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General Motorscondensor for escalade air conditioner

Review updated:

The condenser went out on my 2015 escalade . Pepe Cadillac in White Plains has told me that GM is out of stock and that there is a nationwide shortage. They say that GM will not give them a time frame for when to expect this item that is covered under warranty. I have been waiting over 2 weeks so far and they say it could be 5 weeks. The hottest two weeks thus far this this year and my car is not drivable. This is so disappointing for this supposedly high end vehicle. I am very disappointed with the it has been handled, and although I have had several Escalades, would be reluctant to choose General Motors again.

Be
Jun 21, 2017
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Comments

  • St
      Jun 22, 2017

    I've been told the same thing. I was also told GM redesigned the AC Condenser due to a weak point in the design. They are not providing the owners with a replacement even though the product was faulty. I was told by the GM Service person at the dealership that they won't recall the product because it is a luxury item not a safety issue. Not happy with them at this moment. 2014 Chevy Silverado

    0 Votes
  • Hc
      Jun 22, 2017

    I have been waiting since June 1, also told the same thing that they are on national backorder and have no idea when they will be in, not to happy right now with gm 90 plus degrees an no air, grandkids won't even ride with me!

    0 Votes
  • Jo
      Jun 26, 2017

    Purchased a brand new 2017 chevy silverado z71 in nov. 2016. A/c went out a month and a jalf ago. Im in Ca the weather was up to 111 degrees and was told the same BD! After i complained to my states New Car Commissioner, wrote (complained) on GM fb page & the dealership fb page, the part magically appeared at the dealership that evening. 🤔 & they finally gave me a rental that i had been asking for. My brand new truck sat in my driveway because it was too hot & too dangerous to risk driving my kids around in the 111 degree weather. GM needs to get these parts out ASAP because they make it seem as the vehicle is driveable, well it could be but not when its 111 degrees, it makes the vehicle non driveable and a hazard!! Just simply DANGEROUS!! GM should offer some compensation for us not being able to drive our brand new vehicles

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