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4.3 3286 Reviews

GEICO Complaints Summary

86 Resolved
518 Unresolved
Our verdict: With GEICO's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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8:43 am EDT
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GEICO claims

On April 19, 2016 My vehicle was vandalized in the middle of the night my fiancé noticed the damage the next morning and immediately contacted the state police in return I followed up by contacting Geico and submitting a claim to get the repairs done the following day we had a claims adjuster come out and give us our quote and allowed them to set up to get our vehicle towed to the repair facility of our choice since the truck was towed the tow company and the repair shop noticed a lot more damage that the Adjuster didn't see on his initial visit. He returned to the repair facility on April 22, 2016 and noted that more damage has his original quote. Since then my fiancé has done all followed everything that Geico has asked of us we had to have an investigator come to our home to interview us regarding this claim he called us numerous times trying to help complete this claim. Since we stopped speaking with the investigator over two weeks ago we were supposed to be notified by insurance company what's going on and when the vehicle would be done and what other damages weren't noted in adjusters second quote we have tried numerous times to call Geico regarding our claim and they continue to tell us that the claim is under investigation and has been under investigation since April 22, 2016 we would like the investigation to come to an end so that we can get our vehicle fixed its been 21 days that our vehicle has been sitting in the body shop untouched due to Geico not telling there customer or the body shop what's going on with the claim. We don't have car rental on our policy so the longer the claim investigation takes the more we don't have our car but we still have to pay insurance premiums, car payments and our deductible when the vehicle is complete.

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7:46 am EDT

GEICO cancellation of auto insurance policy # [protected]

Ref. Policy # [protected] Quogue, May 6th 2016
Dear Shaheen,
Your silence does not solve our enormous hard ship, you (Geico) created!
For your information, we left the US on Sep. 30th 2015 to Europe and returned April 30th 2016 to the US.
During this time, all our vehicles were garaged; nobody had ever touched or operated our vehicles.
Your negligence, to charge the amount of $ 1, 077.30 due from Barclay Credit Card, on November 2nd and on November 3rd 2015 let to this enormous hard ship.
Confirmed by the conference call, made on 05.01.2016 between Mrs. Shana, (Geico), Barclay Card and myself (Udo Warmhold), shows, Geico, had never even attempted to collect the above amount due. Barclay Credit Card had no record of any attempt, that Geico, tried to collect any money.
Presently, we are totally home bound, we can’t visit our doctors, buy medication nor can we buy any food.
In the meanwhile we are talking to the following Departments!
New York Department of Financial Services
Attorney General of New York
Bureau of Consumer Protection
Federal Trade Commission
State Consumer Protection Office
Warrant Buffett (we send a memo to him)
Motor Vehicle, Financial Security Bureau.
And soon to varies News Papers,
In order to correct the disaster, you have to reinstate our policy electronical with the DMV from: November 25th 2015 to May 02nd 2016 and charge the amout of $1, 077.30 to our BarclayCreditCard.
We give until: May the9th (12:00PM ) 2016 to correct this enormous hard ship, since it is you, who put us in this horror full situation and only can get us out of it.

Sincerely

Udo & Ingrid Warmhold, Phone # [protected]

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7:28 am EDT

GEICO claims trouble

I was hit by another Driver with Geico, 100% his fault he did not deny it. He gave us his insurance and never made a claim, i did. Then I tried to get in contact with Melanie my adjuster as far as a rental and ended up with absolutely no response, so i called and called till FINALLY the police report came, i was told Geico is taking 100% liability and i was able to get into contact with Melanie. She told me my rental will be taken care of. i am still currently paying out of pocket for rental. Today i found out that my car will not be ready and i am going to wait longer and continue paying for the rental, well im out of money for this rental and i am AGAIN trying to get into contact with Melanie to work something out with the continuing costs of this rental and again NO ANSWER I am not surprised now I am just upset. still waiting for someone to help me with my rental.

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3:37 pm EDT
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GEICO insurance claim

I was involved in a accident with one of geico drivers the driver admitted to me and the police he was 100% at fault. The driver never called the accident in I did the night of geico never contacted me I contacted them today and they said they tried several times to contact him in haven't succeeded. So today they finally talked to him and cthoughalled back to say investigation is closed they find there driver 75 % at fault and me 25% at fault because I said I didn't see him until impact and if I would've saw him sooner than maybe I could have swerved out of the way? Pure bull I can't believe geico is acting like this i've had them before and thought they were a good company I was wrong. Liars frauds

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Lisa Fegebank
, US
Apr 14, 2016 10:25 am EDT

Dear Sabrina26:
GEICO wishes to address your concerns. Please contact our manager, Lisa Fegebank, at [protected]. Thank you.

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10:26 am EDT

GEICO auto accident claim

I've had Geico for multiple years. And have not had to file until recently. My vehicle was parked out front of my home and struck by a drunk driver. For a week I repeatedly called Geico so that I can start the process of having my car repaired or totaled out and reimbursed.

I spoke with multiple Representatives none of which gave me the same information on how to proceed .Each time it was a different story. I was first told that the police report would be sufficient enough for them to find fault in the driver and that I would get a call back later that day, after no call back I called up again and was told the police report is not enough they need to give him 5 days to respond .
I called back again ( same day) to ask about a rental car for the time being .since Geico also represents me and told me that the other drivers policy would pay for my rental car.
I was then told I have to wait a week before I can get a rental car. Because they needed to give the other driver 5 business days and one weekend to respond .the five days that he was allowed turned into 7. Before they could find him at fault even though he was arrested for DWI and the police report clearly states he was double the legal limit and my vehicle was parked!
I was very annoyed and waited the 7 days. Within the seven days I was never assigned a claims adjuster .

After waiting more than the 7 days. I call up and that's when I am told I first need to be asigned a adjuster. who will then go over the process with me regarding the rental car and what steps need to be taken to have my car fixed or given reimbursement, and this is after you've been given the police report 'insurance information on the other driver as well as photos more than .7 Days Later you and still have not assigned me a claims adjuster which should have been done the day I made the claim.

I speak finally speak with the claims adjuster who tells me the driver at fault has " low property insurance" and because of that they will not pay for my rental car! And that if the damages and expenses exceed $5, 000 the remainder balance will have to come out of MY underinsured motorist insurance. Reguardless of knowing whether or not that they will go over the 5000, he prematurely refuses me a rental car?
In case they end up having to come out of their own pocket .He's basically covering his bets and doing it at my expense.

I find this to be an extremely poor representation of me his client, the victim of a drunk driver. (as geico also represents me).

I am not at fault . And I am not being respected and treated as such. I should not have been told a rental car would be paid for when it's not. It wasn't an outrageous exspectation. you're not keeping your word because you're hedging your bets and taking advantage of me as a client.

It's been 2 weeks. I still don't have an appraiser assigned or a scheduled appointment with him or her. I was told the original appraiser I was to be assigned to was going on vacation the following day and wouldn't be taking any more clients! I still don't have a vehicle and my car is still in the impound occurring daily charges.

It doesn't make sense or it's illegal anything over his cap you should sue him for reimbursement in small claims court Or I will should I have to come out of pocket .

I am extremely disappointed by the unprofessional and unethical representation I have experienced from Geico . the constant misinformation being given by your customer care representative is exhausting. you're claims Adjusters are un-ethical and they should be exposed for their authority to bend the truth to suit their needs.

It's truly disappointing that even though the accident was not my fault. I still have to contact my own personal attorney so that I could be aware and prepared for the misinformation Geico continues to give me with this claim.

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7:11 am EST

GEICO tv commercial with car alarm

Geico needs to stop running that stupid annoying ad in the early morning hours! They should concentrate on lowering their rates for customers who don't work for the government and live in urban areas. I think Warren Buffet has enough money, so try running that annoying commercial after 7:00 am.

Thank You,

Edward Baldwin

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2:28 pm EST

GEICO increase in insurance quote on updating name

I tried updating my and my husband name in geico .they had given me certain quote which I was having for 3 months I updated my incorrect name and they increased my quote saying that they do not consider my Indian driving license while creating my insurance they did consider Indian driving license in three months they changed their policy and they have increased policy because I updated incorrect name.i even have proof of they accepting my Indian driving license in email geico is denying to accept that .this is sheer unlawful and fooling customers.

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7:49 am EST

GEICO claims

Concerning Auto Claim #[protected]. We were in an accident, which was not my fault on Dec. 22, 2015 in route to Christmas time with Family. We were over 100 miles from home (Greenville, SC). By the time we were able to obtain a rental car, which was slim picking at this time of year, at the Greenville airport (thank god, the family was able to get a ride to the airport from the police), it was in the vicinity of midnight (yes, 12:00am). The charge for the vehicle (from National), once returned (5 days), was around $590.00, which we dropped off in Charlotte, NC (our home area). We apparently are receiving $150.00 reimbursement for the $590.00, from GEICO, because apparently, that's all my policy covers, even under the extreme conditions. So, apparently I eat the remaining $440.00? Wonderful!... I do have additional uninsured insurance, which apparently does no good in this case. SWEET!...Thanks GEICO! So it is now 1/7/15 and I still know nothing about my crashed vehicle either (16 days). Well, the brain child who left his vehicle parked on I-85's lane didn't have insurance, so not only do I have to pay the $440.00 I also have to pay $500.00 deductible. Nice huh! Please understand that I am not a multi millionaire like the CEO's of GEICO, the better part of $1000.00 hurts along with having to have money to probably replace a car that is a total loss...Merry Christmas...it wasn't too much of one for us, and now its not much of a great New Year either. Yours Truly John H Venier

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8:16 pm EST

GEICO car insurance

I was hit by a car rear ended in Los Angeles. I was forced to rent a car while I had body work done. When Geico insurance adjuster refused to pay Ifiled a complaint with the state of California Insurance Commission. Geico waited and waited and forced me to continue with the rental car two weeks after it was repaired because they would not pay. I've never seen a company backpedal so fast and pay my claim without any more trouble. The CA Insurance Commissioner rescued me from having to eat it. They can save you too.

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6:50 pm EST

GEICO unethical behaviour

My daughter was recently killed in a motor vehicle accident. She had Geico insurance. She was 25 and had a policy on her own with Geico. Neither myself, my wife or any other family members have Geico coverage. After my daughter passed away I noticed in her mail that she owed Geico $283 for a previous premium payment that was due. Out of courtesy I called Geico and explained what happened and asked them if t hey needed me to mail in a copy of the death certificate so they could clear my daughter's debt. The Geico representative tried to get ME to pay the bill. I was angry beyond belief. When I explained that my daughter died and that I do not have coverage with Geico and that I am not legally responsible for any of my daughter's debts, they threatened me to get a lawyer! Can you imagine the freaking insenstivitity of this company!? But I still mailed in a letter along with a copy of my daughter's death certificate and they are still sending bills to my daughter's old address. For $283! They spend tens times that in advertising during one football game.

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12:07 pm EST

GEICO insurance claim

My car was set on fire November 20th. I was not at fault. It isn now December 22 and I have had little to no help from Geico. Sandra Rodriguez who is over my claim has only ever called me back once and when she did she was rude! I have cancelled my insurance with geico. Worst service ever. I have recieved on reimbursement check for using rental and out of the $561 I was charged by budget I only got $240 back. I'm submitting another reciept and the fax number conveniently doesn't work 3 times. I have called geico almost every single day and still have not gotten anywhere. They debited my account for my insurance premium AFTER I cancelled them. Still waiting for checks in the mail. Now my bank account is OVERDRAWN and I am on medical leave of absence from work due to the stress of my car. I can't even get into a doctor until January 6. Geico has screwed me over. I will never ever ever have insurance with such a terrible company again! I am getting a lawyer to sue for all the extra charges due to Geico's negligence. You tried to screw the WRONG person.

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1:40 pm EST

GEICO unethical behaviour

I was hit by an motorist covered by Geico. He accepted liability. He sent in claim information to Geico at the scene of the accident. Geico contacted my insurance the next day and accepted liability as well. The insured was driving a rental car and now Geico is stating they are having to get the insurance information from enterprise before they can settle, which is ludicrous. They have accepted the responsibility and if they need to go subrogate with enterprise, then so be it but in the mean time my claim with Geico is being suspended. It took two weeks before the auto dealer would even touch my car and i had to be the one to initiate it. Now my insurance has had to take responsibility so that i would have a car to drive to get to work. My car insurance is now having to do the subrogation with Geico which is even more ludicrous. I have to come up my deductible and as of Sunday, I will have to come up with the out of packet for the rental car. For the laws to dictate that car drivers must have insurance, it does not do anyone any good if we are continuing to have to be the ones to pay for the accidents due by others. I am frustrated and I have had to be the one put out of this whole mess while minding my own business and being the 'safe' driver. I have yet to hear back from Geico and my car is supposed to be ready this week with no indication on how to proceed. Will I have to come up with the expenses when I go pick up my car? this is totally uncalled for. I have made myself sick with all that has happened, not to mention that my car was not even 1 year old. They have had it since 11/17/15. I have paid my insurance premiums like clock work and this is how it goes for those of us who have lived by the law? I am not stopping here with my complaint. I am not sure where the next step is, but I will not stop until it has been known that honest, paying citizens should not have to be penalized for doing their diligence in obeying the law and those insurance companies still penalize us. My car will probably never be the same again. I have been warned that Geico like so to drag ther tails when it comes to paying claims and I will do everything that I can to let those I know that this is so true. I will warn anyone who intends on purchasing Geico insurance to think twice about and feel compassion for those when are hit by motorist insured by Geico insurance. Yah, your commercial may be funny, but funny does not pay the bills. NO longer will I laugh or view your commercials. Hope the don't cost you much since that seems to be where your revenues are being paid to.

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7:09 pm EST

GEICO ad

The Peter Pan advertisement is reflective and supportive of the attitudes of some young, wise guy, people today. Smart mouthed, not necessarily smart. It is insulting to older adults and it would seem to me that Geico would not like to demean that segment of the populace. Withdrawing the ad would be the only solution to the problem.

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Carolyn Crone
, US
Jan 02, 2016 1:19 pm EST

Nicely put. This is the most rude ad I've ever seen, surely Ggeico does not want these results. Where is the respect for older adults? Take it off.

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3:45 pm EST

GEICO auto claims

To whom this may concern: I have been abused by Humberto and his inspection team from Geico insurance. He and his inspection team Alexander and another female have given their word and taken it back server times. This company is not reliable. Back in 2014 I had an accident with the front left side of my car (minor damage) front bumper was dented not cracked. In order to not pay $500.00 deductible for looks on my car I left it as is for a year. I had no issues driving the car and no emergency lights were lit in my car. This year on October 10th 2015 I got into my second accident on the same side, however the car was badly damaged. So I opened a claim and had to get the car fixed. The seat belt got jammed the front bumped was broken. However when I took my car to the body shop the inspectors only gave a certain portion of money to get the car fixed. The body shop had the inspector re inspect the car and came to a conclusion that the second inspection was from the first claim that was opened back in 2014. Keep in mind the first accident in 2014 was never taken to the inspector to get an estimate or to review the damage. So I ask myself how can you assume such damages with no proof? It’s impossible even with the amount of "expertise" they claim to have. They don't have proof of the damages being from last year’s claim. So I reached out to the inspectors supervisor Humberto, he did not trust my word and he personally never saw my car. But he still believed the inspectors word over mine due to "expertise". At that point we both were going in circles and he stated the only way they will take care of the damaged is if I reopen the first claim from 2014. I said no we must have another option, we can’t assume those damages are from 2014 when no one from Geico ever inspected it back then. So I asked to speak to Humberto’s supervisor Mat, He never returned my calls for 2 weeks I would called 3 times a day. At that point I was frustrated that a so called reliable company can help, when the truth is they can care less. So I was forced to reopen the first claim in order for my car to get fixed. A new inspector went to inspect the Car In November 10th 2015 when I reopened the first claim I picked up a rental that day because I had just flew back from Texas when my mother in law was having surgery for cancer, so I needed a car to drive to work and back home. Plus my insurance covers the rental, the car has been in the body shop for 30 plus days after November 10 2015 and today is December 15th 2015. I receive a courtesy call from enterprise saying Geico is only covering the rental from November 10th to November 13th. So I called the inspector and discussed this situation he said don’t worry about it I will talk to my supervisor and get back to you for the rental extension, due to the car still being in the body shop. So Alexander and his supervisor that was in for Humberto while he was on vacation approved the rental extension till December 11th 2015. So now the body shop will be covering the next 3 days. December 14th 2014 I go to pick up my car and as I am in the car the seat belt is still jammed, this is a safety hazard issue so unfortunately I would not take my car home. Before leaving the body shop I contacted the inspector, Alexander and the supervisor Humberto left a voicemail. The following day December 15 2015 I did not receive one follow up call from neither the inspector nor the supervisor. So of course I call back at 11:00 am explained the situation of the seat belt being jammed and how none of the two inspectors fully analyzed if it was a working seat belt. So Alex conferenced called Humberto so we may discuss this matter. Humberto’s conclusion was that Geico will cover the seat belt but not the rental. I was so disappointed when I heard that, and I told Humberto I have two claims opened one that maxed out the rental agreement of 30 days that Alex was able to extend and take care of for me (mind you this claim was the one from last year) and this second claim from this year on October that the rental agreement was not fully used and due to your inspector not Thorley examining the car. I must pay for the rental on the car because of Geicos mistake? That’s abusive if I am covered for $30 a day up to $900.00 per claim why is it that Humberto does not authorize the rental to be covered by Geico? Now let me ask you this if my car has been in the shop for 33 days (I have 2 claims opened) you supervisor Mat never reached out to me. How can you (Humberto) come to a conclusion that you can only cover 15 days of rental because it’s not the insurance company's fault that I picked the body shop and that the body shop took that long; This abuse has gone to far first I was forced to reopen a claim from a year ago because they assume the damages was from back then. Plus now they only want to cover half of a claims rental because they estimated when the job should be finished in 15 days. They can’t continue to assume things and pressure people to do things, this is abuse. I get a call from Alexander he says don’t worry about the rental extension that was taken care of by another supervisor while Humberto was out on vacation and he can’t change that. So that was a weight off my chest, but Humberto won’t authorize the rental for the seat belt needing to get fixed? Pure abuse and I am taking this to my lawyers if no one responds with a solution.

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GAsg
, US
Dec 21, 2015 3:10 pm EST
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Vi did you ever resolver your peoblem? I'm having similar issues with Humberto from geico, he is extremely rude and refusing to help me with my car.

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6:21 pm EST
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GEICO - tv commercial - peter pan

This Geico TV commercial depicting Peter Pan is the most degrading, prejudice and annoying commercial I've ever seen. The character degrades adults by the comments and the overall pitch 'you make me feel so young'. I trust that Geico's adult customer population will be as offended by this commercial as I am and will take their business to a company that i...

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7:08 pm EST

GEICO scam and ripoff by geico

To Geico Insurance Company, I have been with Gecko a least I thought a value customer over eight years, I left State Farm to come over to Geico, up until today Geico have never let me down. As usual I called Geico the beginning of October the 30th 2015 to stop my debit payment until the 16th of November, after waiting around a few days for Geico to debit their payment from my bank account the money was still in my account, keep in mind I talk to Geico on the 15th and 16th of November about my claims no one did not inform me that I wasn't cover as of the 15th of November 2015. Today November 20, 2015 I call Geico to ask them why did'nt they debit my account for my insurance payment and the caller said that my insurance was cancel with Geico as of the 15th of November 2015, and I ask why, the caller stated that I had no arrangement which if my history on making payments was check you will see that I have never been cancel with Geico or any insurance company, I have never lack on keeping Geico inform on my payments, but a lie was told to me today, The caller advise me that I have to reapply for Insurance all over again with $ 477.00 down and $ 393.00 a month, I was paying $ 220.00 a month, the caller said my payments went up due to my accident I had back in January remind you now that was my first physical accident I had since I been with Geico. I guess that a punishment that I get for being on a fix income and disable, today I had no fight with Geico I feel like I was Scam, Rip-off by a big company from the one I supported over 8 years GEICO. Thanks Geico,

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4:49 pm EST

GEICO failure to pay a claim / but its their fault,

On 10/9/15 I was traveling on a 25mph road pulling my enclosed 6x12 trailer when a vehicle came from a side street and struck my trailer in the middle right side of it. The police report says the vehicle that struck my trailer did not yield to my vehicle that had right of way. The other driver said my trailer was speeding and swaying.it was a 25mph road and there was traffic moving around 25 mph. Max. This is a total lie. geico said that they are not paying for my trailer damage, even though I had right of way.

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4:19 pm EST

GEICO tv commercial

You have recently started broadcasting a commercial which shows a boy representing Peter Pan. It is disappointing to see you showing Peter Pan as a dis-respective youth to his elders. Making fun of them. Peter Pan has always been a beloved fairy tale character. You have depicted him like so many in the world, no respect for anything or anyone.

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Silverstone L
, US
Feb 16, 2022 12:46 am EST

The commercial of Ickey Woods chimping around in the grocery store deli department was bad enough the first time around...why did tou have to revive it? The man behaves like a retarded child! The commercial is insulting on many levels, and I wish your public relations department would just destroy it and film something new!

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Unown85
, US
May 05, 2019 7:12 am EDT

All Geico ads are offensive! A year or two ago there was that one with the talking penguins that talked like stereotypical African American men that was Transformers:Revenge of the Fallen level of racism. I have seriously hated this company for years now because of their offensive ads and constant shoving said ads down my throat every five minutes! If I want to use an insurance that bombards people constantly with ads and has an annoying mascot, I’ll call Progressive! I’d rather eat toxic waste and die a painful death than to use Geico.

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linda gomme
, US
Aug 16, 2018 2:50 pm EDT

please take your commercial off the air regarding over use of bubble wrap. It is an insult to the public and the mental health community.It is so disrespectful to anyone viewing this . Its not even funny.

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Sharon Graham Ruddell
, US
Apr 28, 2018 9:22 pm EDT

Your commercials underestimate my intelligence!

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tv commercial
, US
Mar 23, 2017 8:12 pm EDT

The commercial w/ the girl calling her friend dude, dude is stupid . What girl calls another girl "dude". it really aggravates me.

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Roberta Rogerson
, US
Feb 16, 2017 6:46 pm EST

Geico your commercials for your insurance sales are absolutly sickening! You insult our families with your poorly timed mom calls, tearing apart our most treasured nursery rhymes and fairy tales from mother goose and grimms fairy tales! Its no wonder you have locations in boulder, westminster, arvada, aurora colorado closing soon. Who the f_@× would buy insurance from you?!? I heard you dont cover even half of what you claim to cover or pay insurance claims when they are legit. Stop your disgustingly family disrespectful commercials or pay the families of the original authors or the decendents of the original authors plus the families who are traumatized by your tearing apart our nursery rhymes and fairy tales for your sick purposes and entertainment! I see much more of them and i will snap! I would not post this if i was not being pushed to my snap point by the blatent disrespect of family values and treasures with your nursery geico tales💩

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jewel south
, US
Apr 03, 2016 11:51 am EDT

Geico makes a lot of racist commercials plus. They are a lousy Corporation my advice don't do Business. With them

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Jac n Len
, US
Jan 01, 2016 5:59 pm EST

We had Geico Insurance until very recently. I love the lizard commercials. The sick, insulting attitude to senior customers just lost them our business. How many times do you have to watch that poor man get kicked in the face by the Flying Punk, before you stop giving them your money? This is what an insurance company does that wants to get rid of their senior base and change their customer demographics. Who do you think this ad appeals to? Why would seniors do business with a company like this? Wait till they find out that younger customers have absolutely no loyalty! Show them that rudely disrespecting any customers is not an acceptable way of doing business, and close your account with them! If they do it to one group, they would do it to whoever they want to target. Anyone who thinks that ad is clever has a sick sense of humor and knows absolutely nothing about business! Sales is about building relationships, not treating people like this! The commercial is played over and over, so the insults keep repeating!

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Masbro
, US
Dec 31, 2015 1:57 pm EST
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Geico is a second rate outfit not only do their commercial sux their insurance does also thank goodness for the mute button, wish they had one to blank the picture short of the off button!

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Henry A. Roa
, US
Dec 30, 2015 12:56 pm EST
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Bring back the cave men; even they can do it better.

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11:03 am EDT
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GEICO customer service

Geico is supposed to be this great insurance company? Right … . My daughter added another car to their insurance policy a few weeks ago. They should have had a Mazda 3 and 6 on their insurance policy. The insurance agent replaced the car, instead of adding a car, on the policy. Maybe the 6 and 3 confused them, who knows? So Saturday, she and my son-in-law are rear ended and Geico tells them they don’t have insurance for this car in spite of copies of emails that Geico was sent showing that the agent messed up from the get go. In this accident there is no claim against my daughter’s policy with Geico because they were stopped, in front of a police officer directing traffic I might add, but Geico’s answer is too bad we blew it but that car is not covered. We won’t process the paper work for the accident, we will be happy to take your payments for car and home owners insurance, but we won’t make right our mistake. Needless to say my daughter and son-in-law will be looking to find another insurance carrier for their insurance needs if someone does not step up and make this right. This would be a bad move Geico. You will be losing a customer who pays their bills on time and has never had to file a claim before. Their first claim and it has turned into a nightmare. This should have been a simple phone call since they have no fault in the accident. No one should be victimized by the people who are paid to help them. Shame on you!

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11:05 am EDT

GEICO stabbed in the back by geico

I "was" with GEICO for 15 years and recently learned their true colors. In May of 2015 my son was in a major hit and run accident. The other person T-boned my son on the driver's side. The damage was bad enough that my son had to be pulled out of the passenger side. The other driver was jumped out of his car and took off, leaving his wife and child in the car. The accident was clearly their fault and it was proven by the law and both insurance companies. During the investigation never once did GEICO call to see how my son was, they only cared about getting their money from the other company, which they did. This whole business took until the end of August to clear-up. Keep in mind, we had no vehicle at this time, and those back-stabbing evil sobs' at GEICO not only got their money but they also sent word to the DMV that I wasn't paying for coverage (which I never got a bill) and they cancelled my policy. The other company was Liberty, they were really nice and they did take care of their side of the deal. As mentioned I was with GEICO for 15 years, and the one time I needed them they stabbed me in the back. Warning, they may have cute commercials, but that lizard is actually a snake... beware. I mean they were an insurance company was used by government employees only. I guess I should have thought of that when I signed with them.

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GEICO Customer Reviews Overview

GEICO Mobile is a widely popular car insurance app with over 17,000 reviews and a commendable 4.8-star rating on the Apple App Store. Users praise the app for its ease of use, quick access to policy documents, user-friendly interface, and slick navigation.

The GEICO Mobile app offers a variety of features such as reporting claims, paying insurance bills, checking policy coverage, and even accessing helpful tools such as roadside assistance, digital ID cards, and vehicle maintenance reminders. Customers also appreciate the app's ability to track their driving progress, improve their driving habits, and potentially earn discounts on their insurance premiums.

Several reviews mention GEICO Mobile's superior customer service, speed of claims processing, and helpfulness of representatives in addressing their questions and concerns. Users also value the app's accessibility across multiple devices, including smartphones, tablets, and even smartwatches.

Furthermore, GEICO Mobile's user-friendly interface allows customers to easily obtain quotes, modify their policies, and access detailed policy information. The app's personalized push notifications and alerts ensure users stay informed about their policy status and any important updates or changes.

Overall, GEICO Mobile is a reliable and highly recommended car insurance app that offers customers an intuitive, hassle-free user experience coupled with exceptional customer service.

GEICO In-depth Review

Company Overview:

GEICO, which stands for Government Employees Insurance Company, has a rich history dating back to 1936. Originally founded to provide auto insurance to government employees, GEICO has since grown into one of the largest insurance providers in the United States. The company's mission is to provide affordable and reliable insurance coverage to its customers, while its core values include integrity, customer focus, and innovation. With over 17 million policies in force and a strong financial standing, GEICO has achieved significant success in the insurance industry.

Insurance Products and Services:

GEICO offers a comprehensive range of insurance products to meet the diverse needs of its customers. These include auto insurance, home insurance, renters insurance, motorcycle insurance, and more. Each insurance product comes with a variety of coverage options and benefits, ensuring that customers can find the right level of protection for their specific needs. Whether you're looking to insure your vehicle, protect your home, or safeguard your personal belongings, GEICO has you covered.

Pricing and Discounts:

GEICO's pricing structure is designed to offer competitive rates while providing quality coverage. Factors that influence insurance premiums include the type of coverage, the insured's driving record, the location of the insured property, and more. However, GEICO also offers a range of discounts and savings opportunities to help customers save on their insurance costs. These discounts may include safe driver discounts, multi-policy discounts, good student discounts, and more. By taking advantage of these discounts, customers can enjoy even greater affordability.

Customer Experience:

GEICO prioritizes customer satisfaction and provides a seamless online experience for its users. The website is easy to navigate, allowing customers to quickly find the information they need and manage their policies online. In addition, GEICO offers responsive customer support, ensuring that customers can easily reach out for assistance with any questions or concerns. The mobile app also enhances the customer experience, offering features such as policy management, claims filing, and roadside assistance, all at the convenience of their fingertips.

Claims Process:

Filing a claim with GEICO is a straightforward process. The company provides a step-by-step guide to help customers navigate through the claims process, ensuring that they understand what to expect at each stage. GEICO is known for its efficient claims handling, with an average claim processing time that is often faster than industry standards. Customer satisfaction with the claims handling process is generally high, as GEICO strives to make the experience as smooth and hassle-free as possible.

Financial Strength and Stability:

GEICO boasts strong financial ratings and stability, providing customers with peace of mind. The company's assets and liabilities are carefully managed, ensuring its ability to fulfill its financial obligations to policyholders. In comparison to its competitors in the insurance industry, GEICO stands out for its financial strength and stability, which further reinforces its credibility and reliability as an insurance provider.

Customer Reviews and Ratings:

Customer feedback and ratings for GEICO are generally positive across various platforms. Common themes in positive reviews include the company's competitive pricing, excellent customer service, and user-friendly online tools. Negative reviews often revolve around specific claim experiences or individual customer interactions. Overall, GEICO maintains a high level of customer satisfaction and loyalty, with many customers praising the company's commitment to meeting their insurance needs.

Industry Recognition and Awards:

GEICO has received numerous industry awards and recognition for its outstanding performance in the insurance sector. These accolades often highlight the company's exceptional customer service, innovative technology, and overall excellence in the industry. When compared to other leading insurance providers, GEICO consistently ranks among the top, further solidifying its reputation and credibility as a trusted insurance company.

Community Involvement and Corporate Social Responsibility:

GEICO is actively involved in giving back to the community and demonstrating corporate social responsibility. The company supports various charitable organizations and social causes through partnerships and initiatives. Additionally, GEICO is committed to environmental sustainability, implementing practices to reduce its carbon footprint and promote a greener future. By engaging in these initiatives, GEICO showcases its dedication to making a positive impact beyond the insurance industry.

Conclusion:

GEICO's long-standing history, competitive pricing, and commitment to customer satisfaction make it a reliable choice for insurance coverage. With a wide range of insurance products and coverage options, GEICO caters to the diverse needs of its customers. The user-friendly website, responsive customer support, and convenient mobile app enhance the overall customer experience. While individual claim experiences may vary, GEICO's efficient claims handling process and strong financial stability contribute to its reputation as a trustworthy insurance provider. Whether you're a government employee or simply seeking affordable and reliable insurance, GEICO is worth considering for your insurance needs.

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Phone numbers

+1 (800) 824-5404 +1 (800) 824-2802 More phone numbers

Website

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