GEIKO / overcharging and service problems
Because I'm tired of rewriting this, I'll just send my actual letter to GEIKO...
I just canceled my insurance with you, after only 10 days. I'm sure you probably don't care, but I will explain- just to get it off my chest.
1st; I went on line and filled out all of my info to purchase motorcycle insurance, for a Moped I just bought. When I finished, I pushed submit, but it wouldn't continue. After several tries, had to call your office to have someone help me complete. She checked everything and it seemed to go well, so I gave my credit card number and the saleswoman said I would get a signature request in the mail.
2nd; 3 days (April 29th) days later, I get a letter saying that my insurance went from $74. to $96. All this before I even get my policy in the mail. I had to call to find out why, and the GEICO representative said there was a mistake and changed it back to $74.
Finally, this past weekend (May 3), I received a packet with about 25 pages in it, including 4 pages for signatures- one page with no information for what the signature was for. I spent the weekend trying to figure out what I was suppose to sign. I called back on Monday May 5th, and talked with two representatives. I was told that if I signed one of the pages (uninsured motorist waver), that my insurance would be virtually ineffective, unless I paid another $80. I'm thinking, 'Why am I buying insurance that will not cover me?' Well, after a small argument started by someone named Tom (..who said that 'if I canceled my policy he would turn my name into the DMV'- whatever that means.), I canceled my policy.
I know that you are a big company and you've figured out a system to sell insurance, BUT, do you really want clients to feel confused and taken advantage of? ...You know the petty threat didn't help either- it was then that I realized that I don't need GEICO.
Anyways, please take me off of your mailing list, email list and telephone list, I'm currently looking for a better insurance company.
Sincerely, Allen Hatch