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Generac / Refuses to except responsibility

1 United States Review updated:

I own a 2005 F-250 that has had repeated problems and Ford's only response is that we are sorry. The differentials limited slip has been a problem starting at 17K miles. The clutches are wearing out within 6K to 17K miles. Ford replaced the clutches 3 times under warranty (less than 35K miles), then the clutches failed again at 36K. Even with a history of failure, Ford would not pay a nickel to repair or replace the clutches. Now at 48K the problem is back and again with a history of 5 failures, Ford only answer is" have it repaired by a Ford dealer pay for the repairs. And o'yes, kept your receipts in the event that Ford has a "Recall" on the problem. Then I might be reimbursed. It nice to know that Ford is making huge profits and thier CEO make 29 Million a year, but is it on the backs of their customers and dealer?? Signed, My Last Ford

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  • Mi
      17th of Sep, 2013
    0 Votes
    Generac - CUSTOMER SERVICE
    Bellingham
    Washington
    United States

    earlier today I was on hold for 20 minutes when the lady finally got on the phone from customer service she said what is your acct number I replyed that I didn't have the number in front of me, immediatly she hung up on me instead of assisting me and looking it up for me. I called again, and was again on hold for 30 minutes when a nice lady named Sandy transferred me to parts which immediatly went to a busy signal. So I had to start all over again. So far its been 2 weeks of trying to get someone on the phone and I've wasted 2 hrs of my time and still don't have the parts ordered yet!
    TERRIBLE CUSTOMER SERVICE!!!

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