General Motors
reviews and complaints

I took my 2011 jeep compass to them to be repaired after an accident that damages the drivers side front end. It needed body work done and also there was a noise coming from the passengers side front tire area. I also told him I heard a grinding noise coming from the gear shift when I went from second to third gear. I asked the manager for the chevrolet dealer how long it would be for my car, as I was going to be putting out of pocket for a rental. He said it should be a week for our work and a week for the dodge dealer provided there is something wrong with the transmission. The chevrolet dealer tore the front end apart and got the estimate for the insurance company. I asked that the transmission be looked at before they fix it in case it was damaged and the cost to fix it would then cause my insurance company to total the vehicle. The car was only at the dodge dealer for one day and they said they fixed the noise in the passenger front and did a recall on the vehicle. They did not find anything wrong with the transmission. It was then sent back to the chevrolet dealer to begin the repairs on the front end. When they wee finished and did the front end alignment the check engine light came on. So they sent it back to the dodge dealer to find out why. The car sat over at the dodge dealer for teo days as they did not internet. They were able to fix the car in a day. At the end they had my car for three weeks and I had to pay out over 600 for a rental. I don't feel they should of had the car that long, and I was told that it would be a week maybe two depending on the transmission issue... I feel that I should be compensated for the rental as I was told one thing and it wasn't that at all. Every time I called to see if it was going to be done I got the run around and was told no it's not ready yet. I had to get a rental from june 5, 2018- june 7, 2018 from hertz in the dealer, I then re turned that car and got one from budget as it was a cheaper price. I had that car from june7, 2018 to june 22, 2018. I have the final bill for the rental from budget, I am more then willing to fax or email it to you. I just want to be compensated since I was told one thing and it wasn't that at all. I will be expecting to hear from you, if I do not I will be going to the local newspaper and the local news. The service I received was horrible. I am from pa and I know there if you need your car repaired and you really don't have the money for a rental the dealer will offer you a loaner vehicle until your car is repaired, all I was offered was two days rental. A whole whopping 60.00. That is ridiculous!

Thank you for your time.. You can reach me at [protected] or by email.. Bernadette. [protected]@ autozone.com.

On 9 June 2018 my son was involved in an accident while driving our 2003 Astro. he was struck on the passenger side by someone running a red light. The impact was severe enough to force him across the oncoming traffic lane, up onto the curb and hitting a tree, head on. My extreme concern is that the air bag did not deploy and
even though he was wearing his seat belt, his head struck the windshield.

I own a 2010 chevy malibu, and last year when I purchased 4 new tires from wal-mart and when they arrived, I paid wal-mart to install them. Upon installing them, they found that the wheel studs on the left front tire had broken off and because of this issue, they could not install them. I then took my car to pep boys, where they confirmed they were broken. I paid to have them repaired and mounted and balanced the two front tires. Approx, a few months later, I noticed my car driving weird and my front tires felt loose and was making noise. I called the pep boys and they told me to bring it in. Upon my arrival the manager got in to drive my car to see and hear what I was talking about and on his way back to the store, the front left tire flew off and rolled across the highway! Thank god no one got hurt! I explained the back story to the manager and he repaired the tire studs once again at no charge. Less than 2 months out, I started experiencing the same problems with my tire again and called the pep boys manager again and I brought it in to him and sure enough, the studs were broken again! After he repaired them again free of charge and he suggested that I take it to my chevy dealer, because he has worked on cars for over 30 years and have never experienced what my he has with my car. I contact chevy and they informed me that there were no recalls on my car and that the studs break off when the torque is too tight. Most recently, I started to feel the motion in my tires as before. So I called chevy and they informed me that I had to bring it in to be diagnosed and repaired at my expense since there are no recalls on my vehicle. I called chevy customer service to complain, I haven't heard from anyone. I contacted pep boys once again and the manager told me to bring it in because he didn't want me to drive the car and the tire fly off again, that its dangerous and someone, myself, or my kids can be killed. He checked my tires on friday, june 22, 2018 and the studs were broken again. I told him what chevy had told me about the torquing process; he showed me exactly how he repaired the broken studs and told me that, the torquing can't possibly be the issue. He repaired them again free of charge.
I am writing because this is not normal for wheel studs to continuously break off of a car and my car may possibly have defect. Just because there are no current recalls on my car doesn't mean there is not a problem. I don't want myself, my family or anyone else to get hurt from this defect. I am asking that my car gets looked at, diagnosed and repaired at chevy's expense. I brought my 2010 chevy malibu brand new in may 2010 and it is paid in full. Now gm/chevy has to stand by their product before someone gets hurt.

Looking forward to your response, thank you.

I have had bad experiences with engines and powertrains of GM cars. If you plan to keep your car for over 5 years do not buy GM. My 2001 Chevrolet minivans had intake manifold problems, luckily fixed under warranty. Then, one of the minivan had engine gasket failure. Latest in the saga is that 8 year old Saturn Aura had transmission failure due to failed wave plate. There is a technical service bulletin out there. But GM gives runaround and does not want to fix it. Says, only some cars are covered for this known defect under warranty extension, but mine is not!

The new GMC with this feature is enough to drive you crazy. Every time you come to a stop, the car turns off.
as you accelerate the engine starts & jerks into gear. How about that, 50-60 times a day. I have never seen
anything so stupid! not only the abuse on starter, flywheel, & system, problems down the road. GM has the
nerve to tell me it was engineered that way & they have no fix. Had I known this I would have never purchased.
The other dumb feature is gear selection, push & pull buttons, very unnatural. Chrsyler had a better idea
in the 50's, with their push button controls. I miss my Santa fe!

On Wednesday, July 20, 2018, my wife and I were in a vehicle collision where the driver of the other vehicle was at fault. We were rear ended while at a stoplight. Upon impact both the driver's seat, as well as the front passenger's seat, where the two of us were seated, broke resulting in both of us lying backwards into the second row of seats. In addition to the seats breaking, our seatbelts, at this point, were no longer operating. In speaking with our insurance company, the repair shop, and others, there is confusion and great concern as to why both of the seats broke in this manner. This appears to be a safety issue and perhaps a manufacturing issue, as well.

Your response is greatly appreciated.

Blessings, Brian and Sheli Correll

The infotainment Screen has gone black in my impala which has 67, 000 miles on it.

The local chevy dealer (Jeff Wyler Chevrolet) Has informed me that the replacement cost is $800.00.

After much research, I have determined that the product has a flaw and the issue has become a common problem.

I have been a life long owner of many Chevrolet.

I believe that this impala will be my last.

Chevrolet has become similar to a mobile home. Beautiful to look at, but not made to be used. The foreign parts used are junk

When the owners and engineers have there next round table discussion, please inform them that they have lost another loyal Chevrolet customer.

On May 31, 2018 Voss Chevrolet replaced the transmission in my 2011 Malibu. When I picked up the vehicle the steering was loose. I returned the vehicle immediately. The Service Advisor, Aaron Stroop, told me that the technician noticed it when he test drove the vehicle and thought that it was that way when it was dropped off. I explained that it was not that way prior to service. The next day the dealer called me back and told me that everything was fine and this was normal for a Malibu with 83, 000 miles on it. I escalated this to the service manager, Tim Whalen. He told me that the vehicle was checked out and everything was fine. I told him that the steering was not loose before being serviced. I was told that by Mr. Whalen that this was typical for a Malibu of this year with 83, 000 miles. I told Mr. Whalen that that was ridiculous. I asked Mr. Whalen if the car was safe to drive and he said "I don't see why not". I took the car home and parked it until I could have another mechanic look at it. On June 12, 2018 Centerville Service Center found that the bolt holding the steering shaft to the steering rack was not tightened. They tightened the bolt and that resolved the problem. Voss Chevrolet refunded the cost but still were defensive and indicted that this was one of their very best mechanics. I never felt that Voss took this safety issue seriously and that they were more interested in getting rid of me rather than investigating my concern. It is sad that the Chevrolet experts were not able to find their error but the local independent mechanic had no issue finding. The difference is the independent mechanic looked for the problem and Voss didn't really try (maybe didn't even look). This is particularly troubling since was a safety concern.

Invoice CVCS179883 Transmission
Invoice CVCS180677 Indicates that this was typical steering wear

I would like to file a formal complaint. The issue has been resolved, but this dealer did not represent General Motors very well and their satisfaction rating should reflect their poor service

Jerome Mashburn
[protected]@hotmail.com

I have 22" GM factory wheels ordered thru my dealer installed on my Yukon.
The Yukon comes with a 17" spare.
I ordered the 6 piston performance brake package on my Yukon.
17' wheel won't fit over 6 piston brake package
Need a 20" wheel/tire equal in size to 285/45 R 22 that came with Yukon.
I paid over 80, 000 dollars for this vehicle, and an additional 3500 dollars for the 5 spoke black wheels to get the look I wanted.
Nothing alerted my dealer or myself that the spare wheel would not fit over the 6 piston factory brake package I ordered.
Received your recall notice, big deal !
This your problem... FIX IT...

I carried my 2014 Cadillac XTS for Navigation service on 1 May and 11 May 2018 for repair. Navigation system still wasn't working after being told a module was replaced. Service representative told me they had to order a trouble shooting equipment and I have inquired about it 2 or 3 times. It has been about a month and I still haven't heard from the dealership. I was told I would be contacted once part arrived. The parts manager told me a DVD had arrived about 4 weeks ago. This system has had problems for a while replacing two navigation screens in less than 3 years. They appear to be defective in nature as far as the screens are concerned. This is poor service to wait this long for a service repair with no communication whatsoever from the dealership service department! I have purchased a lot of new vehicles over the years from GM. But I can rectify that situation. There are other fish in the sea (auto makers).

We have a 2007 pontiac solstice under 40, 000 miles. It is currently in our local dealership (sauers buick) in laporte indiana. This is our summer car, we were told about 6 weeks ago that they did not have the part to repair our car. They told us that general motors was making the part as they have non in stock. We have had other problems with recalls in this vehicle (passenger side air bag) we again had a problem getting the part. We love this car and store it for the winter. We are not able to use our car., due to to no fault of our own.
I am requesting that gm give us the use of a convertible at no charge for the rest of the summer.
I thought manufacturers had to carry replacement parts for a specific time. Due to the low mileage, my husband and I feel we deserve a replacement to use until we get our vehicle back.
We have leased a business cl in the past and will definitely go with a different manufacturer in the future. We owned a toyota celica for over 20 years and never experienced the problems we have with the solstice.
We will be waiting anxiously for a remedy to our problem.
Seriously unhappy with your service.

John & jane slater
0403 east 200 north
Laporte, in 46350
J.J. [protected]@gmail.com
[protected]
[protected]

On june 2nd I was taking my family on vacation to myrtle beech I was driving though west virginia when I needed to get gas when turned off the highway I heard a clunk and then scraping and grinding I pulled into a gas station when I looked under the front end the cv axle was broke just moments earlier I was driving 70 down the hill and curves of west virginia if it would have broken then we could have been in an accident or maybe even killed the car only has 68, 000 thousand miles on it I had to get a hotel all repair shops and dealership were closed I did find a 24 hour road side service that could fix it but the part had to be ordered 0n the next day sunday I was able to get a rental car for my wife and kids to go on their way while I waited for the car to be fixed this never should have happened at 68 thousand miles maybe it was a defective part this vacation cost me a lot of extra money 2 night in hotel rental car and the cost of fixing my car I don't think I am going buy another general motors car again

We purchased a new 2015 Impala and have enjoyed just about everything about it. During the warranty period we had an issue with our passenger seat air bag sensor. The airbag light would come on and off somewhat randomly. After fighting this problem with our local Chevy dealer, they sent us home two different times with it being "fixed". On the final time we took it in they had to pull the seat and and address the issue at a deeper level. This apparently fixed the problem for a little bit at least. We started experiencing issues with our passenger airbag sensor again about a month or so ago. The light comes on when someone is sitting there and sometimes when someone gets out of the seat. This light turns off the passenger airbag, obviously creating a safety hazard. I called to get this exact same problem fixed again at our dealer. The soonest they could get me in was on the Monday of the following week. When the car was taken in on Monday we were informed that the warranty of the car had expired by three days. I understand that we could have got the car in a few days earlier, but they could not get me in until Monday, which actually pushed us past our warranty date. They refused to do any work under warranty and said that they could do an assessment of the airbag for a couple of hundred bucks...just to find out the problem. I understand that our warranty expired; however, this issue with our passenger airbag is a problem that first occurred during our warranty period and it was not property addressed by our dealer mechanic. There is apparently a factory default in the car that has been documented within the warranty and inappropriately dealt with during the initial repair attempts. I have been a GM fan, starting with my 1977 Chevy pickup. This appears to be a fairly basic problem that should have been corrected on the first attempt. As this is a safety issue involving my passenger safety, I am unsure how this is not the responsibility of GM. Please let me know how best to move forward with this issue and I hope that GM will honorable respect their warranty and customer service. Thank you for you time,
Jeff

I brought this car new the last few months nothing but problems engine light is on. This is my third time taken it to the dealer in las vegas. My husband worked for general motors in pottstown. This product is no good. My son is a student car driven for 10 m8nutes to school. Now I have to get a car rental each time. The service department is no good. Maria jackson [protected]. They do not care

My vehicle is 2 years old, starting about 6 months ago I began to see small areas of paint chipping. Very small round areas that may have been rock chips. However as the months have gone on there are now 50-100 in all areas of the vehicle to include the top. I brought my vehicle to the dealer and the service manager attempted to tell me if I have ever gone through a car wash there most likely was dirt on the car wash ribbons. I advised him we have not done so in many months, and placed are rapidly multiplying. He was to look into it and call me back...still no answer and steadily my paint is chipping. So disappointed in this situation.

I bought a brand new Chevy Silverado from David Stanley Chevrolet in Oklahoma, and the truck I purchased had paint start chipping, so i took it back to the dealer, and they couldn't explain why my new truck would have paint chipping. They said they would fix it, but the paint began chipping again less than a week after the paint job. I took the truck to another Chevy dealer as well as a body shop, and they both determined the truck has been wrecked, and a poor coverup job done. I was not informed of the damage before I purchased, which is illegal! There's thousands of dollars of damage, and the dealership will not do anything about it. There is damage to the right rear bottom corner of the cab, and the center of the rocker on the right side. The right front door window rubber seal has clear coat on it, which means that when the door was repainted it was not removed as it should have been. The rubber weatherstrip on the right front door has been over sprayed by paint, which means when it was repainted the item was not removed as it should have been. The color of the cab and the door do not match. The standard application of textured paint for stone guard to the bottom of the cab has been altered. There is an undercoating material painted white, which will not withstand Rock damage. The cab corner is not uniform and flat showing poor quality on the body repair. There is still a dent in the bottom side of the right rocker, and there is a tape line as proof of repaint on the right rear door opening on the back side. All of this damage was not disclosed to me, and I do not want this vehicle as I thought I purchased a brand new truck. The dealership has given me the runaround on these issues and is refusing to work with me, even though they are the ones who broke the law as well as took advantage of a young woman. I want this issue resolved as soon as possible, and I want a brand new truck like I tried to originally purchase.

Dominique C Favors
1186 Glen Haven Ct
Williamstown NJ 08094

June 08, 2018

GMC Customer Experience
Po Box 33172
Detroit, MI [protected]

Dear Consumer Relations Expert:

I am a current owner of the 2010 GMC Terrain SLE AWD 4 Cylinder crossover vehicle, VIN: 2CTFLEEWXA6388718. This vehicle has been my primary mode of transportation since November 7, 2013. Since my purchase there have been several maintenance orders and jobs completed due to part failure and factory recalls.

More specifically:
December 2013: Throttle Body & Parts
Timing & Balance Shaft Chains
Actuators
April 2015: Recall 1435 & Oxygen Sensors
September 2015: Exhaust Manifold & Oxygen
Sensor
December 2015: Special Policy: Oil System Faulty
Pistons, Rings, Valves, Gaskets,
Bearing Kits, Shafts, Chains,
Bolts, Actuators, Balance Shafts
June 2017: Catalytic Converter

The exhaust manifold replaced in 2015 was covered under the 100, 000 Powertrain warranty. I was told the cracked manifold was a result of a possible misfiring catalytic converter. Following this, the entire oil engine, pistons, valves were replaced & covered by GMC in 2015 due to faulty mechanics [as a known Terrain internal issue]. Later in 2017, I received a factory recall for the catalytic converter, which was repaired in 2017. At this time, I was also informed that the exhaust manifold was cracked as of result of the catalytic converter, but it would not be replaced; for the vehicle was over 100, 000 mile coverage period. I explained that manifold was replaced prior to the converter, of which servicemen did uphold from reviewing the database history; therefore, I should not be responsible for the cost of repair. Again, I was told that the warranty was now void, and there is nothing GMC could do financially to remedy this issue.

Now in 2018, this exhaust manifold issue still persists. I have taken the vehicle to my dealer of purchase and GMC certified mechanics for regular maintenance e.g. oil change, brake repair, tire exchange, etc. Each time I am informed of the exhaust leak due to a crack within the exhaust manifold. Consequently. I feel disserviced as a GMC consumer and my concerns misappropriated. Over time, both exhaust manifold issues stemmed from the irregularities of the catalytic converter, which was recalled by GMC. When I have ensured proper care of my vehicle, I should not be responsible for this 2nd repair. Hence, I have attached each of my service orders for your review, and glean for a better outcome. I love my vehicle and most services rendered from your dealers. I look forward to conversing with you on this matter.

Disgruntled GMC Consumer,

Dominique C. Favors

On Tuesday June 5, 2018 I took my 2013 Silverado to Danny Len GMC to have scheduled oil change and tire rotation. The service was completed and I left the dealer to return home.
After leaving the dealer and driving less than one mile I experienced a sudden hard thud like I had hit something or had blown a tire. I pulled over to the shoulder, stopped and called the dealer.
The service manager asked if I could drive the truck back to the dealer. I explained that the truck was making a grinding noise but I would try to make it back to their shop. I tried driving a short way I pulled back over to the shoulder again when the truck was not drive able. I called the shop and was told they would send out a tow truck. The tow truck did show up shortly. When the truck arrived I got out to inspect my truck I discovered the back wheel had come off and was lying on the ground. When the tow driver and I looked at the wheel, it was evident that the lug nuts had not been tightened when the tires were rotated.
When returning to the dealer with my truck the tow driver backed my truck into a service bay. I then proceeded to the service desk and was told that my truck would be repaired and returned to me later that day. I was given a loaner vehicle to get back home with. I did get a call about 6PM that some parts were needed to complete the repairs would be coming in the next morning.
The next morning I did call the service manager and conveyed my thoughts that perhaps due to some possible ramifications that they perform three services that my truck needed at a no charge basis for my inconvenience.
I was told by the service manager that he had to get an OK from his boss.
I did get a call a short time later that they would be issuing me a certificate for $100.00 good for any service work on my truck and they would also give me a 15% discount for service work.
At that time I told them that wasn't acceptable and I thought I wasn't being unreasonable because of what possibly could have happened and also not hiring a lawyer or any legal cost. I thought doing the service was a fair way of compensation for my time and inconvenience.
A short time later I received another call back from the service manager telling me that they would do one of the services that was needed for no charge and it would be my choice of what I wanted done.
Me response was that I felt that my request was a fair and equitable solution and that when those three services were completed I would come in and return their loaner car and pick up my truck.
Again a short time later I received a call from whom I was told was The General Manager of Danny Len telling me that if I didn't have the loaner car returned by 10AM the next morning that he was going to file a stolen vehicle complaint with the police and have me arrested. He also told me that they probably saved my life." Who knows I could have been killed at the next stop light by a truck driver running a red light." He was so angry on the phone that his voice was quivering when he was yelling and screaming.
Some of the unsavory comments he made were: that he didn't appreciate someone holding a gun to his head, that he doesn't take lawyer threats well and that after all this he would probably never see us again even if I was given what I wanted. Oh and by the way we used all new parts to do the repairs that needed to be done.
I did tell him to calm down. I told him that was never my intention to never use their services again and that up until this incident, I've never had any issues with the dealership and my buying experience and service work had always been good. So I agreed to get one of the services done and was called back by the service manager to inform him that I would like the transmission serviced.
I was called the next day and was told my truck was ready for pickup and went there with no incident.
Just to let you know I've been a loyal GM customer for fifty plus years and didn't feel that I was being unreasonable.
Sincerely,
Larry Coon
[protected]
Coon.[protected]@gmail.com

I purchased 2017 Chevrolet Volt in September 2017. My car is running fine and has low mileage but I kept receiving reminders both USPS mail and e-mail from the dealer, Momentum Chevrolet, that my car is due or past due for service. As I was out of town extended period of time and I don't drive long distance, I only have low mileage. However, I wanted to make sure my car is well taken care of, so I called their service dept and left messages at least three times to discuss about this service/make an appointment but NOBODY EVER CALLED ME BACK. Then I went to online and made an appointment. I live more than 30 miles away of winding mountain road from the dealer as there was no Chevy dealer nearby. When I got there, I was told that my car has a low mileage so I don't need that service! A service person blamed on me as if I called a wrong number; however, I called the correct number and left clear messages. When I requested an appointment online, I entered current mileage and what exactly I need as the dealership suggested, and asked how much it would cost. Nobody contacted me back but AUTOMATED messages and reminders. IF someone could take 30 seconds to read my message/request, I didn't have to waste my time and gas. I am very disappointed about their service and still not sure I got everything that a sales people forced me to buy a car.

I own a 2009 Pontiac G6 with 79, 000 miles on it. Car has been very well maintained. The transmission went out on the vehicle 2 weeks ago. It was taken to a GM dealership and I was advise it would need a new transmission. After researching some information, I found out some 2009 Pontiac G6 vehicles were recalled and given an extended warranty of 120, 000 miles/10 years on the Powertrain. I contacted GM and they advised since my VIN was not included, it didn't apply to my vehicle. I feel that it could have had some of the same issues as the other vehicles recalled due to the low miles on the vehicle and how well it has been maintained. GM warranty escalation division was not willing to accommodate me in any way and would not look any further into the issue.