Geeks by the Minute / overcharge w/o fixing problem
While trying to solve a computer problem for me, Geeks by the Minutes billed me for at least 20 minutes of time during which I was waiting for a computer process to be completed (downloading). I was charged for 1 hour and 10 minutes and the problem was not fixed. I wrongly assumed that I would not be charge for down-load time, also wrongly assumed that "Geeks" was a trademark name but apparently anyone who thinks they can fix a computer can call themselves a "geek." My telephone complaint was answered rudely. My attempt to cancel payment was denied. Beware!