I, too, like Austin Geek, had the same experience with these con artists and concur that what they do should be illegal. I've been in IT for nearly 30 years, most of it in Technical Support, and have never been involved with such a bunch of unethical people as these guys. I lasted 4 days and quit. I just couldn't live with myself anymore, and had to endure the same brow-beating Austin Geek took by my mentors as to why we shouldn't it included a 'script' of absolutley needless things to do to keep the customer on the phone as long as possible, right down to downloading "new and better" viruscan software. Hey, if someone likes McAfee or Norton LET THEM KEEP IT! If it's not part of their problem they called about, why even mention it? BTW, this "new and better" software was a 20-30 minute download/setup process from start to finish. These scams should be outlawed.
|