GEICO
reviews and complaints

On Aug.31th around 3 I the afternoon your insurer rear-ended the back of my car causing it to be totaled. I contacted GEICO to report since he fell to do so. It's been down hill every since. Had to injured people in car that hasn't been settled, loss of vehicle that hasn't been settled. Waited over a month to get feedback to be told they accept liability but can't do anything cause my insurance has got involved. The shouldn't have anything to do with your insurer hitting me. Didn't receive a rental. Finding a way to and from ISN'T EASY plus having to PAY someone. Your representatives are very unprofessional At this point I am very upset. My claim #[protected]. Sherry Buchanan [protected]

My car was flooded by the recent storms that came through florida
My engine is shot in my 2015 Hyundai Sonata and geico is approving putting a USED older engine in my 2015 new Hybrid car. I am a single mom and am horrified with Geico and the handling of my claim. I do not feel safe being given back a vehicle with a used engine !
I am truly disappointed with this company and will be looking for insurance with another company

I uninrolled from auto pay on the 26th of September and was under the impression that the auto pay would not go through. The payment still went through. When I called for this situation the customer service representative was not very helpful and provided the answer " there is nothing I can do for you" so I asked for a manger to explain this further and when I did the customer service said " he is going to tell you the same thing" then put me on hold and when he took me off hold he replied " what are you trying to do here.." what are you trying to achieve by doing this" I replied saying I rather just talk to the manager. When supervisor Patrick came on the line was nice .. at first when I explained my frustration he said he would not refund me the money or grant me an extension so I was frustrated but complied. I told him I did not see when I unenrolled from auto pay it would still be processed and he said " it says it right there" He offered to re enroll me in auto pay I agreed he processed it for me and then hung up on me not saying one remorseful thing or not going over the situation with me again just hung up on me. This caused me to be very frustrated and chose to look somewhere else so I drew up a quote from progressive. It came out cheaper so I called to quit my policy with geico and when I did the representative was very monotone and asked me why I switched and she did NOT acknowledge my concerns for customer service just said" I understand wanting the cheapest policy" and asked when I wanted to unenroll I said sept. 30th which is today. She DID not explain it would cut off 9/29 at 12:00 AM so after some pondering I decided I have been with you for about a year now and would just continue my policy so when I called requesting to just continue it my policy had risen 60$ that is an absurd amount and I said why I'm still enrolled today was my last day the representative told me about the 12 am cut off date that I was NOT aware of. After a year of the same policy ... me beinga 21 year old student living on their own that is a substantial amount... raising that policy was just wrong. The customer service was horrible the price was deceiving. I was forced to enroll with progressive instead after a year of payments to geico never late and no accidents and after HORRIBLE customer service and no willingness for the wellbeing of their customers WHATSOEVER

I bought my car insurance on September 7, 2017. I did provide all the information(including my wife, my daughter and my driver licence) they asked. We talked it about one hour. They gave me the price is $368.70 and charged my credit card that day. Yesterday, they mailed me letter and ask me pay additional $164.28. I called GEICO and they told me my daughter is not driving many years and they have right to charge more.

I do't think it is not fair to do the business that this way

I getting charged 2 points for 1 accident. Geico doesn't want to help me fix this. I have dmv record saying it was 1 accident, and other insurance companies also told me it was 1 accident. Ive filed a report with the insurance commisoner. geico will not get away with this. They raised my insurance 2, 000 percent more a month. They keep giving me different lies everytime I call. my insurance was 180 a month now they want 780 a month . 1 accident is 1 point not 2 points. Then they moved me to geico amnesty insurance for high risk drivers. I have 1 point falling off in jan 2018 so I should only have 1 point. And these thieves want to charge me for 1 point at $780 a month for insurance.

On 08-13-17 i reporter my car damage, i was provided, an rental car, on 08-13-17 about 2pm, in san antonio texas, i was ask to turn my rental car in on 09-11-17 my time was up, but my car was going to be ready about the next day, but because tiffany decided to go with a used
pumper, it delayed the completion of my car, being ready to go, now here i am, with out no way to get to work, since 09-11, i have been trying to fine a way to work, i work from 8-9, my wife works from 7-to 11 also from 11-7, so you can see its been truly a tough task, try to talk to josh shorts, about my concerns, i was very disappointed
about his managerial decision, he was more interested, about putting the blame on the shop, then finding a way, help his loyal
customer threw this hard time, i have been wrote, up at work for being late, i was giving a verbal before i was wrote up,

My wife and I has been with Geico for over nine years and has always paid our bills by phone or money order. But on April 2017 Geico took it upon themselves to change our policy without notice. Then Geico decided that since we are not doing automatic payments they force us to pay to bills in one month. Now due to the high bill we are behind they're theating to cancel our insurance on September 27 th.

[protected]-03 - Roberta Perry - 05/28/1966 - 317/652-0882 - I have been patiently waiting for you to pay my title loan through Eagle Finance and send me a check for the difference. My patience has now run out. Every time I call, the front line reps are always so pleasant and helpful, with no results-always sending an email to someone or transferring me to leave a voicemail in a mailbox that is full. Cristal Butts is the salvage adjuster I have NEVER talked to. I was transferred to her supervisor Lucretia McCrary whose voicemail is full. The accident happened 08/28/17. Your damage adjuster Justin Meacham totaled out my vehicle 08/30/17. Eagle Finance sent the documents to you 09/01/17. They still have not received payment nor have I received the difference. The driver, Chris Halsell received his medical reimbursement a few days after the accident, but I, the vehicle owner has received NOTHING! I would hope that maybe going through this avenue of communication will spark some type of action. I am also hoping you can put a rush on the processing of the payment to Eagle Finance as well as myself, before Eagle Finance charges me another payment for a vehicle I cannot drive because you still have not paid me in order for me to fix my truck! I realize your business is booming right now due to the hurricanes, floods and fires, but this started almost a month ago and should have been completed shortly thereafter. It would be nice to receive additional compensation for your delay in my progress of fixing my vehicle and the inconveniences I have to endure in trying to get around without my truck, and I hope that is considered as well.

Geico is a HORRIBLE company. I have, now had, Geico auto insurance. I called to get information about how much it would cost to add my daughter to the policy as she would be eligible for a driver's license in a couple of months. I was told Geico would be adding her to my policy immediately, and my premium would increase immediately. I specifically told the representative I did not want daughter added as a listed driver, and told the representative Geico did not have authority to withdraw funds from my checking account for the increase in premium. (Historically, my premium payments were made via automatic withdrawl). Over my objection, and without authority to do so, Geico withdrew over $1, 000 from my checking account on 9/4/17. When I made this discovery on 9/6/17, I immediately called Geico, cancelled my policy, requested to speak with a supervisor and demanded a full refund. The supervisor told me I would be reimbursed in three business days, but would only be reimbursed $873; not the $1, 000 Geico took from my checking account. It is now 9/14, I still do not have the promised refund, and due to Geico's theft, my checking account is over-drawn. I called Geico today, 9/14/17 and was told by yet another supervisor, "Liz, " that pursuant to Geico's policy, my refund would be held for 2 weeks to ensure my $1, 000 "check" (the money they took from my account 8 days prior) clears my bank! Liz told me today she would leave a message for her manager, "Amber, " to call me.

On three separate occasions I've asked to speak to someone above the floor supervisor level, and each time I have been refused with the same explanation of "there is no one available to speak with you at the moment. I'll leave a message for a manager to return your call." I have never received a call back from a manager. On 9/6/17 I spoke to Nancy Thompson in another department who assured me she would personally see that someone in customer service who could address my issue would call me back that day - she sounded sincere and I believed her. I did not receive a call back. I called Ms. Thompson on 9/7/17 to let her know her promise had not been fulfilled. Ms. Thompson was unavailable to take my call, and I left a message for her to call me back. In keeping with Geico's business practices, Ms. Thompson never returned my call. It is impossible to speak to anyone at Geico beyond the floor supervisor level. It is apparent to me the first line representatives and floor supervisors are trained to obviate, obstruct and tell the customer whatever is necessary to get the customer off the phone.

Hello,
My claim number is [protected]. I had reported property damage by one of your customer on July 9, 2017. I have talked with adjuster few time regarding claims. Adjuster Perry Jason had received the estimate repair from me on July 19 for the Storage Container damage. But he never updated the online estimate. When i called Geico Customer services regarding that they told me that the estimate is $1489.50 which was for repair of container. But Mr. Perry had forgotted the damage of 2 LG Pro TVs. So I called Mr. Perry few times and left voicemessage no Reply. So i called Customer services again and next day i got call from Mr. Perry saying that his boss like to check those tvs out. So i said Ok. They came out on August 9, 2017 to check em out. They told me that they will update the claim soon and i should be paid soon. Today is September 13, 2017 and guess what the Adjuster Mr. Perry still havent updated the estimate. and still havent received the payment on the damages. "Its like if you my customer hits you you pay for it" what kind of crap is that. while i was talking with customer services today she had told me that she had send the email to Mr. peery and his supervisor regarding this matter. So lets see when this issue get resolve maybe within 3 years!

I have had nothing but problems with this Geico agent. The owner is very arrogant and non apologetic for his nonstop errors. They had taken pictures of my vehicle on two different occasions but never forwarded them to the main company. Because of this the collision and comprehensive coverage on my vehicle was dropped without notice. I called the 800 number and spoke with an agent who informed me that I had no coverage and there was nothing I could do about it until I had a third set of pictures taken and they were sent in. After doing that I received a bill for $498 for the "back coverage" that I never had, all due to multiple errors of Rick Schrade himself. He swears I was fully covered the whole time. I'm sure his attitude would have been much different had I tried to make a claim.
I will never do business with this agent or Geico ever again. A few dollars savings is not worth the headaches and continuous mistakes.

I was quoted for an auto and home insurance. The agent check my record and gave me a quote. I agreed to purchase the quote. One week later, after I cancel my other company and paid geigo for my new insurance, I received a letter that geigo will cancel my insurance. Why sell in the first place if you were going to kick me out one week later? After wasting all this time, I had to be requoted with my old company and was charged $300 more than my original quote. Thank you geigo, for your great service model.

I am a long time customer with geico. I have been insured with them for almost 20 years except for a brief time (2 years) at another company which I left and came back to geico because I felt geico did a better job. When covering another vehicle in our home, some how roadside did not get added to the policy. I have ALWAYS carried roadside! When I went to use roadside due to a flat tire. They informed me I did not have it, so I added it and asked because of my longevity worth the company if I could call back and use the roadside now. I was denide! Almost 20 years of paying faithfully every month, and zero consideration for my loyalty. Disappointed in this company as I thought customer care was a priority, apparently not!

I have been with Geico for 20 years and finally had to use the Emergency Roadside Assistance yesterday when the alternator went out on my F-150. It happened at 1:17 PM, and I immediately called Geico for help. I was in Las Vegas near a major intersection, but it was 8:20 PM when the wrecker finally arrived. I stood in the 103 degree heat all afternoon waiting and called Geico 9 times to see what was delaying the wrecker. The first wrecker was scheduled to be at my location in 60 minutes. That jumped to 90 minutes after the first 60 minutes passed. After that company (Fast Towing) said the truck couldn't come until 5:00, Geico switched to Phenomenal Towing, who said they would be there in 90 minutes. They texted me after 90 minutes to say they were further delayed and it would be another 90 minutes. I called Geico again and they switched me to 777 Towing, who said they would be there in an hour. After waiting another 90 minutes, I called Geico again and they switched me to Fast Towing, who finally showed up at 8:20 PM. I'm 70 years old and waiting in the heat all day while Geico couldn't provide the service I've been paying for over the past 20 years is unforgivable. I called 777 Towing and the dispatcher told me they are locked-in to such a low rate with Geico that they keep pushing Geico customers back so they can take more valuable calls. And that is unacceptable. I kept all 10 of the texts I received on my phone from Geico and the different towing companies as proof of the incompetence of the "Emergency Roadside Assistance" program Geico has in Las Vegas.

On September 4th, 2017 I used my roadside service for a flat tire. I understand Geico does not have any control over their contractors and their arrival times, professionalism and so forth. But you guys do have control over who you choose to contract for your company. I had thee worst experience with statewide roadside service. My ETA was 1hr which would have been 12:15am. The driver did not show until 1:30am. He never answered any of my calls and never apologized for the delay when he arrived. I had geico call their dispatch directly and that dispatcher (Cynthia) kept instructing me that this driver was 2 blocks from my home! Total lie! Now this is where the plot thickens, the driver showed up, I said hello and he didn't give a response. Not only that but he was accompanied by his girlfriend and they were kissing on my pavement! How unprofessional...his girlfriend totally made me feel uncomfortable because she stood and watched me the entire time and kept interrupting the driver so that she can order their dinner. So tacky! I'm livid and I'm appalled that GEICO Would even choose such a company to contract for them. Is this who you guys want representing a part of your business? But anywho, I've read reviews from this company (all which were horrible) maybe GEICO should have researched first. I will contact your office everyday with complaints and my picture/video of the make out session of that driver. I will also post this same review on every social media site letting the world know that this is who geico chose (bad move). The bad part is that I'm considering going to another company for my car insurance needs. I will also email this complaint to the corporate office as well until I am compensated in some sort of way for my inconvenience and the disrespect from the driver.

Geico cancelled my insurance while I was away on vacation . They were told ahead of time that I would be leaving but did not care. They sent me a questionaire while I was gone that said I had 10 days to respond . This was sent after I told them I was leaving and paid 3 months in advance. They created a lapse on my account making it harder for me to get cheaper insurance elsewhere . I complained and said they will reinstate with the lapse and double premium cost. Can I fight this ?

Geico, has the worst medical adjusters and supervisors practically think they are doctors themselves. They try to belittle the my chiropractor knowledge of my injury because he doesn't have "MD" Thinking that ER or urgent care doctor has more knowledge than chiropractor cause they went to "chiropractor school." And yet to tell me that my X-rays are wrong practically because the way I was "standing." Literally these fools tried to tell me my injury wasn't sustained by the accident. Last time I checked they are adjusters, not a freaken doctors or wanna be doctors. Rude as hell, wouldn't let me speak when I tried and would cut me off . Just rude period.

I was injured by another at fault Geico customer. I also have Gieco. This was almost one year ago. Geico still has not paid my medical bills even though we both have coverage with Geico. They also refuse to acknowledge that a person with a prior back condition can have a traumatic flare of back pain caused by a F150 Truck slamming into a stopped vehicle and slamming it into another car in front of it. Their VP said this caused no injury. I was unable to work and barely functioning for two weeks but Geico feels this is worth 700.00 of inconvenience---no pain and suffering money...just inconvenience money of 700.00. I have filed an insurance complaint to try to force Geico to reimburse me in a fair manner.

I had been with them for more than 7 years with out any claims and was paying full coverage on a car that broke down moved 400 +miles frome lawton oklahoma to grove oklahoma the raised my auto from $527.20 for 6 months to $768.60 for 6 months and after I just paid mybill they want a nother $43.97 for me to cancel my service its not right but I going to pay it because I am no theif like they are now I see why there are so many complaints against this company they keep finding more suckers to join them and if we dont like it we are only small fish and there nothing we can do about them but let anyone we meet looking for insurance to stay away from them