GEICO
reviews and complaints

I'm going to copy and paste the emails sent and received,
First, months and months ago we provided papers not once but 3 times to the underwriters regarding Lyft, my daughter used to work for them then was released due to lack of proper insurance, there is a different type of insurance needed and it was to expensive, so we provided the documentation 3 times, then we never heard from geico again, until we received an email stating they were cancelling us, 5 months later. This is where it makes matters worse and I start getting quotes from other Insurance companies. They tell me they never received the paper work, 5 months later they received the new paperwork and that they returned money to my daughter's card, then when that doesn't show up he then says it was sent in a check, we never received it, now 6 months later they receive they still have not corrected the money and the CSR TRANSFERS ME 3 XS, I finally get a person who can help me and he is so rude telling me I owe 2 and 1/2 months and not reading the notes and rAising his voice, then after pausing to read the notes and hearing what I needed to say, then and only then did he say but you still 400 for September . I was so angry I said haven't heard a single word I said all I wanted to do today was make the payment for August he said oh we can do that however you will still owe $447 for September I said how is that possible if I'm making the $200 payment for August right now. He then stated oh you want to make the payment for August I can do that for you. I was so frustrated by this time that I didn't have anything else to say to him I was in awe and I was shocked that he even listen to half of what I said.
I am so disappointed in the way that I was treated by Geico not only by the customer service but by the underwriters it was an experience I do not wish to have again and as far as I'm concerned we may find a different Insurance when we move to Texas. I'm really frustrated with the email Source because I did my complaint through an email and they emailed me back saying that my email address is not attached to our policy we have been with you guys for like 5 years and now today all of a sudden my emails not attached to my policy what the heck is happening to GEICO I was the one who got all the Departments together I'm the one who made sure that everybody was talking to each other I'm the one who made sure they noted my account I should not have to do all the Departments jobs for them this is not my job my job has a customer is to call in and be able to solve whatever problem I'm having with the Department not get three different departments together solve the issue make sure it's all noted I'm just so frustrated and so disappointed I don't even understand what's happening below you'll find a copy and paste of the e-mails back and forth from me to Geico and Geico back to me thank you I disappointed customer Carrie Davis.

GEICO for 24-hour service

Case: [protected]

cdavis.[protected]@gmail.com

Dear Carrie:

We received your inquiry, and we want to apologize for any service you received which was not courteous, friendly, and professional. GEICO strives to set the standard for providing the best service in the insurance industry, and all GEICO employees are expected to provide excellent service. We want to thank you for taking the time to share your customer service experience with us. We welcome your feedback and encourage you to continue letting us know how we are doing.

Unfortunately, the email address you provided does not match any email address we have on file. Therefore, we are not able to document your policy or address your concerns properly. We are sorry for any inconvenience this may cause.

In an effort to protect your privacy, please log into your policy at service.geico.com and select "Contact Us" to resubmit your email request. Once logged in, you can also verify and update the email address on your policy.

Thank you for the opportunity to assist you today and for using our online services.

Sincerely,

Ashley S.
GEICO Internet Team

Government Employees Insurance Company
GEICO General Insurance Company
GEICO Indemnity Company
GEICO Casualty Company
GEICO Advantage Insurance Company
GEICO Choice Insurance Company
GEICO Secure Insurance Company

In order to protect your privacy, please do not include personal information in a reply email (examples include driver's license number, social security number, date of birth, or financial account details). To provide us with this information, simply log into your policy at geico.com and make the necessary updates or, while logged in to your policy, select Contact Us to send an email. If you prefer, you can call us, anytime, at [protected].

Original Message Follows: ------------------------
We ended up paying the price for it with no compensation and no resolution.
We did get a band aid and a CSR with a bad attitude and a bad listening
ear.
We may not be with Geico much longer thanks to your underwriters and CS
team.
Thank you for nothing and your welcome Geico, since I am the one who made
sure all their jobs are done, their ducks were in a row and all the
departments involved were on the same page, without me Geico would have
cancelled our policy and charged us money we did not owe.
So again I say
Thanks for Nothing
Carrie Davis

And here we go again, so your telling me that my email that I use to pay my policy bill and do my updates with, is no longer attached to my policy.
Wow
So disappointed in Geico
Hide quoted text

On Aug 18, 2017 10:16 AM, "[protected]@geicomail.com" wrote:
GEICO for 24-hour service

Case: [protected]

cdavis.[protected]@gmail.com

Dear Carrie:

We received your inquiry, and we want to apologize for any service you received which was not courteous, friendly, and professional. GEICO strives to set the standard for providing the best service in the insurance industry, and all GEICO employees are expected to provide excellent service. We want to thank you for taking the time to share your customer service experience with us. We welcome your feedback and encourage you to continue letting us know how we are doing.

Unfortunately, the email address you provided does not match any email address we have on file. Therefore, we are not able to document your policy or address your concerns properly. We are sorry for any inconvenience this may cause.

In an effort to protect your privacy, please log into your policy at service.geico.com and select "Contact Us" to resubmit your email request. Once logged in, you can also verify and update the email address on your policy.

Thank you for the opportunity to assist you today and for using our online services.

Sincerely,

Ashley S.
GEICO Internet Team

Government Employees Insurance Company
GEICO General Insurance Company
GEICO Indemnity Company
GEICO Casualty Company
GEICO Advantage Insurance Company
GEICO Choice Insurance Company
GEICO Secure Insurance Company

In order to protect your privacy, please do not include personal information in a reply email (examples include driver's license number, social security number, date of birth, or financial account details). To provide us with this information, simply log into your policy at geico.com and make the necessary updates or, while logged in to your policy, select Contact Us to send an email. If you prefer, you can call us, anytime, at [protected].

Original Message Follows: ------------------------
We ended up paying the price for it with no compensation and no resolution.
We did get a band aid and a CSR with a bad attitude and a bad listening
ear.
We may not be with Geico much longer thanks to your underwriters and CS
team.
Thank you for nothing and your welcome Geico, since I am the one who made
sure all their jobs are done, their ducks were in a row and all the
departments involved were on the same page, without me Geico would have
cancelled our policy and charged us money we did not owe.
So again I say
Thanks for Nothing
Carrie Davis

Hi
I am Sathish Ramanathan and have a policy no [protected]/01288 with Gecko since November 2016. When it was time for renewing my vehicle
Registration with the auto tag agency, we were not able to do it online or my mail as the agency informed us that Gecko had failed to inform them of the switch we made from State Farm. While awaiting this issue to be sorted we ended up getting 3 parking citations from metropolitan Miami-Dad county for the expired tag (violation of Florida statute or county or city code)
We pay close to $200 per month as premium and have all the right to expect a good service. I had already called the customer service twice and after a long hold all that they could say was they could do nothing. Now I had to pay for citations (3x$34) and of course the monthly premium which I owe you guys. I am a returning customer to Geico and am regretting my decision.

To whom it may concern.

On July 20th this year, one of your customers rear-ended me while i was stopped at a red light. She stated that she would have someone repair the damages. I agreed, so long as it would be repaired the same week. Well, she never bothered. Instead, she filled a claim with Geico of her car being hit in the parking lot when at the supermarket. Now Geico is denying all responsibly to repair my car. I have contacted your adjuster, the supervisor of the adjuster, with no one bothering to repair the damages.

I have pictures of her drivers license, insurance card, damage to her car as well as damage to mine, and a text message stating she will take care of the damage.

Company: Geico
Contact: Kareshmeh Kabiri
Phone# [protected]
Claim# [protected]

In August of 2016 my girlfriend accidentally sideswiped a parallel fence at our farm while driving my pickup. I reported the accident to Geico within a few weeks of it's occurance. I travel for work, so I was unable to take my truck to the "certified Geico claims dealership" as their hours DO NOT accommodate working people. Especially those who work away from home. As a result I had to request that an adjuster come to me in order to assess the damage. One of their third party adjusters was handed my case and had me bring the truck to his office after normal business hours. He took pictures and claimed that I should take it to MAKO. Prior to visiting the adjuster I also had to have it looked at and quoted by a body shop. The body shop I took it to quoted the job at nearly three times what the third party adjuster did. Long story short the third party adjuster tried arguing that the rust on the inside of the cab corner (which was not evident prior to the accident. photo evidence was provided) was there before the accident. After six months of trying to contact them I finally drove it to the dealership I planned on using and had them take over. It is August of 2017 and I can't get a hold of my claims adjuster at all. Almost as if she was let go? I've been calling every day this past week and my body shot has been calling twice a week attempting approval to complete the repairs. GEICOcustomer care is the worst I've ever experienced within an insurance company. This is not a company I would recommend to my friends and family. Do yourself a favor: only use this company if you consistently live in the city, and want to submiss to ONE body shop.

Hello,
I was t-boned at a Walmart recently in the parking lot. It was ruled that it was not my fault. The other driver had USAA . When I was told by Geico to go to the USAA website and file a claim I was surprised . But I requested they do it for me which they did. I just started a new job and my hours are such that it was hard contacting USAA myself . So I requested they call and see what was going on with my claim. And let me Quote "We have no vested interest in your claim " because I was filing with USAA instead of using my Geico Insurance . They refused to make the call ! 8-4-17
This is also a 5* review for USAA as they were very nice and helpful and walked me through the whole process. Also providing a rental car while mine is being repaired. Geico you Suck!

GEICO raised my premium for no valid reason. They added a driver to my policy. Customer service said the got a list of people with new drivers licenses. They said my youngest daughter showed up with my address so they added here. I told Customer Service that my youngest daughter only has a mooed license and has no vehicle and will not be driving any vehicles. I ask for a supervisor because operator was not helping, after talking with supervisor I asked for manager because I was still not help. They data they received is wrong and they want me to fix there f-up if they are really in contact with the DMV they should have the correct information. Still did not get help on issue may have to take it to court just to show company does not value loyalty any more. Please do not buy GEICO the date is 08/02_2017. This is a current issue. This will be my new part time job. Exposing these crooks I had GEICO for over 20 years never files a claim never had a accident never missed a payment and customer service treat you like your nothing what a big letdown.

I was involved in an accident and my SUV has gone to a total loos. My main Geico adjuster Mr. Rodney suggested me contact another Geico adjuster Ms. Amber, as she was located near to my place. I called Ms. Amber, the Geico adjuster and asked her several times what should I bring and what am I suppose to do from my part. She said just come over and when I reached there she said I need to bring my Title. She ignored me in the whole process, never even cared to apologize or say sorry. I felt like I'm nothing and she showed me the most rude attitude.

Hello My names is James Carey i currently have a policy with geico and was recently in a accident and am very upset with how my claim has been handled the fact that your adjuster holds a police incident report of no value when trying to find who's at fault is very upsetting and disturbing the fact that am a policy holder and reciveing this type of treatment is even worse the fact that i have to considering obtaining a lawyer to help. with this is hurting

On July 28th, around 12:00 PM, I was driving on the road in College Station, TX. Suddenly, a flying object hit the left side of my car and generated very loude noise. I stopped my car and checked what happened. A large and deep dent was observed on the driver door of my car and a large metal bar was found on the ground. I got a flying debris incident on my car! I called Geico immediately and explained everything, after checking the coverage to my car ($250 deductible for comprehensive and $500 for collision), they told me this incident will not be covered by comprehensive because "I collide with the metal bar". That is ridiculous! How can I collide with a flying object? That incident is something completely beyond my control. It doesn't matter how much I explained, the Geico lady in the phone just insists that it should be covered by collision. I have checked it everywhere on the website and it is commonly stated that the damage caused by flying object should be covered by comprehensive insurance. I asked that Geico lady in the phone to provide me document that can prove the flying debris should be coverred by collision but not comprehensive. She was not able to. Instead of providing any proof for that, she asked me to check Geico's website for the policy. I am totally shocked that the "large and famous" insurance company do this kind of tricks to their customer. I have been insured at Geico for years and this is the first claim I made. This is the way they treat with their loyal customer. BTW, for so many years, the premium of my car never drop (sometimes increase for no reason) even though I never got any accident or ticket before. Think carefully before get your car "insured" by Geico. You actually just send free money to them. Do they insure you for anything? Only they know it!

My wife has worked for Geico for over 10 years, 10 years of hard work and dedication. I have watched her go in early and leave late for years. Just recently with the new Workday launch she worked 14 and 16 hour days and did not complain at all. This upcoming weekend my job is having a ceremony to hour me and some of my colleagues for our performance last year and instead of approving her to be with me her managers Jan, Cezerina and Dena called a meeting with her at 7:45am and told her she would be approved if she would agree to work 13 hrs over the weekend and write up a plan describing how she would do it! If not it would count as an unexcused absence and put her 1 step toward being terminated. How can a employee who has worked countless hours without complaining be treated so poorly by the very people who witness her work. Ask anyone who works with or for my wife and they will all tell you her work is impeccable and she is the best trainer at Geico. Someone needs to look at how management is treating the employees in the HR department just the people who have quit this year should give reasons to investigate what is going on. Like my wife she will never complain in fact she most likely will be upset I wrote this complaint. Dedicated and loyal employees who do exemplary work should be celebrated and not belittled and given meager increases and forced to work on weekends by upper management, especially on a special occasion with their family. This is sad behavior from a great company. I think Warren Buffett would be appalled to know people were being treated so poorly.

Hi,

I am looking for auto insurance from past 25 days and its been asked to me to fill out form and sent it via mail . when the first time i send it after so many follow up ( mails and calls done by me ) its been told that form is not complete and again i need to send it. Second time when i send, no one is notifying me what to do and how to proceed and no one is bothering to tell the status.

Customer Care guys are so unprofessional they don't know how to talk to the customer and doesn't sound promising.

I am writing this letter to report a abusive and unjustified examiner, unfair of denying the right to repair.

Claim number: [protected]
Incident date: 06/26/2017
Reported date: 07/02/2017
Policy: [protected]
Adjustor: Winson Chen
970 W EVELYN AVE
SUNNYVALE, CA 94086

Claim examiner: Rene Balanza, but the interview was carried out by Shane

Description of the case:
My car was hit by someone when I parked my car in a parking lot. I found out the incident when I came out because something making noise when I started to drive. I reported the incident and Winson was the adjuster. When my friend who took the car to be looked at mentioned that the incident date was wrong, Winson said he would ask someone to take a recorded statement. Shane called back a day or two later and we played phone tag; finally we talked, with my friend on the phone. He asked if I could understand English, I said 'yes'. He started the recording. He was interrogating me for more than 20 minutes. He asked me the same questions again and again. He made me felt frustrated and angry. I felt like I was treated as a prisoner. But I answered all his questions properly and clearly.

At the end of the recording he said he needed a Vietnamese interpreter to help him to repeat the interrogation in my case. I told him that I would not spend time enduring the interrogation when he called back the second day. I felt that it's not fair because the time we spent on the phone, and all his questions were answered. He did read the legal statement signaling this was the end of the recording. I hang up.

When my friend called and spoke to his supervisor, Kelly, asking her to review the tape recording; she wanted to repeat another recording session, based on what I said "I didn't understand"( when I was angry and frustrated). My friend asked not to speak to Shane again, Kelly refused.

As a matter of fact Shane spoke too fast and I was angry at the way he treated me, so I said "you speak too fast I don't understand".

I went to a GEICO affiliated body shop one week later and was denied to have my car fixed.

I felt that my time spent on the phone with Shane was sufficient for the case. I don't think I need to suffer again under another interrogation by Shane.

I felt that Shane was unjustifiably interrogated me. I think Shane unfairly abused an elderly and a foreigner woman like me.

I buy insurance to protect me, not to abuse me. I have been with GEICO for more than nine years.

I want someone to review the tape recording to have everything checked.

I want my car to be fixed and don't want to repeat any more interrogation.

I want this case to be escalated to Tony Penry, the Assistant Vice President of Claims, if needed.

Respectfully,

Wendy Sun

My policy out of Lakeland office tranferred mu called to Supvisior. I waited 32min and 43 sec of dead air. Then Michelle came on the line extremely Rude. She said not all calls are recorded and she couldn't pull my call for the quote i received yesterday. She also went back n forward then offered me a rate of $ 320.00.but my coverages will change. I been with Geico over ten years .I have never ever received such horrible service.i will be cal out after i find another insurance carrier thx to your Supervisor named Michelle. I then ask her how can I file a complaint or speck with her supervisJoe. She told me she was the highest regional manager in Fl. I was speaking to the highest unless I want to write a letter to p.o.box 9105 Macon, Ga.She was out of professional character. She says all calls are not recorded and quotes are not guarantee for 24 hrs. Both agents I spoke to prior of her needs to be trained correctly because they are misleading potential clients. False advertising. Michelle also inform me that someone by the name of Jeff will be contacting me in 72 hrs and there were no other means of getting this complaint out. Will i did my research and found this online and I will be reporting to all others that I possibly can about my experience with her. She needs to be Fired! This should not be tolerated.

Several months ago I was "considering" being an Uber driver and called my insurance company (GEICO) to see how insurance coverage works and if my policy would cover me. Geico told me they don't cover Uber or Lyft Drivers and that I would need to seek alternative special coverage from a separate company... After that call, I found out that my car was too old anyway, I'm too stressed out for a second job, so I just forgot out it. Today I get a notice from GEICO that they terminated my policy and thanked me for being a great customer. Panicked, I called GEICO to ask why I was being dropped and they said "because you are an Uber driver and we can't cover you." I tried to explain that I was just inquiring about coverage should I choose to do that, but I never did. I even said "look at my policy, I drive a 2006 Chevy! its too old." I asked to speak to a supervisor and they wouldn't let me saying "we have a documented phone call where you said you are an Uber driver and we are just not in a position to offer you new coverage." What a load of crap!. I then thanked them for their great customer service and that I will tell as many of my 300 plus federal coworkers that I can to not use their company and hope their miscommunication was worth losing a customer and potentially others.

Dear Sirs,

I am writing in today to officially submit the events that were out of my control in reference to the repair of my Acura that led to me paying $490 for a rental car. The lack of and miscommunication between the repair shop and the rental company put me in an unfair position.

Brittany Brunt
Policy Number: [protected]
Claim Number: [protected]

Incident Date: 04/20/2017,
I notified GEICO and was instructed to have the wrecker to take the vehicle to AutoNation (where I purchased the vehicle). GEICO came and did an initial estimation of repairs. On 5/5, additional repairs were found, in which GEICO Claims Rep. Claudia Tejada was notified of. The repair shop stated that the reason why the repair was so extensive because 1) it was a large repair with extensive damage and 2) the auto repair shop had to order all of the repair parts directly from Acura.

5/15: GEICO Claims Rep. Claudia Tejada, claims to have left a voicemail stating the last day of coverage for the car rental from Enterprise would be 5/26/17. – I did not receive this voicemail or any missed calls with this information (I was out of the country 5/13 – 5/16). I received NO notification!

6/15: I received a call from Enterprise stating that I owed over $440 for the car rental. They stated that GEICO has ceased paying for the rental as of 5/26.
6/15: I IMMEDIATELY called my GEICO Claims Rep. to state that the updated completion date for my car was 6/23. GEICO claims that the last update they received from the body shop was for the car to be completed 5/25. I then requested to speak with the Claims Rep.’s supervisor, Mark Galvez. He stated that he would look into the situation and get back with me. (A simple phone call to the repair shop would have cleared up the dispute of the actual completion of repairs date.)

6/15: Mark Galvez left me a voicemail stating that the “best” he could do was add 7 more days from the 5/26 rental. No other information was given.

This repair was a total cost of $12, 136.02 and took a total of 64 days to complete. I followed GEICO’s instruction to have my vehicle taken to AutoNation dealership’s auto repair shop. So I did what was asked of me. The amount of time was out of my control.

I consider it unacceptable to have be charged an additional $490 by Enterprise for my car rental. If I had been properly notified of the expiration date of my car rental, I would have been without a vehicle for 29 days. I am very disappointed in the way that GEICO handled my claim and am seriously considering cancelling my policy due to this situation not being resolved to my satisfaction. I question GEICO’s commitment to valuing my business in the future. I don’t believe they had my best interest in this situation. The hit and run accident was trauma enough, now this unexpected bill is unnecessary and unacceptable. I would greatly appreciate you verifying this claim and refund a FULL REFUND to cover my out-of-pocket expenses.

My Name Is Eddie ownder of Destination Automotive & Recovery Inc. in Brooklyn Ny R#7113380. My complaint today is on Gieco adjuster Dmitriy Kostylev License #IA1407717. He has recently been switched to my are in brooklyn i have 5 claims with him and now 5 customer complaints of troubles with rental and payment. He is very nasty and onesided in his adjusting claims, he is not willing to work with me here at the shop to get the cars out in a timely fashion. We discussed over these claims future supplements and how to go by addressing them and he does not stick to his word. Every customer is very unhappy with him and will be filling complaints as well. I have spoken to his supervisor and he speaks to him and things only get worse from Dmitriy. I just want to have this situation fixed because we are having very unhappy customers over this cars going over the 30 day rental period and etc. Every claim he is given to my shop he does not come until the 6th legal day to see it stretching out this process. i understand people get backed up but every single claim is seen on the last possible day and then we have the troubles with the rental which is nobodies fault but his. I am writing this complaint because I do not know what else to do about this please help me both companies are suffering from the customers being the ones losing. I have 2 claims pending for him in which he has scheduled them over 6 days from when they were available to be seen. i will be having a 3rd party adjuster writing them because they will both be passed the legal period in which i am entitled to legally do so. my past claim #s i am referring to are
Claim#[protected]-01 2015 jeep wrangler for David George
Claim#[protected]-01 2016 honda crv for Mellisa Rodriguez
claim#[protected]-01 2002 gmc denali for David Grant
these are the past claims 2 of which are not completed do to his stalling. I truly feel that this matter has become personal by his tactics of trying everything to go against me and my shop including how he reacts and treats all of my customers. This treatment is very unfair and biased. Like i had stated previously my main concern is customer service for the customers at my shop and of gieco that is my main reason for writing this complaint. Please contact me to help address this
[protected]- shop number
[protected]- my personal cell

So... Let me explain this and why geico is very suspect.

I filled out the app and everything online. Again, they jacked the rates up and it told me, online, seatbelt infraction from 2004.

So, I called.

The guy tells me nonono... Your surcharge is because you (Me) are a new driver who just got his license a few years ago.

It was because I switched from md to nyc.

But on the app I stated I had a license since age 16.

Their online app is clearly busted and I wonder how many other people got ripped off from this process.

Anyway, my premium went back down $800. Monthly payments from $200 to $135.

I wish I could've recorded that conversation because I don't understand how this UNPROFESSIONAL, RUDE manager even got to his current position and hasn't yet been fired.

I was involved in a three car rear-end where I was the first car and the second car, which is also insured under Geico, is claiming he was pushed into my car by the third car, insured under Traveller's. I know for a fact that's not the case and this guy is lying because he admitted fault on the scene and also pondered paying me cash after the fact. He knew this was his only way of getting out of being at fault. OF course Traveller's denied it's their insured's, so now I have to go through my own collision insurance and arbitration will decide who's at fault. Even though the adjustor finally admitted that if the second party under Geico is at fault, Geico will pay me back the deductible, Kyle denies that will happen and says I will have to pay it.

So I have to pay for damage someone else did to my car? How does that make sense?!

The even more unacceptable part is how he treated me. He started the call very harshly, as if he was getting ready for a fight, which obviously only served to make me upset. His "reasoning" clearly wasn't reasonable, as you can see from above and he just kept talking and wouldn't let me get a word in. My husband heard the whole thing and was in disbelief, so he took over the phone call and tried to talk to him calmly, but he wouldn't let him talk either and just yelled at him. When my husband said "you're being really unprofessional, " he actually said BYE and hung up.

The above referenced claim was filed back on December 2016 . I am the policy holder of this policy . Back on December 2016 my sister in law grabbed one of the cars I am currently insuring with you guys and hit another car .. Claim adjuster Audrey Miller listed me as the driver . When I specified and clarified to her I was NOT the driver and gave her my sister in laws contact information to contact her directly . Now this accident is showing on my record as if I caused it .. i would like a resolution as soon as possible . Because I will not take responsibility for it . I am not the owner and was not the driver that date . I would appreciate a response ... please contact me at [protected] .

Dear Sir or Madam, 7/11/17

This afternoon I called Geico and replaced one car with identical make model but much newer (from 2003 to 2014). The service rep was extremely pleasant and competent, but told me that the policies would now cost over $300 more per year.
I really like Geico, but we will be paying almost $7, 000 per year on my policy so I will be switching to a more reasonable company. Its crazy that a corporation that has years of loyal, dedicated and on time payments from a customer will not consider a loyalty discount that helps both the client and helps the reputation of the company.
Sorry we couldn't do business :(

Sincerely,
Dara K. Yarosh
[protected]@cfl.rr.com