Geeksquad reviews & complaints
The good, the bad, and the ugly - discover what customers are saying about Geeksquad
Welcome to our customer reviews and complaints page for Geeksquad. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Geeksquad.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Geeksquad's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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CSR
GEEKSQUAD HAS HORRIBLE CUSTOMER SERVICE REPRESENTITIVES. I HAVE BEEN WAITING FOR 3 HOURS TO TALK WITH A TECH, ONLINE CHAT TO HELP REPAIR MY LAPTOP. THE CSR OR AGENT SPELLED INCORRECTLY, DID NOT COMMUNICATE CLEARLY, AND HAD NO CONCERN FOR MY FRUSTRATION. THIS IS A PAID SERVICE. YOU MAY WANT TO DO A DRY TEST TO SEE HOW THE AGENTS HANDLE THE INITAL REQUEST BECAUSE MY EXPERIANCE HAS BEEN HORRIBLE! THE TECH SUPPORT IS GREAT! THOUGH IT MAY TAKE AN HOUR TO MAKE THE CSR UNDERSTAND WHAT YOU NEED AND WHY! ABSURD! RIDICULOUS!
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor Service
I had a terrible experience with the Geeksquad and will not recommend them to anyone - ever! In early August I made and appointment and paid for the services at a local Best Buy to have a Geeksquad agent come and expand the range of my wireless network. The first agent was great - came within the scheduled 4 hour window and diagnosed the problem. He then scheduled another appointment for an agent to come in with the expander/booster to increase the range of my wireless network. It went downhill from there. The next agent came and didn't have the accessory needed. My 4 hour was wasted. I scheduled another appointment - waited another 4 hour. No one called to say when an agent will come or that he'll be late. 5 hours later I called only to be told that the agent was running late and would be there in an hour - didn't work for me. The customer service had the nerve to tell me that I had to give them a window - 6 hours! Needless to say we had to re-schedule. Another 4 hour wait - no one turned up. I called in only to be told the agent had called in sick! No one called to inform me. Another agent came 2 hours later - but didn't have the part needed! Had to re-schedule again. Today I waited 4 hours again - no one turned up, no one called! I called only to be told the original agent is not able to make it and they will send a replacement asap! I am waiting - and hoping he comes with the part that is needed... But I am really, really upset with the Geeksquad and WILL NEVER USE THEIR SERVICE EVER AGAIN!
When I initially signed on with GeekSquad I paid $184.00 Oct. 19, 2011 for Internet connection. The Geek Squad associate informed me that my speakers were not working and that I needed an Eternet Cable with virus protection. I contacted them in January of 2012 for repairs ie delivery of speakers, Ethernet Cable and virus protection. The GeekSquad associate turned my speakers on by the switch on the back of them, told me that I did not need an Ethernet Cable and installed WEBROOT when I had requested NORTON virus protection. When I made the initial appointment I was not informed of the additional $194.00 charges, I thought all of this was free due to my initial membership with a 6 month guarantee that the Geek Squad would come back to my residence for above stated services at no fee. I feel ripped off!
Kim Oakley-Outlaw
They'll hire anyone to work on geek squad.
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