General Motors
reviews and complaints

Traded in my 2015 Equinox (which I loved minus the 4 cyl) on the 2018 Equinox on January 31st. (Actually leased another one on January 30th. My bad.)
Took it on a trip to Louisville, 3 hours away, hauling friends and 3 road bikes. It broke down on our way home. Just lost propulsion going 75+mph on I71. Got towed to Cincinnati, and had to have someone come to Cincy to pick us up. Dealership "fixed it" by Tuesday evening, and we had to drive back to Cincy the following weekend to pick it up. They said it was the crankshaft position sensor.
Took it on another road trip 4 hours away, a few weeks later, and it was fine.
Then went to take it on another road trip a month later, to Muncie, IN, 3 hours away, with my friends, and again, 3 road bikes, and it does the exact same thing as soon as we get to Muncie. GM roadside was useless getting us a rental. Got it towed to a dealership in Muncie, and had to get a ride home with someone else that was there with us. (Luckily they had a reliable big car that was able to haul 3 more people and 3 more bikes.)
This dealership called GM since this was the 2nd time the same problem happened, and GM said they don't have a fix. Said they have engineers working on a program to resolve this issue, but don't have a fix for it, so they told the 2nd dealership not to replace the part. Said to just check the wires because it just keeps losing connection with the engine. So basically it's just a matter of time until it happens again. And again. So now we have not 1, but 2 of these Equinoxes sitting in our driveway, and can only REALLY drive one. Unless we don't mind being broke down somewhere again. And we don't even feel reliable in other one now either.
The broken down one has 6200 miles, and the other one has 6600. Bought new vehicles for all of our traveling so we wouldn't have to deal with car problems and feeling like we don't have a reliable vehicle, and now here we are, in 2 new vehicles that feel completely unreliable and we are just waiting for the next break down and hope it doesn't cause a huge serious accident.
We have filed a claim with GM, but it took a week to hear from them, and even then, we had to call them because the ticket got escalated to a manager, and they never called us back.

Here is a copy of the email I have sent to GM Priority Care, with no answer yet.

Hello,

I have attached a letter to this email that I have sent to three different people from my Surgenor GM dealership in Gatineau, Canada. I sent it on June 5th and I am still without an answer. My warranty is about to expire and this is a problem I've had since I bought my car in 2013. I can't drive it on the highway and I have a 14 hour drive ahead of me in less than a month. I still have 2 years of payments of this car that I cannot use properly.
I am currently in Sandusky, Ohio.

Thank you for taking this seriously as others are not,

Laurie Marchand

Letter:
5th of June 2018
To Mr. Bergeron,

My father went to meet with you yesterday regarding a problem with my car. He did not have all of the information, so I am adding it here.

To sum it up, I bought my Chevrolet Cruze 2013 in June 2013 at your Surgenor Gatineau dealership. I was asked if I wanted a cruise control and I said yes. I was asked if I wanted an extended warranty and I said yes. Already, there was no mention whatsoever of my cruise control not being covered by the warranty. I was not even informed that it wouldn't be installed by GM.

Already during the 2013 summer, only a few months after purchasing my car, the power of the engine was suddenly reduced. The following messages appeared:
Puissance moteur réduite (Reduced engine power)
Entretien StabiliTrak (StabiliTrak maintenance)
Entretien contrôle de motricité (Traction control maintenance)
I right away went to the closest GM service center where I was informed that it would take a thorough examination to find the problem, but that I didn't risk anything to keep driving. They suggested to not "push" the engine because it had to work harder with it's reduced engine power.

I then came to see you. You had two hypotheses: a problem with the gas pedal or with the cruise control. After replacing the gas pedal, the problem persisted. You then unconnected and reconnected the cruise control. The problem came back.

Next step:
Surgenor Gatineau sent me to your contractor Duro Vitre D'Auto in Quebec to install a brand new cruise control (the other option was to send my car). They had never heard of a problem like mine so they made sure to do lots of research to make sure that their product and installation would be compatible and functional for my car. The whole process was supervised by their manager and we received a full warranty for their product claiming that it would be impossible to encounter the same issue by THEIR PRODUCT'S FAULT. They clearly explained that if the same warning messages appeared again that it wouldn't be their product's or installation's fault. It would definitely mean that there is a much more complex problem linked to the manufacturing of my car.

The problem seemed to be resolved up until recently, in April, when the warning messages reappeared. With all the information that I have gathered during these five years, I have all the reasons to believe that my car has a defect that should definitely be covered by my extended warranty.

When it happened, I went to GM Foster in Sandusky, Ohio in the United States where I am working this summer and here is what they told me:
1. I am not covered by my warranty in the United States.
2. My cruise control is not compatible with my car (the model they suggested didn't even exist in 2013).
3. I could have the cruise control uninstalled for around 300$ USD.
4. My car doesn't risk anything, even with the warning lights on.

However:
1. You tell me that my warranty is applicable everywhere.
2. It doesn't make any sense that the cruise control wouldn't be compatible because I certainly was not the only person to have this model and they had researched the model to use with the manufacturer during the last installation.
3. I already paid 70$ at GM in Sandusky. They only turned off the warnings lights that came back a week later. Another 300$ to simply unplug the cruise control is completely absurd.
4. As of right now, the acceleration is slow and the RPM go up to double their normal. On the highway, the RPM go up to 6000 and they normally don't exceed 3000. None of this is normal and it is very dangerous for the engine and the transmission, without counting the dangers on the road.
In all, I am under the impression that my demand isn't taken seriously. I have been running around in circles for five years, I am spending an incredible amount of time and money for a car that I really think had something wrong with it when I bought it. I think that it is time to look past the computer diagnostic that only finds a gas pedal or cruise control problem. I really do like my car and so does my father. That is why he purchased the most recent model. It would be a shame to end our relationship with you on a negative note and to have to go seek help higher up and to no longer do business with you in the future. I am asking for your urgent help to solve this enormous problem.

Best regards,

Laurie Marchand
[protected]

Yves Marchand, second owner of the car
[protected]

I have been shopping for a new truck and found what I thought to be a good deal on a truck at Wilkinsbpg in Glen Burnie Maryland. They had this truck listed on at least 4 websites for $57k MSRP and $52 with rebates.

I drove to their dealership and saw the truck that was advertised on the internet. It had the monorey sticker on it showing $57k and $52k. I asked a salesman if I could drive it, and we took it for a ride. When we got back I said "I'll take it" and we sat in the salesman's office. That's when the sales manager came in and said "their is a mistake with the price, the truck is $78k.

The manager said he could not sell it to me at $57k/$52k. I explained to him that it is listed on the internet and on the truck itself for $57/$52. He said it was a mistake and he immediately had someone go out and remove the stickers off the truck.

The next day I contacted the Maryland Attorney Generals Office to ask if this is legal to do. I was told that the dealer was in violation of MD consumer protection act. Specifically, section 13-301 number 1 and 8. They suggested I contact the dealer again and let them know that they are in violation of Maryland law.

I emailed the President of Wilkinsbpg, Mr. Wilkins and explained what has happen. I received and email, followed by a call from Kevin Colabucci who identified himself as a General Manager of Wilkinsbpg. He apologized for the inconvenience and said it was a mistake. He emailed me a "internet disclosure" and said this covers the mistake on the internet. I then explained the same price was on the monorey sticker. He said "I can see that that was deceptive and I will make it up to you on a different vehicle". Mr. Colabuccci kept apologizing about the issue and promised that he would make up for it. When I told him that the Maryland Attorney General said they had violated the Maryland Consumer protection act, he said it was a mistake and no jury would award me anything.

Mr. Colabucci said he would help me personally on finding a new vehicle. An hour later I received a call from Fred Martin who said he is a sales specialist. He said he was told to contact me to see about finding me a vehicle. He said before he gave me a price he wanted to see what incentives I qualify for. The only one I qualified for was the veteran/first responder discount. Mr. Martin asked several times if I had anyone who worked for GM in my family. I said NO. He said he was going to try and acquire a family member certificate somewhere so I could get the family rate. This was Wednesday of last week 7/18. He said he would call me first thing in the morning on Friday.

At 4:30pm and again at 5:30pm on Friday I called Mr. Martin and he said I will call you in 10 minutes. He never called me. On Monday 7/23 I emailed Mr Colabucci asking what the deal was. He called and said they are still trying to get work out something for me.

At this point I feel they are just being deceptive AGAIN and are hoping I get frustrated and stop dealing with them.

They are clearly in violation of Maryland law by using what is considered "bait and switch", and now they are trying to find a "certificate" that says I'm a family member of GM. This is not right!

I will be telling all my family and friends not to ever shop at Wilkinsbpg in Glen Burnie Maryland, because they are not an honorable dealership. I will be letting my approximately 850 Facebook friends know how I was treated. I am also filing a formal complaint with the Maryland Attorney Generals office.

And lastly, I have screenshots of all internet sales ads and a picture of the monorey sticker.

Have had srx in dealer several times for drive shaft and tune up within the last month now other day wife is taking kids to camp car makes a loud noise and she thinks someone bumps her from the rear car stops rolling tow truck called and he thinks it a drive shaft problem, towed to dealer again turns out its a 6000 dollar trans problem that there is no way we can afford. 126000 miles on it always serviced at dealer cant believe this right now no warning nothing just got car out of shop one week ago.

Hello, My name is Diane Alleyne, client number 31177 in Brossard, Quebec, Canada. I own a 2016 Chevy Malibu Limited 4 door sedan. On July 18, 2018 I went to the Chevrolet dealer in Brossard, Quebec (2555 boul Matte) because the plastic under the back bumper was loose. I had backed up to a curb and the bottom of the plastic guard below the bumper loosened. It did not come off but two metal screws came out and I could not replace them; however the plastic remained intact. Note; It was flush with the back bumper. I asked them to tighten back to plastic so that it would not be loose. They said the push pins came off and the retainer clips came out (this was not visible when looking at the car) I asked them to fix it. they charged me 34.72$ for the pieces and $38.70 for labour. They tightened the plastic so that it was no longer flush with the rear bumper. It was flush at either end but as you went to the middle of the bumper the plastic sticks out by about 1/3 to 1/2 inch. I went home and didn't look at the repair until I arrived, so I went back to ask them to fix it properly. An agent called Francisca Danis said it was supposed to be like that (that was a lie) as I checked out another Malibu after I left and the plastic is flush with the bumper. She also started pointing out scratches on the car and other things that had nothing to do with the plastic on the bumper. Finally she said the car had been hit in the back, not true, all to detract from the fact that the plastic was mal-installed. Then she said that was the best they could do. I went home intending to write to GM but a representative called me and asked if I was satisfied with the repair to which i answered, no. She said Ms. Danis would call back which after 2 days she has not, nor do I think she intends to. I don't know who else to address.

Hi,
I have been to get repairs on my air bag light coming on four different times. Still comes on when I go for a ride. I only have 25, 000 miles on the Vette. The last time I had the Chevy dealer work on it the light it came back on in a week. I phoned to see if they could get a representative from GMC to get an answer to what could be done. They never called me back. Crystal Chevrolet is my dealer, or was, since I do not have any faith in them anymore. I need an answer. There has to be something that can be done to fix the light. Very disappointed with the service I have received from a problem that GMC knows exist.
Howard Feitel
Beverly Hills, Florida
[protected]
[protected]@yahoo.com

One week ago, I scheduled a recall service appointment in response to an email from the GM safety team. When I went in today and left the car — I soon got a call back that they didn't have the parts. I asked what had been the point of scheduling online (which included VIN number and recall numbers); the service rep (Clay) smartly responded "if I'd ever thought of picking up a phone and calling" and "did I know what a phone was". For this reason, I would never recommend this dealer or any of your products again. While I have been happy with my Vibe — I both purchased andserviced it at Courtesy Dealership here in Lexington. My experiences there have been 100% positive. I am only sorry that I could not get the recall work done there. I have rescheduled my appointment with Quantrell Cadillac here in Lexington; and I hope, that their service department is run more professionally than Rod Hatfield.

on 05/02/2018 I submitted this rebate with invoice #348804 from chase Chevrolet in Stockton, ca and on 07/05/2018 your rebate program responded does not meet rebate requirements because invoice does not show part /model numbers, but I am able to see them plan and clear. It appears as though you do not want to honor your program.This was resubmitted on 07/05/2018 with your letter that my submission did not meet your requirements Submission # 7000449 Please respond to Larry Williamson. 9828 tender blossom way. Stockton, ca [protected] )

Headlights on the 2010 camero are not illuminating the road. After inspection Chevy dealer mechanic found that the entire light assembly needs to be replace at a cost of 2000$. The car is 8 years old and it is an obvious poor product installed by the factory. Extreme heat has caused the reflective coating inside the light assembly to crack and flake which has made the lights extremely dim and a traveling safety hazard. Gm refuses to assist with this factory poor product which is 8 years old. Many others have the same complaint with the same year make and model vehicle. Have also filed a complaint with the national highway safety and traffic administration. Gm needs to recall this vehicle and any others with this problem.

I live in the North Denver Metro area...I bought my 2016 GMC 3/4 ton Denali hew at a dealership in Colorado Springs. Moved to the Denver area soon after that. I have been having it serviced up her since. The contacted the local dealership/service 3-4 times about a warranty issue on the front area of the truck (rust on the chrome or whatever it is). Never responded. Now going to another GMC dealer farther away. For the second time since owning the truck the steering wheel has developed "play"... 1st time the dealership I bought it from repaired it under warranty...this time its going to cost me over $500 to repair it (I have 40, 000 miles on it)...so, I spend $60000 + on a vehicle and this in 2 years? Not happy in Northern Colorado

I had purchased a new Malibu in October and have driven more rental cars than the actual car that I purchased. This car has had more engine problems than a used car. I have been in contact with customer service and they are supposed to be in the process of a buy back of my car, but long and behold I am getting the run around. One minute they are going to pay off the car loan fully and take my car, now they only want to pay back only the msrp amount and not want my loan is actually for. I have spent well over 300 for tinted window due to a medical condition and they were going to give me a credit for those where I could get them re tinted on my new vehicle, now that is no longer an option. As a customer who has bought nothing but Chevy products, I am so dissatisfied that I no longer want to purchase another chevy. Why Can't people do what they say as we as customer work hard and spend our hard working money on their products. Very unhappy chevy customer and at this point will never buy another one as they do not stand behind their products nor their customers.

Purchased 2007 colorado in aug. 2010. (vin 1gcdt19e578139503) just turned 89000.

Been having no start issues for past several months. Have to wait 10 (ten) minutes each time problem occurs, which is more often with each passing week. Been late for several appointments due to this issue.

After researching passlock issues with gm products it appears one would be throwing money away by going to a dealer. There apparently is no guarantee that the issue can be resolved.

The owner's manual received with my purchase dose speak of the passlock system and the 10 (ten) minute wait period required.

Is there anyway to bypass or eliminate the passlock system?

Over the past 44 years I have owned 18 Chevrolet vehicles. I have purchased 10 of those new. The 2013 Chevrolet Silverado 1500 LTZ I currently own recently had to have an entire new engine installed. The truck had 99, 500 miles on it an unfortunately for me, was 3 months past the 5 year power train warranty. The reason the dealership (Hendrick Chevrolet, Durham NC) gave me was the DOD system. The truck I owned prior to this one, a 2008 Silverado 1500 LTZ also had to have major engine work due to the DOD system. Fortunately the 2008 was just under the 5 years but ironically it also was around 99, 000 miles.
Considering I paid over $50, 000 each for both these trucks and I'm currently seeing commercials on TV calling these trucks " The Longest Lasting & Most Dependable Truck on the Road" I am VERY DISAPPOINTED with General Motors and the fact that GM only contributed approximately 25% of the $10, 000 bill for replacing the motor on my 2013 Silverado. Hendrick Chevrolet discounted their costs but I was still left with a bill over $4900.00!
Like I said at the beginning, I've owned 18 Chevrolet's in my life. This will be the last. I currently own the 2013 truck & a 1999 corvette. Im going to sell both and try another manufacturer who, hopefully, sells a better vehicle. As a recently retired superintendent for the largest construction manager in the USA, I'm also going to share my experience with all my former coworkers (who buy a lot of trucks) to hopefully save them from the same problems I've experienced with your products.
Joseph B Cox
Creedmoor NC

[CANT EXPLAIN ENTIRE STORY DUE TO CHARACTER COUNT - NIGHTMARE EXPERIENCE] We purchased a vehicle on December 30, 2017 from Central Cadillac in Cleveland. We were told at the time of purchase by our salesman (Angelo) that our vehicle (2013 Cadillac XTS), was going to be covered under their Certified Pre-Owned "bumper to bumper" warranty. On February 8th (36 days after buying the vehicle), our rear suspension completely went out. Our tires were touching the body of the car and it was unable to be driven or moved.

We called the salesman and explained the issue, he advised us to have it towed to our local Cadillac dealership (Medina Cadillac), instead of theirs, and that it would be 100% covered and taken care of, since we had the "bumper to bumper" warranty, in terms of the cost of the repair. After a week of having our car in the repair shop, we receive a phone call from the dealership saying that we owed $2, 021 for the repair. We called the salesman and relayed to him what the other Cadillac dealership said, regarding the price and he proceeded to tell us that there was nothing he could do about it. We argued that, at the time of sell AND over the phone when telling us to tow it over to the other dealership, that he told us everything would be 100% covered in terms of cost and was under the "bumper to bumper" warranty; he then denied ever saying or telling us that.

We asked to speak with his manager where over speakerphone, the salesman admitted that he misinformed us, at the time of sale, about the warranty and coverage. We argued, had we known that ‘misinformation', the sale would not have happened and you can't lie to customers to get them to purchase a vehicle. We then asked his manager to cover the cost of the repair and he refused. While on speakerphone, the salesman directly stated to me "the car you traded in had a number of issues wrong with it and was sitting on expensive repairs, so its not like you gave us the best deal either". We voiced that his comments were out of line and that we would be escalating things further with GM. He then admitted that he lied to us and just learned about the warranty coverage for our vehicle, that day and they still would not assist or cover the repair of the vehicle. Again, we stated that we were extremely unhappy with his comments, the dealership and the lack of customer service and that we would be handling the issue with the other local Cadillac dealership, while escalating the matter with corporate as well.

After days of getting nowhere and arguing back and forth, the General Manager called and offered to pay a small portion from our first repair and ‘inspect' the vehicle "free of charge" for its current front end noise issue however that he would NOT be covering the repair, in cost. On top of his poor offer, he then attempted to bribe me and place the contingency that he would ONLY even honor that, if we signed a waiver saying that we would not leave a negative review on social media or Better Business Bureau. We were completely appalled and couldn't even believe that there was a form to restrict/threaten a consumer from their freedom of speech and voicing their experience at a dealership.

On top of feeling discriminated by my background, race and age; we wouldn't even be in this situation, had we not been lied to about the warranty and coverage in the beginning at the time of the sale. The deal would NOT have happened. It's unfortunate that our salesman, the used car Manager, General Manager, Service Manager and Customer Experience Manager at Central Cadillac have no care in the world about their consumers. They're all rude and lie. I've worked with two other Cadillac dealerships prior to Central Cadillac and I've NEVER had an experience like this. I will continue to voice my experience at Central Cadillac to my family and colleagues. The way we were mishandled is NOT okay, on ANY level.

My Name is Jose I S Gomez
2335 Anabas Ave San Pedro Ca 90732
[protected]
I own a 2013 Sierra Truck, I own A 2012 Escalade, I own A 2003 50 year Anniversary
Corvette. I AMA GM CHEC PERSON.
I bought the Escalade used at Penske and have taken it there for all services since the July 2015.
I have maintained all the service records and have kept the all the scheduled requested maintenance. I recently took the Escalade to Buick Boulevard in Long Beach Ca for servicing where they did a full inspections. I has quite upset at what Buick Boulevard found. Broken motors mounts, leaking hoses, leaking pressure hoses.
The cost are outrages.
What really bothers me is that Penske for the last year has been telling me that they do complete inspections and not found these items wrong with my Cadillac.

Its sad that such a well engineered auto should have these things wrong with them
.
You have permission to explore and look into the maintenance record of both my Sierra and Escalade to see that I take great care of both vehicles and its disheartening that the Cadillac is in suchpoor condition. I only drive on the freeway and my town. Never abuse it.

Please respond and I will email you the records and give you a method to look into the cars histories.

Thank you
Jose S Gomez

I have a 2013 XTS with 42, 000 miles on it. The flange between the wheel well and the rear wrap around bumper has the tendedency to separate and flair. I thought it was something that happened after I bought the car, but today while looking at my friends funeral fleet of XTX's I found it is a common flaw in that model of car, I have had it at various Caddilac body shops and found it can not be repaired unless you replace the entire rear wrap around bumper. any suggestions?

My 2011 Camaro ss has been in the body shop for over a month now and still waiting on this airbag that supposedly is on backorder and no one can give me any information on when i can expect to receive part i have called customer service and filled complaints case #8-[protected] i have been a loyal gm owner for several years but do to the lack of customer service over this part i have bought my last gm vehicle

Amazon.com
To:
kip.[protected]@yahoo.com

‎Jul‎ ‎7 at ‎4‎:‎10‎ ‎PM

Here is a copy of the e-mail that you sent to GM Parts America.

Order ID [protected]:

------------- Begin message -------------

The items I received from GM parts of America were packed poorly and in a condition that makes them very unusable. They look terrible, and now I will be forced to order them again, probably from another source as this experience was one I would not wish on anyone else... Quality control was something that was missed as it pertains to these GM parts...Thanks for your time

------------- End message -------------

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When I purchased the car out of the Showroom from John Donoughue in Whiteville NC (purchase was 11/10/2017) and they brought it out in the daylight there were scratches all over the car and they told me that they would make it right. They contacted the scratch and dent man that they use and he said they were to many and to deep for him to fix it. They then sent the car to Showridez in Whiteville for paint correction and they have left buffer streak marks all over the car. I called and the salesperson told me that it could not go back to Showridez and I told her that I didn't want it to that I wanted my car fixed, she told me the scratch and dent man had to look at it and he did and said Showridez has messed her car up and it needs to be fixed. Now the paint is coming off of the front spoiler(it looks like it has ashes all over it when you wash it) and when I took the car back to the dealership to show them this and to find out what they are going to do about my car they then sent me to the paint body shop up town that they deal with. He looked and the car and said that it should be repainted and he was going to let them know. This has been going on since November and still nothing has been done and now they don't even call me back. I want my car repainted which is what I have told them or I'm going to be forced to get an attorney. This is the first time that I have ever purchased a Chevrolet and not a good experience.

Received an email from Huebner Chevrolet in Carrolton, Ohio telling me a Silverado I looked at 2 weeks previous had a inventory price reduction was marked down to 32, 999 dollars, made an appointment to make a deal and purchase truck, when I got there the price was 37, 500 roughly, when I showed them the email they sent which come from their dealership they said it was a mass send out mistake by GM not them, this email was sent out on July 4, 2018 at about 11PM, I have a copy of this email and can send it to you if interested. It is a 45 minute drive to their dealership for me and I think they should have to honor that price, if I don't get a response from you my next step is the BBB! Also I have a GM Mastercard I have had since 1991and they said I couldn't use this! The card when I got it made the claim make your best deal and present this card at the end of the deal, I have used points off this card 3 times in the past few years and never had a problem before, last time I used it was 2013 when I purchased a new Chevy Equinox. If I can't use it why have it?