at the time we also have a third Duramax
and it too is a 2011. After looking through all the Internet posts it is obvious there is a problem and GM is not taking any responsibility after the normal warranty has expired. If this is true I will be selling all 3 vehicles and moving into the Dodge diesel.

I purchased this vehicle new in 2012, I have low mileage(21000) and it has been garage kept. My A/C quit cooling. My dealer David Maus Chevrolet in Sanford, FL said there is a pin hole in the line and it would cost me $1000 to fix.
I declined as this is outrageous and obviously Chevrolet has inferior parts. No way should a pinhole develop with the care I've taken of this vehicle. Without some satisfaction, I will not purchase another Chevrolet.
Donald Grimes
3093 Hallow Dr.
Deltona, FL 32738
[protected]

To Whom it May Concern,

As I was driving my 2009 Buick Enclave (VIN:5GAEV23D49J128946) on 4/6/2018 the power steering was randomly going out for just a moment so I checked my power steering fluid and it was fine. The next time I drove it (4/9/2018) when I went to make a turn the power steering completely stopped working and I almost ran into another car. Very scary with 4 children in the car! Took it to 2 mechanics that I trust and they were both shocked that the steering rack was loose. Both said that it was something they almost never see, it was not something I could have done to make that happen and they were shocked to see that it was a problem. Both told me to look into a recall for it since it was a major safety issue and problem that is not a normal wear and tear. I check my VIN number and there are no recalls but I do see on multiple message boards that this is a big problem for 2009 Buick Enclaves with 80, 000 miles. From what I understand this is going to be around $1800 to fix which is concerning since it is not within the normal wear and tear problems that come with a car with $85, 000 miles on it. This seems like a huge safety issue that GM should be helping to solve. I feel like GM should cover the cost of this repair.

Sincerely,

Melissa Vrana

I purchased a car a year and a half ago from parkway Chevy In canton ny. I tried to have warranty work done to the vehicle and was told nothing was wrong with the car three times. I took the car to a different gm dealer ad they found the problem. I tried to trade my car and was denied because parkway never disclosed to me it was a rental, the car was manufactured for Canadian use and parkways general manager gave me the information from the previous owner who had the car befor me name and address.

I lost 20 years of Trust & my Loyalty to Dimmitt Chevrolet in a 20 minute conversation with Bob the sales guy. After belittling me in front of other customers and sales people about I do not know anything about the auto industry. He shows me a quote with a car that is on the web site that is 22k but on quote is more than 25k . Then a 1000 dollar dealers fee I explain again that a family member is a GM retiree and only pays 75.00 dollars he didn't really want to hear that. But the main issue that really upset is I lost my trust in this dealership. I got in accident in my 2015 car insurance company refused to total Dimmitt repaired it. This sales guy says the value of this car is 7k but i owe 16k so I need to add the 9k into new car that a 600 a month payment for 72 months is the solution. You are right that I do not know the CAR sales thing. But I do know FaceBook, Twitter and You tube. Plus father retired engineer at GM been retired for 10 Years. GM and the people who work there work very hard to make Best car's to bad a Sales Person ruined me enjoying this American Icon. Also he did take the Quote from me with these great high prices. 1st not following the GM friends and family guidelines per web site no dealership fee only charge 75.00 2nd listing 22k on their website but telling me 26k is my special number. I am a nurse for the Army and I have never been belittled to the put that I was upset

I have purchased a catlaytic converter from gmpartsonline in Arpril 2017 as I had a P0430 code on a 2009 Bucik enclave and was determined by a muffler shop that the cat is bad. I purchased the original gm part and had it installed which was over 500 for the part and 150 to install
Just about a year later, the exhaust was getting louder and louder with the P0430 code back again. I took it to the shop again and was informed that the "direct" replacement cat is cracked. I called gmpartsonline but because it was 10 days past the warranty which I have all the paperwork. I was told that "nothing can be done" I am talking about a crack that goes about 3/4 arouns the flange on a weld. After getting nowhere with the parts vendor I called GM which was actually in the Phillipinees and was told I was out of luck. I should of had it installed at a gm dealership. As a car guy who owns a chevy avalanche (bad heads made in mexico) and a 70 firebird which I built myself, I am no stranger to mechanical workings of a car. What pisses me off the most is that there is no accountability and I had to purchase a $100.00 cat with a 3 year warranty which is 2 years longert than the $500 cat gm sold me. Its a direct bolt on part. no stress was found on the connecting pipes. this is just poor quality parts at a premium price.
GM quality is an oxymoron. It doesnt exist. Just a little history

I have purchased a $4000 gm crate transmission and a timing chain as well that was over 2300 from a dealer. Both thes eitmes are boith major defects by GM. With that said, The car will be sold once its whole again and I will move on to another manufacturer of car. I dont say this as I will "show you" but I work hard for my money and deserve better treatment espcially when this car cost almost 50 K new

The key is getting stuck in the ignition of my 2015 Camaro.
This is a ongoing problem getting worse by the day. Why isn't GM including the ignition problem in the 2015 Camaro's and only doing recalls up to 2014?
This is the exact same issue as the previous makes and models. Today it took me 10 times turning my car on and off and moving it back and forth trying to get the key out of the ignition.

Sean Morrissey, William Gardiner, Robert Webster (all managers) to name a few are good examples of employees who lack a sense of proper ethics at this dealership and I know first hand because I worked in the dealership for a year.

I worked here for a year, these managers do not train employees and verbally abuse them when mistakes are made. Bill admits that he enjoys firing people which to him is an acceptable alternative to proper training. Sean Morrissey has been written up for harassment (Jan, 2018). Customers are continually unsatisfied with the lack of communication but they don't realize that the dealership lacks communication internally as well.

It's family owned and the head of human resources, until this year, was the daughter of the owner and the controller his son.

"FOJ"s friends of Joe, get special treatment of course. Bill drives a demo vehicle and gets free gas, must be a management perk; he's also taken more vacations in one year than one of our techs who was there for over 15 years (at least 3 weeks off). Bill also pulls people into his office to help him cheat on computer training and questionnaires. I don't know how he gets away with this.

When a GMC rep. comes to the store for evaluation, numbers are fudged, check the accuracy of the BDC evaluations this year. It's a bit comical that the owner is fearful of an audit, if everything has been done properly then there should be no audit worries right?

My largest complaint and fixable factor for this dealership is to ensure that William Gardiner's training practices are thoroughly evaluated by General Motors. His allusion of being the perfect fit for this dealership because he golfs with the owner and has prior experience (getting fired) is completely wiped away by his lack of professionalism and lack of ethics. To quote him, Bill called our office girl "a bee with an itch at the end" setting a terrible example for customer service.

I strongly believe that it will increase sales and help with customer retention to have a more professional and knowledgeable person in the service manager position; someone who can train employees without intimidation. As for the sales manager Sean, same thing, replace or require him to take an ethics course.

The following images are a reflection of service, not sales

Chevrolet claims their 2018 Chevrolet Traverse High Country has Lane Departure Warning as part of their safety package.
Buyer beware if you are looking for an audible tone to warn against leaving the lane forget it. They have a visual warning on the dash but no audible.
If this was explained prior to buying the car I would have passed.
Otherwise satisfied.

I bought a brand new 2016 Chevrolet Malibu premier. At 39000 miles the touch screen went black. No ac control, no radio, no backup camera. No bluetooth phone. All options I paid for in the cost of the car. We set a service date for a repair. The car is out of factory warranty, however due to the type of vehicle that it is, I bought an extended warranty. The service advisor informs my wife it just need a software update. At my cost. No warranty, not covered. So I had to pay to get the options I already paid for in the price of the car. Bottom line I was held hostage, if I want to use my radio, navigation, Ac and backup camera again I had to pay for the update and disposal fee. What did they dispose? To old software? Just not fair. 13 Chevrolets in my life. But now my last. All others offer free updates on electronic devices. So why not GM?

89, 000 miles on my 08 H3 Hummer, the motor is knocking because of a cylinder, GMC says need to replace or rebuild motor. I have read many forums on this problem and truly feel like GM is not standing behind their product. Its a dirty shame. I had the cam shaft actuator replaced a week ago for 650.00 and tried to take a trip to see my family and broke down on interstate. The code thrown was P00014 along with P0121 P0126 and 2 others. No help from GM

We took this car in for the third time for a dead battery. They had it for over two weeks.could not find the problem.what they said was they needed to re program the computers. After that some time went buy. Not needed the navigation system for a while.when we did need it it did not work.i am sure it was something that was done at the last visit for the promgraing problem. We took it back to Gosh.they said it was nothing they did.and it would cost me $125 to diagnose the problem plus what the techs time could be around $2000.the people at Gosh are roude and unprofessional. This is not the first time. People in question are . Dean, Heailee and mike.i got no last names. Please help. My e mail is [protected]@gmail.com phone [protected].

Purchased a 2013 Equinox new, back in Feb I had to change the battery and now the HVAC does not work properly, it will not switch from vent to front defrost nor floor heat. Therefore I cannot defrost my freaking windshield making for a dangerous drive every time I get into the car. Took it the dealer was told that it is a known issue and GM had a recall for this issue but stopped the recall at the 2012 model, will cost me over $200 damn dollars to have the HVAC reset at the dealer. This sucks and it seems like this is a money grab by GM. Scoured the internet and found countless complaints about the same thing happening to GM owners of GM products. Tried the so called reset process myself and was told today that I would probably have to change out the three acuators at a cost into the thousands, so tired of this crap just want to drive the car into GM head quarters.