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1.2 1614 Reviews

General Motors Complaints Summary

65 Resolved
1548 Unresolved
Our verdict: If considering services from General Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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General Motors reviews & complaints 1614

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2:34 pm EST
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General Motors transmission

I have a 2003 Saturn Vue with less than 79, 000 on it. We bought the Saturn new in November 2002. We have never had a re-call on the transmission. Low and behold on New Years Eve around 6PM, we lost power and could only go 10 mph. We did make it home then the following Monday had it towed to our local repair garage. He informed us the transmission was shot and that it would cost $5, 000. We also contacted a transmission shop and they told me there had been a re-call on the transmission for 8 yrs. or 100, 000 miles. Well, 8 years, I guess, is the date that you buy the car, not the 8th year that you own it. Ours expired Nov. 12th 2010. I contacted Saturn, which then contacted GMAC, and after much run around with General Motors, they will honor a 50/50 deal where as they pay for 50% of the transmission installed by one of their dealership. Being that I never received a re-call notice, which I would have taken care of right off, I felt they should pay the full price. It's not going to happen, but I needed to let off my steam. Anyway, we will have to pay $2, 094 out of pocket in order to get the transmission put in. Needless to say, I'm not happy. I intend to file a report with the Atty. General's office, Better Business Bureau and Our local paper. Any other ideas would be appreciated.

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3:52 pm EST
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General Motors billing for a catalytic converter system on recall list

My wife's engine light stayed on the dash board and we knew we had a problem. I took it in to the dealership for a diagnosis. They said that the catalytic converter needed to be replaced and that it wasn't under warantee or recall list. We spent about $800 for the repairs. Shortly after the repairs we received a letter in the mail that the catalytic converter was on a "recall list." So we submitted the paperwork to General Motors to receive our refund. After 6 weeks I called General Motors to see how the refund was moving along. They give me a confirmation number and that I should stay in contact with them. About 1 week later I called General Motors again to see how the refund was moving along, and they told me that they lost the paperwork and that we would need to resubmit everything again. Is it any wonder that General Motors filed for bankruptcy, they can't even provide "quality customer service?" As a taxpayer I own part of
General Motors, and they can't provide the service that I would expect of any company that I own. We will not be purchasing any more General Motors products.

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9:17 pm EST
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General Motors 2010 chevy malibu lt2

I have a 2010 Malibu that has abnormal noise on the right side undercarriage. Once heard two or three big banging knocks in the right wheel well area. Also has a vibrating, bobbling, noise that sounds like it is coming from the right wheel well area. Sounds like something is loose. Took to Bowman Chevrolet in Clarkston Mi twice. First time they said they found a badly fitted wheel well liner which they replaced. Said it was knocking around. Drove it home happy the problem was fixed as I like the car ... but then heard the vibrating, knocking, bobbling noise on the right side. Took it back in several days later (after holidays), took tech for a ride, he acknowledged he heard the noise, thought it might be a bushing, but a minor problem. Next thing I know their service department is saying they could not duplicate the problem and they test drove 3 other 2010 Malibu's at their dealership and they all made the same noise, so they are calling it a normal noise for Malibu's now! Unbelievable! I am so disappointed! I wanted to buy an American nameplate and support GM's comeback ... so I bought their best reviewed car ... and now here we go with unacknowledged problems and the old GM runaround. I thought it was the new GM! It's problems and service like this that caused people to abandon their products and buy Toyota's and Honda's in the first place. Hey GM! I like the car but w/o the noise. Are you going to do anything about it?

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11:59 am EST

General Motors won't honor warranty

GM refuses to honor the special service bulletin and extended warranty to 200k miles or 7years for my vehicle.

It falls within the coverage provided in their special bulletin for the defective fuel injectors that are a VERY COMMON problem on these vehicles.

They refuse to honor and have a 'warranty block' on my truck. First GM I ever bought, gonna be the last one unless they fix this quick.

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Leo K
, US
May 28, 2010 3:19 pm EDT

I have a 2007 Chevy Aveo I bought in 2008 with 1700 miles and full manufacturer's warranty. The timing belt broke at 62000 miles causing $2000 of engine damage. The drive train warranty is still good, but the chevy dealer says that the timing belt is a maintenance item that should have been replaced at 60000 miles, and since I was over that I would pay the entire bill.I called GM customer service, and they told me same thing. When I didn't accept that, she escalated it to a tier 2, who after a week, told me the same thing. I complained to BBB, and was contacted by Yvonne at GM, who told me that I was not considered a loyal GM customer, or they would have probably honored it. The car is worth $3000, (kelly blue book), and I owe $5000. The repair bills are $2000. The car is sitting at the dealer not being repaired (can't afford it), I am still paying for it and paying for insurance, but can;t drive it. Between towing costs, work missed, and extra gas from driving a van rather than our small car, it has already cost us over $500, and increasing daily.

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XJAN004
Yardville, US
Jan 24, 2011 12:57 am EST

GM went through bankruptcy and are trying to save costs through their customers. Although a different car and issue. GM Dealerships will not honor warranty for my vehicles engine because of two bolt-on aftermarket parts that are unrelated to the low compression in the first cylinder (most likely piston rings) and oil in the factory turbo which is probably just a faulty seal. They want me to pay $7000 for a new engine for a car with 35, 000 miles on it. Earlier in the year they tried to say a K&N Filter tainted my MAF sensor and wanted $300, when in reality it was loose wiring in a connector.. a $30 item. I fixed it myself and did not have further issue with the sensor. This is ridiculous. I might as well go back to buying used cars, at least they have cheaper parts.

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answeringyourquestions
, AR
Oct 13, 2010 7:44 pm EDT

YEAH MAINTENANCE ITEM CANT BE COVERED UNDER THE WARRANTY

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3:35 pm EST
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General Motors right front tire replacement

Purchased a 2009 Yukon Denali in February 2009. Took the vehicle in for regular oil change and tire rotation. Earlier this year, we found that the left front tire was wearing we had to buy a new tire and had a front end alignment done. Went in yesterday (12/29/2010) for another oil change and tire rotation and have encountered the same problem with the left front tire wearing down to the steel. We had to purchase another tire for the left front wheel. The service department keeps insisting that we only need a front end alignment. We should have to buy two new tires within one year.

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12:32 pm EST

General Motors door handle is [censor]

My interior driver side door handle broke under normal use. It's my wifes car. So I got the "What did you do". I told her I didn't do anything but try to open the door. I could tell she didn't believe me. Today while trying to find a relacement I found out I am one of many people this has happened to. I wonder what would happen if someone had to get out of there car in a hurry. If your car caught on fire and you panic and pull that handle to hard your in a lot of trouble. If it's a ele. fire you can't even roll the window down. But I can deal with that, what I can't understand is why didn't they make it simple to replace? Why do I have to replace the whole door panel? Is Chevy trying to make up there losses this way?

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PurpleOcelot
Carrollton, US
Dec 26, 2010 3:56 pm EST
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Car companies have become as greedy and underhanded as all other businesses.

Since the early 1990's, vehicles have been made with as few separate parts as possible. This includes "simple" and "easy" items that used to be easily and cheaply replaced.

Most vehicles now, are made in sections and most parts, such as door interiors, are made as one unit, or one piece. Instead of replacing one simple piece, you have to replace the whole section the piece is located in.

This is done for a few reasons:

*Its cheaper to produce vehicles with "snap in sections"
*It guarantees that you will probably have need of a mechanic, instead of doing it yourself...therefore, keeping mechanics in business.
*Making vehicles in sections, instead of small parts, means more income for replacing parts as sections.

If you have to replace a whole section, I would suggest looking at some wrecking yards for the same door panel, or finding one online that is "used".

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10:25 pm EST
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General Motors product & customer loyality

I own a 2005 Chevy Silverado. I bought it brand new and because it was an American made vehicle, made by an American Corporation. After 5 years with 70, 000 miles the temp. gauge kept reading hot and I brought the vehicle to a Chevy dealership to have it fixed.It was found to be a cracked cylinder head. I was told by the service manager that the 2005 models have a history with this problem and that it would be at least 6 days to get Original GM parts or he could get after market parts in 2 days, same warranty for both parts and service. After speaking with the chevy service manager we decided that the after market part would be as good if not better do to the problem that the 2005 Chevy Silverado's have been experiencing. I called the GMC Corporation to see if they could give some assistance to the problem since that it appears that the fault of the cylinder head cracking may be a defect in the engine part or engineering. I explained in detail to customer service rep. who sounded concerned for my problem an he stated that he would give me a ref # [protected] and forward my concerns to the next level. This was my 3rd chevy truck that I owned. I also explained that I just bought a 2011 GMC Terrain (35, 000.00) 3 weeks before the major malfunction of the Chevy cylinder head. I always used GM service for my Silverado repairs and they did a good job, all I was asking for was some assistance with a problem I believe this GM product is experiencing due to a manufacturers defect not based on my knowledge but the knowledge of the Chevy service manager himself. I give GMC a lot of credit, within 24 hours a customer service representative got back to me and stated that since I ALREADY AUTHORIZED REPAIR AT ONE OF THIER GM SERVICE DEALERSHIPS and THAT THEY WOULD NOT HELP ME IN ANYWAY WITH THE REPAIR COST, BUT THEY WOULD GIVE ME $4, 000.00 TOWARD A NEW VEHICLE. What I found out about GMC is that they only stand by there dedicated customers if they are are buying new and not so much there product which they produce and service. I really don't no if I will continue buy from this American made company (GM) in the future but I still believe that you should buy made in USA and support the hard American working men and women. YOU CAN SEE WHY THE GOVERNMENT NEEDED TO BAIL THIS COMPAY OUT, GM STILL HASN'T LEARNED ANYTHING ABOUT PEOPLE OR BACKING THE PRODUCT THEY MAKE
ANTHONY 12/22/10 11:00AM

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7:03 pm EST

General Motors disrespect

I work for general motors and was trying to deliver parts to people on the line building cars the way that were suposed to and i could'nt do it because there was to much work on the job. My boss came and told me " You don't go home till you pull 7 carts" everyone else can but you. Everyone else does it wrong. Their not doing it by the job element standards that the union and management set up (GMS Standards) which I am. well I was cussed at, treated like dirt in front of other management and never asked why or what we could do to help this problem. All that mattered was that the parts were delivered so the cars could get built. GM does not care about anyone but them selves. Iv'e worked for GM for 15yrs and It's the worst atmosphere and management I have ever experienced in my life. No concideration for anyone. It doesn't matter how bad your situation is or what has happened, that car will get built one way or another. I will never buy another GM vehical ever again in my life and urge you to do the same. They treat us like slime. GM is just another sweat shop with no union to back you up anymore. very disappointed GM worker...

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notdeadyett
ludington, US
Jan 13, 2011 9:28 pm EST

Every one needs to be employed somewhere - jobs are hard to find. I'm sorry you have to work where you do. Hopefully you'll be able to find a job with an hones employer. Seriously, you know GM's all about making money, not quality vehicles.

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11:33 am EST
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General Motors chevrolet beat

Dear Sir/Madam

I had purchased chevy beat 8 months back.After three months A/C started giving problems.I gave the vehicle in workshop and after 40 days vehicle was given to me in a horrible state. After a week back vehicle started giving problems again. Now again vehicle is in workshop which I don't intend to take back. Last three months I don't have a car. I am feeling ashamed that I trusted GM Motors. GM Motors is responsible for all the pains I have gone through. My vehicle no is 4049 and it is registered in Goa. I am planning to file a case against general motors for mental harrashment of a consumer.

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bolaymanbby
Marion, US
May 16, 2011 8:13 pm EDT
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hi my name is bobby layman in dec 2006 i bought 2007 impala lt from berry bunker chevorlet in marion in.in 2008 i started haveing trouple with the molding around the windows the have 4 of them now i have 3 moore bad gm doesnt want to replace them even barry bunker lie to be said they had not seen any of this i went mathews buick the sam thang there i talk to the body shop all i am gettin is a run around i will tell u this i will let everybody no about gm tell i have turn it in better bussiness bureau about ur cars dont buy bobby layman familyman654@yahoo.com [protected] west 12 th st. marion in.46953

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11:55 pm EST
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General Motors will not honor warrenty

Recently as Aug. 2010 ordered new crate motor from Scroggins Dicky for my 2000 GMC Sierra. After a local repair shop installed motor, used them before and had no problems, a serious tapping in the motor from the first start of the engine has been a problem. Several attempts to remedy the problem, have not changed the the situation. So I had the vehicle taken to the local dealer, and at my expence the dealer will look into the problem. Only I have about $4500.00 invested in this LS6 motor and don't believe I should be out more cash to repair a crate motor. Nothing was done internally to this motor, other than the oil pan was changed to fit my GMC. Now the dealer wants more cash to fix a problem that they claim was a result of the oil pan change. The warrenty isn't worth the paper it was written on, and as a life long chevy fan, I can now see why the government had to bail out these loosers. Don't bother trying to upgrade your GM its not worth it, go and buy a FORD.

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9:21 am EDT

General Motors awful customer service

Our 2007 Cadillac DTS, 25, 000 miles, like new caught on fire while sitting in our carport after sitting there for several hours. It was determined that the fire was caused by a defective heating element in the windshield washer water dispenser(recalled and replaced several month previous to incident). We have written to GM, Detroit, MI, and Crest Cadillac in Hoover Alabama on several occasions. They do not feel they are responsible for replacing the car or compensating for our loss. We are only asking for the difference in what our insurance paid and the cost of the car plus monies to repair our carport ceiling which was also damaged in the fire. GM is difficult to deal with, and Gary Ivey, owner of Crest Cadillac refuses to even return our calls or meet with us.

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BOKIE
NORTH AURORA, US
May 26, 2011 8:49 am EDT
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My Grandfather sold me his 2002 Impala because he could no longer drive and he needed money for medical care. I took the car to my shop and they told me the Intake manifold gasket was leaking oil all over the engine and this could start a fire. also rack and pinion leaking the power steering fluid out so the steering could go out at any time. another safety problem and the steering was making a clunking sound every time i turn the wheel. I called GM and they made me take the car to there dealer for an inspection and I had to pay 70, 00 dollars for this.Ron Wetphal said the same things about the car, Also they said its save to drive. Well my shop said don't drive the car because it could catch on fire or the steering could go out at any time causing a crash, This was a 90 year old mans car well maintained heated garage kept. He always took it to the dealer.my shop said there was no way the dealer would have missed the leaking gasket with the oil all over everything. So I called GM and explained that its a known fact the gaskets go out on those cars and the steering is a safety problem. Well after two weeks of the run around they could care less. there not paying for anything, and they don't care its my problem. Why cant they fix their defects? GM just does not care about there customers. my Grandfather took such good care of this car there is no reason for it to have over 3000.00 in repairs that are needed. I have a bad back and live on a fixed income and I needed this car to get me back and forth to the Dr. All can say IS GM you lost another customer I will never buy another GM car or truck.. Now I have to make car payments on a car that you think should run good but is a pile of junk. If anyone has herd of any class action suit I could join let me know

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6:46 pm EDT
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General Motors defective vehicle dashboard

Hello our names are Rigoberto & Concepcion Marentes our email is: [protected]@yahoo.com
Our vehicle is a 2007 GMC Yukon XL 1500, with in the past 3 months we noticed a crack on the dash board where the passenger airbag is located and a second crack right on the dashboard above the instrument panel, my husband took the car in to the dealership on 10/27/10 where it was purchased and the service manager said it is not a covered item, that it is considered wear and tear on the vehicle, well that is a very disappointing answer to us, we understand wear and tear if we sit on it but this is a dashboard we are talking about with defective material cracks on it. We would like GMC to replace our dashboard with a new one at no charge to us, the one crack on the passenger airbag worries us, if there was to be an accident, would the airbag deploy?
We have purchased a total of 7 GMC vehicles within the past 20 years and had never had issues like this and for them to tell us, we have to pay and replace this defective dashboard leaves us exteremly disaapointed and would not recommend GMC vehicles to anyone nor will we purchase any more vehicles from GMC in the near future. Enclosed are photographs of the defective dashboard.

Thank you for your time in reading this complaint,

Rigoberto and Concepcion Marentes

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judy Beaver
Penn Valley, US
Aug 10, 2011 6:00 pm EDT
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We unfortunately bought brand new a El Dorado Etc. coupe...of course its a GMC product. I paid $48, 000.00 for this car, the headlight lens, JUST THE LENS is $250.00. I need the 2 back panels in the back seat of this car...the car is 10 years old, these parts have been discontinued, called 22 places, NOBODY has them, not even the dealership. The whole back bumper keep falling off the clips that is suppose to hold this LARGE bumper up, took it to the dealershipe, where we bought this car, had it fixed 2 times, it is now loose again.
I would like to thank GMC for selling crap like this, and you are welcome for the bail out, I hope you and the whole entire company fails.

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General Motors poor service

I Own a Aveo U-VA.which I purchased about a year back. on the 21st of June 2010 I had an accident. My car was badly damaged, and I gave it for repairs to the Local Dealer, Radiant Motors, Guwahati, Assam, India.on the 22nd of June 2010. They promised to give back the vehicle on the 22nd of August . Inspite of regular phone calls and visit to the dealer workshop I was not delivered the vehicle until today. Today the vehicle was given to me without proper repairs. done.And since last week I received phone calls from the dealer 5 times to take the delivery of the vehicle and every time I went to take the delivery, the vehicle was not ready, thus wasting a lot of time and giving harrasement. So can you suggest what should I do.

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Giridhar.B
, IN
Dec 17, 2010 11:23 am EST

Did you get it back now?

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1:30 pm EDT

General Motors awful quality cars

I bought a used GMC Sierra 1500 Extended cab 4x4 in August of 2008. The speedometer was working when I drove it off the lot but on the way home I passed a local police car and glanced down at my speedometer and it was sitting on zero. It worked from time to time after that but now it spends most of its time sitting at 70 m.p.h. while the vehicle is parked andsitting still. I understand that GM was sued because of this problem and I called GM in Detroit and the person I talked to informed me that only the 2003 and 2004 Chevies and GMCs had thos problems. I beg to differ with you sir but my 2005 Sierra has this problem as well and the dealer wants $650.00 to repair this problem. I think this is GMs problem and not mine, when a speedometer doesnt work it is extremely dangerous. I dont know if the cruise control will work while the speedometer is messing up or not I know it works when the speedometer does work which is not very often. I think GM needs to stop patting themselves on the back for so called repaying the loans to the US Government and fix some of thes problems with thes vehicles before someone is tragically injured or even killed because of this problem.

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answeringyourquestions
, AR
Oct 13, 2010 7:38 pm EDT

ITS A SPECIAL COVERAGE AND YES, ITS LIMITED TO CERTAIN VEHICLES. NOT EVERYONES. SINCE I WORK AT GM, I CAN TELL YOU THE BUSINESS CASE IS NOT GOOD ENOUGH AND YOU WONT GET ASSISTANCE FROM US... SORRY BUT GOOD LUCK! :)

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General Motors my 2004 chevrolet malibu has almost caused me to lose my life and my son&s life

My 2004 Chevrolet Malibu Has almost caused me to lose my life and my son"s life. I tried to stop the vehicle 2 or more tijmes and the vehile keeps going. My son was on the free way in North Carolina and tried to stop and the vehicle turn around to the freeway. God was with him. The morning rush traffic had died down. Also, on 01/30/07, my son made a turn in the malibu and the car kept on going causing damage to the malibu. Again, God was with him.

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General Motors terrible quality trucks

We have owned three shev silverado pick ups. two of them were extended cabs and the 2005 is a four door HD duramax silverado. Every one of them has had door whistling noise caused from air getting through the weather stripping. We have tried adjusting the dooor striker in which if you get it too tight causes the door to shut hard. There is no adjustment on the hinges as they are welded. They have tried using a 2x4 to pull down on the door with little success. Why they quit putting adjustable hinges is a question. I figured when buying the 4 door would stop the noise. It was good for about three months. We have about 51, 000 miles on it. Also the truck is 99% highway use. The next truck will probably be a Toyota.

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answeringyourquestions
, AR
Oct 13, 2010 7:39 pm EDT

GOOD LUCK WITH THAT

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General Motors the paint on the outside cracked and the metal is rusting

The rear sliding window started leaking causing water to sit in the left rear cab corner. The paint on the outside cracked and the metal is rusting. All of this clearly happened under warranty but was not found until the vehicle was 2 months out of warranty. The warranty is 6 yrs or 100, 000 miles, my truck currently has only 80, 000 miles on it.

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General Motors unethical sales practices

As one of the millions of hurting Americans who are either unemployed or receiving minimum pay, I feel it is my responsibility and civic duty to make all Americans aware of companies to be avoided. On June 29, 2010, this company kept me at their dealership for five hours until they wore me down. They knew that I had LOST part of my disability pay and HAD to trade my new car, a 2010 Chevrolet Malibu LT, VIN# 1G1ZD5EB4AF197734, in on a used car, 2009 Chevrolet Cobalt LT, VIN# 1G1AT58H997268724, to reduce my payments. Because I was in such a desperate situation, they saw this as an opportune time to rip off an elderly, disabled man (70 years old). We kept going back and forth because they guaranteed the car to be in excellent shape and I needed a good car that would not break down. They first lied to me on the telephone just to get me into their dealership. Once there, they increased the price by $1, 500, but little by little they got within $300 which they asked me to pay. I paid the $300 out of my much needed cash reserve I had for groceries and my required medication just to get the car and get home because I was tired. The company also tried to jip me out of the 12 month, 12, 000 mile bumper to bumper warranty. The salesman told me the car was 'Certified' and had the warranty. But, after the deal was verbally agreed upon, the internet used car manager and the used car manager (2 different managers) told me the car was not 'Certified' and had no warranty. They said at the price they sold it to me, that they couldn't afford to give me the warranty. I also asked the used car manager if it had a clean 'Carfax' report and if it had any body damage and he said the 'Carfax' was clean and it had no damage. After signing the papers, I found the bumper on the rear was dented. I failed to catch it on my quick inspection. I am not sure whether the following claim is true, but I deeply believe it to be true. When my daughter and I drove over late the evening before, June 28, 2010, to look at the car, it was raining so my daughter stayed in the car. When I jumped back into my car, I told my daughter that it had leather and new tires. After buying the car the next day, I drove off and the car seemed to noisey and rough. When I got home, and as I was checking the tire pressure, I noticed the tires weren't new. The next two days, June 30 and July 1, 2010, I spent sending messages to the dealer reporting the dented bumper, the old tires, the noisey and rough ride, the car almost stalling at low speeds, numerous spots of paint missing, and the gas mileage not being close to their and GM's claims. I told them the car seemed to have been badly mistreated. The company has a 72 hour, 150 mile window in which to allow you to return the car. In the messages that I sent them, I told them that I preferred to return the car and I asked them to reply. They purposely didn't reply and let the windows expire. And, then they replied and said the windows had expired and there was nothing they could do for me. That was very shrewd of them. I tried very hard to work with this company so that we both could be satisfied with the sale, but making money anyway they can and from anyone they can is more important. Customer satisfaction is not important to them. I would strongly advise anyone wanting to buy a car from an honest and reliable dealer, not to go to Stonebriar Chevrolet in Frisco, Tx. I have bought many, many vehicles from dealers in the DFW area over the last 40 years, and this is only the second one I have found that was dishonest and would not live up to their claims and promises.

Added comments:

Thursday, July 8, 2010, I was told that Stonebriar would trade the junk they sold me for another vehicle they had. But, they would only give me $9, 000 for the piece of junk that I bought from them for $11, 300 9 days earlier. Today, July 10, 2010, Stonebriar offered to return my car to me for what they gave me and they would take their car back for what I paid for it. That meant that I would have to get new financing and pay sales tax on over $7, 000 plus pay for title and license. I don't have the money and wouldn't agree to it anyway. Getting my car back is not an option anymore. They intentionally waited too long to respond to my request. The deal could have been backed out, but now it is just too late. They are doing everything possible to make my life miserable and to take as much of my disability pay as they can.

Damage Resulting = The fact that the car is worst than they were willing to admit and their unwillingness to make things right has caused undue stress and anger on me and my family. We are afraid to go anywhere in this piece of junk.

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Mauricio Arrieta
Kingsville, US
Jul 11, 2014 9:43 am EDT
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I believe there should be more people complaining about the Fraud and unethical behavior of many dealers around the Texas' State. Also, the government agencies should take a very good look at these activities since they, in my opinion, are very close to be criminal activities. I had the most negative experience at the Alice Chevrolet dealer located at 2250 E. Main St, Alice, Texas 78332. The sales person, Frank is a complete fraud as well as the assistant manager, Joshua Leal and the manager, Mark.

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General Motors Outsourced customer issues

I took my Checy Trailblazer in for a repair, when done I found out I paid List price for the part. A part available at GM parts was $224.00 The deleare charged me almost $450.00!.
When I tried to go thru customers relations, I had a person from anpother country telling me tough luck, they do not have to do anything, They would not tell me if the dealership even charged within GM corporation guidlines?
I was then told that she is the final person, no other will help me. And although no one would claim they over charged me, they offered me a 25% discount on a repair I needed. Yes it was and idiler pully they wanted just under $200.00 to fix. I would save 25%! So I did what any real american would do.. went to the part store and for $19.99 purchased the part and put it on myself.. 15 minutes!

Bottom line is, no reason to ever be loyal to GM.. We bailed them out, and they outsource customer relations! The have no regard, have no backbone and let dealerships do whatever they want! after 2 generations of GM and my third new one, it will be my last! Thank you GM for showing me you are anything but an american company!

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General Motors Water links in spare tire well

We purchased a 2007 Chevy Equinox SUV on March 1, 2010 from Carmax. Around the end of May, 2010 we started noticing a odor in the vehicle. We tried airing the vehicle out on very hot days. This did not help. We then realized the smell was coming from the rear. I took the vehicle to Rizza Chevrolet in Broadview, IL on June 21, 2010. They found standing water in the spare tire well of the vehicle. Apparently, when the vehicle was being driven. The water would travel through the floor of the vehicle and soaked through the padding beneath the carpet of the SUV. Rizza stated that the water was coming in through the seams in the spare tire well of the vehicle. This is a manufacturing problem. I was told the spare tire was covered in mildew. I called Chevy Headquarters on June 22, 2010 @ 12:15pm CST, [protected]. I explained the situation to a gentlemen named Pat. I was given a Service Registration #71-[protected] and informed that they would contact Rizza Chevrolet and assign this to a District Specialist. On June 23, 2010, Pat from Chevy Headquarters in Kentucky [protected] called and mentioned that Robert Mendoza @ Rizza Chevrolet was playing phone tag. He stated that the District Manager would be contacting Rizza and myself tomorrow. There has been numerous telephone calls from June 21st to June 29, 2010 regarding this issue. I was finally informed on June 29, 2010 @ 5:17pm CST by a Stephen from Chevy Headquarters [protected] ext. 11029. GMC can't do anything. They only cover the vehicle for 3 years or 36, 000 miles which ever comes first. This is there final decision. They don't know if the previous owner was involved in a accident or if the windows had been broken or not. They will not cover this. I told Stephen that the mechanic at Rizza Chevrolet stated that the vehicle had not been in a accident. Rizza had removed everything in the rear of the vehicle. I mentioned that the Operations Manager from CarMax had looked the vehicle over at Rizza Chevrolet and agreed with the mechanic. This should be paid by Chevy. This is a manufacturing issue. How can CarMax be held accountable for this issue? Neither one of us built this vehicle.

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General Motors In-depth Review

Company Overview: General Motors (GM) is a renowned American automotive company that has been in operation for over a century. With its headquarters in Detroit, Michigan, GM has established itself as one of the leading manufacturers of automobiles worldwide.

Product Range: GM offers a diverse range of vehicles, catering to various segments of the market. From compact cars to SUVs, trucks, and electric vehicles, GM provides options that meet the needs and preferences of different customers.

Quality and Reliability: GM is committed to delivering high-quality and reliable vehicles to its customers. With stringent quality control measures in place, GM ensures that its vehicles meet the highest standards of performance, durability, and safety.

Innovation and Technology: GM is at the forefront of automotive innovation, constantly integrating advanced technologies into its vehicles. From cutting-edge infotainment systems to autonomous driving features, GM strives to enhance the driving experience and stay ahead in the industry.

Customer Service and Support: GM prioritizes customer satisfaction and provides excellent customer service and support. With a wide network of dealerships and service centers, GM ensures that customers receive prompt assistance and maintenance services for their vehicles.

Pricing and Value for Money: GM offers competitive pricing for its vehicles, providing customers with value for their money. With a range of financing options and attractive incentives, GM makes owning a quality vehicle affordable and accessible.

Environmental Sustainability: GM is committed to environmental sustainability and has taken significant steps to reduce its carbon footprint. With the introduction of electric and hybrid vehicles, GM aims to contribute to a greener future and promote sustainable transportation.

Safety Features: GM prioritizes the safety of its customers and incorporates advanced safety features into its vehicles. From advanced driver-assistance systems to robust structural designs, GM vehicles are equipped to protect occupants and prevent accidents.

Reputation and History: With a rich history and a strong reputation in the automotive industry, GM has established itself as a trusted and reliable brand. The company's legacy of innovation and quality has earned the trust and loyalty of customers worldwide.

Financial Stability: GM has maintained financial stability over the years, ensuring its ability to invest in research, development, and manufacturing. This stability reflects the company's commitment to long-term growth and sustainability.

Market Presence and Competitiveness: GM has a significant market presence and remains competitive in the automotive industry. With a strong global footprint and a diverse product range, GM continues to attract customers and compete with other leading manufacturers.

User Reviews and Ratings: GM vehicles have received positive reviews and ratings from customers worldwide. Users appreciate the performance, reliability, and features offered by GM vehicles, making them a popular choice among car buyers.

Awards and Recognitions: GM has been recognized with numerous awards and accolades for its vehicles and contributions to the automotive industry. These accolades highlight GM's commitment to excellence and innovation.

Social Responsibility Initiatives: GM actively engages in social responsibility initiatives, focusing on areas such as community development, education, and environmental conservation. Through these initiatives, GM strives to make a positive impact on society.

Partnerships and Collaborations: GM collaborates with various organizations and partners to drive innovation and address industry challenges. These partnerships enable GM to leverage expertise and resources, fostering growth and development.

Accessibility and User-Friendliness: GM prioritizes accessibility and user-friendliness in its vehicles. With intuitive interfaces, ergonomic designs, and advanced connectivity options, GM ensures that customers can easily navigate and enjoy their driving experience.

Warranty and After-Sales Services: GM provides comprehensive warranty coverage for its vehicles, giving customers peace of mind. Additionally, GM offers a range of after-sales services, including maintenance, repairs, and genuine parts, to ensure the longevity and performance of its vehicles.

Online Presence and Digital Experience: GM has a strong online presence, offering a seamless digital experience to customers. Through its website and mobile applications, customers can explore vehicle options, schedule test drives, and access information and resources conveniently.

International Expansion and Global Reach: GM has a global reach, operating in various countries and expanding its presence internationally. This global expansion allows GM to cater to diverse markets and meet the needs of customers worldwide.

Future Outlook and Growth Prospects: GM's future outlook and growth prospects remain promising. With a focus on electric and autonomous vehicles, GM aims to lead the industry's transformation and continue delivering innovative solutions to customers.

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