Geeks By Minute / Running a ChkDsk utility for over an hour - when it was not needed.
Recently, I purchased a new computer and tried to upgrade from version 6 Internet Explorer to version 7 because of a "pop-up" recommendation from Microsoft. After I did the install, I lost all ability to connect to IE and called "Geeks By Minute". All I had from "Geeks" was a priority telephone number, since I had used their services in the past. The per-minute charge is $1.79 (reduced from $1.99). When the automated phone came on (loud and clear), I was asked to enter my credit card number.
Then the technician who came on afterwards was barely audible. I had to ask her several times to speak louder. I couldn't hear her, and was quickly becoming very nervous about being able to hear to follow instructions. She finally did turn a switch and then I could hear her. (This same scenario happened a second time -- technicians do not supply their names when the volume is turned up).
I asked for instructions to predate the computer
so as to undo the installation of IE7. That service was provided, and I thought the task was completed since IE Explorer Version 6 was fully restored. However, the technician had me run a CHKDSK program on the DOS window that lasted way over an hour. CHKDSK was really slow, and never speeded up as promised. I voiced some objections to the time it was taking for this program to run (over 1 minute for 1 percent of the hard drive). The technician warned that I shouldn't cut out early, because my computer "really needed" the check. After 61 percent of the disk was checked, the technician came on the phone and said she might as well hang up and that I should just let the program run! She could have told me that about 50 minutes earlier!! And she didn't give me a choice or describe why she felt CHKDSK was needed for a new computer. My final bill was $189.74. I learned this only after calling my credit card company - getting no receipt or any type of communication back from Geeks by the Minute. 189.74/1.79 = 106 minutes for a 40 minute (TOPS!) job.
I did get the phone number for the "Billing Office" when I made a second call to [protected]. The person who answered at the Billing Office was verbally abusive; Geeks must be getting lots of complaints. (Billing office # is [protected]).
Geeks by the Minute must be under new management. I had two previous contacts with them, and they were most helpful. What a contrast! Stay away from these folks!