Recently I bought a 30 inch G.E. Profile double oven. The top oven is a convection and the lower a regular oven. While heating the lower oven up for baking, we heard a large pop and went to investigate ,but could not figure out what was wrong left the kitchen the a few minutes later heard an even louder noise still couldn't figure out what the problem was.
When I went to open the lower oven door there was glass everywhere. I called the G.E. Hotline. I was told someone would be in contact the next day. I was called by the local person and he asked for the model and product number and what was wrong with my stove. I told him it was my double ovens and what happened. He said to call with the number and they would order the part. I did within the 1/2 hour. This was the week before Christmas, I called two weeks later and was told the part should be in the next week. Well that was last week and here it is the middle of January and when I called today The guy didn't even know who I was. Not only was I out an extra oven at Christmas, and New Year Day, but my understanding is wearing thin. Then I look up on the internet and find out the oven glass breaking like this is nothing new. Plus if my upper oven explodes and I or one of my children get the glass in our faces you don't want to know how big of a stink I will make. I spent way too much for these ovens to be understanding too much longer.