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1.2 1612 Reviews

General Motors Complaints Summary

65 Resolved
1547 Unresolved
Our verdict: If considering services from General Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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6:41 am EDT
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General Motors What a joke

I drive a 2000 Jimmy GMC and have had most of suspension replaced after going to a sight that 2 mechanics told me about and saw the 13 pages of service calls and recalls on my truck I was floored no wonder no one can figure out why at highway speeds this truck shakes like crazy then going to the dealership and the guy says oh its your carrier bearing (lol) which my hubby called to get a price on and lol that truck don’t even have one (lol) and this person works for dealership where did he go to school? So I owe a few more payments and I’m getting rid of this headache! Between vibration and flickering interior lights and water on driver side floor board I’ve had enough!

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4:45 am EDT
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General Motors I will not buy another

I had a 2001 Chevrolet Silverado. I bought it at 43000 miles at the Chevy dealer in Desoto, TX. They claims at the time of paper work, the vehicle is checkout find and in perfect condition. I got the vehicle home, at the next morning there is a loud vibration noise from the engine. I immediately bring it to the Chevy dealer (Plano, TX) to get it checkout since it is out of Guaranteed. I paid a $100 for the diagnostic fee—they claims that this is a flaw in it design, but the vehicle check out fine. I drove the vehicle for couple of thousands miles then the engine started to leak oil and smell antifreeze. I replace all the hoses new, but the antifreeze smell still there. Shortly later the Air conditioning leak. I got it fix at Chevy dealer, and then the Air Conditioning goes bad again, I got it fix again. Then later, the antifreeze smell turns out to be the heater core. It cost me a $1000 to get it fix (Raymond Chevrolet (Marietta, GA)). At the mean time, they also mess up my vehicle, the windshield noise (leak). Of course, they claim this windshield noise is normal without checking it out or fix it. The next problem is the antifreeze is going empty all the time and my check engine light again comes on. I spend money again at Reliable Chevrolet (Richardson, TX) for diagnostic, they said Coolant and oil mix together and would cost around $1000 to fix it. Again, I paid to get it fix. The engine oil is getting worse. At the dealer where I got my truck repair, that service engineer got bad attitude toward customer. This is at Reliable Chevrolet, and is worst at Steve Raymond Chevrolet in Marietta, GA.

Bought a GM vehicle is my biggest mistake. --- I then file a consumer report, GM again call offer me a $500 that can redeem at the dealer for a new car (at Chevy). I turn down the offer, saying that I will not buy another junk from Chevy again.

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Terry Gregson
,
Oct 15, 2008 6:49 am EDT

I will never EVER buy a GM product again in my lifetime and I will certainly voice my opinion about the crap that GM produces. My daughter has a 2002 Chev Impala and has had nothing but problems. It continously leaves her and the baby stranded. She is living at poverty level where she is unable to throw money at this car but she has no means to get another one nor fix this one. We have had to step in multiple times to take care of this car but the real problem has never been found and fixed. Sometimes you just cannot get the car to start. It sounds like if you continue it will run down the battery. There use to be a trick of waiting 15 minutes to an hour and then it would start. Now the trick is to spray starting fluid in the engine and it starts right up. This has to be done every morning. After that, the car runs all day fine. This leads me to believe it has something to do with dampness. That trick works for now. This car has been towed so many times because of her being stranded. With all the complaints, I know GM knows what's wrong but I cannot seem to find a good answer. She hasn't the money to take it to the dealer. We just need to know what's going on so we can fix it ourselves. You shouldn't have to pay for a car over and over again (through faulty design or workmanship). I am so frustrated. Next time she should wise up and get a Honda like I drive. Forget GM, they are worthless.

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8:40 am EDT
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General Motors Faulty transmission

In November 2004 I leased, with the intention of purchasing through a Smartbuy program, a 2005 Chevy Malibu from Jim Smith’s Chevrolet in New York. In January 2006, I returned to this dealer because the traction control light came on, the car would inexplicable jump from 5 miles an hour to 40 miles an hour and the engine would rev when I pushed down the accelerator but the car would not speed up. The diagnosis from Jim Smith’s mechanic was that there was almost no transmission fluid in the car and the gears burnt out. He also told me that there was no way this could be from a problem with the car and I had to pay for the new transmission; which I later learned was entirely untrue. The mechanic stated that the transmission would slowly burn out (over months) with little or no fluid in it. I paid $3, 575.93 out of pocket for a completely new transmission. Jim Smith’s rep. told me that my purchase was covered by a LIFETIME warranty covering all parts and labour for the transmission, as well as towing if necessary, all I needed to do was provide the original receipt.

I complained many times to the dealer that the steering column clicked when the steering wheel was turned and the brakes did not feel right. The many times I brought my car in for service and made these complaints I was told that everything was fine.

In April 2008 while driving on the highway, the engine started revving when I stepped on the accelerator, but the car had no power and started loosing speed. At my expense, the car was towed to the nearest dealer, Frank’s Chevrolet in New York. The mechanic supervisor told me that the transmission was so badly damaged that they could not repair it. He could not explain why and had already ordered another transmission.

During one of my phone conversations with the supervisor, he stated that GM questioned why I paid for the first transmission to be replaced. He also told me there were no records of this from the original dealer. That lead to a conversation about the reason I was charged for the first repair. This supervisor told me the exact opposite of what the mechanic from Jim Smith’s had said. He and other mechanics I have talked to, told me that without fluid the transmission would not shift, and with low fluid it would not be months before the transmission burnt out, it would be days or hours. Obviously, the initial problem with the transmission had nothing to do with low fluid levels because of the length of time I had been driving the car.

The transmission was replaced again by Frank’s. The dealer told me that the warranty covering the transmission work WAS NOT lifetime coverage, it was only 5 years or 100, 000 miles. Frank’s also informed me that the transmission they just installed was covered under the warranty started in 2006, not a new warranty, even though it was a new transmission.

I picked up the car, it drove 12 miles, and it bucked forward, the odometer and power steering failed and the transmission would NOT shift out of first gear. GM roadside assistance would not tow the car back to Frank’s. Frank’s told me that the speed sensor on the new transmission was bad and had to be replaced.

I picked up the car; once again I drove 5 miles and heard a banging and dragging noise from the front right side of the car. I pulled over and found that the cover under the car had not been bolted back to the bumper and a corner had caught the road and cracked. I again brought the car back to Frank’s. They DID NOT replace the cracked cover or the bolts that were missing, instead they zip tied the cracked cover to the bumper.

Dana from GM customer service responded to my complaint letter. She stated that GM is not responsible for individual dealer’s workmanship or guarantees. She told me that when I turn the car in I will be responsible to pay for any damages caused by the faulty repairs and mechanical failures. She will investigate my payment of the first repair but warned me that she may not be able to obtain any records.

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Ted Garn
Fircrest, US
Jan 28, 2011 6:48 pm EST

In December 2009 I purchased a Saturn Sky and a month later the flag beneath my convertible top came off. I took it in April 2010 and to this date no part is available. I was told when I purchased the vehicle that even though the company was closing Saturn that it was under warranty and would not be an issue getting parts. Well guess what... they lied. Don't know what the hell else to do, i am so tired of being given the run around. Even thought about sending in the paperwork for the Lemon law. Any suggestions?

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2:15 pm EDT
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General Motors 2003 lemon cadillac cts

I purchased a 2003 CTS from Gm dealer in July 2005 that only had 8, 000 miles and still the warranty. It vibrated when I test drove it and they said the rooters needed rotated. Left with the car after that and still rotated so I took it to another GM dealer who rotated the tires, problem solved. First rainfall the back passenger carpet soaked. Took back to GM dealer and they had it 4 days and said it was the sunroof, so they pretty much gutted the interior looking for a leak caused by the sunroof. They even left it set under their car wash for 4 hours and no leak, but a pile of sediment and rust from the water, which I then had to have it detailed to clean. The leak was from a plug in the tire wall that had not been plugged on assembly line. Chrome rims corroding and they took them and dipped and cleaned and repolished. Noise from rear end and they haven't figured that out yet. Took to car wash with 9, 000 miles and the rear light cover, which is most of the rear end fell off. Had to glue it back on. One GM dealer told me he was sure this was a GM exec car that they drive and put thousands of miles on and gut the dash to make it look new. Car still leaks and vibrates and makes the noise. GM says warranty voided in April of 2005 because car was purchased in 2002. GM ***. For the price of a Cadillac I got a piece of crap! Various other warranty issues too numerous to mention. Don't buy GM!

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Nevermind
,
Aug 29, 2008 9:25 am EDT

I am not even sure if putting a comment here would make any difference to customer service in India ...but anyways just trying my luck I guess ...

1.)I have booked Spark 1.0 PS
model but the car test drive was done in 1.0 LT model and the
information regarding back tray( dickey tray) was not communicated to
me and this was a shock for me when i went to take the delivery of the
car.
2) Car was not delivered on the specified time.
3) Car was
delivered with very less petrol and the low petrol alarm indicator was
on when i took the delivery. After approaching to the executives of M/s.Talera Motors then they told that they are helpless.
The
car petrol tank got dried up soon after 1 km from the showroom and i
had to tow the brand new car to the nearest petrol pump.(its a shame for the car
manufacturer to have such ’D’ grade authorised dealers)
4)
I had given the car for servicing on 24-06-2008 and i told the car
pick-up person to deliver the car sharp at 4:00pm as i have to travel
out of station.

But after several reminders to the service
station, my car was delivered to me after 2 hours. I had to cancel all my
appointment just because of your efficient dealers.
5) The
car petrol level indicator was showing more than 1/4th level before
servicing, but after i got the car, the petrol level was just near to
the empty level.(This is what a middle class person expect
from M/s. General Motors, authorised dealer service stations and that
too in this era of costly petrol)?
6)Last and the most important,
the car was delivered in a very very dirty conditions. The whole
interior was dirty and there were mud stamps on the rear seat.
Dash board was also dirty with all types of permanent marks on it. The
area near the mats was horrible and same was the condition of the
exterior body.
When i called up the service manager, he told me that
the washing people are new, so there might be complaints regarding
cleanliness.

Now you only tell me what shall i do? This is my
first car and this is how M/s.General Motor is treating their new
family members. I had the worst experience of my life by
purchasing General Motor car. Shall i sell my car and buy some other
good brand, who knows the customer value and importance.

I would
humbly request you to take strict strict action against such evil
practices. Its the GENERAL MOTOR’S name which is getting spoiled and
not anybody else. The end victim is the poor customers who are attched to General Motors.

ComplaintsBoard
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5:36 am EDT

General Motors Rip off!

I have a 2002 Chevy Monte Carlo SS Limited Edition Pace car, which I bought brand new. I have had many problems with it, including lower intake manifold gasket. Gasket has been replaced 2 times and I only have 69, 000 miles on the car. I have had so many problems with this car that it would take me a long time to list. The service repairs by GM goodwrench have been nothing more than the worst I have ever seen. I was recently at a dealership with my car and I stood in the repair shop and watched a ' certified ASE goodwrench mechanic ' get in one truck and back into another truck. Noone else was around to see this but me because it was lunch time and he was the only mechanic around. My car has been babied from the day I bought it and I know every sound it makes. I got my car back from a recent repair at a GM dealership and they replaced the windshield and front wheel hub bearing and not only did the windshield leak but the car had noises coming from the searing wheel column and the rear of the car. It took two times of bringing the car back to get windshield fixed. I was told that the noises were normal for these cars. BS. thats all I get from GM. Now here is what I really want everyone to know. I would never have bought the car if I knew this car was made in Canada. I just found out 3 days ago. The only reason I found out is because I looked on Ebay and found the same model for sale and I did a history report on that car and it was made in Canada. I went out and looked on the inside of my car door and sure enough it was made in Canda. Watch GM's advertisement's and you will never see them say there cars and trucks are made else where. The last thing I have to tell anybody that is interested in GM products is this. Shortly after I bought my car I received a letter from the GM Marketing director. This letter thanked me for my purchase. It also told me that Certificate of Authenticity (included with the letter) Made my Vehicle worth more than the regular LS or SS models. What a joke. I can't even get a value for my model. I sure paid a lot more for it. I have the original letter and certificate but they are not worth the paper they are written on. Sorry loyal GM customers but there is a reason that GM has had a loss for the past 3 years. Not to mention 2007 being the biggest loss of the history of GM. It is a tricker down effect. It takes a few years to catch up but it does, and it did. If you are looking to buy a true made American car from GM, You need to look on the inside of the drivers door first because they won't tell you.

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5:56 am EDT

General Motors Problem with sim replacement

Hi,
This reg. SIM replacement problem.
I am using Vodafone Postpaid connection.
Due to SIM card problem i am getting "Error in SIM" in my mobile.
For this problem customer care people suggested to replace the SIM card with new one.

But for last one week i am running out of Vodafone shop to get new SIM card...they told that "SIM card stocks not available".
i am working & staying in Karnataka - Bangalore - Whitefield - ITPL.
I went to ITPL Vodafone shop & SAP lab Vodafone shop...both the shop same story that "SIM card stocks not available".
For past one week no incoming & outgoing for my mobile...i am facing lots & lots of problem because of this.

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sameer al saloos
,
Nov 17, 2008 2:05 am EST

17/11/2008

Dear Sir:

First I'd like to congratulate you for the fine industry you make, for it is a distinguish mark of USA. Knowing for sure how much do you care about your products and customers world wide, I'd very much like to explain to you my deep suffering with your agent here in the State of Qatar, Al-Mannai Automobile Co

In May 2007, I bought a HAMMER H3, brand new; my choice was built on GMC reputation it enjoys all over the world, in addition to spaciousness, strength and service.

After nearly 2000 Km, the temperature went high, so I called the service center, they answered my by saying it’s a normal issue, but I noticed the indicator points 75 % high, so I decided to send it to the service center, who again said it very normal. After being inspected the next day, they called me telling me that it's a radiator system and based on that, it was replaced in around one week there, additionally, I wasn't given any replacement car during that time. Thursday afternoon that week, I was given the car which stayed in my garage till Saturday morning. I wanted to go to work, but the car didn't start, again I called the service center, explained to them what happened. They sent me technicians to check the car in my house and who started it with a jumper, but because lots of strange sounds, instability of engine and shaking, they took it back again to the service center.

Next day, they called me saying the battery should be replaced and to re-program its computer which took another two- three days more, and without being given a car replacement too. After the car being used for one week, the engine light started appearing on the dash board, I phoned the service center to tell them about it, they said when its time for the 5000 Km service, tell us about it?, accordingly I waited to that service time, and when it came, I told them, they fixed it, but the sounds and shaking remained, which after many repairs, they managed to reduced them.

Soon after the car was given to me the engine light and sounds appeared again and the shakings while driving still on. As usual, I called them, telling them the situation; the car at that time finished the 10.000 Km service at which they said they re-fixed it again. I took the car and the problems still as they were.

When it was time for the 15.000 Km service, I called the service center that later came to my house and changed oil and filter, during that I told them about the engine light and shakings. A technician then checked it with his computer and concluded that theirs is misfiring in cylinders 3 + 4, and should be taken to the service center. I sent the car there and after two days they called me saying the car is ready and they changed injectors 3 + 4 and reprogrammed it.

I went there; I took the car which after only two weeks the engine light popped up again for the fourth time followed by the shakings and the RPM is ok, one thing this time more.
As every time, I called the service center and sent the car again there in 9th November 2008. After waiting one week for an appointment and as usual, I told the hideous problem. Today 13th November 2008, I called many time to ask about the car who always saying it's not ready and nor god's sake no replacement for me.

Around 11 am, the service center called saying it's not ready and the car has an engine problem (which wasn't specified). I believe they took the engine out to inspect more, ending their call by "we will see what comes up", and when I asked for replacement, they answered "if we are able provide you" imagine IF this time only.

Sir:

I sold my old Chevrolet to buy HAMMER H3 for its reputation, more to be safe from spending too much time from one garage to another, or maintenance workshops. You won't believe that I work for a commercial group that owns three car agencies (Audi, Volkswagen and Porsche). Since I bought, the service center appeared to do know NOTHING about how to fix it which is evidenced by the many times I sent it to them whether regularly or not. My car didn't reach 20.000Km, and now they say there's a major problem in the engine, ironically not specified yet and which means to me that the car is lost for ever after being too much patient to tolerate all the above mentioned nonsense, moreover the unfair treatment to provide me a replacement every time I sent my car there.

Therefore, I don't think I want the car anymore for the lots of defects frequently appear and not being fixed by the agency, and to say it's unbelievable that a car like mine bought brand new taken all these times to the service center, even it didn't reach 20.000 Km.

All I want is equity since I fully trust that GM takes care of its reputation and its customer and that such equity is to replace the car by another new one which I'm confident GM will take into consideration.

Contact….

Sameer M. AL- Saloos
Mobil # [protected]
Doha – Qatar
P.O.Box: 92
Car Registration No.2046
HUMMMER H3

A
A
Atul
,
Sep 15, 2008 5:47 pm EDT

Hi,
This reg. SIM activation problem.
I am using Vodafone Prepaid connection.
Due to SIM card problem i am getting "Error in SIM" in my mobile.
For this problem customer care people suggested to replace the SIM card with new one., So i replace it . now vodafone store people are saying two convert my num into pospaid connection. plzzzzzzzzzz help me if u can.I have given fully varefied document wich are requred and asked by the vodafone store person.
I m Facing this problum since 7[seven] month.
I m from dehradun.

ComplaintsBoard
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3:00 am EDT
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General Motors Stalled in traffic

If you have a 2000 Buick Lesabre, please pay close attention, this could affect you.

There is a manufacturing defect with the electrical system for this car that involves 1 or more of the sensors and causes a short.

What it does is, it tends to make the car stall out and die. When the sensor shorts out, it kills the engine. The problem is, while GM knows this issue exists, they will do absolutely nothing to replace the faulty sensor(s).

I have replaced the battery, replaced the fuel pump, spent a lot of money on diagnostic checks to try to narrow it down to which sensors are going bad, to no avail. While I know the car will eventually do it, I cannot predict when. Therefore I am terrified to drive the car anywhere besides around town.

I have had this car die on me in the middle of heavy traffic consisting of big rigs and I fear one day I will not be able to get my car off to the side of the road. My family is worried as well.

So if you have this car and have this problem or anything similar, keep notes of every time you have the issue pop up.

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answeringyourquestions
, AR
Oct 13, 2010 8:04 pm EDT

Nothing is perfect and things tend to fail especially with vehicles with that age.

M
M
M/s Tube Sales Corporation
, IN
Mar 10, 2010 6:19 am EST
Verified customer This comment was posted by a verified customer. Learn more

Gm has very bad quality of product and very bad quality of service stations in india. my suggestions to all member is please don't buy any any Car from GM otherwise your Car life will be limited to 3 to 4 years and bank balance will be reduce.

Only they know how to earn money and still they need to learn, how to solve the problems.

Thanks & Regards
Sumit Bansal

M/s Tube Sales Corporation
1D/4 BP-2, NIT Faridabad-121001,
Haryana, India
MOb: +91-[protected]
Car No: HR51 Q 1314

M
M
M/s Tube Sales Corporation
, IN
Mar 10, 2010 6:16 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir/mam,

we have a Optra from the last 5 years. we have done all services to M/s Regent Automobiles only. from the last 2 years we are facing coolent problem but that company is not solving our problem but earning money.

at every visit they charge something but still our problem keeps same.

4 months back we paid 36000 rs for the Head repaing and they told us that now your car is fine but after 4 months same problem come out and again they are demanding for 25000 rs more. so we are requesting you please solve our problem. we will be very thankfull for you.

we are waiting for your response.

Thanks & Regards
Sumit Bansal

M/s Tube Sales Corporation
1D/4 BP-2, NIT Faridabad-121001,
Haryana, India
MOb: +91-[protected]
Car No: HR51 Q 1314

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2:19 am EDT
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General Motors Had me sell my vehicle then provided no financing

I was driving a full sized GMC 4x4 Z71 pickup, probably the most loved vehicle that I have ever owned, and one that I thought I would never have to sell, but I knew that I had to do something about the amount of fuel I was using.

I wasn’t sure if my credit was in good enough shape to purchase a new Chevrolet vehicle, and thought it a good idea to test the water despite the IRS having a lien on my credit, and despite the fact that I was working on the lien and knew that it would be released soon. I was worried about the fact that I was spending way too much on fuel.

I had been spying the Chevrolet HHR, a very similar vehicle to the PT Cruiser, and felt sure that it was a good buy for me since it was so reasonably priced and would get 30 miles per gallon. Additionally, the Chevrolet HHR was roomy enough to accommodate my DJ equipment for my 2nd job.

And since I was spending $600 per month on fuel, I realized that I could afford a small car payment and the fuel for a car like the Chevrolet HHR. But what I would also gain from this purchase is a reliable vehicle with a warranty, and a vehicle that I wouldn't have to worry about reselling in an increasingly fuel conscious economy.

I went on over to Parkway Chevrolet in Tomball, Texas to take a look at the HHR and see if the financing would be a problem. I met with the Internet sales person since I had been looking into the Chevrolet HHR on the Parkway Chevrolet web site and had already taken part in correspondence via the Internet.

I explained to him that I wasn’t sure if he could get me financed, but felt it a good idea to look into getting a new Chevrolet it at this point. He ran my credit and came back to tell me that it would not be a problem.

Next, I let them take a look at my GMC truck as a possible trade in, but of course they came back with an offer that was ridiculous, so I turned them down on trading in my truck. He then told me that I only needed $2, 000 down to buy this new vehicle from Parkway Chevrolet, and said that I could easily come up with that if I were to sell my GMC truck.

So, I left the Parkway Chevrolet dealership that day, and spent the entire next day cleaning and detailing my truck to see if I could get it sold. And since it was in such good shape and ran so well, I was hopeful that it would sell… and it did the next day, to the first guy that came along to look at it.

The next day I headed to Parkway Chevrolet to get the new HHR that I had discussed with them in my previous visit. And now I really felt optimistic, because I would now be able to put down twice the money as originally discussed.

Needless to say, I hung out in the Parkway Chevrolet dealership all day long, only to be told at the end of the day that they could not get me financed. I could not believe what I was hearing! I just sold my vehicle and now was being told by Parkway Chevrolet that I could not get financed!

Needless to say, at this point I was pretty upset and not sure what to do about the situation that I was put in by Parkway Chevrolet. I called the dealership back and spoke with the woman that is currently the General Manager and explained that I was lied to by her salesman. Her answer was for me to come back to Parkway Chevrolet and let them try to put me in a 3 or 4 year old vehicle… something that would put me back in the situation I was trying to escape.

I decided to try another dealership, and drove out to Ron Carter Chevrolet after speaking with an older sales person that seemed to be on the ball when it comes to getting me financed. But little did I realized that this was going to be every bit as traumatizing as my visit to Parkway Chevrolet.

My sales person at Ron Carter Chevrolet strung me along for 4 days. That’s 4 days of driving 125 miles round trip! During this time, I only saw my sales person a few times for only a few minutes total, as he was working other deals and fitting mine in when he could. Needless to say, I didn’t feel like a customer at Ron Carter Chevrolet because I certainly wasn’t being treated like one.

Despite the fact that I knew something about car sales and told him that (having been a car salesman at one time), this guy decided that I wouldn’t know the difference if he and his peers at Ron Carter Chevrolet lied to me too. He called me on day 4 and told me that he was going to get me into a Chevy HHR, and to come on down to the dealership.

I took my final drive to Ron Carter Chevrolet only to find out that he was planning to put me in a Chevrolet HHR that was pre-owned. But the real kicker was that he told me that the bank told them to put me in this vehicle, and no other. He actually told me that the bank was telling me what I could drive.

He then told me that I would be paying Ron Carter Chevrolet right at $16, 000 plus tax, title & license for this 2 year old HHR (2006) that had 32, 000 miles on it.

My first question was how could Ron Carter Chevrolet put me in an HHR that was only a few thousand miles away from having no warranty (since the 2006 model only came with a 36, 000 / 36 month warranty) and asking me to pay a price that was almost that of a new Chevrolet HHR.

Again, he told me that the bank was telling them what I was going to be driving and what I was going to be paying. But worse, I had seen this vehicle online on their web site for almost $2, 000 less. Additionally, further inspection revealed that the vehicle’s tires were worn out.

I then asked what kind of finance company would set me up with a Chevrolet vehicle that was about to be out of warranty, and send me down the road on a bad set of tires? It was obvious to me that this was a Ron Carter Chevrolet that they badly needed to get rid of before 36 months came around, or they had just had it on the lot too long.

And needless to say, Ron Carter Chevrolet said that even if I bought this vehicle they would not put good tires on it, or give me a warranty.

Ok, now I had been to 2 different Chevrolet dealerships, Ron Carter and Parkway, and they had lied to me, and had no vehicle to drive other than a rent car that I had been in for too long already. Needless to say, I was put out by these antics at Ron Carter Chevrolet and Parkway Chevrolet since I was a long time GM customer that has been driving GM vehicles for 30 years.

I decided to go to one more Chevrolet dealership and give them a chance to get me in the right vehicle. I went to Lone Star Chevrolet the next day, and they were actually honest with me and tried once again to get me financed. Eventually, I found out that it just wasn’t going to happen.

So, here I sit with no vehicle, trying to decide what to do about the situation that Parkway Chevrolet and Ron Carter Chevrolet had put me in. I have been out looking at used vehicles that I can afford for the cash I have out of my truck, but everything is junk at that price, and a risk to buy.

What is the moral of this story? There is still plenty of dishonesty in car sales, and even though I felt some loyalty to Chevrolet and GM, they certainly felt no loyalty to me, a long time Chevrolet / GM customer that will certainly reconsider future Chevrolet purchases.

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JKDE
, US
Jul 01, 2011 5:56 pm EDT
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If you had a metal brake line corrosion failure or have a Chevrolet SUV or truck, read this. The metal brake lines used during manufacturing corrode easily leading to loss of braking and collisions.

Report Date: January 26, 2011 at 10:34 AM
NHTSA Action Number: EA11001

N/A
NHTSA Action Number: EA11001 NHTSA Recall Campaign Number: N/A
Vehicle Make / Model: Model Year(s):
CADILLAC / ESCALADE [protected]
CHEVROLET / 1500 2003
CHEVROLET / AVALANCHE [protected]
CHEVROLET / AVALANCHE [protected]
CHEVROLET / SIERRA [protected]
CHEVROLET / SILVERADO [protected]
CHEVROLET / SUBURBAN [protected]
CHEVROLET / TAHOE [protected]
CHEVROLET / YUKON [protected]
CHEVROLET / YUKON XL 2000
Manufacturer: GENERAL MOTORS CORP.
Component(s):
SERVICE BRAKES, HYDRAULIC
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Date Investigation Opened : January 5, 2011
Date Investigation Closed : Open
Summary:
The Office of Defects Investigation (ODI) received Defect Petition DP10-003 on March 2, 2010, requesting the investigation of model year (MY) 2003 Chevrolet Silverado 2500HD 4WD pickup trucks for corrosion failures of the vehicle brake lines.

DP10-003 was granted and on March 30, 2010, Preliminary Evaluation PE10-010 was opened on more than six million model year 1999 through 2003 light trucks and sport utility vehicles manufactured and sold by General Motors Corporation (GM).

On July 2, 2010, ODI received GM's response to an information request, which included GM's assessment of the frequency and safety consequences of the alleged defect.

GM stated that: (1) the brake system of the subject vehicles is split front/rear and should a brake pipe suddenly fail for any reason, the affected vehicle would be capable of stopping with the pressure supplied by the remaining circuit; (2) the subject vehicles were designed to meet the hydraulic circuit partial failure requirements of Federal Motor Vehicle Safety Standards 105 and 135, Light Vehicle Brake Systems; and (3) should a brake fluid leak occur for any reason, the brake system malfunction indicator lamp (MIL) would illuminate and warn the driver before the brake fluid level was low enough to cause a loss of line pressure.

Of the 890 total complaints for brake pipe corrosion identified, 761 were located in Salt Belt states (Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin).

The complaint rate per 100, 000 vehicles sold is significantly higher in the Salt Belt, 43.0, compared with 3.0 for the remaining states. In approximately 25 percent of the complaints, the brake pipe failure has allegedly occurred suddenly, with no warning to the driver (i.e., no brake warning light), and resulted in extended stopping distances.

In 26 of these incidents, the increase in stopping distance that resulted was alleged as a factor in a crash and in 10 others the vehicle was intentionally steered off the road or into another lane of travel in order to avoid a crash.

An Engineering Analysis has been opened for subject vehicles sold or currently registered in Salt Belt states to further assess the scope, frequency and safety risks associated with sudden failures of corroded brake pipes that can result in decreased brake effectiveness. ODI will continue to gather information on subject vehicles outside the Salt Belt as well.

If you have any additional facts/complaints, contact NHSTA. They still have an additional investigation open on this. As of now, GM is not doing a recall because no one has been killed.

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quis_custodiet_ipsos_custodes
Webster, US
Feb 10, 2011 5:56 pm EST

Do not trust Ron Carter. I have friends that are employee's and customers and I have never heard one good story.

DO NOT TAKE YOUR VEHICLE TO BE REPAIRED AT RON CARTER.

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Rafael Yanushevsky
,
Jul 24, 2008 3:00 pm EDT

Sir,
I have 2002 Buik LaSabre, custom; only 22, 000 miles. Only I use the car, it looks like new. Asking direction, I opened right front window. But I was unable to close it. I open front windows only in rare cases - to ask something; maybe 10-15 times since 2002.
Next day I came to Buick auto shop (the dealership where I bought the car in 2002) and I was told that this was window regulator and it would cost $760.
I am a retiree and can't pay such amount. I opened a part of the door and found out that the reason was a defected top cam unit. I needed 3 small parts ( an top front cam, wheel (both from plastic) and a guide (from metal) that fix the cam and wheel to the frame. All these parts should cost only several dollars but nobody gave me their numbers. I was told that it is impossible to order them.
On the Internet I found many similar complaints.
As if the company deliberately put defected parts that can be easily changed but only by GM employees ( a customer leaves unnecessary defected unit) and sold again as new.
Buik LeSabre was one of their best cars. But they deliberately use a part that cost them several cents and which can easily be broken. It looks thay violate law if they don't give parts numbers and it is impossible to buy them.

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General Motors Transmission severe damage

General Motors
PO 33172
Detroit, Michigan
[protected]

We have a 2004 Pontiac Vibe that has approximately 78,000 miles on it and a few weeks ago our transmission went out. We had the vehicle towed to the closet transmission repair and they found that the transmission had such severe damage that it could not be rebuilt. The cost $2500.00! On a car that we owe almost $7000.00 on still.

We called Pontiac Elhart to find out if Pontiac had a longer warranty on the transmission and they told us to bring the vehicle to them. When we told them that it was in the process of being fixed they basically told us there was nothing they could do for us because we did not bring the vehicle to them first. We immediately had the process stopped, until we could find out more information.

We contacted GM to register our complaint. After a few more conversations with GM and Elhart Pontiac, Holland Michigan, we were told to continue to move forward with having the car repaired and to bring the transmission out to Elhart.

Customer Service, at Elhart, found that a clip or a bearing had come loose and that is what caused the damage. This is not suppose to happen on vehicles with 78,000 miles on them. We were then told that we would have a three way conversation with GM, Elhart and ourselves to talk about what they discovered and see if we were eligible for any assistance. This conversation never happened. We simply received a phone call saying that we were denied of any assistance.

This decision came from the District manager, whose name we were denied, and we are also being denied access to any and all of the records that General Motors was given. When we asked to speak with someone higher up, we were told that we could not speak with anyone and if we wanted to proceed we needed to write a letter.

So basically we bought a GM car and after we purchased it, General Motors could care less about our, the customers, satisfaction or standing behind their product.

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answeringyourquestions
, AR
Oct 13, 2010 7:37 pm EDT

YEAH WHEN IT GOES TO A DISTRICT MANAGER, YOU WONT GET HIGHER THAN THAT

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David Boyd
,
Jul 08, 2007 7:15 pm EDT

That's really terrible that your training went out; however, you should have taken your car to the dealer immediately. Having someone else work on it like that - bad move and really you are lucky GM even considered helping you at all since you had another mechanic work on it. For all they know, the "closest transmission repair" shop lied. Always take it to the dealer first no matter what when you've got such a big problem.

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General Motors - Forced use of onstar

I recently bought a car from a GM Motors dealer. At the time I bought the car I was told of about OnStar and how it works. I was told I got free phone service from OnStar for two months. After that I would have to buy the service if I wanted it. With in two weeks of buying the car I was driving with my sister and talking about a family issue when my...

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General Motors Two elcs air compressors within a two year period!

I have had to replace two ELCs Air Compressors in my Deville, within a two year period. I wrote letters to the executive office. The executive assistant refuses to address my concerns. My perception is this assistant "profiles" and only responds to compliments. I want to find out my options when the latest compressor goes bad.

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General Motors Transmission failure!

I have purchased a 2003 Avalanche and at 65000 miles while driving down the road third gear went out. At first I thought that it might be an electrical failure of the transmission solenoid.

When I took it to the gm dealer I had to have my transmission replaced. After talking to several Gm owners I found three that had the same problem. From what I understand the sun gear lets go and guts the transmission. GM has a problem and they are not addressing it. They would rather pass the cost over to the consumer and forget about it.

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Craig McLaughlin
, US
Feb 04, 2024 9:50 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have s 2020 GMC Sierra and water is leaking aaround the back window and now i think it is also leaking around the front window. Please advise me on how to move forward with getting this fixed. I've looked online and this seems to be a problem with alot of these trucks.

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albert fusciardi
, US
Jan 28, 2024 6:15 pm EST
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FOX Buick GMC , told me i need a new engine, for my terrain, i believe this would fall under warranty 100,000 powertrain, i would like some assistance on this please, the engine failed, soon as have left the freeway , davison/96

i contact onstar for assisantce, for towing, to the dealership, this all happened,

1/13/2024

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BadSanta5050
Eagle Mountain, US
Jan 15, 2024 12:19 am EST
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Use the links to see my 18 page PDF of my story.

https://online.flippingbook.com/view/1015217699/?_gl=1*c4y8om*_gcl_au*MTA1MTU0OTUwMS4xNzA0NDExODEw

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sonnelitterapril
NIAGARA FALLS, US
Dec 03, 2023 12:09 am EST
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2024 dodge ram 1800fully loaded four door 2024 dodge Hennessey fully loaded four door 2024 dodge ram 1800 fully loaded four door 2024 fully loaded four door lot fees paid taxes paid Jackson Hewitt joe cecconi chrylset complex bet is on deal is on out of stock will pay in full qty4 military rd please deliver is out of stock

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Samuel w Chastain
Alamosa Colorado, US
Nov 25, 2023 5:38 pm EST

The serra dealership in Tennessee. Just told me there not allowing internate sales of your product. So I guess I better go buy a new Toyota pkup. Thanks again Samuel w Chastain re samwchastain@gmail.com

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Dennis Jorgensen
KEARNEY, US
Oct 22, 2023 8:56 pm EDT
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Been setting at dealership since aug. 1, 2023 with fuel issues

ser. # 1htkjpvm8nh730115 truck only has 23,000 miles won't even run or start.

***TRUCK IS FIXED AND DONE AS OF TODAY***

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Teresae
Hamilton, US
Sep 23, 2023 8:29 pm EDT

A few weeks ago I noticed on the upper right corner of my screen it had started glazing and streaking over.. now you can’t read or see the top

Two weeks ago we got in from vacation, and the whole thing is locked up.. radio, navigation, clock etc! Everything is out !

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Aliah Joseph
Ceres/Modesto, US
Jul 17, 2023 10:06 pm EDT

Highway 99 near ceres California my name is yahia Joseph my phone number is [protected] and we got injured

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Tom & Diane Miller
, US
Jun 25, 2023 11:51 pm EDT
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You have to push buttons to get text messages android auto map screen to get text message then back out to radio that’s more time with eyes off the road real safe safer to use cell phone right in front of you.will never buy gm again 50k Chevy traverse

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Scott Bollinger
Hinckley ohio, US
Jun 18, 2023 10:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I left a formal complaint earlier and for desired outcome, I failed to say that I would like my window replaced and door fixed also

General Motors In-depth Review

Company Overview: General Motors (GM) is a renowned American automotive company that has been in operation for over a century. With its headquarters in Detroit, Michigan, GM has established itself as one of the leading manufacturers of automobiles worldwide.

Product Range: GM offers a diverse range of vehicles, catering to various segments of the market. From compact cars to SUVs, trucks, and electric vehicles, GM provides options that meet the needs and preferences of different customers.

Quality and Reliability: GM is committed to delivering high-quality and reliable vehicles to its customers. With stringent quality control measures in place, GM ensures that its vehicles meet the highest standards of performance, durability, and safety.

Innovation and Technology: GM is at the forefront of automotive innovation, constantly integrating advanced technologies into its vehicles. From cutting-edge infotainment systems to autonomous driving features, GM strives to enhance the driving experience and stay ahead in the industry.

Customer Service and Support: GM prioritizes customer satisfaction and provides excellent customer service and support. With a wide network of dealerships and service centers, GM ensures that customers receive prompt assistance and maintenance services for their vehicles.

Pricing and Value for Money: GM offers competitive pricing for its vehicles, providing customers with value for their money. With a range of financing options and attractive incentives, GM makes owning a quality vehicle affordable and accessible.

Environmental Sustainability: GM is committed to environmental sustainability and has taken significant steps to reduce its carbon footprint. With the introduction of electric and hybrid vehicles, GM aims to contribute to a greener future and promote sustainable transportation.

Safety Features: GM prioritizes the safety of its customers and incorporates advanced safety features into its vehicles. From advanced driver-assistance systems to robust structural designs, GM vehicles are equipped to protect occupants and prevent accidents.

Reputation and History: With a rich history and a strong reputation in the automotive industry, GM has established itself as a trusted and reliable brand. The company's legacy of innovation and quality has earned the trust and loyalty of customers worldwide.

Financial Stability: GM has maintained financial stability over the years, ensuring its ability to invest in research, development, and manufacturing. This stability reflects the company's commitment to long-term growth and sustainability.

Market Presence and Competitiveness: GM has a significant market presence and remains competitive in the automotive industry. With a strong global footprint and a diverse product range, GM continues to attract customers and compete with other leading manufacturers.

User Reviews and Ratings: GM vehicles have received positive reviews and ratings from customers worldwide. Users appreciate the performance, reliability, and features offered by GM vehicles, making them a popular choice among car buyers.

Awards and Recognitions: GM has been recognized with numerous awards and accolades for its vehicles and contributions to the automotive industry. These accolades highlight GM's commitment to excellence and innovation.

Social Responsibility Initiatives: GM actively engages in social responsibility initiatives, focusing on areas such as community development, education, and environmental conservation. Through these initiatives, GM strives to make a positive impact on society.

Partnerships and Collaborations: GM collaborates with various organizations and partners to drive innovation and address industry challenges. These partnerships enable GM to leverage expertise and resources, fostering growth and development.

Accessibility and User-Friendliness: GM prioritizes accessibility and user-friendliness in its vehicles. With intuitive interfaces, ergonomic designs, and advanced connectivity options, GM ensures that customers can easily navigate and enjoy their driving experience.

Warranty and After-Sales Services: GM provides comprehensive warranty coverage for its vehicles, giving customers peace of mind. Additionally, GM offers a range of after-sales services, including maintenance, repairs, and genuine parts, to ensure the longevity and performance of its vehicles.

Online Presence and Digital Experience: GM has a strong online presence, offering a seamless digital experience to customers. Through its website and mobile applications, customers can explore vehicle options, schedule test drives, and access information and resources conveniently.

International Expansion and Global Reach: GM has a global reach, operating in various countries and expanding its presence internationally. This global expansion allows GM to cater to diverse markets and meet the needs of customers worldwide.

Future Outlook and Growth Prospects: GM's future outlook and growth prospects remain promising. With a focus on electric and autonomous vehicles, GM aims to lead the industry's transformation and continue delivering innovative solutions to customers.

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General Motors contacts

Phone numbers

1800 508 0000 +1 (313) 556-5000 More phone numbers

Website

www.gm.com

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